Gorgias Overview

Gorgias revolutionizes ecommerce support with its AI-driven Helpdesk platform. It’s not just about answering queries; Gorgias integrates seamlessly into your existing tech stack to drive sales and automate customer support. Imagine having an AI Agent that handles routine inquiries, freeing up your team to focus on complex issues. This tool is trusted by over 15,000 top brands, highlighting its reliability and effectiveness. Gorgias enhances every step of the shopping journey, ensuring that customers receive quick, accurate responses. Whether it’s through chat, FAQ, or integrated helpdesk features, Gorgias is built to boost sales while resolving support inquiries efficiently.

Use Cases

Customers recommend Helpdesk Management, Rating And Review Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Gorgias.

Other use cases:

  • Engagement Management
  • Managing Social Media Account
  • Customer Feedback Management
  • Conversion Management
  • Advertisement
  • Knowledge Management
  • Sending & Publishing Communications
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Gorgias.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Scale Best Practices
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Gorgias Use-Cases and Business Priorities: Customer Satisfaction Data

Gorgias works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.

Gorgias's features include Ticketing, Personalization, Templates, etc. and Gorgias support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Gorgias analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click...." Peer review from Gorgias

Gorgias, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, AiTrillion, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Gorgias is the leading AI customer experience platform for ecommerce stores. It is trusted by over 15,000 merchants worldwide.

Popular Business Setting

for Gorgias

Top Industries

  • Oil & Energy
  • Food & Beverages
  • Marketing and Advertising

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Gorgias is popular in Oil & Energy, Food & Beverages, and Marketing And Advertising and is widely used by Small Business, Enterprise, and Mid Market.

Gorgias Customer wins, Customer success stories, Case studies

How does Gorgias address your Helpdesk Management Challenges?

What makes Gorgias ideal for Rating And Review Management?

How can Gorgias enhance your Loyalty Management process?

How can Gorgias optimize your Engagement Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Gorgias solved their Help Desk needs. Cuspera uses 950 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Cornbread Hemp - Consumer Goods - Consumer Goods

Gorgias Voice helped Cornbread Hemp handle over 1,000 weekly support calls. The team switched from Google Voice to Gorgias for better call tracking and integrations. Gorgias centralized customer data... from Shopify and Aftership, making it easy to personalize support. AI-powered transcripts let agents focus on helping customers. Phone conversions rose by 2.9% and average resolution time dropped to 1 hour 45 minutes.

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Kirby Allison - Retail - Retail

Gorgias Automate helped Kirby Allison, a luxury shoe and garment care retailer, handle a surge in customer support queries. The two-person team used automation to answer common questions and manage o...rders, deflecting 30% of tickets. This led to a 23% increase in conversions and 46% more sales from support. Response times dropped, and staff could focus on business growth. Kirby Allison now offers 24/7 support and builds a library of helpful articles for customers.

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Sunski - Retail - Retail

Sunski used Gorgias to manage customer support with just two agents for over 50,000 customers. They switched from Zendesk to Gorgias to handle more queries and improve efficiency. Gorgias' Shopify in...tegration let them edit orders and onboard new agents faster. Tagging tickets by topic helped reduce response times. The marketing team used support insights to identify potential brand ambassadors.

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Create CX - Marketing And Advertising - Marketing and Advertising

Gorgias helped Create CX deliver better customer experiences for over 60 brands. Create CX used Gorgias to automate order management and customer service, making support faster and more personal. The... platform let Create CX build self-service rules and macros in just one hour, with no need for extra tech resources. Their clients saw improved conversion, retention, and customer happiness. Gorgias’s Shopify integration made it easy for brands to manage tickets and customer data in one place.

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Trove Brands - Consumer Goods - Consumer Goods

Trove Brands used AI Agent to handle daily order cancellations after viral product drops. Before, agents struggled to stop shipments in time, causing unwanted charges and high return rates. With AI A...gent, Trove Brands replies to customers within minutes and processes cancellations instantly. This led to a 99% decrease in first response time during BFCM 2024. The company now saves $23,000 in labor costs each month and automates 45% of support tasks.

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The Girlfriend Doctor - Health, Wellness And Fitness - Health, Wellness and Fitness

Gorgias and Loop integration helped The Girlfriend Doctor cut ticket response times by up to 40%. The CX team used to switch between apps, causing delays and a backed-up inbox. Now, agents see all su...bscription details in one place. This lets them resolve subscriber issues faster and offer better service. The change improved both agent efficiency and customer experience.

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Frequently Asked Questions(FAQ)

for Gorgias

What is Gorgias?

Gorgias is a customer support helpdesk for online stores. It is an all-in-one helpdesk for Shopify merchants covering automation and live-chat. Gorgias is also available on mobile.

Gorgias provides a facility to connect all support channels onto one platform and stay connected using email and chat features. Tools are provided for automating repetitive tasks, and automated personalised responses can be set up with rules. Work assignment is based on tags and tickets which ensures transparency and that there is no duplication.

Gorgias stores all information pertaining to each customer in the same place which enables easy tracking and recall of conversation history. Chat feature can be used for driving campaign revenue, macros for creating message templates including all details of order and tracking numbers. Customer satisfaction surveys, statistics and analytics reports to measure performance and ROI are the other features of Gorgias.

What is Gorgias used for?

Gorgias is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Rating And Review Management and Loyalty Management .

What are the top features of Gorgias?

Ticketing, Personalization and Templates are some of the top features of Gorgias.

Who uses Gorgias?

Gorgias is used by Oil & Energy, Food & Beverages and Marketing And Advertising among other industries.

What are Gorgias alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and AiTrillion are popular alternatives for Gorgias.

Where is Gorgias located?

Gorgias is headquartered at 768 Harrison St, San Francisco, CA 94107, US.
lightning

Peers used Gorgias for helpdesk management and rating and review management

Gorgias Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (12)
Custom Reports

4.80/5 ★

Read Reviews (47)
Analytics

3.91/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (12)
Custom Reports

4.80/5 ★

Read Reviews (47)
Analytics

3.91/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for Gorgias

Overall Risk Meter

Low Medium High

Top Failure Risks for Gorgias

Gorgias, Inc. News

Product

72% of Gorgias Uses AI for Decisions: How We Did It

Gorgias has integrated AI deeply into its operations, with 72% of employees using its AI agent, Cortex, for decision-making. Cortex, designed for comprehensive decision support, operates across Slack, LLM vendors, and internal platforms. This shift has transformed Gorgias's data function into a Decision Intelligence model, focusing on complex analyses and stakeholder collaboration. Gorgias continues to expand AI capabilities, enhancing both internal operations and customer value.

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Product

Gorgias Chat Got a Makeover (Here's What Changed)

Gorgias has revamped its Chat feature to enhance real-time, conversational commerce for e-commerce. The update introduces a cleaner design, clickable replies, shoppable product cards, and instant cart access, driving a 36% increase in product engagement, 2.25x more add-to-cart actions, and a 7.3% rise in overall chat engagement. This redesign aligns with the shift towards conversational shopping experiences.

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Gorgias, Inc. Profile

Company Name

Gorgias, Inc.

Company Website

https://www.gorgias.com/

HQ Location

768 Harrison St, San Francisco, CA 94107, US

Employees

11-50

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Financials

SEED