Gorgias is an all-in-one helpdesk for Shopify merchants..
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Consumer Electronics Case Studies and Success Stories with Gorgias
CASE STUDY Nomad
Gorgias helped Nomad cut response and resolution times by over 70%. Nomad faced a big sales spike and struggled to answer tech-heavy support tickets. The team used Gorgias’ automation and onboarding ...to launch an all-hands support strategy. They now handle up to 475 support tickets a day. Gorgias made reporting easier and reduced time spent on ticket categorization. First response times improved by 78%.
Gorgias helped Stoov® improve customer service during busy winter months. Stoov® used Gorgias Ticket Fields to find common questions and fix product and website issues. The switch from Zendesk to Gor...gias gave better data and Shopify integration. Stoov® saved 10% in costs and reached a 4.93 customer satisfaction score. 40% of their customers now come from word-of-mouth.
Gorgias Self-service helped RevAir answer tickets 93% faster. RevAir used to lose sales because replies took up to an hour. With Gorgias, 53% of customer queries are now resolved by automation. This ...freed agents to focus on urgent sales and complex issues. RevAir generates $76,000 in revenue each quarter using Gorgias. The team did not need to hire more agents during busy periods.
Gorgias helped Audien Hearing manage over 50,000 monthly support interactions. The company used Gorgias automation and AI Agent to handle repetitive questions. This freed up 75 agents to focus on com...plex support needs. Audien Hearing saw an 88% decrease in first response time and a 5% reduction in product return rate. They resolved 9,000 inquiries per month through self-service, improving customer satisfaction and efficiency.
Retail Case Studies and Success Stories with Gorgias
CASE STUDY New Holland Rochester
Gorgias Voice helped New Holland Rochester fix phone support problems. Their old system caused missed calls and poor record-keeping. Gorgias Voice put all calls and texts in one place. Agents use cal...l transcription and ticket-based pricing. Now, 70 agents work faster and miss no calls. 75% of phone tickets no longer need manual notes. Customer satisfaction and response times improved.
Gorgias helped Vape Superstore cut their response time by 70%. Vape Superstore switched from Zendesk to Gorgias to handle a surge in support tickets, growing from 40 to over 200 daily. The team used ...Gorgias tagging to sort and prioritize tickets. This made it easier for their small support team to manage queries. Vape Superstore improved customer satisfaction and kept up with increased online demand.
Gorgias Automate helped Jaxxon, a leading men's jewelry retailer, increase their automation rate from 15% to 37%. Jaxxon used Quick Responses, Flows, and holiday-specific automations to handle more c...ustomer inquiries. The team worked closely with their Gorgias Customer Success Manager to use data and improve support. As a result, Jaxxon achieved a 2-minute response time and a 17-minute resolution time. The solution allowed Jaxxon to manage high ticket volumes with fewer agents during busy seasons.
Gorgias helped Oger, a luxury menswear retailer, improve customer service by centralizing all support channels and customer data. Oger faced slow response times and poor analytics with their old help...desk. Gorgias integrated with Shopify, making it easy to personalize conversations and manage orders. Oger achieved a 61% faster first response time and a 69% faster resolution time. The team now delivers more efficient and personalized service, supporting their high-end reputation.
Gorgias Automate helped Kirby Allison, a luxury shoe and garment care retailer, handle more customer support with a small team. The company automated 30% of support tickets, giving customers instant ...answers and self-service options. This led to a 23% increase in conversions and 46% more sales from support. The team now spends less time on repetitive tasks and more time growing the business.
Gorgias helped One Block Down, a Milan-based streetwear retailer, manage a surge in customer inquiries across Instagram, Facebook, email, and live chat. The brand used Gorgias to centralize all suppo...rt channels, automate repetitive tasks, and integrate with Shopify. This led to over 75% of tickets resolved in one touch, a 1,000%+ increase in support-generated revenue, and an average first response time of one hour. The small support team improved efficiency and delivered more personalized service.
Gorgias helped Tuesday Morning cut customer experience costs by over 50%. The company automated support, improved response times by 81%, and saved $10,800 per platform upgrade compared to Zendesk. Go...rgias enabled Tuesday Morning to offer faster, more personalized service online. The solution reduced manual work and improved customer satisfaction. Tuesday Morning now manages complex support needs more efficiently.
