Real-World Case Studies and Customer Success Stories with Smith.ai

Buchanan Law Firm switched to Smith.ai for 24/7 call answering. This improved client intake and increased billable hours. The firm now focuses more on legal work. Smith.ai's service integrates with t...heir CRM, enhancing client experience.
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Chestnut Hill Legal, a solo law firm in Philadelphia, used Smith.ai's virtual receptionists to manage calls and schedule appointments. This helped the firm achieve a 50% lead-to-client conversion rat...e. The service allowed the owner, Louis DiLello, to focus on existing clients and grow the business effectively.
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Dallo Law saves 10 hours a week using Smith.ai's virtual receptionists. They handle calls, schedule appointments, and block spam. This helps Dallo Law focus on client work and growth. The firm grew f...rom two to five people with Smith.ai's help.
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Evolve Family Law uses Smith.ai's virtual receptionists to handle calls 24/7. This allows their in-house staff to focus on more specialized tasks. The firm benefits from increased productivity and be...tter client service. Smith.ai's services include call answering, chats, and outreach campaigns.
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Express Legal Funding used Smith.ai's services to grow their business. They saw a 6x increase in funding and loans in the second half of 2021 compared to 2020. Smith.ai's virtual receptionists helped... with 24/7 call answering and intake forms. This reduced task time and improved decision-making. The company more than tripled the number of law firms whose clients received funding.
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Hausen Law, a bankruptcy firm, uses Smith.ai to handle overflow and after-hours calls. This helps them capture more leads and provide better client service. Smith.ai's virtual receptionists screen, q...ualify, and schedule callers. This reduces the workload on Hausen Law's internal team. The firm has seen significant improvements in lead capture.
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Kimbrough Legal, a small law firm in Austin, Texas, used Smith.ai's virtual receptionists to handle client intake. This helped them save time and focus on important work. They never miss a call now. ...The firm switched to Smith.ai in June 2020 for better service. They use 24/7 receptionists to manage calls and collect payments.
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George McCranie Law Firm improved client communication with Smith.ai. They used bilingual agents and customized intake. They also integrated scheduling. This helped them handle overflow calls. The fi...rm maintained high client standards.
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Lawfecta uses Smith.ai for 24/7 call handling. This helps them capture more leads without affecting work-life balance. They switched to Smith.ai for cost-effective, predictable billing. The service b...locks spam calls and focuses on quality leads. Lawfecta's team enjoys better work-life balance with after-hours support.
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Legacy Law Firm used Smith.ai's virtual receptionists to save time and increase productivity. The firm saw accelerated business growth with 24/7 call answering and appointment scheduling. The service... helped block spam calls and provided a hands-off approach for the firm. Christine Schafer, the firm's leader, appreciated the personalized client experience.
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Lifeguarding Legacies is a small law firm in Phoenix, Arizona. They use Smith.ai's virtual receptionists to never miss important calls. This helps them get more clients and grow their business. Heidi... Thompson, the owner, says she saves time and doesn't lose potential revenue. The service provides 24/7 call handling and lead screening.
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Nyman IP Law Firm uses Smith.ai for virtual receptionists. They wanted to make a good first impression. Smith.ai provides friendly, live agents. They screen and qualify callers. This helps Nyman IP s...how they care about clients. Calls are answered 24/7.
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BenGlassLaw was losing leads after hours. Smith.ai provided 24/7 live receptionists. This helped convert more leads into clients. The firm saved $18,000 to $20,000 per caller. Now, they have a smooth...er intake process.
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The Wilson PC, a personal injury law firm in Georgia, improved call handling with Smith.ai. They switched from an unsatisfactory service to Smith.ai's virtual receptionists. This change increased cal...l volume and maintained professionalism. Smith.ai integrated with their Filevine software, automating tasks and updating call information. The firm now provides efficient first interactions and gathers qualifying information during initial calls.
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Right Law Group uses Smith.ai's Live Chat to automate 95% of their client acquisition process. This automation starts from the lead's first contact on the website to securing an in-person meeting. Th...e firm can now focus on billable work while chat agents handle lead interactions 24/7.
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Sibus Law Group switched to Smith.ai for better call summaries and 24/7 service. This change increased new leads and improved client scheduling. Clients now meet with attorneys faster, often within o...ne or two days. The firm updated their business hours on Google, attracting more leads.
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Howard Lesnik is a solo attorney in New Jersey. He used Smith.ai's virtual receptionists to handle calls 24/7. This helped him focus on cases and personal time. Smith.ai blocked spam calls and screen...ed leads. This saved him time and improved his firm's responsiveness.
