ProProfs Help Desk Overview
This is a summary of the comprehensive capabilities and benefits of ProProfs Help Desk based on over 574 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ProProfs Help Desk, Cayzu Help Desk, Web+Center, DeskXpand, Helpspot, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ProProfs Help Desk is right for your needs? Our Cuspera AI engine can evaluate how ProProfs Help Desk fits your specific business needs, industry, and context. Get your personalized assessment report today.
ProProfs Help Desk supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Collaboration
- Customer Feedback Management
- Workflow Management
ProProfs Help Desk can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Improve Visibility, Scale Best Practices, etc. It can help manage these activities if you use Chat and E-Mail for these needs. As a solution, ProProfs Help Desk's capabilities include Ticketing, and Feedback Surveys.
ProProfs Help Desk Marketing and Advertising Vertical is its biggest customer base.
Reviews
"...It also has a mobile option, issue prioritizing and already ready training modules for higher user adoption/. If there is any area of struggle with customer support I urge you to give Proprofs Help Desk a try as it truly simplifys management of all customer related focus...." Peer review by Briana P, Sales Development Representative, Marketing and Advertising
Cuspera Reviews
35 buyers and buying teams have used Cuspera to assess how well ProProfs Help Desk solved their Help Desk needs. Cuspera uses 574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using ProProfs Help Desk.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Collaboration , as the business use cases that they have been most satisfied while using ProProfs Help Desk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.96/5 ★ |
"...It also has a mobile option, issue prioritizing and already ready training modules for higher user adoption/. If there is any area of struggle with customer support I urge you to give Proprofs Help Desk a try as it truly simplifys management of all customer related focus...." Peer review by Briana P, Sales Development Representative, Marketing and Advertising |
| Knowledge Management with Chat |
4.94/5 ★ |
"...ProProfs Help Desk comes integrated with survey maker, knowledge base, and chat: Tickets can be created out of customer emails and chats...." Peer review |
| sharing knowledge |
3.38/5 ★ |
"...Share Knowledge Customers love self-service knowledge base resources. ..." Help Desk Software & Support Ticketing Software: ProProfs |
| Collaboration with E-Mail |
4.93/5 ★ |
"...Team Collaboration Online help desk software gives your agents the right platform to work as one big unified team...." Help Desk Software & Support Ticketing Software: ProProfs |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.96/5 ★ |
"...It also has a mobile option, issue prioritizing and already ready training modules for higher user adoption/. If there is any area of struggle with customer support I urge you to give Proprofs Help Desk a try as it truly simplifys management of all customer related focus...." Peer review by Briana P, Sales Development Representative, Marketing and Advertising |
|
| Knowledge Management with Chat |
4.94/5 ★ |
"...ProProfs Help Desk comes integrated with survey maker, knowledge base, and chat: Tickets can be created out of customer emails and chats...." Peer review |
|
| sharing knowledge |
4.94/5 ★ |
| Collaboration with E-Mail |
4.93/5 ★ |
"...Team Collaboration Online help desk software gives your agents the right platform to work as one big unified team...." Help Desk Software & Support Ticketing Software: ProProfs |
|
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 574 insights from peers and experts to help you assess how these ProProfs Help Desk use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for ProProfs Help Desk
What is ProProfs Help Desk used for?
What are the top features of ProProfs Help Desk?
Who uses ProProfs Help Desk?
What are ProProfs Help Desk alternatives?
Where is ProProfs Help Desk located?
Popular Business Setting
for ProProfs Help Desk
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Accounting
Popular in
- Small Business
- Mid Market
Peers used ProProfs Help Desk to Enhance customer relationships and Acquire customers
ProProfs Help Desk Alternatives
Peer and Expert Opinion on Features
for ProProfs Help Desk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (90) |
| Feedback surveys | Read Reviews (37) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (90) |
| Feedback surveys | Read Reviews (37) |
IT and Other Capabilities
for ProProfs Help Desk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (36) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (36) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (151) |
| Chat Support | Read Reviews (30) |
| Email Support | Read Reviews (11) |
| Phone Support | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (151) |
| Chat Support | Read Reviews (30) |
| Email Support | Read Reviews (11) |
| Phone Support | Read Reviews (11) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for ProProfs Help Desk
Overall Risk Meter
Top Failure Risks for ProProfs Help Desk
Vendor Profile Details
Company Name
ProProfs
Company Website
https://www.proprofs.comHQ Location
Los Angeles , Calfornia
Employees
11-50
Social
Financials
PRIVATE
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