Zingtree: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Zingtree
Brand: Zingtree
Rating: 4.37 (846 reviews)

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(846)

Create Interactive Decision Trees with Zingtree

Zingtree Overview

Zingtree simplifies the creation and sharing of interactive decision trees. Users can start for free.

Use Cases

Customers recommend Helpdesk Management, Sending & Publishing Communications, Knowledge Management, as the business use cases that they have been most satisfied with while using Zingtree.

Other use cases:

Engagement Management
Social Media Analytics
Workflow Management
Contact List Management
Objection Handling
Training & Onboarding
Measuring Customer Satisfaction

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Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using Zingtree.

Other priorities:

Acquire Customers
Improve Efficiency
Launch New Products
Improve Brand Engagement
Scale Best Practices
Grow Market Share

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Zingtree Use-Cases and Business Priorities: Customer Satisfaction Data

Zingtree works with different mediums / channels such as Phone Calls. and E-Mail.

Zingtree's features include Ticketing, Recording, Personalization, etc. and Zingtree support capabilities include Chat Support, Phone Support, Email Support, etc. also Zingtree analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Usability and great knowledge base if we needed anything small-scale...." Peer review by Nate Sudney

Zingtree, Helpcrunch, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zingtree

Top Industries

Retail
Internet
Insurance

Popular in

Mid Market
Small Business
Enterprise

Zingtree is popular in Retail, Internet, and Insurance and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Zingtree Use Cases

What Are the key features of Zingtree for Helpdesk Management?

How efficiently Does Zingtree manage your Sending & Publishing Communications?

How can Zingtree optimize your Knowledge Management Workflow?

What solutions does Zingtree provide for Engagement Management?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Zingtree solved their Help Desk needs. Cuspera uses 846 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Health, Wellness and Fitness

CASE STUDY CIC Health

Zingtree helped CIC Health set up a triage tool for mass COVID-19 vaccination sites at Fenway Park and Gillette Stadium. CIC Health needed a fast, scalable solution to handle large crowds during the ...pandemic. They built and launched the Zingtree decision tree in just 20 minutes. Thousands of patients used the tool within days. By summer, 3 million people were expected to use the triage tree. CIC Health reported smooth transitions and positive feedback from staff and patients.

CASE STUDY CARTI

Zingtree helped CARTI, a cancer treatment center, cut call wait times from 20 minutes to just 2 minutes. Agents now use interactive decision trees to answer patient questions quickly and accurately. ...Complaints about support have disappeared. The team can update information instantly, keeping everyone on the same page. CARTI’s support staff feel more confident and deliver better service.

CASE STUDY BPO American

Zingtree helps BPO American reduce agent error and speed up client onboarding. The cloud-based software makes it easy for agents to follow scripts and for staff to build and update them. BPO American... increased the number of people working on scripts from two to five. Script build time dropped from one week to one or two days. Onboarding new clients is now much faster, and clients can review scripts online. Zingtree also supports security needs with single sign-on and compliance features.

Design

CASE STUDY Getty Images

Zingtree helped Getty Images cut support tickets by 60%. Getty Images used Zingtree’s no-code Customer Self-Help solution to let photographers and videographers answer their own questions. This reduc...ed tickets from 50,000 to 20,000 a year. The support team size dropped from ten to four, saving hundreds of thousands of dollars. Getty Images now uses Zingtree for internal processes in finance and sales, automating manual work and boosting efficiency.

CASE STUDY Department of Human & Health Services (DHHS) of Victoria, Australia

Zingtree helped the Department of Human & Health Services of Victoria, Australia launch a COVID-19 self-assessment tool in just 2 days. The team replaced a wordy, static document with an interactive ...tool using Zingtree’s Visual Editor. In the first week, 100,000 citizens used the tool, with up to 3,000 people per minute at peak. The tool was easy to update and handled high traffic during emergency broadcasts. The DHHS team praised Zingtree for its speed, flexibility, and ability to match their website design.

Health, Wellness and Fitness

CASE STUDY Antidote

Zingtree helped Antidote, a digital health company, improve patient data collection and client experience. Antidote replaced complex Excel call scripts with Zingtree's no-code decision trees. This ma...de it easier for patient care advocates to follow scripts and onboard quickly. New hires now reach competency faster and can work independently. The quality of patient interactions improved, and Antidote became more competitive by offering better data to clinical trial sites.

Frequently Asked Questions(FAQ)

for Zingtree

What is Zingtree used for?

Zingtree is a Help Desk Software mainly used by its customers to Increase Sales & Revenue and Improve ROI by Helpdesk Management, Sending & Publishing Communications and Knowledge Management .