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Matt Canzer, a solo attorney at Butterfly Legal, used Smith.ai's 24/7 virtual receptionists to manage phone calls. This service eliminated disruptions from up to 10 daily calls, allowing him to focus... on legal work. Smith.ai's receptionists screen and route calls, block sales calls, and ensure clients receive professional service. This setup saved Matt time and improved his efficiency without hiring in-house staff.
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Ticket Crushers, a law firm, faced challenges managing leads while focusing on existing work. They used Smith.ai's Outreach Campaigns to automate lead follow-up and sales outreach. This solution allo...wed them to quickly qualify leads and schedule meetings. As a result, Ticket Crushers saw a 25% revenue increase within a month and a 40% increase compared to the previous year. They now convert 80% of marketing qualified leads, improving work-life balance and efficiency.
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Woznicki Law used Smith.ai's virtual receptionists to handle calls and schedule appointments. This helped them meet their financial goals by July. The service improved their client engagement and inc...reased revenue. Mechelle Woznicki saw immediate results with more consultations and higher close rates.
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Ziegler Diamond Law wanted to automate sales outreach to leads from online forms. They chose Smith.ai's Outreach Campaigns for outbound calls. This solution allowed quick follow-up with potential cli...ents, increasing lead engagement. As a result, the firm hired a new employee to manage the increased volume of leads. In one month, 324 leads were generated, with 42 converting successfully.
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AttorneySync is a legal marketing firm. They needed 24/7 call answering. Smith.ai provided this service. Now, AttorneySync captures more leads. They also integrate with ActiveCampaign. This helps aut...omate their marketing.
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Convert It Marketing increased captured calls by 122% using Smith.ai and CallRail. They provide marketing solutions for law firms. Their "Conversion Pro" integrates lead generation and call answering.... This helps law firms focus on billable work. The solution ensures more leads are captured and tracked.
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DiscoverMyBusiness improved client bookings by 10% using Smith.ai's 24/7 virtual receptionists. The agency saw call-answer rates increase to 100% from 20%. The virtual receptionists helped manage cal...ls and schedule appointments, leading to better client outcomes. The per-call pricing model saved clients money compared to per-minute pricing.
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Haskins & Co. is a law firm marketing agency. They use Smith.ai for 24/7 lead screening and routing. This helps them manage inbound inquiries efficiently. David Haskins appreciates the service as it ...saves time and improves client interactions.
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Close to the Earth IT Services faced closure after the Woolsey Fire. By using Smith.ai's virtual receptionists, they stayed open. The service allowed them to focus on core work and appear larger to c...lients. This helped them expand to multiple states.
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CMIT Solutions of Downtown Chicago needed help managing growth. They used Smith.ai's 24/7 answering service. This helped them handle more customer calls. Jeremy Treister, the owner, was happy with th...e service. It gave him peace of mind and helped capture new business.
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Wondermint used Smith.ai for 24/7 virtual receptionist support. This helped them handle calls quickly and book appointments properly. Andrew Peters, an IT consultant, could focus on clients without i...nterruptions. The service added professionalism to his small business.
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Armor Electric used Smith.ai's virtual receptionists to handle increased call volume. This helped them convert ad leads into customers. The service provided 24/7 call answering and feedback collectio...n. This allowed Armor Electric to focus on their work without distractions.
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Brick4U used Smith.ai's Outreach Campaigns to book more appointments. This helped them manage leads better and spend more time with their baby. The service was cost-effective, paying for itself with ...just one lead conversion per month. Business improved, allowing more family time.
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Alloy Wealth Management uses Smith.ai's 24/7 Virtual Receptionists to handle calls. This helps them schedule 60% of callers for appointments. They focus on insurance and retirement planning. Smith.ai...'s service allows them to manage more shows and calls efficiently.
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New Wave Financial Services uses Smith.ai to block spam and sales calls. This helps them focus on clients. Greg Meyer, the owner, gets call summaries via email or SMS. Smith.ai's virtual receptionist...s manage calls 24/7. This service reduces interruptions and ensures new leads are met with a live receptionist.
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Idaho Beef uses Smith.ai to handle calls and take orders. Pat Richardson, the owner, trusts Smith.ai to answer calls while he manages his cattle. The virtual receptionists are trained to handle basic... questions and transfer calls when needed. This helps Idaho Beef save money and focus on quality service.
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VH Hydroponics sells high-value products in a niche agricultural market. They used Smith.ai's Outreach Campaigns to automate sales calls. This helped them reach more potential buyers. The campaign im...proved operational efficiency and generated awareness among new buyers.
