Zoom Virtual Agent Overview

Zoom Virtual Agent resolves customer issues efficiently and accurately. The AI chatbot boosts contact center efficiency and saves money.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zoom Virtual Agent.

Other use cases:

  • Workflow Management
  • Onboarding
  • Engagement Management
  • Social Media Analytics
  • Contact List Management
  • Coaching
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Zoom Virtual Agent.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Zoom Virtual Agent Use-Cases and Business Priorities: Customer Satisfaction Data

Zoom Virtual Agent works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.

Zoom Virtual Agent's features include Ticketing, Dashboard, Personalization, etc. and Zoom Virtual Agent support capabilities include Phone Support, Email Support, Chat Support, etc. also Zoom Virtual Agent analytics capabilities include Analytics, and Custom Reports.

Reviews

"Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience" - Morgan Wood

Peer review evidence (same sources as the product rating summary)

"...No problems at the moment, we did think at one point that message truncation via Chat might have been on their side, but later they were of support to help us realize that we needed to take some actions, staying with us until the end to resolve...." Peer review by Jason G, Manager, Customer Service
"...We build a custom AnswerGraph specific to your company by leveraging your existing knowledge base and conversation history...." Solvvy for Kustomer
"...97% Achieved 97% CSAT while doubling user base 400 FAQ articles in their KB Executive Summary. ..." Case Study SimplePractice

Zoom Virtual Agent, Giva, Chatbot, EvantoDesk, Liveperson AI Chatbot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoom Virtual Agent

Top Industries

  • Internet
  • Computer Software
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Zoom Virtual Agent is popular in Internet, Computer Software, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Zoom Virtual Agent Customer wins, Customer success stories, Case studies

How can Zoom Virtual Agent optimize your Helpdesk Management Workflow?

What Are the key features of Zoom Virtual Agent for Knowledge Management?

What makes Zoom Virtual Agent ideal for Customer Feedback Management?

What benefits does Zoom Virtual Agent offer for Workflow Management?

How does Zoom Virtual Agent address your Onboarding Challenges?

11 buyers and buying teams have used Cuspera to assess how well Zoom Virtual Agent solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

CUSTOMERS TESTIMONIALS
Zoom Virtual Agent testimonial

Morgan Wood

Head of Customer Happiness

GoFundMe
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood
Zoom Virtual Agent testimonial

Riley Soter

Customer Support Manager

Codecademy
Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter
Zoom Virtual Agent testimonial

Layna Smith

Head of Customer Experience

Calm
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith
CUSTOMERS TESTIMONIALS
Zoom Virtual Agent testimonial

Morgan Wood

Head of Customer Happiness

GoFundMe
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood
Zoom Virtual Agent testimonial

Riley Soter

Customer Support Manager

Codecademy
Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter
Zoom Virtual Agent testimonial

Layna Smith

Head of Customer Experience

Calm
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith

The ShareCo - Health, Wellness And Fitness

Zoom Video SDK helped The ShareCo improve online therapy. The company had trouble with other video APIs. They faced poor audio and video, high costs, and slow support. With Zoom Video SDK, they got b...etter audio and video. The platform allowed more custom features. The user experience became easier. The ShareCo now offers high-quality, face-to-face online therapy.

Read more →
 

Warner Bros. Discovery - Media Production - Very Large

New York City, USA

Zoom helps Warner Bros. Discovery connect over 10,000 employees in 30+ countries. Teams use Zoom Chat and Zoom Rooms for real-time collaboration and seamless meetings. Zoom Phone supports flexible wo...rkstyles and easy deployment. Producers and editors work together from anywhere using Zoom. Leaders rely on Zoom for all-hands, video updates, and global communication.

Read more →
 

Gainsight - Information Technology And Services - Medium

San Francisco, USA

Zoom AI Companion helped Gainsight standardize AI usage and address security concerns from third-party apps. Employees saved time with automated meeting summaries and spent 17% more time in impactful... discussions. Gainsight avoided tens of thousands of dollars in extra AI tool costs. Meeting hosts gained control over information sharing, supporting a transparent and connected culture. Team members now stay informed even if they miss meetings, boosting collaboration.

Read more →
 

Capital One - Financial Services - Very Large

McLean, USA

Zoom Meetings and Zoom Rooms helped Capital One connect global teams and support hybrid work. The company used Zoom to streamline recruiting, tripling engagement with historically black colleges and ...universities and Hispanic-serving institutions. Zoom Rooms reduced conference room deployment costs to a third of previous solutions. Capital One improved collaboration, inclusivity, and candidate experiences with Zoom's video technology. Employees adopted Zoom quickly, enabling faster hiring and innovation.

