Smith.ai: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Smith.ai
Brand: Smith.ai
Rating: 4.58 (2697 reviews)

4.58 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(2697)

Generate sales and increase engagement with traffic

AI Powered

Smith.ai Overview

Smith.ai integrates AI with human intelligence to deliver round-the-clock customer engagement services. This product features live agents based in North America, ensuring high-quality interactions to capture and convert leads effectively. Businesses across various industries can leverage Smith.ai's capabilities to maintain continuous customer support, enhancing lead conversion rates. The platform's unique blend of AI and human touch ensures that no customer inquiry goes unanswered, providing a reliable solution for help desk needs.

Use Cases

Customers recommend Helpdesk Management, Conversion Management, Engagement Management, as the business use cases that they have been most satisfied with while using Smith.ai.

Other use cases:

Capturing Leads
Contact List Management
Generation Of New Leads
Telemarketing
Training & Onboarding
Lead Nurturing
Advertisement

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Smith.ai.

Other priorities:

Scale Best Practices
Increase Sales & Revenue
Improve ROI
Improve Digital And Social Presence
Enter New Markets Internationally Or Locally
Grow Market Share

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Smith.ai Use-Cases and Business Priorities: Customer Satisfaction Data

Smith.ai works with different mediums / channels such as Phone Calls. and Chat.

Smith.ai's features include Personalization, Capture Screen, and Bot. and Smith.ai support capabilities include Email Support, AI Powered, Chat Support, etc. also Smith.ai analytics capabilities include Custom Reports, and Analytics.

Reviews

"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients." - Jeremy T

Smith.ai, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Smith.ai offers 24/7 customer engagement with live North America-based agents. AI and human intelligence are combined to capture and convert more leads.

Popular Business Setting

for Smith.ai

Top Industries

Legal Services
Accounting
Computer & Network Security

Popular in

Small Business

Smith.ai is popular in Legal Services, Accounting, and Computer & Network Security and is widely used by Small Business,

Comprehensive Insights on Smith.ai Use Cases

How efficiently Does Smith.ai manage your Helpdesk Management?

How can Smith.ai optimize your Conversion Management Workflow?

How can Smith.ai enhance your Engagement Management process?

How can Smith.ai optimize your Capturing Leads Workflow?

What benefits does Smith.ai offer for Contact List Management?

38+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Smith.ai solved their Help Desk needs. Cuspera uses 2697 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Jeremy T CMIT Solutions	Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients. Testimonial By Jeremy T

CUSTOMERS	TESTIMONIALS
Jeremy T CMIT Solutions	Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients. Testimonial By Jeremy T

Case Studies

CASE STUDY UpSmith

UpSmith used Smith.ai to engage job candidates faster. They improved speed-to-lead with live agents. This helped screen candidates quickly. UpSmith saved time and increased efficiency. They focused o...n the best candidates for hiring.

Legal Services

CASE STUDY Woznicki Law

Woznicki Law used Smith.ai's virtual receptionists to handle calls and schedule appointments. This helped them meet their financial goals by July. The service improved their client engagement and inc...reased revenue. Mechelle Woznicki saw immediate results with more consultations and higher close rates.

Legal Services

CASE STUDY Ziegler Diamond Law

Ziegler Diamond Law wanted to automate sales outreach to leads from online forms. They chose Smith.ai's Outreach Campaigns for outbound calls. This solution allowed quick follow-up with potential cli...ents, increasing lead engagement. As a result, the firm hired a new employee to manage the increased volume of leads. In one month, 324 leads were generated, with 42 converting successfully.

Legal Services

CASE STUDY Ziegler Diamond Law Firm

Ziegler Diamond Law Firm used Smith.ai's Outreach Campaigns to improve lead follow-up. They achieved a 52% conversion rate. The firm had to hire a new employee due to increased lead conversions. Smit...h.ai's fast response helped engage potential clients quickly.

Accounting

CASE STUDY The Youngblood Group

The Youngblood Group faced burnout during tax season. They missed calls after hours. Smith.ai provided 24/7 answering service. This improved customer engagement. Josh Youngblood was happy with the se...rvice. He gained more billable time.

Information Technology and Services

CASE STUDY Wondermint

Wondermint used Smith.ai for 24/7 virtual receptionist support. This helped them handle calls quickly and book appointments properly. Andrew Peters, an IT consultant, could focus on clients without i...nterruptions. The service added professionalism to his small business.

Smith.ai Live Chat Demo

Frequently Asked Questions(FAQ)

for Smith.ai

What is Smith.ai used for?

Smith.ai is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Conversion Management and Engagement Management .