SysAid Overview

SysAid's ITSM platform leverages AI to transform IT service management through automation. It stands out with AI-powered workflow automation, streamlining service delivery and enhancing efficiency. SysAid's platform supports over 10 million users worldwide, indicative of its reliability and scalability. It equips businesses with AI agents that handle routine tasks, allowing IT teams to focus on strategic initiatives. This feature not only optimizes resource allocation but also improves response times and service quality. SysAid's platform is designed for organizations seeking to elevate their IT help desk operations with a focus on maximizing productivity and ensuring high ROI.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SysAid.

Other use cases:

  • Communication Management
  • Engagement Management
  • Proposal & Quote Management
  • Customer Feedback Management
  • Advertisement
  • Collaboration
  • Competitive Intelligence
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SysAid.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Improve Internal Communications
  • Improve ROI
  • Improve Consistency
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

SysAid Use-Cases and Business Priorities: Customer Satisfaction Data

SysAid works with different mediums / channels such as E-Mail. and Phone Calls.

SysAid's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and SysAid support capabilities include Email Support, Phone Support, Chat Support, etc. also SysAid analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Work with your trainer on getting Inventory launched and get templates and workflow going quickly...." Peer review by Peggy R, Help Desk Supervisor

SysAid, Vision Helpdesk, LiveAgent, Remote Support Desktop, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.

Popular Business Setting

for SysAid

Top Industries

  • Information Technology and Services
  • Hospital & Health Care
  • Education

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SysAid is popular in Information Technology And Services, Hospital & Health Care, and Education and is widely used by Mid Market, Enterprise, and Small Business.

SysAid Customer wins, Customer success stories, Case studies

What Are the key features of SysAid for Helpdesk Management?

How efficiently Does SysAid manage your Workflow Management?

How can SysAid optimize your Knowledge Management Workflow?

How can SysAid optimize your Communication Management Workflow?

What makes SysAid ideal for Engagement Management?

13 buyers and buying teams have used Cuspera to assess how well SysAid solved their Help Desk needs. Cuspera uses 3858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

The Stevens Company Limited - Hospital & Health Care

SysAid helped The Stevens Company Limited, a Canadian healthcare distributor, modernize IT service management. The company replaced an outdated ticketing system after 20+ vendor meetings. SysAid's AI...-powered automation and simple interface improved support for 500 employees. User satisfaction rose from 5/10 to 8/10. Technicians gained an extra hour daily for project work. AI auto-categorization reduced manual errors and streamlined workflows.

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Temco Logistics - Transportation/Trucking/Railroad

SysAid AI Agents helped Temco Logistics cut IT ticket volume by 40%. The company used AI Agent Builder and Copilot to automate password resets and profile updates for frontline drivers and managers. ...Staff now get instant support through Teams chat, reducing wait times and boosting efficiency. Non-technical admins deploy secure AI agents in minutes. SysAid enabled scalable, compliant IT support for Temco’s fast-growing logistics operations.

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Grand Traverse County - Government Administration

SysAid ITSM helped Grand Traverse County modernize IT service for 95,000 residents. The county replaced manual asset tracking and inconsistent ticketing with AI-powered workflows and ITIL-compliant p...rocesses. Automated asset management saved weeks of labor and improved billing accuracy. First call resolution is expected to rise from 60% to the high 90s. SysAid's reporting tools and responsive support increased trust and user adoption.

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Volksbank Triberg eG - Banking

SysAid helped Volksbank Triberg eG manage IT and business processes in a clean and organized way. The bank switched from GMS Geräte-Management-System to SysAid for its ITIL-aligned workflows, SaaS op...tion, and lower cost. SysAid's incident management, asset management, and reporting features improved efficiency and reduced administration. Email integration and automation made incident resolution faster. The CMDB module lets the bank predict network impacts from changes. Management values the clear monthly reporting and ease of use.

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University of Michigan - Education

SysAid helped the University of Michigan improve IT management. The university faced complex needs and slow workflows with an outdated asset tracking system. SysAid provided a one-stop shop for IT se...rvice, integrating ticketing, asset management, and reporting. Automated ticket creation cut time spent on requests by 54%. Centralized tools and a strong knowledge base made support faster and more effective.

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Titan Lenders - Financial Services

SysAid helped Titan Lenders make IT service management easier. The platform was simple to set up and use. Titan Lenders used the Incident and Request modules and workflow to speed up new employee onb...oarding. This created a standard process and saved time. The company plans to use more SysAid modules for a full ITIL-based solution. Titan Lenders praised SysAid’s support and partnership approach.

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Deliver Exceptional Service. Automagically.

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Frequently Asked Questions(FAQ)

for SysAid

What is SysAid used for?

SysAid is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of SysAid?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of SysAid.

Who uses SysAid?

SysAid is used by Information Technology And Services, Hospital & Health Care and Education among other industries.

What are SysAid alternatives?

Vision Helpdesk, LiveAgent, Remote Support Desktop and Smith.Ai are popular alternatives for SysAid.

Where is SysAid located?

SysAid is headquartered at Airport City, Israel.
lightning

Peers used SysAid for helpdesk management and workflow management

SysAid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)

Software Failure Risk Guidance

?

for SysAid

Overall Risk Meter

Low Medium High

Top Failure Risks for SysAid

SysAid Technologies Ltd. News

Product

SysAid Announces Major Enhancements to Its AI Agent Builder, Introducing Fully Agentic Coding - Lelezard

SysAid has announced significant enhancements to its AI Agent Builder, introducing a fully agentic coding experience. This update allows AI to autonomously interpret requirements, generate production-ready code, and validate outputs, accelerating AI agent creation. The release also includes conversational scheduling and expands SysAid's library with over 100 prebuilt AI agents for platforms like Microsoft Teams and Jira.

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Product

SysAid Announces General Availability of License Manager, Empowering IT Teams with Complete Control and Visibility Over Software Usage - PR Newswire

SysAid has launched License Manager, a new feature within its ITSM platform, offering IT teams centralized control over software usage. This tool automates license tracking, providing visibility into SaaS and software licenses, and identifies cost-saving opportunities. It aims to improve compliance and governance while enhancing workflow efficiency and budget control. License Manager is now available to all SysAid customers.

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Awards

SysAid Recognized in the 2025 Gartner® Magic Quadrant for AI Applications in IT Service Management

SysAid has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, highlighting its role in AI-driven innovation and customer satisfaction. The company was noted for its AI for End-User Self-Service Use Case and received the highest score in the Gartner Peer Insights 'Voice of the Customer' report for AI in ITSM.

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Awards

SysAid Recognized in the 2025 Gartner Magic Quadrant for AI ...

SysAid has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, highlighting its AI-driven innovation and customer satisfaction. The company achieved the highest score in the Gartner Peer Insights 'Voice of the Customer' report, reflecting its commitment to delivering impactful AI solutions in ITSM.

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SysAid Technologies Ltd. Profile

Company Name

SysAid Technologies Ltd.

Company Website

https://www.sysaid.com/

HQ Location

Airport City, Israel

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