Dameware Help Desk Essentials Pack Overview
Help-desk-essentials-pack combines Web Help Desk and Dameware Remote Support. IT support tickets are managed and resolved faster.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Dameware Help Desk Essentials Pack.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Dameware Help Desk Essentials Pack.
Dameware Help Desk Essentials Pack Use-Cases and Business Priorities: Customer Satisfaction Data
Dameware Help Desk Essentials Pack works with different mediums / channels such as User Generated Content. Blogs. and Promotions.
Dameware Help Desk Essentials Pack's features include Ticketing, Live Monitoring, and Alerts: Popups & Notifications. and Dameware Help Desk Essentials Pack support capabilities include Email Support, Chat Support, Phone Support, etc. also Dameware Help Desk Essentials Pack analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Simplify & automate help desk ticketing process and accelerate service delivery...." Peer review
Dameware Help Desk Essentials Pack, Giva, Zoom Virtual Agent, EvantoDesk, Helpspot, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Dameware Help Desk Essentials Pack
Top Industries
- Information Technology and Services
Popular in
- Large Enterprise
- Small Business
Dameware Help Desk Essentials Pack is popular in Information Technology And Services, and is widely used by Large Enterprise, and Small Business,
Dameware Help Desk Essentials Pack Customer wins, Customer success stories, Case studies
How can Dameware Help Desk Essentials Pack optimize your Helpdesk Management Workflow?
What benefits does Dameware Help Desk Essentials Pack offer for Customer Feedback Management?
How efficiently Does Dameware Help Desk Essentials Pack manage your Knowledge Management?
What benefits does Dameware Help Desk Essentials Pack offer for Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Dameware Help Desk Essentials Pack solved their Help Desk needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used Dameware Help Desk Essentials Pack for helpdesk management and customer feedback management
Dameware Help Desk Essentials Pack Competitors
Dameware Help Desk Essentials Pack Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (20) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (20) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Dameware Help Desk Essentials Pack
Overall Risk Meter
Top Failure Risks for Dameware Help Desk Essentials Pack
SolarWinds News
SolarWinds Patches Three Critical Serv-U Vulnerabilities
SolarWinds has released patches for three critical vulnerabilities in its Serv-U enterprise file transfer solution, affecting version 15.5.2.2.102. The vulnerabilities, identified as CVE-2025-40549, CVE-2025-40548, and CVE-2025-40547, allow code execution by attackers with admin privileges. The patched version 15.5.3 addresses these issues, along with medium-severity vulnerabilities in Observability Self-Hosted.
SolarWinds Recognized for Second Consecutive Year in 2025 Gartner Magic Quadrant for Digital Experience Monitoring
SolarWinds has been recognized for the second consecutive year in the 2025 Gartner Magic Quadrant for Digital Experience Monitoring. The recognition highlights SolarWinds Observability, which offers a comprehensive view across applications, infrastructure, and networks. The platform supports SaaS and self-hosted deployments and includes features like real-user monitoring and synthetic transaction monitoring to enhance digital experience management.
iTWire - New SolarWinds report : Gen AI significantly drops incident response time for ITSM teams
SolarWinds released its 2025 ITSM Report, highlighting the impact of generative AI on IT service management. The report shows that GenAI integration significantly reduces incident resolution times, with a 17.8% improvement for adopters. GenAI-enabled organizations saved over 323,000 hours, enhancing efficiency and ROI. SolarWinds emphasizes the strategic importance of GenAI for ITSM transformation and innovation.
SolarWinds 2025 ITSM report reveals impact of generative AI
SolarWinds released its 2025 ITSM Report, highlighting the transformative impact of generative AI on IT service management. The report, analyzing over 2,000 ITSM systems, shows GenAI integration reduces incident resolution times by 17.8%, saving 4.87 hours per incident. GenAI-enabled organizations saved 323,343 hours in total, underscoring the strategic necessity of AI for innovation and efficiency.
SolarWinds Profile
Company Name
SolarWinds
Company Website
https://www.fileplan.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
