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Compare ProProfs Help Desk vs Giva

Failure Risk Guidance Security Report ?

Failure Risk for ProProfs Help Desk low Failure Risk for Giva low
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Comparison Summary

For ProProfs Help Desk vs Giva comparison, Our AI algorithm looked at 1393 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using ProProfs Help Desk and Giva to solve their respective business needs.

Pros and cons of ProProfs Help Desk and Giva

ProProfs Help Desk is more suited to businesses that require Helpdesk Management and Knowledge Management with Chat where as Giva is focused towards Helpdesk Management with Mobile and Customer Feedback Management with Mobile .

Both ProProfs Help Desk and Giva are Help Desk software, peers recommend ProProfs Help Desk for collaboration and knowledge management where as Giva is more known for measuring customer satisfaction .

logo ProProfs Help Desk

Focus area

ProProfs Help Desk is better than Giva for

Software Failure Risk

  • low

logo Giva

Focus area

Giva is better than ProProfs Help Desk for

Software Failure Risk

  • low

About

#1 Help Desk Ticketing System - proprofs.com

Cloud Customer Service Software | Giva

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

25

Total Goals
(we found evidences for)

6

5

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (210)

Read Reviews (76)

knowledge management

Read Reviews (33)

Read Reviews (10)

collaboration

Read Reviews (29)

Read Reviews (0)

customer feedback management

Read Reviews (25)

Read Reviews (65)

measuring net promoter score

Read Reviews (7)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (58)

workflow management

Read Reviews (11)

Read Reviews (12)

social media management

Read Reviews (7)

Read Reviews (4)

social media analytics

Read Reviews (7)

Read Reviews (4)

rating and review management

Read Reviews (6)

Read Reviews (2)

communication management

Read Reviews (4)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (4)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (7)

contract management

Read Reviews (2)

Read Reviews (6)

lifetime value management

Read Reviews (2)

Read Reviews (1)

competitive intelligence

Read Reviews (1)

Read Reviews (3)

contact list management

Read Reviews (1)

Read Reviews (3)

engagement management

Read Reviews (1)

Read Reviews (3)

products & pricelist management

Read Reviews (1)

Read Reviews (6)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve visibility

  • Scale best practices

  • Build brand awareness

  • See 3 more

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • See 2 more

Top Channels

Channels Used

  • mobile

  • mobile app

  • phone calls

  • e-mail

  • offline

  • point of sale

  • See 3 more

  • mobile

  • mobile app

  • phone calls

  • e-mail

  • offline

  • point of sale

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting