Zoom Virtual Agent Overview

Zoom Virtual Agent resolves customer issues efficiently and accurately. The AI chatbot boosts contact center efficiency and saves money.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zoom Virtual Agent.

Other use cases:

  • Workflow Management
  • Onboarding
  • Engagement Management
  • Social Media Analytics
  • Contact List Management
  • Coaching
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Zoom Virtual Agent.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Launch New Products
  • Improve Brand Engagement
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Zoom Virtual Agent Use-Cases and Business Priorities: Customer Satisfaction Data

Zoom Virtual Agent works with different mediums / channels such as User Generated Content, Blogs, Social Media, etc.

Zoom Virtual Agent's features include Ticketing, Dashboard, Personalization, etc.

Reviews

"Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience" - Morgan Wood

Zoom Virtual Agent, Chatbot, SmartAction, Liveperson AI Chatbot, U-Analyze, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoom Virtual Agent

Top Industries

  • Internet
  • Computer Software
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Zoom Virtual Agent is popular in Internet, Computer Software, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Zoom Virtual Agent Use Cases

What solutions does Zoom Virtual Agent provide for Helpdesk Management?

Zoom Virtual Agent's Helpdesk Management capabilities enhance customer self-service by directing users to relevant Help Center content, thereby reducing ticket volume and enabling agents to focus on complex issues. The system also provides insights into Help Center content effectiveness and areas for improvement. However, it lacks accurate measurement of self-service rates for users who resolve issues before submitting a ticket.
"...Solvvy helped users feel supported. ..." Case Study Stash

What benefits does Zoom Virtual Agent offer for Knowledge Management?

Zoom Virtual Agent Knowledge Management capabilities allow the system to index and learn from a knowledge base, deflecting users to self-service and providing analytics to improve the knowledge base. The system can serve specific passages within articles relating to user inquiries. However, the system's effectiveness is limited by the quality of the existing knowledge base.
"...Solvvy combines machine learning algorithms and natural language processing technologies to understand what customers are asking and extract relevant information from the eero knowledge base...." Case Study eero

How efficiently Does Zoom Virtual Agent manage your Customer Feedback Management?

What makes Zoom Virtual Agent ideal for Workflow Management?

What Are the key features of Zoom Virtual Agent for Onboarding?

27+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Zoom Virtual Agent solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zoom Virtual Agent testimonial

Morgan Wood

Head of Customer Happiness

GoFundMe
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood
Zoom Virtual Agent testimonial

Sarah Rosenzweig

Director of Customer Experience

Stash
Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig
Zoom Virtual Agent testimonial

Layna Smith

Head of Customer Experience

Calm
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith
CUSTOMERS TESTIMONIALS
Zoom Virtual Agent testimonial

Morgan Wood

Head of Customer Happiness

GoFundMe
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood
Zoom Virtual Agent testimonial

Sarah Rosenzweig

Director of Customer Experience

Stash
Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig
Zoom Virtual Agent testimonial

Layna Smith

Head of Customer Experience

Calm
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith

Case Studies

COMPANY CASE STUDIES
Zoom Virtual Agent case study

Invaluable
Case Study Invaluable

How Invaluable Delivered Brilliant Self-Service at Scale

Read More
Zoom Virtual Agent case study

eero
Case Study eero

How eero Reduced Customer Tickets by 45%

Read More
Zoom Virtual Agent case study

Kickstarter
Case Study Kickstarter

Intelligently Filling Knowledge Gaps and Improving Response Times

Read More

Video

Zoom Virtual Agent: Conversational AI for Better CX

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zoom Virtual Agent

What is Zoom Virtual Agent?

Zoom Virtual Agent is a Complete Chatbot and Automation Platform helping top businesses deliver fully automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.

Key features include smoothly running customer operations, increasing customer support efficiency, solving customer problems faster with an intelligent platform, delivering immediate resolutions to customer issues, deflecting most common support requests using AI and natural language processing, and more.

What is Zoom Virtual Agent used for?

Zoom Virtual Agent is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Knowledge Management and Customer Feedback Management .

What are the top features of Zoom Virtual Agent?

Ticketing, Dashboard and Personalization are some of the top features of Zoom Virtual Agent.

Who uses Zoom Virtual Agent?

Zoom Virtual Agent is used by Internet, Computer Software and Information Technology And Services among other industries.

What are Zoom Virtual Agent alternatives?

Chatbot, SmartAction, Liveperson AI Chatbot and U-Analyze are popular alternatives for Zoom Virtual Agent.

Where is Zoom Virtual Agent located?

Zoom Virtual Agent is headquartered at 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113.
lightning

Peers used Zoom Virtual Agent for helpdesk management and knowledge management

Zoom Virtual Agent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (147)
Analytics

4.29/5 ★

Read Reviews (130)
Custom Reports

3.95/5 ★

Read Reviews (155)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (147)
Analytics

4.29/5 ★

Read Reviews (130)
Custom Reports

3.95/5 ★

Read Reviews (155)

Software Failure Risk Guidance

?

for Zoom Virtual Agent

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoom Virtual Agent

Zoom Video Communications Profile

Company Name

Zoom Video Communications

Company Website

https://zoom.us/

Year Founded

2011

HQ Location

55 Almaden Boulevard, 6th Floor, San Jose, CA 95113

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES D