Zoom Virtual Agent Overview

This is a summary of the comprehensive capabilities and benefits of Zoom Virtual Agent based on over 2157 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Zoom Virtual Agent, Chatbot, SmartAction, Liveperson Chatbots, U-Analyze, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Zoom Virtual Agent is right for your needs? Our Cuspera AI engine can evaluate how Zoom Virtual Agent fits your specific business needs, industry, and context. Get your personalized assessment report today.

Zoom Virtual Agent supports business activities such as:

  • Helpdesk Management
  • Knowledge Management
  • Customer Feedback Management
  • Workflow Management
  • Training & Onboarding

Zoom Virtual Agent can help you with many business goals, such as Enhance Customer Relationships, Improve ROI, Acquire Customers, Increase Sales & Revenue, Establish Thought Leadership, etc. It can help manage these activities if you use User Generated Content Blogs Social Media etc. for these needs. As a solution, Zoom Virtual Agent's capabilities include Ticketing, Dashboard, Personalization, etc.

Zoom Virtual Agent was founded in 2011. Internet Vertical is its biggest customer base.

Reviews

"Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience " - Morgan Wood

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Zoom Virtual Agent solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using Zoom Virtual Agent.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Knowledge Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Zoom Virtual Agent.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with User Generated Content and Blogs

4.76/5

Read Reviews (175)

"...Review high-performing articles to determine what help center content is most effective, and determine where content needs to be updated to improve self-service rates...." Impactful Customer Analytics and Insights
Knowledge Management

4.90/5

Read Reviews (59)

"...Ensure that you have a robust knowledge base to extract relevant articles...."
Customer Feedback Management with Social Media and Facebook

4.95/5

Read Reviews (47)

".../organized - it will save you so much money in the long run, and help improve both your agent and customer satisfactions...."
measuring customer satisfaction

4.94/5

Read Reviews (39)

"...We regularly hear through our Facebook community NPS and CSATs how much our customers love and appreciate the different ways we provide them with support, the helpfulness of our resources, and how quickly they can find answers...."
measuring net promoter score

4.63/5

Read Reviews (7)

"...NPS Score Take Solvvy for a spin ..."
PEER EXPERIENCES
Helpdesk Management with User Generated Content and Blogs

4.76/5

Read Reviews (175)

"...Review high-performing articles to determine what help center content is most effective, and determine where content needs to be updated to improve self-service rates...." Impactful Customer Analytics and Insights
Knowledge Management

4.90/5

Read Reviews (59)

"...Ensure that you have a robust knowledge base to extract relevant articles...." Peer review by Bernardine M, Customer Experience / Quality Assurance Manager, Internet
Customer Feedback Management with Social Media and Facebook

4.95/5

Read Reviews (47)

".../organized - it will save you so much money in the long run, and help improve both your agent and customer satisfactions...." Peer review by Rachel H, Business Development Manager, Apparel & Fashion
measuring customer satisfaction

4.95/5

Read Reviews (39)

measuring net promoter score

4.95/5

Read Reviews (7)

27+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2157 insights from peers and experts to help you assess how these Zoom Virtual Agent use cases fit your Chatbot needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Morgan Wood

Head of Customer Happiness

GoFundMe

Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood

Sarah Rosenzweig

Director of Customer Experience

Stash

Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig

Layna Smith

Head of Customer Experience

Calm

We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith
CUSTOMERS TESTIMONIALS

Morgan Wood

Head of Customer Happiness

GoFundMe

Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood

Sarah Rosenzweig

Director of Customer Experience

Stash

Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig

Layna Smith

Head of Customer Experience

Calm

We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith

Case Studies

COMPANY CASE STUDIES
Case Study Upwork

How Upwork Delivers Brilliant Self-Service to Millions of Businesses and Freelancers

Read More
Case Study Turo

With an intelligent self-service platform, Turo provides an effortless customer experience

Read More
Case Study Calendly

How Calendly Doubled Self-Service Resolutions

Read More

Frequently Asked Questions(FAQ)

for Zoom Virtual Agent

What is Zoom Virtual Agent?

Zoom Virtual Agent is a Complete Chatbot and Automation Platform helping top businesses deliver fully automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.

What is Zoom Virtual Agent used for?

Zoom Virtual Agent is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Knowledge Management and Customer Feedback Management .

What are the top features of Zoom Virtual Agent?

Ticketing, Dashboard and Personalization are some of the top features of Zoom Virtual Agent.

Who uses Zoom Virtual Agent?

Zoom Virtual Agent is used by Internet, Computer Software and Information Technology And Services among other industries.

What are Zoom Virtual Agent alternatives?

Chatbot, SmartAction, Liveperson Chatbots and U-Analyze are popular alternatives for Zoom Virtual Agent.

Where is Zoom Virtual Agent located?

Zoom Virtual Agent is headquartered at 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113.

Popular Business Setting

for Zoom Virtual Agent

Top Industries

  • Internet
  • Computer Software
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Zoom Virtual Agent to Enhance customer relationships and Improve ROI

Peer and Expert Opinion on Features

for Zoom Virtual Agent

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.38/5

Read Reviews (173)
Dashboard

4.02/5

Read Reviews (42)
Personalization

4.20/5

Read Reviews (36)
Widgets

3.40/5

Read Reviews (13)
Conversation Intelligence

3.97/5

Read Reviews (9)
FEATURES RATINGS AND REVIEWS
Ticketing

4.38/5

Read Reviews (173)
Dashboard

4.02/5

Read Reviews (42)
Personalization

4.20/5

Read Reviews (36)
Widgets

3.40/5

Read Reviews (13)
Conversation Intelligence

3.97/5

Read Reviews (9)

IT and Other Capabilities

for Zoom Virtual Agent

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.26/5

Read Reviews (67)
Data Export

3.98/5

Read Reviews (45)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.26/5

Read Reviews (67)
Data Export

3.98/5

Read Reviews (45)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.59/5

Read Reviews (54)
Email Support

4.55/5

Read Reviews (57)
Chat Support

4.53/5

Read Reviews (68)
24/7 Support

4.19/5

Read Reviews (736)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.59/5

Read Reviews (54)
Email Support

4.55/5

Read Reviews (57)
Chat Support

4.53/5

Read Reviews (68)
24/7 Support

4.19/5

Read Reviews (736)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.31/5

Read Reviews (147)
Analytics

4.29/5

Read Reviews (130)
Custom Reports

3.95/5

Read Reviews (155)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.31/5

Read Reviews (147)
Analytics

4.29/5

Read Reviews (130)
Custom Reports

3.95/5

Read Reviews (155)

Software Failure Risk Guidance

?

for Zoom Virtual Agent

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoom Virtual Agent

Vendor Profile Details

Company Name

Zoom Video Communications

Company Website

https://zoom.us/

Year Founded

2011

HQ Location

55 Almaden Boulevard, 6th Floor, San Jose, CA 95113

Employees

1001-5000

Social

Financials

SERIES D