Gorgias Overview

Gorgias revolutionizes ecommerce support with its AI-driven Helpdesk platform. It’s not just about answering queries; Gorgias integrates seamlessly into your existing tech stack to drive sales and automate customer support. Imagine having an AI Agent that handles routine inquiries, freeing up your team to focus on complex issues. This tool is trusted by over 15,000 top brands, highlighting its reliability and effectiveness. Gorgias enhances every step of the shopping journey, ensuring that customers receive quick, accurate responses. Whether it’s through chat, FAQ, or integrated helpdesk features, Gorgias is built to boost sales while resolving support inquiries efficiently.

Use Cases

Customers recommend Helpdesk Management, Rating And Review Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Gorgias.

Other use cases:

  • Engagement Management
  • Managing Social Media Account
  • Customer Feedback Management
  • Conversion Management
  • Advertisement
  • Knowledge Management
  • Sending & Publishing Communications
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Gorgias.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Scale Best Practices
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Gorgias Use-Cases and Business Priorities: Customer Satisfaction Data

Gorgias works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.

Gorgias's features include Ticketing, Personalization, Templates, etc. and Gorgias support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Gorgias analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I really love how easy it is to interact with customers...." Peer review by Lindsey H., Social Media Consultant, Marketing and Advertising

Gorgias, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, AiTrillion, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Gorgias is the leading AI customer experience platform for ecommerce stores. It is trusted by over 15,000 merchants worldwide.

Popular Business Setting

for Gorgias

Top Industries

  • Oil & Energy
  • Food & Beverages
  • Marketing and Advertising

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Gorgias is popular in Oil & Energy, Food & Beverages, and Marketing And Advertising and is widely used by Small Business, Enterprise, and Mid Market.

Gorgias Customer wins, Customer success stories, Case studies

How can Gorgias enhance your Helpdesk Management process?

How can Gorgias enhance your Rating And Review Management process?

How efficiently Does Gorgias manage your Loyalty Management?

How can Gorgias enhance your Engagement Management process?

11 buyers and buying teams have used Cuspera to assess how well Gorgias solved their Help Desk needs. Cuspera uses 950 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

ALOHAS - Apparel & Fashion

Gorgias Automation Add-on helped ALOHAS automate 83% of their customer support chats. The team used self-service resources and quick response flows to answer pre-sales questions fast. This led to a 2....5x growth in revenue and a 50% faster first response time. ALOHAS managed high chat volumes without growing their team. The solution educated customers about their on-demand model and improved the shopping experience.

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Arc'teryx - Apparel & Fashion

Gorgias Shopping Assistant helped Arc'teryx answer complex pre-purchase questions about technical outerwear. The brand used proactive engagement and AI-powered recommendations to guide shoppers. This... improved product education and made it easier for customers to choose the right gear. Arc'teryx saw a 75% increase in conversion rate, a 23x ROI on AI Agent, and 3.7% of revenue influenced by Shopping Assistant.

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Arcade Belts - Consumer Goods

Gorgias helped Arcade Belts automate customer support. The company switched from Zendesk to Gorgias to handle high ticket volume and repetitive tasks. With Gorgias AI Agent, Arcade Belts reached a 30...% email automation rate. They cut support ticket volume by 50%. The team now spends less time on FAQs and more on business growth.

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Audien Hearing - Consumer Electronics

Gorgias helped Audien Hearing manage over 50,000 monthly support interactions. The company used Gorgias automation and AI Agent to handle repetitive questions. This freed up 75 agents to focus on com...plex support needs. Audien Hearing saw an 88% decrease in first response time and a 5% reduction in product return rate. They resolved 9,000 inquiries per month through self-service, improving customer satisfaction and efficiency.

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Baby Gold - Consumer Goods

Gorgias AI Agent helped Baby Gold automate 20% of their email support in just two weeks. Baby Gold makes personalized gold jewelry and needed faster, more accurate customer support. The team used Gor...gias AI Agent to answer and resolve tickets quickly. This freed up staff to handle complex requests. Customers noticed fast, helpful replies and felt the support was personal. Baby Gold saw a big jump in efficiency and customer satisfaction.

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Bagallery - Apparel & Fashion

Gorgias helped Bagallery centralize all customer support channels into one inbox. Before Gorgias, Bagallery managed 1,800 daily tickets across WhatsApp, Outlook, Instagram, Facebook, and Twitter with... no single source of truth. After switching to Gorgias, Bagallery saw an 80% decrease in first response time and a 38% increase in one-touch ticket resolution. Their NPS jumped from 19 to 41. The team now works faster and tracks KPIs more easily.

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Frequently Asked Questions(FAQ)

for Gorgias

What is Gorgias?

Gorgias is a customer support helpdesk for online stores. It is an all-in-one helpdesk for Shopify merchants covering automation and live-chat. Gorgias is also available on mobile.

Gorgias provides a facility to connect all support channels onto one platform and stay connected using email and chat features. Tools are provided for automating repetitive tasks, and automated personalised responses can be set up with rules. Work assignment is based on tags and tickets which ensures transparency and that there is no duplication.

Gorgias stores all information pertaining to each customer in the same place which enables easy tracking and recall of conversation history. Chat feature can be used for driving campaign revenue, macros for creating message templates including all details of order and tracking numbers. Customer satisfaction surveys, statistics and analytics reports to measure performance and ROI are the other features of Gorgias.

What is Gorgias used for?

Gorgias is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Rating And Review Management and Loyalty Management .

What are the top features of Gorgias?

Ticketing, Personalization and Templates are some of the top features of Gorgias.

Who uses Gorgias?

Gorgias is used by Oil & Energy, Food & Beverages and Marketing And Advertising among other industries.

What are Gorgias alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and AiTrillion are popular alternatives for Gorgias.

Where is Gorgias located?

Gorgias is headquartered at 768 Harrison St, San Francisco, CA 94107, US.
lightning

Peers used Gorgias for helpdesk management and rating and review management

Gorgias Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (12)
Custom Reports

4.80/5 ★

Read Reviews (47)
Analytics

3.91/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (12)
Custom Reports

4.80/5 ★

Read Reviews (47)
Analytics

3.91/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Gorgias

Overall Risk Meter

Low Medium High

Top Failure Risks for Gorgias

Gorgias, Inc. Profile

Company Name

Gorgias, Inc.

Company Website

https://www.gorgias.com/

HQ Location

768 Harrison St, San Francisco, CA 94107, US

Employees

11-50

Social

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Financials

SEED