SysAid Overview
SysAid's ITSM platform leverages AI to transform IT service management through automation. It stands out with AI-powered workflow automation, streamlining service delivery and enhancing efficiency. SysAid's platform supports over 10 million users worldwide, indicative of its reliability and scalability. It equips businesses with AI agents that handle routine tasks, allowing IT teams to focus on strategic initiatives. This feature not only optimizes resource allocation but also improves response times and service quality. SysAid's platform is designed for organizations seeking to elevate their IT help desk operations with a focus on maximizing productivity and ensuring high ROI.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SysAid.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SysAid.
SysAid Use-Cases and Business Priorities: Customer Satisfaction Data
SysAid works with different mediums / channels such as E-Mail. and Phone Calls.
SysAid's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and SysAid support capabilities include Email Support, Phone Support, Chat Support, etc. also SysAid analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We have several user groups that use the product and the workflows help us organize the tickets...." Peer review by Administrator
SysAid, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.
Popular Business Setting
for SysAid
Top Industries
- Information Technology and Services
- Hospital & Health Care
- Education
Popular in
- Mid Market
- Enterprise
- Small Business
SysAid is popular in Information Technology And Services, Hospital & Health Care, and Education and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on SysAid Use Cases
How does SysAid facilitate Helpdesk Management?
How does SysAid facilitate Workflow Management?
What Are the key features of SysAid for Knowledge Management?
How does SysAid address your Communication Management Challenges?
How does SysAid address your Engagement Management Challenges?
31+ more Business Use Cases
13 buyers and buying teams have used Cuspera to assess how well SysAid solved their Help Desk needs. Cuspera uses 3858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY University of Michigan
CASE STUDY University of Michigan
Video
Deliver Exceptional Service. Automagically.
Frequently Asked Questions(FAQ)
for SysAid
What is SysAid used for?
What are the top features of SysAid?
Who uses SysAid?
What are SysAid alternatives?
Where is SysAid located?
Peers used SysAid for helpdesk management and workflow management
SysAid Competitors
SysAid Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (488) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (488) |
SysAid Integrations
SysAid integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for SysAid
Overall Risk Meter
Top Failure Risks for SysAid
SysAid Technologies Ltd. News
SysAid Wins AI Company of the Year at the 2025 Globee® Awards for Artificial Intelligence
SysAid has been named AI Company of the Year at the 2025 Globee Awards for Artificial Intelligence. This recognition highlights SysAids leadership in AI-driven IT service management (ITSM) solutions and its innovation in automating IT help desk and service desk operations.
SysAid AI-powered ITSM
SysAid has introduced an AI-powered IT service management (ITSM) solution that enables IT teams to delegate tasks to pre-built AI agents. These agents assess issues, make decisions, and automate actions, reducing manual effort and helping organizations scale IT operations efficiently.
Transforming IT Operations with SysAids New UI
SysAid introduces a new user interface aimed at enhancing IT service management by improving incident resolution, service request provisioning, and end-user experiences.
Kicking off 2025: SysAid Wraps Up 2024 With Prestigious Recognitions from Gartner Digital Markets in 2024
SysAid received multiple accolades from Gartner Digital Markets brands, including Capterra, Software Advice, and GetApp, for its consistent value to users in 2024.
SysAid Technologies Ltd. Profile
Company Name
SysAid Technologies Ltd.
Company Website
https://www.sysaid.com/HQ Location
Airport City, Israel
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