osTicket Overview
This is a summary of the comprehensive capabilities and benefits of osTicket based on over 832 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
osTicket, Azuredesk, CRMdesk, Jitbit Helpdesk, DeskXpand, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if osTicket is right for your needs? Our Cuspera AI engine can evaluate how osTicket fits your specific business needs, industry, and context. Get your personalized assessment report today.
osTicket supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Communication Management
- Engagement Management
- Customer Case Management
osTicket can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Phone Calls E-Mail and Social Media for these needs. As a solution, osTicket's capabilities include Ticketing, Widgets, Alerts: Popups & Notifications, etc.
osTicket Computer Software Vertical is its biggest customer base.
Reviews
"...Select One Accounting Call Center Construction Education Financial Food Service Government Healthcare Information Technology Manufacturing Real Estate Retail Utilities ..." Frequently Asked Questions
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well osTicket solved their Help Desk needs. Cuspera uses 832 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using osTicket.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Communication Management , as the business use cases that they have been most satisfied while using osTicket.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.99/5 ★ |
"...Select One Accounting Call Center Construction Education Financial Food Service Government Healthcare Information Technology Manufacturing Real Estate Retail Utilities ..." Frequently Asked Questions |
| Knowledge Management with E-Mail |
4.77/5 ★ |
"...It's got everything we need to help our customers, from the basic ticket system with classifications to a functional knowledge base...." Peer review by Chau Pham |
| Communication Management with E-Mail |
4.78/5 ★ |
"...It works perfectly and we can even manage support tickets and answers by sending emails to our support email account...." Peer review by Raúl Muñoz |
| sending & publishing communications |
4.67/5 ★ |
"...Once a ticket is sent, the software also sends an automated email response to the users to keep them updated on the status of their requests...." Peer review |
| tracking & monitoring communications |
4.16/5 ★ |
"...We are able to track emails and our responses...." Peer review by Jessica Y, Customer Support Analyst |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.99/5 ★ |
"...Select One Accounting Call Center Construction Education Financial Food Service Government Healthcare Information Technology Manufacturing Real Estate Retail Utilities ..." Frequently Asked Questions |
|
| Knowledge Management with E-Mail |
4.77/5 ★ |
"...It's got everything we need to help our customers, from the basic ticket system with classifications to a functional knowledge base...." Peer review by Chau Pham |
|
| Communication Management with E-Mail |
4.78/5 ★ |
"...It works perfectly and we can even manage support tickets and answers by sending emails to our support email account...." Peer review by Raúl Muñoz |
|
| sending & publishing communications |
4.78/5 ★ |
| tracking & monitoring communications |
4.78/5 ★ |
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 832 insights from peers and experts to help you assess how these osTicket use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for osTicket
What is osTicket used for?
What are the top features of osTicket?
Who uses osTicket?
What are osTicket alternatives?
Where is osTicket located?
Popular Business Setting
for osTicket
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used osTicket to Enhance customer relationships and Acquire customers
osTicket Alternatives
Peer and Expert Opinion on Features
for osTicket
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (178) |
| Widgets | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (9) |
| Dashboard | Read Reviews (8) |
| Templates | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (178) |
| Widgets | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (9) |
| Dashboard | Read Reviews (8) |
| Templates | Read Reviews (7) |
IT and Other Capabilities
for osTicket
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (46) |
| Data Import | Read Reviews (42) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (46) |
| Data Import | Read Reviews (42) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (14) |
| Phone Support | Read Reviews (17) |
| Chat Support | Read Reviews (9) |
| 24/7 Support | Read Reviews (180) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (14) |
| Phone Support | Read Reviews (17) |
| Chat Support | Read Reviews (9) |
| 24/7 Support | Read Reviews (180) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for osTicket
Overall Risk Meter
Top Failure Risks for osTicket
Vendor Profile Details
Company Name
Enhancesoft
Company Website
https://enhancesoft.com/HQ Location
3205 Wenonah Avenue, Suite 100, Berwyn, IL 60402, US
Employees
01-10
Social
Financials
PRIVATE
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