SysAid Overview

SysAid's ITSM platform leverages AI to transform IT service management through automation. It stands out with AI-powered workflow automation, streamlining service delivery and enhancing efficiency. SysAid's platform supports over 10 million users worldwide, indicative of its reliability and scalability. It equips businesses with AI agents that handle routine tasks, allowing IT teams to focus on strategic initiatives. This feature not only optimizes resource allocation but also improves response times and service quality. SysAid's platform is designed for organizations seeking to elevate their IT help desk operations with a focus on maximizing productivity and ensuring high ROI.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SysAid.

Other use cases:

  • Communication Management
  • Engagement Management
  • Proposal & Quote Management
  • Customer Feedback Management
  • Advertisement
  • Collaboration
  • Competitive Intelligence
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SysAid.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Improve Internal Communications
  • Improve ROI
  • Improve Consistency
  • Launch New Products
  • Establish Thought Leadership
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SysAid Use-Cases and Business Priorities: Customer Satisfaction Data

SysAid works with different mediums / channels such as E-Mail. and Phone Calls.

SysAid's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and SysAid support capabilities include Email Support, Phone Support, Chat Support, etc. also SysAid analytics capabilities include Analytics, and Custom Reports.

Reviews

"...SysAid provides network discovery, patch management, asset tracking, ticket tracking, knowledge-base, and everything else we need to handle our IT infrastructure and personnel...." Peer review by Michael C, Implementation/ Systems Engineer, Computer & Network Security

SysAid, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.

Popular Business Setting

for SysAid

Top Industries

  • Information Technology and Services
  • Hospital & Health Care
  • Education

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SysAid is popular in Information Technology And Services, Hospital & Health Care, and Education and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on SysAid Use Cases

How does SysAid address your Helpdesk Management Challenges?

How does SysAid address your Workflow Management Challenges?

How efficiently Does SysAid manage your Knowledge Management?

How does SysAid address your Communication Management Challenges?

How does SysAid address your Engagement Management Challenges?

13 buyers and buying teams have used Cuspera to assess how well SysAid solved their Help Desk needs. Cuspera uses 3858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Banking

CASE STUDY Volksbank Triberg eG

SysAid helped Volksbank Triberg eG manage IT and business processes in a clean and organized way. The bank switched from GMS Geräte-Management-System to SysAid for its ITIL-aligned workflows, SaaS op...tion, and lower cost. SysAid's incident management, asset management, and reporting features improved efficiency and reduced administration. Email integration and automation made incident resolution faster. The CMDB module lets the bank predict network impacts from changes. Management values the clear monthly reporting and ease of use.

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Hospital & Health Care

CASE STUDY The Jewish Board of Family and Children’s Services (JBFCS)

SysAid Copilot helped The Jewish Board of Family and Children’s Services move to cloud-based IT support. The small IT team used AI automation to handle 30% of service desk requests. Staff now get ins...tant help through Microsoft Teams on mobile devices. AI-driven ticket routing replaced manual processes, speeding up resolutions. The team reduced call volume and improved support for 3,000 employees.

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Education

CASE STUDY University of Michigan

SysAid helped the University of Michigan improve IT management. The university faced complex needs and slow workflows with an outdated asset tracking system. SysAid provided a one-stop shop for IT se...rvice, integrating ticketing, asset management, and reporting. Automated ticket creation cut time spent on requests by 54%. Centralized tools and a strong knowledge base made support faster and more effective.

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Financial Services

CASE STUDY Titan Lenders

SysAid helped Titan Lenders make IT service management easier. The platform was simple to set up and use. Titan Lenders used the Incident and Request modules and workflow to speed up new employee onb...oarding. This created a standard process and saved time. The company plans to use more SysAid modules for a full ITIL-based solution. Titan Lenders praised SysAid’s support and partnership approach.

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Transportation/Trucking/Railroad

CASE STUDY Tel-O-Fun

SysAid helped Tel-O-Fun, a bicycle sharing service in Tel-Aviv, manage and monitor their bikes and stations. Tel-O-Fun needed a flexible, budget-friendly ITSM solution for asset management and self-s...ervice. SysAid was chosen for its capability, cost-efficiency, and cooperation. The platform allowed Tel-O-Fun to coordinate bike rentals and service locations. Decision makers, IT users, and end users all supported the choice of SysAid.

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Media Production

CASE STUDY The Guardian (Guardian News & Media)

SysAid helped The Guardian manage IT services after they insourced their IT support. The Guardian needed a flexible ITSM solution to keep up with constant change and daily deadlines. SysAid allowed t...he IT team to customize workflows and labels, making it easier for everyone to understand and use. The IT team supports 1700 employees, 1200 Macs, and 800 PCs with SysAid. The Guardian found SysAid more flexible than other systems they tried.

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Video

Deliver Exceptional Service. Automagically.

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Frequently Asked Questions(FAQ)

for SysAid

What is SysAid used for?

SysAid is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of SysAid?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of SysAid.

Who uses SysAid?

SysAid is used by Information Technology And Services, Hospital & Health Care and Education among other industries.

What are SysAid alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for SysAid.

Where is SysAid located?

SysAid is headquartered at Airport City, Israel.
lightning

Peers used SysAid for helpdesk management and workflow management

SysAid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)

Software Failure Risk Guidance

?

for SysAid

Overall Risk Meter

Low Medium High

Top Failure Risks for SysAid

SysAid Technologies Ltd. News

Awards

SysAid recognized as one of the top-rated help desk software in 2025

SysAid has been recognized as a top-rated help desk and ITSM software in 2025 by Gartner Digital Markets, receiving accolades from Capterra, GetApp, and Software Advice. These awards highlight SysAid's commitment to providing innovative IT solutions, including its Agentic AI capabilities that automate routine tasks, allowing IT teams to focus on strategic priorities.

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Product

U.S. CISA adds CrushFTP, Google Chromium, and SysAid flaws to its Known Exploited Vulnerabilities catalog - Security Affairs

The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has added vulnerabilities in SysAid's on-prem software to its Known Exploited Vulnerabilities catalog. These flaws, identified as CVE-2025-2775 and CVE-2025-2776, allow attackers to take over admin accounts or read server files. SysAid addressed these issues in version 24.4.60 build 16 released in March 2025.

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Awards

SysAid Named a Strong Performer in 2025 Gartner Peer Insights Voice of the Customer for Artificial Intelligence Applications in IT Service Management - PR Newswire

SysAid has been recognized as a Strong Performer in the 2025 Gartner Peer Insights Voice of the Customer for artificial intelligence applications in IT service management. This recognition highlights SysAids AI-driven ITSM platform and its positive customer feedback in the IT service management software market.

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Awards

SysAid Wins AI Company of the Year at the 2025 Globee® Awards for Artificial Intelligence

SysAid has been named AI Company of the Year at the 2025 Globee Awards for Artificial Intelligence. This recognition highlights SysAids leadership in AI-driven IT service management (ITSM) solutions and its innovation in automating IT help desk and service desk operations.

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SysAid Technologies Ltd. Profile

Company Name

SysAid Technologies Ltd.

Company Website

https://www.sysaid.com/

HQ Location

Airport City, Israel

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