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Cloverleaf Audio-Visual increased lead intake by 50% with Smith.ai's 24/7 virtual receptionist service. The company, based in Saint Paul, Minnesota, faced challenges in handling calls while working i...n the studio. Smith.ai provided a solution with 24/7 phone answering, appointment booking, and instant email summaries. This allowed Cloverleaf to focus on studio work while ensuring no calls were missed.
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Yolanda Nollie's podcast business was growing fast. She struggled to handle calls from talent and advertisers. Smith.ai provided 24/7 call answering. This improved her operational efficiency. Now, Sm...ith.ai books appointments and coordinates calls for her.
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The Youngblood Group, led by Josh Youngblood, faced challenges with missing after-hour calls during the busy tax season. They needed a reliable 24/7 answering service to ensure potential clients coul...d reach them anytime. Josh switched to Smith.ai, which provided live receptionists 24/7, blocking spam calls and booking appointments. This allowed Josh to focus on client meetings and maintain high service standards. The switch relieved stress and improved work-life balance, allowing Josh to spend more time with family.
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AI Receptionist from Smith.ai helped The Tax Chick.PRO, a Houston-based tax firm, handle all incoming calls and improve client care. Before, many calls went to voicemail and client service was delaye...d. With AI Receptionist, every call is answered, information is always correct, and clients feel valued. The firm saved time and money, and even won back a lost client. Shannon Eberhardt recommends Smith.ai for small businesses needing reliable call handling.
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Colorado Snoring and Sleep Apnea Center saved 30 hours a month by using Smith.ai's virtual receptionists. This helped them manage a hybrid work model during the pandemic. The center improved efficien...cy and focused more on patient care. Smith.ai's service reduced patient intake call time significantly.
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AI Receptionist from Smith.ai helped The Pet Pad, a small veterinary clinic, handle over 35 daily calls. The clinic struggled with missed calls and overwhelmed staff. AI Receptionist provided instant... email summaries, accurate information capture, and voice customization. The solution improved client responsiveness and saved money by avoiding the need to hire another receptionist. The clinic now delivers better service and supports growth without adding staff.
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Merchbar uses Smith.ai for phone customer service. Smith.ai provides virtual receptionists to handle calls 24/7. They convert calls to emails for Merchbar's team. This helps Merchbar save money and i...mprove service. Smith.ai's service is cost-effective and reliable.
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MyPerfectColor uses Smith.ai to handle overflow calls 24/7. This helps them focus on customer service during busy times. Smith.ai's virtual receptionists answer calls, take messages, and escalate iss...ues. This service is cost-effective compared to hiring full-time staff. It improves customer service coverage during and after business hours.
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Promoboxx used Smith.ai's Outreach Campaigns to increase customer activations. They needed a scalable solution for contacting new customers. Smith.ai's agents made outbound calls to help with custome...r onboarding. This led to higher adoption rates for Promoboxx's platform.
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Specialized ECU Repair faced a challenge balancing car repairs with customer inquiries. They used Smith.ai's virtual receptionist service but needed more. They added Smith.ai's Live Chat service to h...andle leads. In the first week, they gained 20 new leads, with 3 customers buying $1,000 products. This paid for their annual service. Now, they focus more on repairs while Smith.ai handles customer interactions.
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Smith.ai AI Receptionist helped Mirelle Institute for Anti-Aging Medicine fix poor call handling and lack of human touch from previous AI solutions. The med spa now has 24/7 phone answering, lead scr...eening, and appointment booking. Patients can reach a live person anytime, which improved satisfaction. The onboarding was fast and easy, even for non-technical staff. The solution supports Google Ads campaigns by qualifying leads and booking appointments, boosting revenue.
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GSP Homes needed 24/7 coverage for their real estate agents. They faced missed calls and lost sales. Smith.ai provided virtual receptionists to handle calls and schedule appointments. This improved l...ead handling and allowed agents to focus on sales. Cameron Miller was impressed with the quality and results.
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Breslow Home Design Center faced challenges in handling overflow and after-hours calls. They needed a cost-effective solution to maintain their customer service standards. They chose Smith.ai's virtu...al receptionists for 24/7 call answering. This service provided live customer support, detailed message taking, and high-priority ticket escalation. As a result, Breslow improved customer satisfaction and managed business growth without hiring full-time staff.
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Persevus, a recruiting firm, used Smith.ai's virtual receptionist services to manage high demand. The service helped streamline processes and automate tasks. This led to increased responsiveness and ...productivity. Persevus also saw a boost in client and candidate satisfaction.
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UpSmith used Smith.ai to engage job candidates faster. They improved speed-to-lead with live agents. This helped screen candidates quickly. UpSmith saved time and increased efficiency. They focused o...n the best candidates for hiring.
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