Read more →
 

Good American - Retail - Medium

Los Angeles, USA

Good American used Zoom Events to expand its Good Squad Open Casting model search globally. The brand moved from in-person auditions to a hybrid model, enabling 30,000 online submissions and 279 uniq...ue auditions in two days. Zoom Events helped Good American remove geographic and economic barriers, making the casting process more inclusive. The team used Zoom’s AI Companion to streamline communication with contestants. This partnership allowed Good American to reach new countries and select winners from a wider talent pool.

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Major League Baseball - Sports

Zoom helped Major League Baseball improve communication and teamwork. The platform made meetings and team chats easier. MLB used Zoom to connect staff and manage events. The solution increased produc...tivity and team effectiveness. Zoom supported MLB in reaching its goals.

Read more →

Zoom Virtual Agent: Conversational AI for Better CX

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zoom Virtual Agent

What is Zoom Virtual Agent?

Zoom Virtual Agent is a Complete Chatbot and Automation Platform helping top businesses deliver fully automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.

Key features include smoothly running customer operations, increasing customer support efficiency, solving customer problems faster with an intelligent platform, delivering immediate resolutions to customer issues, deflecting most common support requests using AI and natural language processing, and more.

What is Zoom Virtual Agent used for?

Zoom Virtual Agent is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Knowledge Management and Customer Feedback Management .

What are the top features of Zoom Virtual Agent?

Ticketing, Dashboard and Personalization are some of the top features of Zoom Virtual Agent.

Who uses Zoom Virtual Agent?

Zoom Virtual Agent is used by Internet, Computer Software and Information Technology And Services among other industries.

What are Zoom Virtual Agent alternatives?

Giva, Chatbot, EvantoDesk and Liveperson AI Chatbot are popular alternatives for Zoom Virtual Agent.

Where is Zoom Virtual Agent located?

Zoom Virtual Agent is headquartered at 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113.
lightning

Peers used Zoom Virtual Agent for helpdesk management and knowledge management

Zoom Virtual Agent Competitors

Zoom Virtual Agent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (147)
Analytics

4.29/5 ★

Read Reviews (130)
Custom Reports

3.95/5 ★

Read Reviews (155)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (147)
Analytics

4.29/5 ★

Read Reviews (130)
Custom Reports

3.95/5 ★

Read Reviews (155)

Zoom Virtual Agent Integrations

Zoom Virtual Agent integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.26/5 ★

Read Reviews (67)
Data Export

3.98/5 ★

Read Reviews (45)

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PagerDuty Platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

SendHub

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Zoom Virtual Agent

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Zoom Virtual Agent

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoom Virtual Agent

Zoom Video Communications, Inc. News

Product

AI helping Zoom transform from conversations to completion

Zoom is evolving from a communication tool to a comprehensive business platform, leveraging AI to transform meetings and calls into actionable business processes. The company launched ZoomMate to facilitate this shift, with Zoom Phone driving demand in India. New tools integrate AI-generated summaries and multiple camera views for hybrid workspaces.

Read more →
M&A

Zoom to Acquire Common Room, Bringing Buyer Intelligence to its AI Revenue Platform

Zoom announced its acquisition of Common Room, an AI-native GTM intelligence platform, to enhance its AI Revenue Platform. This acquisition will integrate buyer intelligence into Zoom's Revenue Accelerator, providing revenue teams with enriched data to optimize sales processes. The transaction is expected to close soon, pending customary conditions.

Read more →
M&A

Zoom to Acquire Common Room, Bringing Buyer Intelligence to its AI ...

Zoom announced its acquisition of Common Room, an AI-native GTM intelligence platform, to enhance its Revenue Accelerator. This acquisition aims to unify buyer intelligence with Zoom's existing sales orchestration tools, providing revenue teams with enriched data and AI-driven insights for improved deal management. The transaction is expected to close soon, pending customary conditions.

Read more →
Product

AI that works where your data lives: introducing Zoom AI On-Prem

Zoom introduces Zoom AI On-Prem, enabling AI capabilities like real-time captions and transcription on private servers or cloud tenants. This solution addresses data governance concerns in regulated industries, allowing AI processing within secure environments. Available from June 22, 2026, through Zoom Node, it supports flexible deployment models and integrates seamlessly with existing Zoom Workplace setups.

Read more →

Zoom Video Communications, Inc. Profile

Company Name

Zoom Video Communications, Inc.

Company Website

https://www.zoom.com/

Year Founded

2011

HQ Location

55 Almaden Boulevard, 6th Floor, San Jose, CA 95113

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES D