Real-World Case Studies and Customer Success Stories with Textline

Mathnasium wanted to improve lead generation and response rates. They implemented Textline to add texting as a communication channel. This... allowed them to contact leads through text, phone, and email. Texting proved more convenient for many, leading to a 28% increase in conversion rate from new lead to new student. Lynette Groves, owner of multiple franchises, noted more people responded to texts, improving contact efficiency.
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Fixer uses Textline to manage home repair communications. The team needed a better way to share job details and images... with customers and workers in the field. Textline lets them handle most conversations by text, making it easy for agents to manage 300-350 messages per day. 90% of their communications now happen through texting. They use Textline’s API for automated reminders and announcements, and integrate with Zendesk Support for customer service.
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Textline helped It's Time Texas, a nonprofit, connect better with recruits for their Living Healthier program. Before using Textline, coaches... struggled to reach people by phone. With Textline, they now send texts to set up appointments and send reminders. Response rates improved to 80%, up from 40%. Drop-off rates fell to 10%, down from 60%. Coaches can now serve more people and build stronger relationships.
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Roll by Goodyear wanted to improve their tire installation service. Customers often bought the wrong tire size online, causing delays.... They used Textline to confirm tire sizes before installation. This increased their response rate to 80%. They expanded to 32 markets and plan more growth.
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DFH Transportation, a full truckload provider in Fort Worth, TX, faced challenges in coordinating with drivers who preferred texting over phone calls. This led to... siloed conversations and lack of transparency. To address this, DFH adopted Textline, a business texting solution, to centralize communications. This improved accountability and visibility for management. As a result, DFH achieved an 87% response rate via texting and a 15% increase in revenue.
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