SysAid Overview

SysAid's ITSM platform leverages AI to transform IT service management through automation. It stands out with AI-powered workflow automation, streamlining service delivery and enhancing efficiency. SysAid's platform supports over 10 million users worldwide, indicative of its reliability and scalability. It equips businesses with AI agents that handle routine tasks, allowing IT teams to focus on strategic initiatives. This feature not only optimizes resource allocation but also improves response times and service quality. SysAid's platform is designed for organizations seeking to elevate their IT help desk operations with a focus on maximizing productivity and ensuring high ROI.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SysAid.

Other use cases:

  • Communication Management
  • Engagement Management
  • Proposal & Quote Management
  • Customer Feedback Management
  • Advertisement
  • Collaboration
  • Competitive Intelligence
See all use cases See less use cases

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SysAid.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Improve Internal Communications
  • Improve ROI
  • Improve Consistency
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

SysAid Use-Cases and Business Priorities: Customer Satisfaction Data

SysAid works with different mediums / channels such as E-Mail. and Phone Calls.

SysAid's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and SysAid support capabilities include Email Support, Phone Support, Chat Support, etc. also SysAid analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We where finding our end users where not engaged in our old system and therefore they often failed to use it to submit requests for help and assistance from us...." Peer review by Derek B, IT Systems Manager, Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...Waimea College has been using SysAid on premise for many years over many versions as our Helpdesk Ticketing service...." Peer review by Chaz P
"...Templates and workflow helping to take work off of Admins...." Peer review by Peggy R., Help Desk Supervisor, Government Administration
"...We finally are catching the sense of what is going on in our department (tickets, requests, problems), manage our knowledge base, and have some automatic rules to reply and close unanswered tickets...." Peer review by Matteo T., CIO, Legal Services

SysAid, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.

Popular Business Setting

for SysAid

Top Industries

  • Information Technology and Services
  • Hospital & Health Care
  • Education

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SysAid is popular in Information Technology And Services, Hospital & Health Care, and Education and is widely used by Mid Market, Enterprise, and Small Business.

SysAid Customer wins, Customer success stories, Case studies

How does SysAid facilitate Helpdesk Management?

Why is SysAid the best choice for Workflow Management?

How efficiently Does SysAid manage your Knowledge Management?

How does SysAid facilitate Communication Management?

How does SysAid address your Engagement Management Challenges?

13 buyers and buying teams have used Cuspera to assess how well SysAid solved their Help Desk needs. Cuspera uses 3858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Mission Health Services - Hospital & Health Care - Medium

Utah, USA

SysAid transformed Mission Health Services’ IT from a bottleneck to a business enabler. Automated workflows cut ticket resolution times by 90%, dropping mean time to resolution from 3-5 days to just ...2-4 hours. Open tickets fell from 60-90 to only 20, and over 20,000 tickets have been handled with higher employee satisfaction. SysAid’s dashboards and reporting gave leadership real-time visibility, while built-in compliance features made HIPAA and security management easy. The IT team now supports over 625 employees across multiple locations with faster, more reliable service.

Read more →
 

General Cable - Manufacturing - Large

Highland Heights, USA

SysAid helped General Cable manage service requests across 10 Latin American countries. Before SysAid, each site used its own system, making it hard to track activities. SysAid gave them one platform... for all requests, with approval processes and workflows in three languages. Now, they can see ticket status, route incidents, and track issues for ERP and manufacturing apps. Cloud setup was fast, and LDAP integration brought thousands of users into a self-service portal.

Read more →
 

EMA - Information Technology And Services - Medium

Boulder, USA

SysAid helped EMA improve end-user responsiveness. The solution made asset and change management better. EMA saw enhanced operational efficiencies. SysAid enabled faster IT service management for EMA.... The case highlights benefits for ITSM teams.

