Real-World Case Studies and Customer Success Stories with Zingtree

Zingtree helped Antidote, a digital health company, improve patient data collection and client experience. Antidote replaced complex Excel call scripts... with Zingtree's no-code decision trees. This made it easier for patient care advocates to follow scripts and onboard quickly. New hires now reach competency faster and can work independently. The quality of patient interactions improved, and Antidote became more competitive by offering better data to clinical trial sites.
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Zingtree helped CIC Health set up a triage tool for mass COVID-19 vaccination sites at Fenway Park and Gillette Stadium. CIC Health needed... a fast, scalable solution to handle large crowds during the pandemic. They built and launched the Zingtree decision tree in just 20 minutes. Thousands of patients used the tool within days. By summer, 3 million people were expected to use the triage tree. CIC Health reported smooth transitions and positive feedback from staff and patients.
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Zingtree helped August Home cut agent call handle times by 2. 5 minutes, reducing average calls to about 10 minutes....The team handles 25,000 tickets a month, saving 375,000 minutes per year. Zingtree made it easier for agents to follow scripts and update workflows. New agent onboarding sped up by a full week. August Home improved customer experience and agent satisfaction with Zingtree.
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Zingtree helped Getty Images cut support tickets by 60%. Getty Images used Zingtree’s no-code Customer Self-Help solution to let photographers... and videographers answer their own questions. This reduced tickets from 50,000 to 20,000 a year. The support team size dropped from ten to four, saving hundreds of thousands of dollars. Getty Images now uses Zingtree for internal processes in finance and sales, automating manual work and boosting efficiency.
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Zingtree helped Corpay cut agent ramp time from 12 weeks to 3 days. Corpay used Zingtree to unify scattered knowledge... and streamline agent training. The platform reduced agent errors by 92% and allowed a 30% reduction in headcount. NPS rose from +40 to +78. Operations revenue increased by $1.5 million. Corpay saw ROI within six months and expanded Zingtree use globally.
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Zingtree helped Pearson improve agent performance and customer experience. Pearson used Zingtree to build decision trees for complex processes. Agents... ramped up 33% faster and made fewer costly errors. Net promoter score increased by 60%. Customer satisfaction improved by 47%. Pearson also saw a 24% drop in case age and a 12% rise in resolution rate.
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Zingtree agent workflow software helped Snow Joe improve direct response phone conversions by over 15% in just one week. Snow Joe used... Zingtree to automate and simplify agent scripts for high-volume campaigns. Agents found it easy to use, with no need for extra training or implementation. The solution delivered immediate value within 24 hours. Snow Joe saw more efficient agents and increased revenue from their marketing efforts.
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Zingtree helped doTERRA cut product return times by 90%. Agents used guided workflows to follow complex compliance rules in Brazil.... The solution reduced average handle time by 20% and eliminated escalations. Agents now work in one interface, not ten. Training time dropped and agent satisfaction increased. Customers get faster, more accurate service.
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Zingtree helped Corpay cut customer hold times by 50% and speed up case documentation by 60%. Corpay embedded Zingtree’s guided... workflows in Salesforce, making compliance steps easy and fast. Training time dropped from 6 weeks to 3. Agent workflow adoption tripled. All compliance logic is now managed by operations, not IT. Corpay now delivers faster, more accurate financial services with audit-ready confidence.
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Zingtree helped 1st Central, a UK motor and home insurer, boost first contact resolution by 10% in just 3 months. The company used... Zingtree’s AI automation platform to guide agents with compliance-ready workflows. This led to a 30% increase in QA scores and a 3X reduction in agent errors. Faster agent onboarding and improved script adherence followed. 1st Central now outperforms other UK insurance firms in FCR.
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Zingtree helped the Department of Human & Health Services of Victoria, Australia launch a COVID-19 self-assessment tool in just 2 days. The team replaced... a wordy, static document with an interactive tool using Zingtree’s Visual Editor. In the first week, 100,000 citizens used the tool, with up to 3,000 people per minute at peak. The tool was easy to update and handled high traffic during emergency broadcasts. The DHHS team praised Zingtree for its speed, flexibility, and ability to match their website design.
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Zingtree helps BPO American reduce agent error and speed up client onboarding. The cloud-based software makes it easy for agents... to follow scripts and for staff to build and update them. BPO American increased the number of people working on scripts from two to five. Script build time dropped from one week to one or two days. Onboarding new clients is now much faster, and clients can review scripts online. Zingtree also supports security needs with single sign-on and compliance features.
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Zingtree helped CARTI, a cancer treatment center, cut call wait times from 20 minutes to just 2 minutes. Agents now use... interactive decision trees to answer patient questions quickly and accurately. Complaints about support have disappeared. The team can update information instantly, keeping everyone on the same page. CARTI’s support staff feel more confident and deliver better service.
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Zingtree helped Shields Health centralize and automate PET/CT imaging workflows. The team replaced binders and PDFs with digital decision trees... and real-time orchestration. Insurance onboarding time dropped by 60%, from 5 weeks to 2. Agent onboarding became 50% faster. PET/CT reschedules dropped to zero. Staff now access all workflow tools in one place, improving clarity and reducing errors.
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Zingtree helped Groupon save development time and improve its merchant experience. Groupon replaced its old in-house decision tree tool with... Zingtree, freeing up engineering resources and making updates much faster. Agents now use Zingtree for better service, faster resolutions, and improved first call resolution rates. The tool also enabled process standardization and easier agent training. Groupon plans to expand Zingtree use to more teams and customer self-help.
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