Latest Product Updates and Feature Enhancements on SysAid
SysAid Product Update: March 2026 Edition
SysAid's March 2026 product update introduces several enhancements, including a new integration with Splashtop for remote support, user-level visibility in License Manager Advanced, and a public conn...ector in the Workato marketplace. The update also features improved UX for the Service Desk and an early access pilot for a new AI Enterprise Service Management solution.
SysAid Announces Major Enhancements to Its AI Agent Builder, Introducing Fully Agentic Coding - Lelezard
SysAid has announced significant enhancements to its AI Agent Builder, introducing a fully agentic coding experience. This update allows AI to autonomously interpret requirements, generate production...-ready code, and validate outputs, accelerating AI agent creation. The release also includes conversational scheduling and expands SysAid's library with over 100 prebuilt AI agents for platforms like Microsoft Teams and Jira.
SysAid Announces General Availability of License Manager, Empowering IT Teams with Complete Control and Visibility Over Software Usage - PR Newswire
SysAid has launched License Manager, a new feature within its ITSM platform, offering IT teams centralized control over software usage. This tool automates license tracking, providing visibility into... SaaS and software licenses, and identifies cost-saving opportunities. It aims to improve compliance and governance while enhancing workflow efficiency and budget control. License Manager is now available to all SysAid customers.
U.S. CISA adds CrushFTP, Google Chromium, and SysAid flaws to its Known Exploited Vulnerabilities catalog - Security Affairs
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has added vulnerabilities in SysAid's on-prem software to its Known Exploited Vulnerabilities catalog. These flaws, identified as CVE-...2025-2775 and CVE-2025-2776, allow attackers to take over admin accounts or read server files. SysAid addressed these issues in version 24.4.60 build 16 released in March 2025.
I tested SysAid and found it offers traditional ITSM features with new AI tools that boost productivity - TechRadar
SysAid ITSM Platform integrates core IT service management capabilities with new AI-powered automation tools, streamlining ticket management and asset tracking for IT teams. The platform supports clo...ud and on-premises deployments, offering Help Desk, ITSM, and Enterprise plans tailored to organizational size and complexity. Recent updates focus on productivity gains through AI-driven service automation.
SysAid Patches 4 Critical Flaws Enabling Pre-Auth RCE in On-Premise Version
SysAid has addressed four critical security vulnerabilities in its on-premise IT support software, which could have allowed pre-authenticated remote code execution. The flaws, identified as CVE-2025-...2775, CVE-2025-2776, and CVE-2025-2777, involved XML External Entity injections. SysAid released version 24.4.60 build 16 in March 2025 to patch these issues, urging users to update to prevent exploitation.
SysAid AI-powered ITSM
SysAid has introduced an AI-powered IT service management (ITSM) solution that enables IT teams to delegate tasks to pre-built AI agents. These agents assess issues, make decisions, and automate acti...ons, reducing manual effort and helping organizations scale IT operations efficiently.
Strategic Partnerships and Integrations of SysAid
Splashtop Partners with SysAid
Splashtop and SysAid have partnered to integrate Splashtop's remote support technology into the SysAid platform. This integration enhances SysAid's IT service management by enabling seamless, secure ...remote support sessions directly from service desk tickets. The collaboration aims to improve IT teams' efficiency and customer satisfaction by reducing mean time to resolution through AI-driven workflows.
Tech deals: SysAid, Inmar Intelligence, Bluprynt
SysAid has partnered with Splashtop to integrate secure remote access into its AI-native IT Service Management platform. This collaboration allows IT teams to initiate remote support directly from se...rvice desk tickets, enhancing operational efficiency and security. The integration leverages AI-driven workflows and Splashtops connectivity to improve service delivery and reduce resolution times.
Splashtop and SysAid AI: Premium remote support, simplified
SysAid and Splashtop have partnered to integrate Splashtop's remote support solution into SysAid's ITSM platform, enhanced by AI. This collaboration offers seamless remote support with features like ...one-click connections, automated documentation, and detailed analytics. The integration aims to improve efficiency and user satisfaction by reducing mean time to resolution (MTTR) and enhancing customer satisfaction (CSAT).
Leadership and Executive Team Updates at SysAid
SysAid Appoints Jason Schwartz as Chief Financial Officer to Fuel Next Phase of Growth - PR Newswire
SysAid has appointed Jason Schwartz as Chief Financial Officer to support its growth and expansion strategy. Schwartz, a veteran in guiding technology companies through growth phases, joins SysAid fr...om Similarweb. His appointment is seen as a strategic move to bolster SysAid's leadership as it focuses on scaling operations and enhancing its AI-driven service management solutions.
Awards, Recognitions, and Industry Achievements of SysAid
SysAid Recognized in the 2025 Gartner® Magic Quadrant for AI Applications in IT Service Management
SysAid has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, highlighting its role in AI-driven innovation and customer satisfaction. The company was no...ted for its AI for End-User Self-Service Use Case and received the highest score in the Gartner Peer Insights 'Voice of the Customer' report for AI in ITSM.
SysAid Recognized in the 2025 Gartner Magic Quadrant for AI ...
SysAid has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, highlighting its AI-driven innovation and customer satisfaction. The company achieved the h...ighest score in the Gartner Peer Insights 'Voice of the Customer' report, reflecting its commitment to delivering impactful AI solutions in ITSM.
SysAid recognized as one of the top-rated help desk software in 2025
SysAid has been recognized as a top-rated help desk and ITSM software in 2025 by Gartner Digital Markets, receiving accolades from Capterra, GetApp, and Software Advice. These awards highlight SysAid...'s commitment to providing innovative IT solutions, including its Agentic AI capabilities that automate routine tasks, allowing IT teams to focus on strategic priorities.
SysAid Named a Strong Performer in 2025 Gartner Peer Insights Voice ...
SysAid has been recognized as a Strong Performer in the 2025 Gartner Peer Insights Voice of the Customer report for AI applications in IT Service Management. The company achieved the highest overall ...score, reflecting its commitment to AI-driven innovation and customer satisfaction. SysAid's Agentic AI enhances its ITSM platform by automating tasks, reducing ticket volumes, and improving response times.
SysAid Named a Strong Performer in 2025 Gartner Peer Insights Voice of the Customer for Artificial Intelligence Applications in IT Service Management - PR Newswire
SysAid has been recognized as a Strong Performer in the 2025 Gartner Peer Insights Voice of the Customer for artificial intelligence applications in IT service management. This recognition highlights... SysAids AI-driven ITSM platform and its positive customer feedback in the IT service management software market.
SysAid Wins AI Company of the Year at the 2025 Globee® Awards for Artificial Intelligence
SysAid has been named AI Company of the Year at the 2025 Globee Awards for Artificial Intelligence. This recognition highlights SysAids leadership in AI-driven IT service management (ITSM) solutions ...and its innovation in automating IT help desk and service desk operations.
SysAid Wins AI Company of the Year at the 2025 Globee Awards for Artificial Intelligence - Morningstar
SysAid has been named AI Company of the Year at the 2025 Globee Awards for Artificial Intelligence. This recognition highlights SysAid's leadership in AI-driven IT service management solutions, showc...asing its innovation in automating and elevating ITSM processes for enterprise customers.