Zingtree: Product updates, Customer stories, and Insights | 2026 Cuspera

Zingtree helped doTERRA cut product return times by 90%. Agents used guided workflows to follow complex compliance rules in Brazil. The solution reduced average handle time by 20% and eliminated esca...lations. Agents now work in one interface, not ten. Training time dropped and agent satisfaction increased. Customers get faster, more accurate service.
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Zingtree helped Corpay cut customer hold times by 50% and speed up case documentation by 60%. Corpay embedded Zingtree’s guided workflows in Salesforce, making compliance steps easy and fast. Trainin...g time dropped from 6 weeks to 3. Agent workflow adoption tripled. All compliance logic is now managed by operations, not IT. Corpay now delivers faster, more accurate financial services with audit-ready confidence.
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Zingtree helped Groupon save development time and improve its merchant experience. Groupon replaced its old in-house decision tree tool with Zingtree, freeing up engineering resources and making upda...tes much faster. Agents now use Zingtree for better service, faster resolutions, and improved first call resolution rates. The tool also enabled process standardization and easier agent training. Groupon plans to expand Zingtree use to more teams and customer self-help.
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Zingtree helped August Home cut agent call handle times by 2.5 minutes, reducing average calls to about 10 minutes. The team handles 25,000 tickets a month, saving 375,000 minutes per year. Zingtree ...made it easier for agents to follow scripts and update workflows. New agent onboarding sped up by a full week. August Home improved customer experience and agent satisfaction with Zingtree.
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Zingtree helped Getty Images cut support tickets by 60%. Getty Images used Zingtree’s no-code Customer Self-Help solution to let photographers and videographers answer their own questions. This reduc...ed tickets from 50,000 to 20,000 a year. The support team size dropped from ten to four, saving hundreds of thousands of dollars. Getty Images now uses Zingtree for internal processes in finance and sales, automating manual work and boosting efficiency.
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Zingtree helped CARTI, a cancer treatment center, cut call wait times from 20 minutes to just 2 minutes. Agents now use interactive decision trees to answer patient questions quickly and accurately. ...Complaints about support have disappeared. The team can update information instantly, keeping everyone on the same page. CARTI’s support staff feel more confident and deliver better service.
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