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Compare SolarWinds Service Desk vs ConnectWise Manage

Comparison Summary

This comparison report of SolarWinds Service Desk vs. ConnectWise Manage is based on a specific set of business needs and context. The comparison uses 12537 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SolarWinds Service Desk and ConnectWise Manage

SolarWinds Service Desk, ConnectWise Manage, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

ConnectWise Manage focuses on Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than ConnectWise Manage for

Software Failure Risk

  • medium

logo ConnectWise Manage

Focus area

ConnectWise Manage is better than SolarWinds Service Desk for

Software Failure Risk

  • medium

About

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Business Management Software | ConnectWise Manage Business ...

Age

1982

Financials

M&A

M&A

Business Need

Total Processes
(we found evidences for)

61

81

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction




knowledge management

creating knowledge base


sales document management

proposal & quote management


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media



rating and review management



products & pricelist management



customer case management


category management


contact list management



license management


competitive intelligence






merger and acquisition



lifetime value management


revenue cycle management


sales call management



generation of new leads


discount management


promotion management


campaign management


follower management



account management


business development


lead qualification

lead qualification: technographic



conversion management


billing and invoice management


opportunity management


advocacy management



pipeline management


relationship management


calendar management


identify target customers


loyalty management

identify target customers




community building


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more
  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve visibility

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • offline

  • phone calls

  • point of sale

  • on premises

  • newsletter

  • social media

  • chat

  • video

  • website

  • Facebook

  • mobile

  • promotions

  • mobile app

  • user generated content

  • blogs

  • trade shows

  • channel partners

  • games

  • events

  • See 17 more
  • e-mail

  • offline

  • phone calls

  • point of sale

  • on premises

  • newsletter

  • social media

  • chat

  • video

  • website

  • Facebook

  • mobile

  • promotions

  • mobile app

  • user generated content

  • blogs

  • trade shows

  • channel partners

  • games

  • events

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting