Alloy Software Overview
This is a summary of the comprehensive capabilities and benefits of Alloy Software based on over 789 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Alloy Software, HaloITSM, DeskXpand, Jitbit Helpdesk, SysAid, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Alloy Software is right for your needs? Our Cuspera AI engine can evaluate how Alloy Software fits your specific business needs, industry, and context. Get your personalized assessment report today.
Alloy Software supports business activities such as:
- Helpdesk Management
- Workflow Management
- Knowledge Management
- Contract Management
- Social Media Analytics
Alloy Software can help you with many business goals, such as Scale Best Practices, Enhance Customer Relationships, Improve Efficiency, Acquire Customers, Improve ROI, etc. It can help manage these activities if you use Mobile User Generated Content and Blogs for these needs. As a solution, Alloy Software's capabilities include Ticketing, Personalization, Alerts: Popups & Notifications, etc.
Alloy Software Construction Vertical is its biggest customer base.
Reviews
"...This is key when working a helpdesk where volume counts...." Peer review by Kevin S, IT Specialist
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Alloy Software solved their Help Desk needs. Cuspera uses 789 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using Alloy Software.
Use Cases
Peers recommend Helpdesk Management , Workflow Management , Knowledge Management , as the business use cases that they have been most satisfied while using Alloy Software.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.38/5 ★ |
"...This is key when working a helpdesk where volume counts...." Peer review by Kevin S, IT Specialist |
| Workflow Management with Mobile |
4.91/5 ★ |
"...Other products make you use their preconfigured categories and workflows, etc...." Peer review by Jeff W., IT Director |
| Knowledge Management with User Generated Content and Blogs |
4.92/5 ★ |
"...It is wildly comprehensive and has a huge knowledge base...." Peer review by Kevin S, IT Specialist |
| sharing knowledge |
3.40/5 ★ |
"...(Read more about self-service software ) Share the knowledge anywhere...." Remote working with Alloy from home or from anywhere |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.38/5 ★ |
"...This is key when working a helpdesk where volume counts...." Peer review by Kevin S, IT Specialist |
|
| Workflow Management with Mobile |
4.91/5 ★ |
"...Other products make you use their preconfigured categories and workflows, etc...." Peer review by Jeff W., IT Director |
|
| Knowledge Management with User Generated Content and Blogs |
4.92/5 ★ |
"...It is wildly comprehensive and has a huge knowledge base...." Peer review by Kevin S, IT Specialist |
|
| sharing knowledge |
4.92/5 ★ |
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 789 insights from peers and experts to help you assess how these Alloy Software use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Alloy Software
What is Alloy Software?
What is Alloy Software used for?
What are the top features of Alloy Software?
Who uses Alloy Software?
What are Alloy Software alternatives?
Where is Alloy Software located?
Popular Business Setting
for Alloy Software
Top Industries
- Construction
- Education
- Legal Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Alloy Software to Scale best practices and Enhance customer relationships
Alloy Software Alternatives
Peer and Expert Opinion on Features
for Alloy Software
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (63) |
| Personalization | Read Reviews (26) |
| Alerts: popups & Notifications | Read Reviews (14) |
| Recording | Read Reviews (9) |
| Dashboard | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (63) |
| Personalization | Read Reviews (26) |
| Alerts: popups & Notifications | Read Reviews (14) |
| Recording | Read Reviews (9) |
| Dashboard | Read Reviews (6) |
IT and Other Capabilities
for Alloy Software
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (30) |
| Data Import | Read Reviews (62) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (30) |
| Data Import | Read Reviews (62) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (153) |
| Phone Support | Read Reviews (11) |
| Email Support | Read Reviews (13) |
| Chat Support | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (153) |
| Phone Support | Read Reviews (11) |
| Email Support | Read Reviews (13) |
| Chat Support | Read Reviews (11) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (61) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (61) |
Software Failure Risk Guidance
?for Alloy Software
Overall Risk Meter
Top Failure Risks for Alloy Software
Vendor Profile Details
Company Name
Alloy Software
Company Website
https://www.alloysoftware.com/HQ Location
400 Broadacres Dr., Suite 100, Bloomfield, New Jersey 07003, US
Employees
51-100
Social
Financials
IPO
Get a personalised risk report for Alloy Software
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Alloy Software may get in touch with you regarding your request.
Request Custom Quote
Alloy Software will get in touch with you regarding your request.