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Compare ConnectWise Manage vs Zoho Desk

Comparison Summary

This comparison report of ConnectWise Manage vs. Zoho Desk is based on a specific set of business needs and context. The comparison uses 23408 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ConnectWise Manage and Zoho Desk

ConnectWise Manage, Zoho Desk, SolarWinds Service Desk, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ConnectWise Manage covers Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.

Zoho Desk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ConnectWise Manage

Focus area

ConnectWise Manage is better than Zoho Desk for

Software Failure Risk

  • medium

logo Zoho Desk

Focus area

Zoho Desk is better than ConnectWise Manage for

Software Failure Risk

  • medium

About

Business Management Software | ConnectWise Manage Business ...

Zoho Desk | Customer Service Software for Context-Aware ...

Age

1982

1996

Financials

M&A

PRIVATE

Business Need

Total Processes
(we found evidences for)

81

92

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management




engagement management

engaging and following up


contact list management

creating contact list


communication management

tracking & monitoring communications

sending & publishing communications


training & onboarding


billing and invoice management



opportunity management


knowledge management

creating knowledge base


campaign management

campaign analytics

campaign monitoring



products & pricelist management


lead qualification

lead qualification: technographic



social media management

social media analytics

engaging on social media

scheduling post to social media



customer feedback management

measuring customer satisfaction


advocacy management


account management


rating and review management


business development


competitive intelligence





sales call management


pipeline management


revenue cycle management


relationship management



generation of new leads



calendar management



promotion management


loyalty management

identify target customers




follower management


discount management



lifetime value management


conversion management


community building


trade show marketing


performance management


content management



courses & assessment


customer case management


touchpoint management


channel management



social media marketing




Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve visibility

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more
  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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high

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting