Gorgias Overview

Gorgias revolutionizes ecommerce support with its AI-driven Helpdesk platform. It’s not just about answering queries; Gorgias integrates seamlessly into your existing tech stack to drive sales and automate customer support. Imagine having an AI Agent that handles routine inquiries, freeing up your team to focus on complex issues. This tool is trusted by over 15,000 top brands, highlighting its reliability and effectiveness. Gorgias enhances every step of the shopping journey, ensuring that customers receive quick, accurate responses. Whether it’s through chat, FAQ, or integrated helpdesk features, Gorgias is built to boost sales while resolving support inquiries efficiently.

Use Cases

Customers recommend Helpdesk Management, Rating And Review Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Gorgias.

Other use cases:

  • Engagement Management
  • Managing Social Media Account
  • Customer Feedback Management
  • Conversion Management
  • Advertisement
  • Knowledge Management
  • Sending & Publishing Communications
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Gorgias.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Scale Best Practices
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Gorgias Use-Cases and Business Priorities: Customer Satisfaction Data

Gorgias works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.

Gorgias's features include Ticketing, Personalization, Templates, etc. and Gorgias support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Gorgias analytics capabilities include Custom Reports, and Analytics.

Reviews

"...And Shopify Plus// Gorgias is the all-in-one helpdesk for customer service and live chat...." Peer review

Gorgias, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, AiTrillion, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Gorgias is the leading AI customer experience platform for ecommerce stores. It is trusted by over 15,000 merchants worldwide.

Popular Business Setting

for Gorgias

Top Industries

  • Oil & Energy
  • Food & Beverages
  • Marketing and Advertising

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Gorgias is popular in Oil & Energy, Food & Beverages, and Marketing And Advertising and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Gorgias Use Cases

How can Gorgias optimize your Helpdesk Management Workflow?

How does Gorgias facilitate Rating And Review Management?

How does Gorgias facilitate Loyalty Management?

How does Gorgias facilitate Engagement Management?

25+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Gorgias solved their Help Desk needs. Cuspera uses 950 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Health, Wellness and Fitness

CASE STUDY Uqora

Gorgias and Recharge helped Uqora improve customer support. Before, the team switched between 10 tabs to answer questions. Now, all customer info appears in one place. This saves time and makes respo...nses faster. Uqora saw an average of 8 repeat purchases per customer, a 4.92 CSAT score, and a 20-second first-response time.

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Retail

CASE STUDY Vape Superstore

Gorgias helped Vape Superstore cut their response time by 70%. Vape Superstore switched from Zendesk to Gorgias to handle a surge in support tickets, growing from 40 to over 200 daily. The team used ...Gorgias tagging to sort and prioritize tickets. This made it easier for their small support team to manage queries. Vape Superstore improved customer satisfaction and kept up with increased online demand.

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Consumer Goods

CASE STUDY Vush

Vush used Rep AI and Gorgias to help answer pre-purchase questions from new shoppers. Many customers felt nervous or shy about asking questions before buying. Rep AI guided shoppers to blog posts, re...views, and quizzes for education and support. Gorgias let real agents step in when needed. Vush saw a 10% increase in conversions and four times more traffic to educational resources. The support team handled fewer tickets and customers felt more confident.

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Consumer Goods

CASE STUDY Wildride

Gorgias AI Agent helped Wildride manage a 4x increase in support tickets after viral Instagram reels. Wildride automated 33% of email inquiries with AI Agent. This let their two-person team focus on ...complex issues and keep customers happy. The solution made support 24% faster. Wildride saw less manual work and better customer service.

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Consumer Goods

CASE STUDY VESSEL

Gorgias AI Agent helped VESSEL cut first response time to 28 seconds. Resolution time dropped to 37 seconds. Email automation rate increased by 45% in one month. VESSEL used AI Agent to automate repl...ies for common questions. The team kept their brand voice and improved customer satisfaction. VESSEL makes premium sport and travel accessories.

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Consumer Goods

CASE STUDY Veloretti

Gorgias helped Veloretti centralize all customer support channels into one inbox. Before, their team struggled with disconnected systems and slow response times. With Gorgias, they track outstanding ...tickets and assign tasks faster. The team cut their resolution time in half and improved first response time to 54 seconds. Veloretti now manages customer questions more efficiently across email, phone, and social media.

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Frequently Asked Questions(FAQ)

for Gorgias

What is Gorgias?

Gorgias is a customer support helpdesk for online stores. It is an all-in-one helpdesk for Shopify merchants covering automation and live-chat. Gorgias is also available on mobile.

Gorgias provides a facility to connect all support channels onto one platform and stay connected using email and chat features. Tools are provided for automating repetitive tasks, and automated personalised responses can be set up with rules. Work assignment is based on tags and tickets which ensures transparency and that there is no duplication.

Gorgias stores all information pertaining to each customer in the same place which enables easy tracking and recall of conversation history. Chat feature can be used for driving campaign revenue, macros for creating message templates including all details of order and tracking numbers. Customer satisfaction surveys, statistics and analytics reports to measure performance and ROI are the other features of Gorgias.

What is Gorgias used for?

Gorgias is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Rating And Review Management and Loyalty Management .

What are the top features of Gorgias?

Ticketing, Personalization and Templates are some of the top features of Gorgias.

Who uses Gorgias?

Gorgias is used by Oil & Energy, Food & Beverages and Marketing And Advertising among other industries.

What are Gorgias alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and AiTrillion are popular alternatives for Gorgias.

Where is Gorgias located?

Gorgias is headquartered at 768 Harrison St, San Francisco, CA 94107, US.
lightning

Peers used Gorgias for helpdesk management and rating and review management

Gorgias Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (12)
Custom Reports

4.80/5 ★

Read Reviews (47)
Analytics

3.91/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (12)
Custom Reports

4.80/5 ★

Read Reviews (47)
Analytics

3.91/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Gorgias

Overall Risk Meter

Low Medium High

Top Failure Risks for Gorgias

Gorgias, Inc. Profile

Company Name

Gorgias, Inc.

Company Website

https://www.gorgias.com/

HQ Location

768 Harrison St, San Francisco, CA 94107, US

Employees

11-50

Social

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Financials

SEED