LiveAgent: LiveAgent offers simple customer support software for teams. Great customer service is achieved with better help desk tools, and setup takes just 5 minutes.
ConnectWise Manage: ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
This comparison report of LiveAgent vs. ConnectWise Manage is based on a specific set of business needs and context. The comparison uses 18735 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing LiveAgent and ConnectWise Manage
LiveAgent, ConnectWise Manage, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
ConnectWise Manage focuses on Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
LiveAgent and ConnectWise Manage: Best activities based on customer satisfaction
LiveAgent in Action: Unique Activities
How does LiveAgent facilitate Helpdesk Management?
"...LiveAgent is a great tool which helps companies with better customer engagement through live chat and helpdesk service...." Peer review by Shivendra G., Co-Founder and CEO, Food & Beverages
How does LiveAgent facilitate Knowledge Management?
"...It's been a great solution and allows for advanced ticket routing and multi-product knowledge bases...." Peer review by Alexander M, Co-Founder, Information Technology and Services
How can LiveAgent enhance your Engagement Management process?
"...- Customers looking for more information engage with a live chat feature - Product information - Return process...." Peer review by Agency
How efficiently Does LiveAgent manage your Contact List Management?
"...Our software users get fast, accurate support by a team of people worldwide using this interface, no matter whether our clients are contacting us via email, website, chat or social media...." Peer review by Donna F., Marketing and Advertising
What Are the key features of LiveAgent for Communication Management?
"...Use of LiveAgent has made it possible to monitor the emails for Quality Purposes and Productivity...." Peer review by Janus V, Operations Manager, Financial Services
ConnectWise Manage in Action: Unique Activities
How efficiently Does ConnectWise Manage manage your Sales Document Management?
"...ConnectWise is our ticketing system, quoting system, and all around business platform for our clients...." Peer review by William Stasak, Vice President, CFO, WJS Guns LLC
How does ConnectWise Manage address your Workflow Management Challenges?
"...It actually demands you follow best practices in regards to workflow management around the tech services business...." Peer review by Greg H., President, Computer & Network Security
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Grow market share
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Establish thought leadership
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Improve digital and social presence
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Shorten ramp up time
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Enter new markets internationally or locally
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Improve stakeholder relations
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Improve visibility
- See 10 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| LiveAgent | ConnectWise Manage | |
|---|---|---|
| Peer score | 4.6 | 4.1 |
| Peer insights | 12773 | 5962 |
| Top industries |
Information Technology And Services 17.0%
Internet 11.0%
Computer Software 11.0%
|
Information Technology And Services 67.0%
Computer & Network Security 11.0%
Wholesale 7.0%
|
| SMB and Mid-Market | 88.0% | 93.0% |
| Enterprise | 12.0% | 7.0% |
| Pricing | LiveAgent | ConnectWise Manage |
Integrations
Ecosystem partners each product commonly connects with.
LiveAgent
ConnectWise Manage
News
Latest ConnectWise Manage news
ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer
ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.
Similar alternatives in this category
Other products peers often evaluate alongside these two. Compare each alternative with either product.
