Smith.ai Overview
This is a summary of the comprehensive capabilities and benefits of Smith.ai based on over 2697 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Smith.ai, VictorOps, xMatters, Dixa Customer Service, CRMdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Smith.ai is right for your needs? Our Cuspera AI engine can evaluate how Smith.ai fits your specific business needs, industry, and context. Get your personalized assessment report today.
Smith.ai supports business activities such as:
- Helpdesk Management
- Conversion Management
- Engagement Management
- Capturing Leads
- Contact List Management
Smith.ai can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Increase Sales & Revenue, Improve ROI, etc. It can help manage these activities if you use Phone Calls and Chat for these needs. As a solution, Smith.ai's capabilities include Personalization, Capture Screen, and Bot.
Smith.ai Legal Services Vertical is its biggest customer base.
Reviews
"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients. " - Jeremy T
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Smith.ai solved their Help Desk needs. Cuspera uses 2697 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Smith.ai.
Use Cases
Peers recommend Helpdesk Management , Conversion Management , Engagement Management , as the business use cases that they have been most satisfied while using Smith.ai.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...With over 82% of customers wanting their issues resolved quickly , call centers fall short of providing satisfactory service to callers...." 24/7 Answering Service with Warm Transfers |
| Conversion Management with Phone Calls |
4.75/5 ★ |
"...If your business is facing one or any of these challenges, an answering service that provides warm call transfers can help you convert more leads and deliver excellent services to clients who call...." 24/7 Answering Service with Warm Transfers |
| Engagement Management with Phone Calls |
4.83/5 ★ |
"...that call centers customarily: Engage in poor phone etiquette...." 24/7 Answering Service with CRM Integration |
| engaging and following up |
4.80/5 ★ |
"...Follow-up promptly...." 24/7 Answering Service with Outsourced Sales Development |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...With over 82% of customers wanting their issues resolved quickly , call centers fall short of providing satisfactory service to callers...." 24/7 Answering Service with Warm Transfers |
|
| Conversion Management with Phone Calls |
4.75/5 ★ |
"...If your business is facing one or any of these challenges, an answering service that provides warm call transfers can help you convert more leads and deliver excellent services to clients who call...." 24/7 Answering Service with Warm Transfers |
|
| Engagement Management with Phone Calls |
4.83/5 ★ |
"...that call centers customarily: Engage in poor phone etiquette...." 24/7 Answering Service with CRM Integration |
|
| engaging and following up |
4.83/5 ★ |
38+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2697 insights from peers and experts to help you assess how these Smith.ai use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients. Testimonial By Jeremy T |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeremy T CMIT Solutions |
Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients. Testimonial By Jeremy T |
Frequently Asked Questions(FAQ)
for Smith.ai
What is Smith.ai used for?
What are the top features of Smith.ai?
Who uses Smith.ai?
What are Smith.ai alternatives?
Where is Smith.ai located?
Popular Business Setting
for Smith.ai
Top Industries
- Legal Services
- Accounting
- Computer & Network Security
Popular in
- Small Business
Peers used Smith.ai to Enhance customer relationships and Acquire customers
Smith.ai Alternatives
Peer and Expert Opinion on Features
for Smith.ai
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (85) |
| Capture screen | Read Reviews (6) |
| bot | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (85) |
| Capture screen | Read Reviews (6) |
| bot | Read Reviews (5) |
IT and Other Capabilities
for Smith.ai
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (47) |
| Data Import | Read Reviews (165) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (47) |
| Data Import | Read Reviews (165) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (76) |
| Chat Support | Read Reviews (282) |
| Phone Support | Read Reviews (267) |
| 24/7 Support | Read Reviews (790) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (76) |
| Chat Support | Read Reviews (282) |
| Phone Support | Read Reviews (267) |
| 24/7 Support | Read Reviews (790) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Custom Reports | Read Reviews (54) |
| Analytics | Read Reviews (26) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (26) |
| Custom Reports | Read Reviews (54) |
| Analytics | Read Reviews (26) |
Software Failure Risk Guidance
?for Smith.ai
Overall Risk Meter
Top Failure Risks for Smith.ai
Vendor Profile Details
Company Name
Smith.ai
Company Website
https://smith.ai/HQ Location
P.O. Box 1296, Los Altos, California 94023-1296, US
Employees
11-50
Social
Financials
SEED
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