SysAid Overview
This is a summary of the comprehensive capabilities and benefits of SysAid based on over 3858 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SysAid, ManageEngine ServiceDesk Plus, LogMeIn Rescue, GoTo Resolve, Jitbit Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SysAid is right for your needs? Our Cuspera AI engine can evaluate how SysAid fits your specific business needs, industry, and context. Get your personalized assessment report today.
SysAid supports business activities such as:
- Helpdesk Management
- Workflow Management
- Knowledge Management
- Communication Management
- Engagement Management
SysAid can help you with many business goals, such as Scale Best Practices, Enhance Customer Relationships, Improve Efficiency, Acquire Customers, Improve Internal Communications, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, SysAid's capabilities include Ticketing, Personalization, Alerts: Popups & Notifications, etc.
SysAid Information Technology and Services Vertical is its biggest customer base.
Reviews
"...I used SysAid at a previous company for help desk ticketing and remote assistance support...." Peer review by Technician in Information Technology
Cuspera Reviews
13 buyers and buying teams have used Cuspera to assess how well SysAid solved their Help Desk needs. Cuspera uses 3858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using SysAid.
Use Cases
Peers recommend Helpdesk Management , Workflow Management , Knowledge Management , as the business use cases that they have been most satisfied while using SysAid.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.81/5 ★ |
"...I used SysAid at a previous company for help desk ticketing and remote assistance support...." Peer review by Technician in Information Technology |
| Workflow Management |
4.00/5 ★ |
"...Good ticketting system with Incidents, Request, change and problem Classification Workflow templates...." Peer review by Ken Richings |
| Knowledge Management |
4.49/5 ★ |
"...Try out the Helpdesk, we have found once that was implement we could start making use of the knowledge Base by having the resolved Service Requests getting added into the KB...." Peer review by Brad G., IT Manager, Accounting |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.81/5 ★ |
"...I used SysAid at a previous company for help desk ticketing and remote assistance support...." Peer review by Technician in Information Technology |
|
| Workflow Management |
4.00/5 ★ |
"...Good ticketting system with Incidents, Request, change and problem Classification Workflow templates...." Peer review by Ken Richings |
|
| Knowledge Management |
4.49/5 ★ |
"...Try out the Helpdesk, we have found once that was implement we could start making use of the knowledge Base by having the resolved Service Requests getting added into the KB...." Peer review by Brad G., IT Manager, Accounting |
|
31+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3858 insights from peers and experts to help you assess how these SysAid use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for SysAid
What is SysAid used for?
What are the top features of SysAid?
Who uses SysAid?
What are SysAid alternatives?
Where is SysAid located?
Popular Business Setting
for SysAid
Top Industries
- Information Technology and Services
- Hospital & Health Care
- Education
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used SysAid to Scale best practices and Enhance customer relationships
SysAid Alternatives
Peer and Expert Opinion on Features
for SysAid
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (468) |
| Personalization | Read Reviews (66) |
| Alerts: popups & Notifications | Read Reviews (41) |
| Recording | Read Reviews (40) |
| Templates | Read Reviews (36) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (468) |
| Personalization | Read Reviews (66) |
| Alerts: popups & Notifications | Read Reviews (41) |
| Recording | Read Reviews (40) |
| Templates | Read Reviews (36) |
IT and Other Capabilities
for SysAid
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (120) |
| Data Import | Read Reviews (385) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (120) |
| Data Import | Read Reviews (385) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (93) |
| Phone Support | Read Reviews (101) |
| Chat Support | Read Reviews (112) |
| 24/7 Support | Read Reviews (843) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (93) |
| Phone Support | Read Reviews (101) |
| Chat Support | Read Reviews (112) |
| 24/7 Support | Read Reviews (843) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (488) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (488) |
Software Failure Risk Guidance
?for SysAid
Overall Risk Meter
Top Failure Risks for SysAid
Vendor Profile Details
Company Name
SysAid Technologies
Company Website
https://www.sysaid.com/HQ Location
Airport City, Israel
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