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Service Creatio vs ConnectWise Manage: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Service Creatio vs. ConnectWise Manage is based on a specific set of business needs and context. The comparison uses 6466 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Service Creatio and ConnectWise Manage

Service Creatio, ConnectWise Manage, GrooveHQ, Hiver, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Service Creatio covers Engagement Management, Communication Management with Phone Calls, Campaign Management with E-Mail, Forecasting, etc.

ConnectWise Manage focuses on Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Service Creatio

Focus area

Software Failure Risk

  • medium

logo ConnectWise Manage

Focus area

ConnectWise Manage is better than Service Creatio for

Software Failure Risk

  • medium

About

An intelligent full-cycle service management platform

Business Management Software | ConnectWise Manage Business ...

Age

2002

1982

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

47

81

Total Goals
(we found evidences for)

9

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


campaign management

campaign analytics



customer case management


workflow management




contact list management


social media management

social media analytics


generation of new leads


helpdesk management


billing and invoice management



pipeline management


customer feedback management

measuring customer satisfaction



competitive intelligence


loyalty management

customise loyalty program


knowledge management



sales document management

proposal & quote management

contract management



relationship management


conversion management


account management


business development


lead qualification


sales call management


calendar management


opportunity management


products & pricelist management



training & onboarding



advocacy management


rating and review management



revenue cycle management




promotion management




follower management


discount management



lifetime value management


community building


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Improve efficiency

  • Improve ROI

  • Enter new markets internationally or locally

  • See 6 more
  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve visibility

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • offline

  • phone calls

  • point of sale

  • on premises

  • newsletter

  • social media

  • chat

  • video

  • website

  • Facebook

  • mobile

  • promotions

  • mobile app

  • user generated content

  • blogs

  • trade shows

  • channel partners

  • games

  • events

  • See 17 more
  • e-mail

  • offline

  • phone calls

  • point of sale

  • on premises

  • newsletter

  • social media

  • chat

  • video

  • website

  • Facebook

  • mobile

  • promotions

  • mobile app

  • user generated content

  • blogs

  • trade shows

  • channel partners

  • games

  • events

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting