Gorgias: Product updates, Customer stories, and Insights | 2026 Cuspera

Gorgias helped Emuaid centralize all customer support tickets in one place. Before Gorgias, Emuaid managed support from different platforms, which made it slow and hard to track. With Gorgias, Emuaid... streamlined their support process and improved agent productivity. They now have a first response time of 48 seconds and a resolution time of 2 minutes. Emuaid maintains a support performance score of 5 out of 5 using Gorgias automation.
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Gorgias helped JOONE automate low-value customer support tickets using Macros and Rules. The team moved from Zendesk to Gorgias for better automation and personalization. This allowed them to focus o...n proactive communication and complex customer needs. JOONE saw a 52% decrease in first response time, 44% faster resolutions, and a 10% increase in sales from support. Automation improved both efficiency and customer experience.
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Gorgias helps LTVplus deliver better customer support for ecommerce brands. LTVplus needed a simple, affordable way to set up omnichannel support for its clients. Gorgias offered easy integration wit...h Shopify, automation, and centralized messaging. LTVplus recommends Gorgias to clients for its user-friendly features and cost savings. This partnership lets LTVplus boost sales and retention for brands by improving customer service.
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Gorgias helped Beardbrand manage all customer support messages in one place. Before Gorgias, Beardbrand used Zendesk and struggled with slow, complex processes. With Gorgias, their single support age...nt can handle tickets faster and more easily. The team now closes more one-touch tickets and saves time by using tags and rules. Beardbrand values Gorgias for its community focus and easy-to-use interface.
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Gorgias AI Agent helped Cocorico automate 48% of support tickets after switching to Shopify. The small French apparel brand used the AI Agent to answer repetitive customer questions 24/7. In less tha...n six months, Cocorico resolved over 2,400 tickets with AI. Customers now get answers in just 22 seconds on average. The support team can focus on complex issues without increasing headcount.
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Gorgias helped Orthofeet automate 56% of support tickets in less than two months. Orthofeet replaced Freshdesk, Dialpad, and an outsourced team with one platform. Agents now see all customer order hi...story and conversations in one place. Chat and email first response times improved by 92%. Orthofeet achieved double-digit business growth year over year while keeping the same team size.
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