Read more →
 

ActiGraph - Health, Wellness And Fitness - Medium

Pensacola, USA

SysAid for Teams helped ActiGraph streamline IT ticket handling. 80% of tickets are now created through Microsoft Teams. Employees can submit, track, and update tickets easily. This led to higher use...r adoption and improved productivity. SysAid ensured data security and compliance for ActiGraph's health-tech needs. The solution reduced email reliance and made IT support more accessible.

Read more →
 

University at Albany - Education - Large

New York, USA

SysAid helped the University at Albany's Financial Aid Office replace chaotic email support with a self-service portal. All student requests now go through the portal, eliminating email and improving... tracking. Internal satisfaction scores jumped from 3–4 to 8.5–9 out of 10, and student satisfaction rose from 3–5 to 7–8. Response times dropped from weeks to days. The team uses SysAid’s knowledge base for faster answers and consistent communication.

Read more →
 

The Stevens Company Limited - Hospital & Health Care - Medium

Brampton, Canada

SysAid helped The Stevens Company Limited, a Canadian healthcare distributor, modernize its IT service management. The company replaced an outdated ticketing system, improving support for 500 employe...es across 6-7 locations. SysAid’s AI-powered automation and user-friendly portal cut routine ticket handling by 1 hour daily per technician. User satisfaction rose from 5/10 to 8/10. AI-driven ticket categorization reduced manual work and errors, letting the IT team focus on strategic projects.

Read more →

Deliver Exceptional Service. Automagically.

Video Thumbnail

Frequently Asked Questions(FAQ)

for SysAid

What is SysAid used for?

SysAid is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of SysAid?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of SysAid.

Who uses SysAid?

SysAid is used by Information Technology And Services, Hospital & Health Care and Education among other industries.

What are SysAid alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for SysAid.

Where is SysAid located?

SysAid is headquartered at Airport City, Israel.
lightning

Peers used SysAid for helpdesk management and workflow management

SysAid Competitors

SysAid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)

SysAid Integrations

SysAid integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.25/5 ★

Read Reviews (120)
Data Import

3.78/5 ★

Read Reviews (385)

ActiveTrail

4.28 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

HelpdeskAdvanced

4.18 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Jotform

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Rocketlane

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for SysAid

Overall Risk Meter

Low Medium High

Top Failure Risks for SysAid

SysAid Technologies Ltd. News

Product

SysAids AI Agent Center: Command and control for your AI Agents

SysAid introduces the AI Agent Center, a centralized platform for managing AI agents, enhancing operational efficiency and control for businesses.

Read more →
Partnership

Splashtop Partners with SysAid

Splashtop and SysAid have partnered to integrate Splashtop's remote support technology into the SysAid platform. This integration enhances SysAid's IT service management by enabling seamless, secure remote support sessions directly from service desk tickets. The collaboration aims to improve IT teams' efficiency and customer satisfaction by reducing mean time to resolution through AI-driven workflows.

Read more →
Partnership

Tech deals: SysAid, Inmar Intelligence, Bluprynt

SysAid has partnered with Splashtop to integrate secure remote access into its AI-native IT Service Management platform. This collaboration allows IT teams to initiate remote support directly from service desk tickets, enhancing operational efficiency and security. The integration leverages AI-driven workflows and Splashtops connectivity to improve service delivery and reduce resolution times.

Read more →
Partnership

Splashtop and SysAid AI: Premium remote support, simplified

SysAid and Splashtop have partnered to integrate Splashtop's remote support solution into SysAid's ITSM platform, enhanced by AI. This collaboration offers seamless remote support with features like one-click connections, automated documentation, and detailed analytics. The integration aims to improve efficiency and user satisfaction by reducing mean time to resolution (MTTR) and enhancing customer satisfaction (CSAT).

Read more →

SysAid Technologies Ltd. Profile

Company Name

SysAid Technologies Ltd.

Company Website

https://www.sysaid.com/

HQ Location

Airport City, Israel

Social

Facebook Linkedin Twitter