ProProfs Help Desk Overview

ProProfs helps manage customer-facing emails effortlessly, enabling faster issue resolution and happier customers. The software facilitates collaboration among teams.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using ProProfs Help Desk.

Other use cases:

  • Customer Feedback Management
  • Workflow Management
  • Social Media Analytics
  • Rating And Review Management
  • Tracking & Monitoring Communications
  • Contract Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ProProfs Help Desk.

Other priorities:

  • Improve Efficiency
  • Improve Visibility
  • Scale Best Practices
  • Build Brand Awareness
See all business priorities See less business priorities

ProProfs Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data

ProProfs Help Desk works with different mediums / channels such as Chat. and E-Mail.

ProProfs Help Desk's features include Ticketing, and Feedback Surveys. and ProProfs Help Desk support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ProProfs Help Desk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Other problems that this help desk ticketing system has solved for me include missed or lost tickets, low-performing agents, and non-collaborative teams...." Peer review by zack m, Quality Assurance Quality Control, Automotive

Peer review evidence (same sources as the product rating summary)

"...I am also pretty impressed with the custom field feature of this help desk ticketing software...." Peer review by User
"...ProProfs Help Desk comes integrated with survey maker, knowledge base, and chat: Tickets can be created out of customer emails and chats...." Peer review
"...I like to shared inbox so that it is not all falling on one person's plate of responsibility, instead any ticket can be viewed and resolved by anyone making things more teamwork oriented and collaborative...." Peer review by Briana P, Sales Development Representative, Marketing and Advertising

ProProfs Help Desk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ProProfs Help Desk

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Accounting

Popular in

  • Small Business
  • Mid Market

ProProfs Help Desk is popular in Marketing And Advertising, Information Technology And Services, and Accounting and is widely used by Small Business, and Mid Market,

ProProfs Help Desk Customer wins, Customer success stories, Case studies

How does ProProfs Help Desk facilitate Helpdesk Management?

How efficiently Does ProProfs Help Desk manage your Knowledge Management?

What Are the key features of ProProfs Help Desk for Collaboration?

How does ProProfs Help Desk facilitate Customer Feedback Management?

How can ProProfs Help Desk enhance your Workflow Management process?

35 buyers and buying teams have used Cuspera to assess how well ProProfs Help Desk solved their Help Desk needs. Cuspera uses 574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Precision Sport Science - Health, Wellness And Fitness - Small

Redwood City, USA

ProProfs helped Precision Sport Science onboard new employees faster and more efficiently. The physical training facility needed a quick and reliable way to train staff. ProProfs stood out for its fa...st iteration and responsive tech support. The team valued the human touch and clear communication from ProProfs. As a result, onboarding became smoother and business goals were met.

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Zoho Corporation - Information Technology And Services - Large

Pleasanton, USA

Zoho Corporation used ProProfs Quiz Maker to create and host remote quizzes for their attendees. The tool was easy to use, allowing quiz creation in just five minutes with a helpful question bank. Zo...ho valued the instant results and e-certificates, which made attendees happy and improved productivity. Automated features and UI-driven configuration required no coding. Customer support was also praised.

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WOWorks - Restaurants - Medium

West Conshohocken, USA

ProProfs Training Maker helped WOWorks train staff across 350 franchises. Before, training was slow and inconsistent. Over 55% of issues came from logging into different systems. ProProfs unified tra...ining, added quizzes, and let staff learn at their own pace. WOWorks cut training time by 40%. Staff now start productive and training matches the brand.

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Towle Driving School - Education - Small

Gonic, USA

ProProfs Quiz Maker helped Towle Driving School move all driving tests online. The owner, Kevin Towle, needed a faster way to grade quizzes and tests. ProProfs let him send quizzes to students with j...ust a link and use a large library of questions. He saved time and managed test results better. Real-time reports and instant feedback made the process easy. ProProfs streamlined everything for the school.

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Life Winks LLC & Clean Law Union - Non Profit Organization Management - Small

St. Louis, USA

ProProfs helped Life Winks LLC & Clean Law Union automate client certification for their intellectual property. Founder Aaron Wemple needed a fast, easy way to license people with his IP. He chose Pr...oProfs for its user-friendly quiz and assessment tools. The platform made it simple to set up, edit, and deliver assessments. Now, clients can get certified anytime with automated certificates. This solution supports the company's mission to help vulnerable children and families.

Read more →
 

Thermo Fisher Scientific - Pharmaceuticals - Very Large

Waltham, USA

ProProfs Quiz Maker helped Thermo Fisher Scientific train their global sales force. The company needed to create and grade hundreds of online exams. ProProfs automated grading and reporting, saving t...ime and effort. The tool made it easy to see which questions were hardest for employees. Detailed reports gave quick insights for better training. The process was painless for several hundred global employees.

Read more →

What Is a Shared Inbox & How it Helps Deliver Customer Delight?

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Frequently Asked Questions (FAQ)

What buyers ask before choosing ProProfs Help Desk

What is ProProfs Help Desk used for?

ProProfs Help Desk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Collaboration .

What are the top features of ProProfs Help Desk?

Ticketing, Feedback surveys are some of the top features of ProProfs Help Desk.

Who uses ProProfs Help Desk?

ProProfs Help Desk is used by Marketing And Advertising, Information Technology And Services and Accounting among other industries.

What are ProProfs Help Desk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for ProProfs Help Desk.

Where is ProProfs Help Desk located?

ProProfs Help Desk is headquartered at Los Angeles , Calfornia.
lightning

Peers used ProProfs Help Desk for helpdesk management and knowledge management

ProProfs Help Desk Competitors

ProProfs Help Desk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.88/5 ★

Read Reviews (18)
Custom Reports

4.85/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.88/5 ★

Read Reviews (18)
Custom Reports

4.85/5 ★

Read Reviews (35)

ProProfs Help Desk Integrations

ProProfs Help Desk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.85/5 ★

Read Reviews (36)
Data Export

4.50/5 ★

Read Reviews (7)

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Constant Contact

4.05 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

AmeriCommerce

4.26 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for ProProfs Help Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Help Desk

ProProfs News

Product

Proprofs Live Chat review

The TechRadar review of ProProfs Live Chat highlights its effectiveness in managing customer communication through real-time chat integration. The software offers a free version and paid plans with features like visitor tracking, ticketing, and data analytics. It is praised for its ease of use, customization options, and ability to integrate with platforms like Salesforce and Microsoft Office 365, making it suitable for businesses of all sizes.

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M&A

ProProfs Acquires PeopleGoal - citybiz

ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.

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M&A

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

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ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE