Real-World Case Studies and Customer Success Stories with Zingtree

CIC Health used Zingtree to manage vaccination triage at Fenway Park and Gillette Stadium. The solution helped CIC Health deploy... mass vaccination sites in just days. Zingtree streamlined the process for handling large numbers of people. This improved efficiency and speed for COVID-19 vaccinations. CIC Health was able to quickly respond to urgent public health needs.
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Antidote used Zingtree to improve how they collect patient data. The company wanted to be more competitive in digital patient... engagement. Zingtree helped them gather information from patients more easily. This made Antidote stand out in the market. The solution focused on better patient data collection.
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doTERRA used Zingtree to guide agents through complex, compliance-heavy workflows. The company eliminated escalations and cut return times by 90%.... Zingtree helped doTERRA turn compliance risks into a customer experience win. Agents now resolve returns faster and with fewer issues. This improved both compliance and customer satisfaction.
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Fleetcor used Zingtree to boost agent productivity and cut ramp time. The global business payments company needed a way to... help agents work faster. Zingtree made it easier for agents to find answers and solve problems. This led to quicker training and better results for the team.
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Corpay used Zingtree to improve their financial service operations. They embedded Zingtree’s guided workflows into Salesforce. This cut hold times... by 50%. Case documentation became 60% faster. The workflows helped Corpay ensure compliance at scale. Zingtree made their processes more accurate and efficient.
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CARTI, a leading cancer treatment center, used zingtree to improve patient service. They reduced call wait times by 18 minutes.... This helped patients get answers faster. The center already had strong service, but zingtree made it better. The solution focused on patient support and call handling.
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Shields Health used Zingtree to centralize complex workflows for their PET/CT team. The company cut training time and reduced reschedules.... Zingtree replaced paper binders with interactive workflows. Staff now access information faster and make fewer mistakes. Shields Health improved efficiency in MRI and surgical services.
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Zingtree helped August Home cut agent call handle times by 2. 5 minutes, reducing average calls to about 10 minutes....The team handles 25,000 tickets a month, saving 375,000 minutes per year. Zingtree made it easier for agents to follow scripts and update workflows. New agent onboarding sped up by a full week. August Home improved customer experience and agent satisfaction with Zingtree.
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Getty Images used zingtree to cut support tickets by 60%. The company saved money while keeping quality high. zingtree helped... Getty Images manage customer support more efficiently. The solution improved the bottom line. Getty Images did not sacrifice service quality for savings.
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Zingtree helped Pearson improve agent performance and customer experience. Pearson used Zingtree to build decision trees for complex processes. Agents... ramped up 33% faster and made fewer costly errors. Net promoter score increased by 60%. Customer satisfaction improved by 47%. Pearson also saw a 24% drop in case age and a 12% rise in resolution rate.
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1st Central Insurance used Zingtree to guide agents with AI-powered workflows. In just 3 months, they boosted first contact resolution... by 10%. The solution helped agents follow compliance rules. Zingtree made it easier for agents to help customers quickly. The company improved customer service with this workflow tool.
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Zingtree agent workflow software helped Snow Joe improve direct response phone conversions by over 15% in just one week. Snow Joe used... Zingtree to automate and simplify agent scripts for high-volume campaigns. Agents found it easy to use, with no need for extra training or implementation. The solution delivered immediate value within 24 hours. Snow Joe saw more efficient agents and increased revenue from their marketing efforts.
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Groupon used Zingtree to make agent training faster. The company improved the quality of service for its customers. First call... resolution rates went up. Zingtree helped Groupon deliver better support. The marketplace saw benefits in both speed and service quality.
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Zingtree helps BPO American reduce agent error and speed up client onboarding. The cloud-based software makes it easy for agents... to follow scripts and for staff to build and update them. BPO American increased the number of people working on scripts from two to five. Script build time dropped from one week to one or two days. Onboarding new clients is now much faster, and clients can review scripts online. Zingtree also supports security needs with single sign-on and compliance features.
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Zingtree helped the Department of Human & Health Services of Victoria, Australia launch a COVID-19 self-assessment tool in just 2 days. The team replaced... a wordy, static document with an interactive tool using Zingtree’s Visual Editor. In the first week, 100,000 citizens used the tool, with up to 3,000 people per minute at peak. The tool was easy to update and handled high traffic during emergency broadcasts. The DHHS team praised Zingtree for its speed, flexibility, and ability to match their website design.
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