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Compare Help Scout vs ConnectWise Manage

Comparison Summary

This comparison report of Help Scout vs. ConnectWise Manage is based on a specific set of business needs and context. The comparison uses 9603 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Help Scout and ConnectWise Manage

Help Scout, ConnectWise Manage, Freshservice, Kayako, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Help Scout covers Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.

ConnectWise Manage focuses on Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Help Scout

Focus area

Help Scout is better than ConnectWise Manage for

Software Failure Risk

  • medium

logo ConnectWise Manage

Focus area

ConnectWise Manage is better than Help Scout for

Software Failure Risk

  • medium

About

Help Scout | Simple Customer Service Software and Education

Business Management Software | ConnectWise Manage Business ...

Age

1982

Financials

SERIES B

M&A

Business Need

Total Processes
(we found evidences for)

71

81

Total Goals
(we found evidences for)

8

13

Top Processes

Evidences indicate better relative satisfaction




engagement management

engaging and following up


knowledge management

creating knowledge base


communication management

sending & publishing communications

tracking & monitoring communications



training & onboarding


customer feedback management

measuring customer satisfaction

measuring net promoter score


sales document management

contract management

proposal & quote management


contact list management


rating and review management


revenue cycle management


social media management

social media analytics

scheduling post to social media

engaging on social media



competitive intelligence


content management


campaign management

campaign monitoring


conversion management


lifetime value management


products & pricelist management



relationship management


customer case management


community building



business development


sales call management


generation of new leads


loyalty management

identify target customers


lead qualification

lead qualification: technographic




account management


billing and invoice management



opportunity management



advocacy management



pipeline management




calendar management


promotion management



follower management


discount management



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Establish thought leadership

  • Launch new products

  • Improve consistency

  • See 5 more
  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve visibility

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • offline

  • phone calls

  • point of sale

  • on premises

  • newsletter

  • social media

  • chat

  • video

  • website

  • Facebook

  • mobile

  • promotions

  • mobile app

  • user generated content

  • blogs

  • trade shows

  • channel partners

  • games

  • events

  • See 17 more
  • e-mail

  • offline

  • phone calls

  • point of sale

  • on premises

  • newsletter

  • social media

  • chat

  • video

  • website

  • Facebook

  • mobile

  • promotions

  • mobile app

  • user generated content

  • blogs

  • trade shows

  • channel partners

  • games

  • events

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting