Product and Vendor News

Product Business Settings

ProProfs Help Desk is popular in Marketing And Advertising, Information Technology And Services, and Accounting industries and is widely used by Small Business, Mid Market.

Integrations

Live Chat
Marketing Automation
E-Commerce Platform
Email Marketing

ProProfs Help Desk Product Overview

ProProfs helps manage customer-facing emails effortlessly, enabling faster issue resolution and happier customers. The software facilitates collaboration among teams.

How satisfied the customers are with ProProfs Help Desk use-cases

Reviews

"...Key features of ProProfs Help Desk include canned responses, shared inbox, ticket prioritization, collaborative email, issue tracking, timely response with child tickets, reporting, filters to sort by labels, milestones, assignees, priorities & status and workflow configuration...." Peer review

ProProfs Help Desk Customer Insights, Testimonials and Case Studies

What benefits does ProProfs Help Desk offer for Helpdesk Management?

How can ProProfs Help Desk optimize your Knowledge Management Workflow?

How can ProProfs Help Desk enhance your Collaboration process?

How does ProProfs Help Desk address your Customer Feedback Management Challenges?

How does ProProfs Help Desk address your Workflow Management Challenges?

What is ProProfs Help Desk used for?

ProProfs Help Desk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Collaboration .

What are the top features of ProProfs Help Desk?

Ticketing, Feedback surveys are some of the top features of ProProfs Help Desk.

Who uses ProProfs Help Desk?

ProProfs Help Desk is used by Marketing And Advertising, Information Technology And Services and Accounting among other industries.

What are ProProfs Help Desk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for ProProfs Help Desk.

Where is ProProfs Help Desk located?

ProProfs Help Desk is headquartered at Los Angeles , Calfornia.

35 buyers and buying teams have used Cuspera to assess how well ProProfs Help Desk solved their Help Desk needs. Cuspera uses 574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

University of Zurich - Education - Very Large

ProProfs Quiz Maker helped University of Zurich modernize its assessment process. The Swiss National Work and Health Program faced heavy workloads from essay-based exams. ProProfs enabled online quiz...zes for pre-assignments and module exams. This reduced grading workload and made assessments less overwhelming for students. The tool also gave insights into student learning and teaching effectiveness.

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Sustainable Electronics Recycling International (SERI) - Non Profit Organization Management - Medium

ProProfs helped Sustainable Electronics Recycling International (SERI) scale auditor training to over 1000 companies in 41 countries. SERI faced challenges tracking trainee progress and quiz results ...manually, which was inefficient and error-prone. ProProfs automated quizzes, provided permanent transcripts, and delivered data-driven insights. This improved efficiency, accuracy, and allowed SERI to expand its global reach. SERI rated ProProfs support as a 10 for accessibility and helpfulness.

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What Is a Shared Inbox & How it Helps Deliver Customer Delight?

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Peers used ProProfs Help Desk for helpdesk management and knowledge management

ProProfs Help Desk Competitors

ProProfs Help Desk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.88/5 ★

Read Reviews (18)
Custom Reports

4.85/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.88/5 ★

Read Reviews (18)
Custom Reports

4.85/5 ★

Read Reviews (35)

ProProfs Help Desk Integrations

ProProfs Help Desk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.85/5 ★

Read Reviews (36)
Data Export

4.50/5 ★

Read Reviews (7)

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

AmeriCommerce

4.26 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Constant Contact

4.05 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for ProProfs Help Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Help Desk

ProProfs News

M&A
 

ProProfs Acquires PeopleGoal - citybiz

ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.

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M&A
 

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

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ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

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Financials

PRIVATE