Gorgias Overview
This is a summary of the comprehensive capabilities and benefits of Gorgias based on over 950 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Gorgias, Cayzu Help Desk, CRMdesk, osTicket, Azuredesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Gorgias is right for your needs? Our Cuspera AI engine can evaluate how Gorgias fits your specific business needs, industry, and context. Get your personalized assessment report today.
Gorgias supports business activities such as:
- Helpdesk Management
- Rating And Review Management
- Loyalty Management
- Engagement Management
- Managing Social Media Account
Gorgias can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve Digital And Social Presence, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use User Generated Content Blogs E-Mail etc. for these needs. As a solution, Gorgias's capabilities include Ticketing, Personalization, Templates, etc.
Gorgias Oil & Energy Vertical is its biggest customer base.
Reviews
"...And Shopify Plus// Gorgias is the all-in-one helpdesk for customer service and live chat...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Gorgias solved their Help Desk needs. Cuspera uses 950 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Gorgias.
Use Cases
Peers recommend Helpdesk Management , Rating And Review Management , Loyalty Management , as the business use cases that they have been most satisfied while using Gorgias.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Helpdesk Management |
4.97/5 ★ |
"...And Shopify Plus// Gorgias is the all-in-one helpdesk for customer service and live chat...." Peer review |
Rating And Review Management with User Generated Content and Blogs |
4.85/5 ★ |
"...$29+/mo Gorgias Gorgias needs no introduction, it s the highest-rated customer service tool on Shopify...." Best Shopify Plus Add-ons |
Loyalty Management with E-Mail |
4.86/5 ★ |
"...More Than Reply To Emails// - Integrate other apps (loyalty programs, payment softwares, shipping providers, etc.)..." Peer review |
customise loyalty program |
4.04/5 ★ |
"...How Marine Layer drastically reduced their resolution time, and increase customer loyalty. ..." Customer Stories about Gorgias Users |
PEER EXPERIENCES | |
---|---|
Helpdesk Management |
4.97/5 ★ |
"...And Shopify Plus// Gorgias is the all-in-one helpdesk for customer service and live chat...." Peer review |
|
Rating And Review Management with User Generated Content and Blogs |
4.85/5 ★ |
"...$29+/mo Gorgias Gorgias needs no introduction, it s the highest-rated customer service tool on Shopify...." Best Shopify Plus Add-ons |
|
Loyalty Management with E-Mail |
4.86/5 ★ |
"...More Than Reply To Emails// - Integrate other apps (loyalty programs, payment softwares, shipping providers, etc.)..." Peer review |
|
customise loyalty program |
4.86/5 ★ |
25+ more Business Use Cases
Our AI advisor, Wyz, harnessed 950 insights from peers and experts to help you assess how these Gorgias use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Gorgias
What is Gorgias?
What is Gorgias used for?
What are the top features of Gorgias?
Who uses Gorgias?
What are Gorgias alternatives?
Where is Gorgias located?
Popular Business Setting
for Gorgias
Top Industries
- Oil & Energy
- Food & Beverages
- Marketing and Advertising
Popular in
- Small Business
- Enterprise
- Mid Market
Gorgias Alternatives
Peer and Expert Opinion on Features
for Gorgias
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Ticketing | Read Reviews (140) |
Personalization | Read Reviews (26) |
Templates | Read Reviews (16) |
bot | Read Reviews (9) |
Auto responder | Read Reviews (5) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Ticketing | Read Reviews (140) |
Personalization | Read Reviews (26) |
Templates | Read Reviews (16) |
bot | Read Reviews (9) |
Auto responder | Read Reviews (5) |
IT and Other Capabilities
for Gorgias
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (18) |
Data Export | Read Reviews (6) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (18) |
Data Export | Read Reviews (6) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (74) |
Email Support | Read Reviews (39) |
24/7 Support | Read Reviews (254) |
Phone Support | Read Reviews (19) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (74) |
Email Support | Read Reviews (39) |
24/7 Support | Read Reviews (254) |
Phone Support | Read Reviews (19) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (12) |
Custom Reports | Read Reviews (47) |
Analytics | Read Reviews (3) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (12) |
Custom Reports | Read Reviews (47) |
Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for Gorgias
Overall Risk Meter
Top Failure Risks for Gorgias
Vendor Profile Details
Company Name
Gorgias
Company Website
https://www.gorgias.com/HQ Location
768 Harrison St, San Francisco, CA 94107, US
Employees
11-50
Social
Financials
SEED