Gorgias helped Shinesty automate over 60% of customer support tickets. Shinesty used AI Agent and automated Flows to handle simple questions and reduce manual work. This let their small team of 5 man...age high volumes during peak sales. They saw a 69% faster resolution time and a 99% faster first response time. Shinesty kept customer satisfaction high while saving on hiring costs.
Gorgias helped Luksusbaby handle over 3,000 support tickets weekly across many channels. Before, Luksusbaby had slow replies and wasted time on manual work. Gorgias gave them a single inbox and autom...ated workflows, making ticket assignments and replies faster. Features like keyword-based routing and templated answers improved speed and consistency. Luksusbaby saw a 66% faster first response time and automated 45% of Meta tickets.
Gorgias helped Darn Good Yarn save 335 customer service hours a year. The company switched from Freshdesk to Gorgias to better integrate with Shopify and ReCharge. Agents now handle support tickets f...aster, reducing time per ticket from 17 seconds to 1.5 seconds. Over 50% of support tickets are about subscription boxes. Gorgias lets agents automate common tasks and see all customer info in one place.
Gorgias helped Milligram manage all customer service tickets from one platform. Milligram switched from using Gmail to Gorgias to handle more support requests. The team cut first response time by 81%... and resolution time by 15%. One-touch tickets increased by 33%. Milligram saw these results in the first 90 days after using Gorgias. The change made it easier to track and resolve customer inquiries.
Entertainment Case Studies and Success Stories with Gorgias
CASE STUDY Dance4Me
Gorgias helped Dance4Me, an entertainment company using BigCommerce, improve customer support. Dance4Me used Gorgias' auto-close feature to deflect 66% of support tickets. The team spent less time on... low-impact tickets and more time on positive customer interactions. After switching to Gorgias, Dance4Me saw twice as many positive interactions. The integration with BigCommerce made support more efficient and convenient.
Food & Beverages Case Studies and Success Stories with Gorgias
CASE STUDY Campus Protein
Gorgias helped Campus Protein improve customer support and increase sales. The team switched from Zendesk to Gorgias to fix workflow inefficiencies and lack of personalization. Gorgias let them use o...ver 70 macros, making support faster and more personal. Customer satisfaction scores went up. The team now spends more time on what they do best.
Gorgias AI Agent helped buah cut response times from 3 days to 40 seconds. The support team automated 24% of tickets and reduced resolution time from over 5 days to 20 hours. Before Gorgias, buah use...d Gmail, which lacked automation and analytics. With Gorgias, buah improved inbox management, used macros, and tracked customer service metrics. The team now handles more tickets faster and gives better answers to customers.
Gorgias helped BOKKSU cut their first response time by 50%. BOKKSU is a subscription box company delivering Japanese snacks worldwide. They faced challenges with rapid growth and support ticket volum...e. Gorgias provided native and HTTP integrations, letting their small team manage support efficiently. The switch from Zendesk enabled BOKKSU to scale customer service and drive sales. The company saw 10x year-over-year growth using Gorgias Chat.
Gorgias and Siena AI helped Everyday Dose automate customer support across email, live chat, and social media. The company wanted to respond faster to customer questions and manage feedback better. B...y using Siena AI with Gorgias, they gave instant, human-like answers and moderated social comments. Everyday Dose saw 60% faster response times, 45% faster resolutions, and 30% more tickets turned into sales.
Gorgias Voice helped Cornbread Hemp improve phone support for CBD customers. The team switched from Google Voice, which lacked call tracking and integration. Gorgias Voice centralized customer data a...nd used AI-powered transcripts. This made it easier to give product advice and track calls. Cornbread Hemp reached a 13.6% phone conversion rate and cut resolution time to 1 hour 45 minutes.
Gorgias helped Try The World centralize all customer support channels into one platform. The team switched from Zendesk to Gorgias to unify chat, email, phone, and social media conversations. Agents ...now see all customer history and order data in one place. This change increased tickets handled per agent from 80 to 120 per day. Response time dropped to one business day.
Gorgias helped Death Wish Coffee Co. reach aggressive 200% growth goals. The company needed a support tool with strong automations and seamless integrations. Gorgias replaced Zendesk, offering a bett...er interface and easy integration with Shopify apps. The team now gets instant insights and saves time with built-in automation. This lets them focus on growth and customer support.
Gorgias helped Montezuma's automate customer support by integrating with Magento. Before Gorgias, the team lost 5 hours each week on manual inbox tasks. With Gorgias, they now resolve tickets 15% fas...ter and save 5 hours per week. The team uses features like order detail display, tags, and automation to improve productivity. Montezuma's delivers a faster, more efficient customer experience online.
