Comparison Summary
This comparison report of Gorgias vs. NinjaOne (formerly NinjaRMM) is based on a specific set of business needs and context. The comparison uses 2338 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Gorgias and NinjaOne (formerly NinjaRMM)
Gorgias, NinjaOne (formerly NinjaRMM), Cayzu Help Desk, CRMdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gorgias covers Helpdesk Management, Rating And Review Management with User Generated Content, Loyalty Management with E-Mail, Engagement Management with Chat, etc.
NinjaOne (formerly NinjaRMM) focuses on Helpdesk Management with Phone Calls, Training & Onboarding, Sales Document Management, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Gorgias is an all-in-one helpdesk for Shopify merchants..
Top rated UEM & IT Management Software
Financials
SEED
SERIES C
Business Need
Total Processes
(we found evidences for)
43
34
Total Goals
(we found evidences for)
9
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Acquire customers
-
Enhance customer relationships
-
Increase sales & revenue
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Improve brand engagement
-
Build brand awareness
-
Increase customer life time value
-
Scale best practices
- See 6 more
-
Acquire customers
-
Enhance customer relationships
-
Scale best practices
-
Grow market share
-
Improve efficiency
-
Increase sales & revenue
-
Improve ROI
-
Enter new markets internationally or locally
- See 5 more
Top Channels
Channels Used
-
phone calls
-
e-mail
-
channel partners
-
promotions
-
website
-
chat
- See 3 more
-
phone calls
-
e-mail
-
channel partners
-
promotions
-
website
-
chat
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
