Dameware Help Desk Essentials Pack Overview
Help-desk-essentials-pack combines Web Help Desk and Dameware Remote Support. IT support tickets are managed and resolved faster.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Dameware Help Desk Essentials Pack.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Dameware Help Desk Essentials Pack.
Dameware Help Desk Essentials Pack Use-Cases and Business Priorities: Customer Satisfaction Data
Dameware Help Desk Essentials Pack works with different mediums / channels such as User Generated Content. Blogs. and Promotions.
Dameware Help Desk Essentials Pack's features include Ticketing, Live Monitoring, and Alerts: Popups & Notifications. and Dameware Help Desk Essentials Pack support capabilities include Email Support, Chat Support, Phone Support, etc. also Dameware Help Desk Essentials Pack analytics capabilities include Custom Reports, and Analytics.
Reviews
"...The best thing on SolarWinds help desk is the fast way to solve my customer's problems...." Peer review by DIEGO B, COMLETE
Dameware Help Desk Essentials Pack, Giva, Zoom Virtual Agent, EvantoDesk, Helpspot, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Dameware Help Desk Essentials Pack
Top Industries
- Information Technology and Services
Popular in
- Large Enterprise
- Small Business
Dameware Help Desk Essentials Pack is popular in Information Technology And Services, and is widely used by Large Enterprise, and Small Business,
Comprehensive Insights on Dameware Help Desk Essentials Pack Use Cases
What solutions does Dameware Help Desk Essentials Pack provide for Helpdesk Management?
How does Dameware Help Desk Essentials Pack facilitate Customer Feedback Management?
What Are the key features of Dameware Help Desk Essentials Pack for Knowledge Management?
How does Dameware Help Desk Essentials Pack facilitate Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Dameware Help Desk Essentials Pack solved their Help Desk needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used Dameware Help Desk Essentials Pack for helpdesk management and customer feedback management
Dameware Help Desk Essentials Pack Competitors
Dameware Help Desk Essentials Pack Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (20) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (20) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Dameware Help Desk Essentials Pack
Overall Risk Meter
Top Failure Risks for Dameware Help Desk Essentials Pack
SolarWinds News
SEC settles with SolarWinds and its CISO over 2020 breach
The SEC has settled its lawsuit with SolarWinds and its former CISO, Timothy G. Brown, over allegations of misleading investors about cybersecurity practices during the 2020 Sunburst attack. The settlement, which is still being finalized, follows a court ruling that allowed the SEC to pursue claims against Brown for securities fraud related to misleading security statements. The case highlights the potential for executive accountability in cybersecurity breaches.
SolarWinds Recognized in 2025 Gartner Magic Quadrant for ...
SolarWinds has been recognized as a Niche Player in the 2025 Gartner Magic Quadrant for Observability Platforms. This recognition highlights SolarWinds' capabilities in providing comprehensive observability solutions, including ingesting and analyzing telemetry, and supporting both cloud and on-premises environments. Recent enhancements include AI-powered features like Root Cause Assist and expanded hybrid IT awareness.
SolarWinds Reduces Cloud Migration Timelines and Costs With AWS Program - Business Wire
SolarWinds has joined the AWS Workload Migration program to accelerate cloud migration for its customers. This collaboration enables organizations to reduce migration timelines and costs while enhancing cloud management and observability using SolarWinds IT management software on AWS. The initiative targets enterprises seeking efficient, secure cloud transitions and improved operational visibility.
SolarWinds Appoints Tim Karaca as Chief Financial Officer
SolarWinds has named Tim Karaca as its new chief financial officer. Karaca will oversee financial strategy and operations, bringing experience in technology sector finance leadership to support SolarWinds' growth and operational goals.
SolarWinds Profile
Company Name
SolarWinds
Company Website
https://www.fileplan.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