Gorgias helped Lillie's Q centralize customer support from email, phone, and social media into one inbox. Before Gorgias, their team struggled to track and respond to customer questions, leading to s...low and disjointed service. With Gorgias chat, Lillie's Q now answers customer questions in real time, helping shoppers without them leaving the site. This led to a 75% increase in sales from chat, a 166% increase in total sales from support, and resolution times dropping to less than 24 hours.
Gorgias helped OLIPOP cut their first response time by 88% and resolution time by 91%. OLIPOP used Gorgias and Postscript to manage customer support and SMS marketing as their DTC business grew from ...5% to 35%. The team wanted a helpdesk that felt personal and integrated with Shopify Plus. With Gorgias, OLIPOP saw a 1200% increase in revenue from customer support and achieved a 25x ROI. Customers now get fast, personal support across all channels.
Health, Wellness and Fitness Case Studies and Success Stories with Gorgias
CASE STUDY Obvi
Gorgias Helpdesk and Gorgias Automate helped Obvi manage over 150 support tickets daily with just 1.5 agents. Obvi used Gorgias Automate to handle simple, repetitive questions, freeing up agents for ...complex support and pre-sales. During Black Friday Cyber Monday 2023, automation enabled a 50% automation rate and drove 10x more revenue from support. Obvi optimized automated responses using data analysis on FAQs and click-through rates. The solution made customer support faster and more efficient.
Gorgias helped mybacs handle over 3,600 monthly support tickets with a small team. The company used Gorgias to build better Macros, centralize its Help Center, and automate Flows for self-service sup...port. This made it easier for customers to get help and for agents to work faster. mybacs saw a 53% decrease in resolution time and a 51% drop in first response time. Macro usage increased by 167% after these changes.
Gorgias and Loop Subscription helped The Girlfriend Doctor answer subscription tickets 40% faster. The team struggled with slow response times and a backed-up inbox due to switching between apps. Wit...h the Gorgias + Loop integration, agents saw all subscription info in one place. This reduced steps and improved support quality. Subscribers now get faster, more personal help with their orders.
Gorgias and Recharge helped Uqora improve customer support. Before, the team switched between 10 tabs to answer questions. Now, all customer info appears in one place. This saves time and makes respo...nses faster. Uqora saw an average of 8 repeat purchases per customer, a 4.92 CSAT score, and a 20-second first-response time.
Apparel & Fashion Case Studies and Success Stories with Gorgias
CASE STUDY Hindbag
Gorgias helped Hindbag cut customer response times by 50%. Hindbag used Gorgias and Loyoly to centralize support tickets and view customer details in one place. This improved customer experience and ...made support more efficient. Hindbag saw a 12x increase in repeat purchase rate among loyalty program users. The brand also achieved a 4.6 out of 5 CSAT score. Gorgias enabled Hindbag to handle rapid growth and high ticket volumes.
Gorgias Automation Add-on helped ALOHAS automate 83% of their customer support chats. The team used self-service resources and quick response flows to answer pre-sales questions fast. This led to a 2....5x growth in revenue and a 50% faster first response time. ALOHAS managed high chat volumes without growing their team. The solution educated customers about their on-demand model and improved the shopping experience.
Gorgias helped Pajar automate 45% of customer support tickets. Pajar's small team faced high ticket volumes, especially during peak seasons. They used Gorgias' AI Agent and onboarding program to reso...lve repetitive tasks and cut response times. The AI Agent handled both English and French inquiries, meeting legal needs in Quebec. Pajar reduced first response time to 12 minutes and resolution time to under 2 days. Customer satisfaction stayed high with faster, automated support.
Gorgias helped Love Your Melon automate 25% of their customer support tickets. The apparel brand used Gorgias' Shopify integration and automation tools to manage 9,000 tickets per month with just 3 s...upport agents. Before Gorgias, they used Desk.com and struggled with handling spikes in customer requests during busy seasons. With Gorgias, they improved response times and reduced the need for extra temporary staff. This allowed them to provide better service to over 1.6 million customers.
Gorgias helped Princess Polly improve customer support. The team saw an 80% drop in resolution time and a 95% drop in first response time. Efficiency went up by 40%. One-touch tickets improved by 15%.... Gorgias' integration with Shopify made workflows faster and easier. Princess Polly's agents now handle requests more quickly and with better data access.
