Textline: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Textline
Brand: Textline
Rating: 4.56 (224 reviews)

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Textline: Business Text Messaging for Call Centers and Support T...

Textline Overview

Textline addresses the challenge of impersonal and inefficient communication in sales, marketing, and customer service by leveraging SMS technology. This business texting software facilitates personal and conversational interactions, transforming how enterprises connect with their audience. Textline is designed to meet the compliance and security needs of large teams, ensuring data protection while enhancing communication efficiency. Noteworthy is its ability to scale with business growth, making it a versatile solution for various industries. The platform's powerful SMS features have garnered positive feedback from users, highlighting its impact on customer engagement and satisfaction.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Textline.

Other use cases:

Communication Management
Workflow Management
Managing Social Media Account
Contact List Management
Training & Onboarding
Advertisement
Conversion Management

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Business Priorities

Launch New Products and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Textline.

Other priorities:

Acquire Customers
Improve Consistency
Scale Best Practices

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Textline Use-Cases and Business Priorities: Customer Satisfaction Data

Textline works with different mediums / channels such as Offline. Phone Calls. Events etc.

Textline's features include Personalization. and Textline support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Textline analytics capabilities include Custom Reports, and Analytics.

Reviews

"...With nearly 200 real estate agents working in 7 offices, we have a lot of communication and coordination to manage...." Peer review by Mark Choey, Founder, Climb Real Estate

Textline, Comm100 Live Chat, Freedcamp, Remote Support Desktop, AlertOps, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Textline's business texting software provides solutions for sales, marketing, and customer service. SMS is utilized to enable quick growth.

Popular Business Setting

for Textline

Top Industries

Information Technology and Services
Real Estate
Internet

Popular in

Small Business
Mid Market
Enterprise

Textline is popular in Information Technology And Services, Real Estate, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Textline Customer wins, Customer success stories, Case studies

How can Textline optimize your Helpdesk Management Workflow?

How can Textline enhance your Engagement Management process?

Why is Textline the best choice for Collaboration?

Why is Textline the best choice for Communication Management?

How efficiently Does Textline manage your Workflow Management?

13 buyers and buying teams have used Cuspera to assess how well Textline solved their SMS Marketing needs. Cuspera uses 224 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

DFH Transportation - Transportation

DFH Transportation, a full truckload provider in Fort Worth, TX, faced challenges in coordinating with drivers who preferred texting over phone calls. This led to siloed conversations and lack of tra...nsparency. To address this, DFH adopted Textline, a business texting solution, to centralize communications. This improved accountability and visibility for management. As a result, DFH achieved an 87% response rate via texting and a 15% increase in revenue.

Mathnasium - Education

Mathnasium wanted to improve lead generation and response rates. They implemented Textline to add texting as a communication channel. This allowed them to contact leads through text, phone, and email.... Texting proved more convenient for many, leading to a 28% increase in conversion rate from new lead to new student. Lynette Groves, owner of multiple franchises, noted more people responded to texts, improving contact efficiency.

Roll by Goodyear - Services

Roll by Goodyear wanted to improve their tire installation service. Customers often bought the wrong tire size online, causing delays. They used Textline to confirm tire sizes before installation. Th...is increased their response rate to 80%. They expanded to 32 markets and plan more growth.

Fixer - Consumer Services

Fixer uses Textline to manage home repair communications. The team needed a better way to share job details and images with customers and workers in the field. Textline lets them handle most conversa...tions by text, making it easy for agents to manage 300-350 messages per day. 90% of their communications now happen through texting. They use Textline’s API for automated reminders and announcements, and integrate with Zendesk Support for customer service.

It's Time Texas - Non Profit Organization Management

Textline helped It's Time Texas, a nonprofit, connect better with recruits for their Living Healthier program. Before using Textline, coaches struggled to reach people by phone. With Textline, they n...ow send texts to set up appointments and send reminders. Response rates improved to 80%, up from 40%. Drop-off rates fell to 10%, down from 60%. Coaches can now serve more people and build stronger relationships.