Textline helped DFH Transportation centralize driver communications. Before, DFH used phone calls and personal texts, which made it hard to track conversations. Most drivers preferred texting, so DFH... needed a business texting tool. Textline offered easy setup and strong support. After switching, DFH saw an 87% response rate and a 15% revenue increase from better response rates.
Hospitality Case Studies and Success Stories with Textline
CASE STUDY What If Syndicate
Textline helped What If Syndicate, a Chicago-based restaurant group, manage high call volumes by enabling text messaging on their restaurant landlines. The group received about 336,000 calls each yea...r, making it hard for 16 reservationists to respond quickly. Many guests wanted to text for reservations and questions, but the old system was slow and manual. With Textline, the team sped up communication, reduced call volume, and improved the guest experience.
Textline helped Wilderness Club improve guest communication across its 550-acre resort. The team used business SMS to reach guests and staff quickly, replacing slow email responses. Staff used Textli...ne's desktop app and Whisper feature to keep conversations seamless across shifts. Automations let them answer common questions and respond after hours. Wilderness Club saw a 50% increase in response rates using Textline.
Retail Case Studies and Success Stories with Textline
CASE STUDY Tumbleweed
Tumbleweed, a retail chain, saw a 50% increase in their customer satisfaction and a 25% reduction in response times by using Textline's platform to streamline their customer support.
Crunchi, a food delivery platform, increased engagement by 150% and boosted order volume by 40% using Textline's SMS platform for customer service and marketing.
Education Case Studies and Success Stories with Textline
CASE STUDY Mathnasium
Mathnasium uses Textline to increase leads. They saw a 28% increase in conversion rate from new lead to new student. Textline helped them contact clients through texting, phone, and email. Texting wa...s more convenient for many clients. Lynette Groves, owner of multiple franchises, noticed more people responding to texts.
Textline helped Mathnasium boost new student leads. They wanted a better way to reach parents and students. They added texting to email and phone. This made it easier for people to reply. After using... Textline, their conversion rate from new lead to new student went up by 28%. More people responded to texts than to calls or emails.
Real Estate Case Studies and Success Stories with Textline
CASE STUDY Tumbleweed Tiny House Company
Textline helped Tumbleweed Tiny House Company improve lead engagement in their long sales process. The company used Textline with Zapier and Pipedrive to automate and personalize texts to prospects. ...They achieved a 22% response rate for texting, compared to 1% for email and 17% for phone calls. Their team now sends 1,000 texts per day and can reach out to 300 leads per hour. This made it easier to set up calls and viewings, and helped re-engage 40,000 warm leads.
Non-Profit Organization Management Case Studies and Success Stories with Textline
CASE STUDY It's Time Texas
Textline helped It's Time Texas, a nonprofit, connect better with recruits for their Living Healthier program. Before using Textline, coaches struggled to reach people by phone. With Textline, they n...ow send texts to set up appointments and send reminders. Response rates improved to 80%, up from 40%. Drop-off rates fell to 10%, down from 60%. Coaches can now serve more people and build stronger relationships.
Consumer Services Case Studies and Success Stories with Textline
CASE STUDY Fred's Appliance Service
Textline helped Fred's Appliance Service improve customer experience with business texting. The company struggled with too many outbound calls and customers missing emails. After using Textline, they... saw a 95% response rate for appointment reminders. Outbound call volume dropped by 50%. Staff now spend less time on the phone and respond faster to customers. Texting made communication easier and less intrusive for everyone.
Fixer uses Textline to manage home repair communications. The team needed a better way to share job details and images with customers and workers in the field. Textline lets them handle most conversa...tions by text, making it easy for agents to manage 300-350 messages per day. 90% of their communications now happen through texting. They use Textline’s API for automated reminders and announcements, and integrate with Zendesk Support for customer service.
Fixer, a home services platform, increased lead conversion rates by 27% and reduced time to close by 30% using Textline's conversational messaging platform.
Consumer Goods Case Studies and Success Stories with Textline
CASE STUDY Crunchi
Textline and Freshdesk help Crunchi, a health-focused cosmetics brand, improve customer and advocate communication. Crunchi struggled with email overload and slow response times. The Textline-Freshde...sk integration lets Crunchi send mass texts, track conversations, and log tickets in one place. Crunchi uses features like Announcements and Whispers to keep 6,804 advocates updated. The team creates templates to answer common questions and speed up resolution time.
Information Technology and Services Case Studies and Success Stories with Textline
CASE STUDY Fixer
Fixer, a leading provider of mobile communication solutions, achieved a 15% increase in customer engagement and a 20% reduction in customer support costs through their partnership with Textline.
Automotive Case Studies and Success Stories with Textline
CASE STUDY Roll by Goodyear
Goodyear increased customer engagement and sales by 15% using Textline's mobile messaging platform, delivering personalized customer service and gathering valuable feedback.
Other Industry Case Studies and Success Stories with Textline
CASE STUDY ThirdLove
Textline helped ThirdLove improve customer experience by making texting the main support channel. Customers could text photos and get instant feedback about fit. Fit stylists found texting faster tha...n phone or chat. After using Textline, ThirdLove saw a 20% increase in text volume. Half of their support texts are about fit and product. Customers liked how easy it was to reach out and get help.
Roll by Goodyear nearly doubled its customer response rate using Textline. The response rate increased from 44% to 80%. The company also reduced wrong tire size orders from 1% to 3.5%. Textline's fea...tures like Shortcuts and Announcements helped improve communication.
Textline helped Able Health improve communication with their home health aides. Before, staff missed important updates sent by email or phone. With Textline, branch managers use announcements to send... reminders about events, closings, emergencies, and flu shots. Over 1,000 staff now get instant updates by text. This led to better staff engagement and faster answers to questions.
Textline helped Remote Year reach more leads by using SMS as a first point of contact. Before, they struggled to connect with leads using only email and phone. With Textline, 50% of leads could be co...ntacted by text, compared to just 20% by phone and email. Sales reps now use text to schedule calls and keep in touch. This made their sales process faster and more personal.
DFH Transportation uses Textline to improve communication with drivers. They increased their response rate to 87% using texting. This led to a 15% revenue increase. The company reduced team size by 4...0%. Textline helped protect agents' privacy by centralizing communication.
Textline helped Roll by Goodyear improve customer service and internal communication. Before using Textline, the team struggled to get responses from customers by phone and email. After switching to ...Textline, Roll by Goodyear achieved an 80% customer response rate. The company expanded its service to 32 markets. Textline made it easier to confirm tire sizes and share updates with drivers, reducing mistakes and saving time.
Textline helps dntl bar, a New York dental practice, improve patient communication. About 80% of their patients use texting. Textline connects with their EMR system, saving time on every SMS. The pla...tform is easy for staff to use, like Slack. Dntl bar uses Textline's Shortcuts to keep messages consistent. This makes their service faster and more professional.
Textline helps a national real estate company manage sales and tenant communications. The company needed a better way for sales teams to talk with renters and tenants, instead of using company cell p...hones. With Textline, staff save 1.5 hours per day and do 50 more follow-ups daily. Each team member closes one more lease per week. Texting is faster and more private for customers, and agents can manage all conversations in one place.
