Search Your Reports For Vendors

Searching...

Your Reports For Vendors

Home Help Desk Smith.ai

Smith.ai: Product updates, Customer stories, and Insights | 2026 Cuspera

4.58 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Customer stories

Idaho Beef uses Smith.ai to handle calls and take orders. Pat Richardson, the owner, trusts Smith.ai to answer calls while he manages his cattle. The virtual receptionists are trained to handle basic questions and transfer calls when needed. This helps Idaho Beef save money and focus on quality service.
MyPerfectColor uses Smith.ai to handle overflow calls 24/7. This helps them focus on customer service during busy times. Smith.ai's virtual receptionists answer calls, take messages, and escalate issues. This service is cost-effective compared to hiring full-time staff. It improves customer service coverage during and after business hours.
Sibus Law Group switched to Smith.ai for better call summaries and 24/7 service. This change increased new leads and improved client scheduling. Clients now meet with attorneys faster, often within one or two days. The firm updated their business hours on Google, attracting more leads.
Breslow Home Design Center faced challenges in handling overflow and after-hours calls. They needed a cost-effective solution to maintain their customer service standards. They chose Smith.ai's virtual receptionists for 24/7 call answering. This service provided live customer support, detailed message taking, and high-priority ticket escalation. As a result, Breslow improved customer satisfaction and managed business growth without hiring full-time staff.
Convert It Marketing increased captured calls by 122% using Smith.ai and CallRail. They provide marketing solutions for law firms. Their "Conversion Pro" integrates lead generation and call answering. This helps law firms focus on billable work. The solution ensures more leads are captured and tracked.
Alloy Wealth Management uses Smith.ai's 24/7 Virtual Receptionists to handle calls. This helps them schedule 60% of callers for appointments. They focus on insurance and retirement planning. Smith.ai's service allows them to manage more shows and calls efficiently.

Product Business Settings

Smith.ai is popular in Legal Services, Accounting, and Computer & Network Security industries and is widely used by Small Business.

Integrations

Field Service Management

CRM

Smith.ai Product Overview

Smith.ai integrates AI with human intelligence to deliver round-the-clock customer engagement services. This product features live agents based in North America, ensuring high-quality interactions to capture and convert leads effectively. Businesses across various industries can leverage Smith.ai's capabilities to maintain continuous customer support, enhancing lead conversion rates. The platform's unique blend of AI and human touch ensures that no customer inquiry goes unanswered, providing a reliable solution for help desk needs.

How satisfied the customers are with Smith.ai use-cases

Reviews

"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients." - Jeremy T

Smith.ai Customer Insights, Testimonials and Case Studies

How can Smith.ai optimize your Helpdesk Management Workflow?

How can Smith.ai optimize your Conversion Management Workflow?

What makes Smith.ai ideal for Engagement Management?

What solutions does Smith.ai provide for Capturing Leads?

Why is Smith.ai the best choice for Contact List Management?

What is Smith.ai used for?

Smith.ai is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Conversion Management and Engagement Management .

What are the top features of Smith.ai?

Personalization, Capture screen and bot are some of the top features of Smith.ai.

Who uses Smith.ai?

Smith.ai is used by Legal Services, Accounting and Computer & Network Security among other industries.

What are Smith.ai alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for Smith.ai.

Where is Smith.ai located?

Smith.ai is headquartered at P.O. Box 1296, Los Altos, California 94023-1296, US.

11 buyers and buying teams have used Cuspera to assess how well Smith.ai solved their Help Desk needs. Cuspera uses 2697 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

CUSTOMERS	TESTIMONIALS
Jeremy T CMIT Solutions	Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients. Testimonial By Jeremy T

CUSTOMERS	TESTIMONIALS
Jeremy T CMIT Solutions	Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients. Testimonial By Jeremy T

More Smith.ai Customer Stories...

Smith.ai Live Chat Demo

Video Thumbnail

lightning

Peers used Smith.ai for helpdesk management and conversion management

Smith.ai Competitors

More Smith.ai Alternatives...

Smith.ai Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.27/5 ★ Read Reviews (26)
Custom Reports	4.39/5 ★ Read Reviews (54)
Analytics	4.33/5 ★ Read Reviews (26)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.27/5 ★ Read Reviews (26)
Custom Reports	4.39/5 ★ Read Reviews (54)
Analytics	4.33/5 ★ Read Reviews (26)

Smith.ai Integrations

Smith.ai integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.54/5 ★

Read Reviews (47)

Data Import

4.34/5 ★

Read Reviews (165)

ServiceTitan

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Signpost

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Few API Integrations for Smith.ai

Monday.com

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Pipedrive

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Slack

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Webflow

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Facebook Pages

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Smith.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for Smith.ai

Smith.ai, Inc. Profile

Company Name

Smith.ai, Inc.

Company Website

https://smith.ai/

HQ Location

P.O. Box 1296, Los Altos, California 94023-1296, US

Employees

11-50

Social

Financials

SEED