Gorgias Overview

This is a summary of the comprehensive capabilities and benefits of Gorgias based on over 950 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Gorgias, Cayzu Help Desk, CRMdesk, osTicket, Azuredesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Gorgias is right for your needs? Our Cuspera AI engine can evaluate how Gorgias fits your specific business needs, industry, and context. Get your personalized assessment report today.

Gorgias supports business activities such as:

  • Helpdesk Management
  • Rating And Review Management
  • Loyalty Management
  • Engagement Management
  • Managing Social Media Account

Gorgias can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve Digital And Social Presence, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use User Generated Content Blogs E-Mail etc. for these needs. As a solution, Gorgias's capabilities include Ticketing, Personalization, Templates, etc.

Gorgias Oil & Energy Vertical is its biggest customer base.

Reviews

"...And Shopify Plus// Gorgias is the all-in-one helpdesk for customer service and live chat...." Peer review

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Gorgias solved their Help Desk needs. Cuspera uses 950 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Gorgias.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Scale Best Practices
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Rating And Review Management , Loyalty Management , as the business use cases that they have been most satisfied while using Gorgias.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management

4.97/5 ★

Read Reviews (117)

"...And Shopify Plus// Gorgias is the all-in-one helpdesk for customer service and live chat...."
Rating And Review Management with User Generated Content and Blogs

4.85/5 ★

Read Reviews (26)

"...$29+/mo Gorgias Gorgias needs no introduction, it s the highest-rated customer service tool on Shopify...." Best Shopify Plus Add-ons
Loyalty Management with E-Mail

4.86/5 ★

Read Reviews (19)

"...More Than Reply To Emails// - Integrate other apps (loyalty programs, payment softwares, shipping providers, etc.)..."
customise loyalty program

4.04/5 ★

Read Reviews (2)

"...How Marine Layer drastically reduced their resolution time, and increase customer loyalty. ..."
PEER EXPERIENCES
Helpdesk Management

4.97/5 ★

Read Reviews (117)

"...And Shopify Plus// Gorgias is the all-in-one helpdesk for customer service and live chat...." Peer review
Rating And Review Management with User Generated Content and Blogs

4.85/5 ★

Read Reviews (26)

"...$29+/mo Gorgias Gorgias needs no introduction, it s the highest-rated customer service tool on Shopify...." Best Shopify Plus Add-ons
Loyalty Management with E-Mail

4.86/5 ★

Read Reviews (19)

"...More Than Reply To Emails// - Integrate other apps (loyalty programs, payment softwares, shipping providers, etc.)..." Peer review
customise loyalty program

4.86/5 ★

Read Reviews (2)

25+ more Business Use Cases

Our AI advisor, Wyz, harnessed 950 insights from peers and experts to help you assess how these Gorgias use cases fit your Help Desk needs.

Frequently Asked Questions(FAQ)

for Gorgias

What is Gorgias?

Gorgias is a customer support helpdesk for online stores. It is an all-in-one helpdesk for Shopify merchants covering automation and live-chat. Gorgias is also available on mobile.

What is Gorgias used for?

Gorgias is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Rating And Review Management and Loyalty Management .

What are the top features of Gorgias?

Ticketing, Personalization and Templates are some of the top features of Gorgias.

Who uses Gorgias?

Gorgias is used by Oil & Energy, Food & Beverages and Marketing And Advertising among other industries.

What are Gorgias alternatives?

Cayzu Help Desk, CRMdesk, OsTicket and Azuredesk are popular alternatives for Gorgias.

Where is Gorgias located?

Gorgias is headquartered at 768 Harrison St, San Francisco, CA 94107, US.

Popular Business Setting

for Gorgias

Top Industries

  • Oil & Energy
  • Food & Beverages
  • Marketing and Advertising

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Peers used Gorgias to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Gorgias

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.65/5 ★

Read Reviews (140)
Personalization

4.68/5 ★

Read Reviews (26)
Templates

4.63/5 ★

Read Reviews (16)
bot

4.34/5 ★

Read Reviews (9)
Auto responder

4.04/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Ticketing

4.65/5 ★

Read Reviews (140)
Personalization

4.68/5 ★

Read Reviews (26)
Templates

4.63/5 ★

Read Reviews (16)
bot

4.34/5 ★

Read Reviews (9)
Auto responder

4.04/5 ★

Read Reviews (5)

IT and Other Capabilities

for Gorgias

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.76/5 ★

Read Reviews (18)
Data Export

4.51/5 ★

Read Reviews (6)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.76/5 ★

Read Reviews (18)
Data Export

4.51/5 ★

Read Reviews (6)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.85/5 ★

Read Reviews (74)
Email Support

4.79/5 ★

Read Reviews (39)
24/7 Support

4.75/5 ★

Read Reviews (254)
Phone Support

4.70/5 ★

Read Reviews (19)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.85/5 ★

Read Reviews (74)
Email Support

4.79/5 ★

Read Reviews (39)
24/7 Support

4.75/5 ★

Read Reviews (254)
Phone Support

4.70/5 ★

Read Reviews (19)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (12)
Custom Reports

4.80/5 ★

Read Reviews (47)
Analytics

3.91/5 ★

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.52/5 ★

Read Reviews (12)
Custom Reports

4.80/5 ★

Read Reviews (47)
Analytics

3.91/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for Gorgias

Overall Risk Meter

Low Medium High

Top Failure Risks for Gorgias

Vendor Profile Details

Company Name

Gorgias

Company Website

https://www.gorgias.com/

HQ Location

768 Harrison St, San Francisco, CA 94107, US

Employees

11-50

Social

Financials

SEED