Gorgias helped Tommy John automate customer support busywork. The company switched from Zendesk to Gorgias for better ecommerce integrations and AI tools. Agents gained a unified view of all customer... interactions and saved time on manual tasks. This allowed them to focus on high-intent customers and drive $106,000 in sales in two months. Tommy John expects a 25% reduction in seasonal CX hires due to AI.
Gorgias Shopping Assistant helped Arc'teryx answer complex pre-purchase questions about technical outerwear. The brand used proactive engagement and AI-powered recommendations to guide shoppers. This... improved product education and made it easier for customers to choose the right gear. Arc'teryx saw a 75% increase in conversion rate, a 23x ROI on AI Agent, and 3.7% of revenue influenced by Shopping Assistant.
Gorgias helps SuitShop connect in-store and online customer conversations. SuitShop uses Gorgias to give every team member full visibility into each customer’s journey. Macros and the AI Agent handle... appointment follow-ups and FAQs about returns and tailoring. SuitShop generated $175k in revenue from showroom employees using Gorgias in Q2. In-store employees saw a 7% higher conversion rate than remote staff. SuitShop maintains a 4.9 out of 5 average Google review rating.
Gorgias AI Agent helped Nude Project resolve 74% of customer tickets in one touch. The Spanish streetwear brand faced a daily backlog of 2,000 tickets and slow response times using Zendesk. Gorgias a...nd custo.tech migrated Nude Project to Gorgias, automating repetitive questions. The team achieved a 39% automation rate, a 32-second first response time, and cut labor costs by 60%. This let the CX team focus on strategic projects and improved customer service.
Gorgias helped Marine Layer improve their customer support. Marine Layer wanted to give online shoppers the same great service as in their stores. They used Gorgias's chat feature and macros to help ...customers faster. Marine Layer cut their resolution time by 68%. They also increased online orders by 75%. The customer service team is happier and customers are more loyal.
Gorgias + Loop helped Kulani Kinis fix their slow, manual returns process. Customers can now request returns in minutes, not days. The team saved $400,000 by encouraging exchanges instead of refunds.... They also made $80,000 from exchange upsells. Kulani Kinis improved customer care and made returns easy with Gorgias and Loop.
Gorgias helped TruWood improve customer service and SMS strategy. TruWood used to handle support with one person and manual Gmail folders. This took a lot of time and caused fatigue. With Gorgias and... SMSBump, they cut email response time by over half. They saw a 62x return on investment and a 60% reduction in labor costs. TruWood generated $10 million in revenue with a small team using these tools.
Gorgias helped MNML, a Los Angeles-based fashion brand, cut response and resolution times by 35%. MNML used Gorgias' Facebook integration and ShopMessage bot to manage support from social media chann...els. The team switched from Zendesk to Gorgias for a more intuitive and responsive platform. With Gorgias, MNML centralized support, improved agent efficiency, and handled over 5,000 tickets per month with just three agents.
Gorgias AI Agent helped Pepper automate 54% of customer support and convert 19% of conversations into sales. Pepper faced rapid growth and needed to handle more support without hiring more staff. The... AI Agent provided instant answers to product questions and organized the inbox. This reduced operational costs and improved customer experience. Pepper saw a 19.2x ROI, over 90% faster response and resolution times, and an 18% increase in average order value.
Gorgias helped Psycho Bunny replace Zendesk to support rapid global growth. The company unified all support channels and automated 25% of tickets with the AI Agent. Psycho Bunny doubled its revenue w...ithout hiring more customer experience staff. They saw a 10% reduction in total cost of ownership. The team avoided two seasonal CX hires and made no new hires as they scaled.
Gorgias AI Agent helped LSKD automate routine customer support emails. LSKD wanted faster responses and more automation without losing a personal touch. With Gorgias, they cut first response time to ...1 minute 2 seconds and resolution time to 1 minute 8 seconds. Their email automation rate increased by 20%. During busy sales, AI Agent handled spikes in inquiries. LSKD kept their brand voice and improved customer satisfaction.
Gorgias helped Bagallery centralize all customer support channels into one inbox. Before Gorgias, Bagallery managed 1,800 daily tickets across WhatsApp, Outlook, Instagram, Facebook, and Twitter with... no single source of truth. After switching to Gorgias, Bagallery saw an 80% decrease in first response time and a 38% increase in one-touch ticket resolution. Their NPS jumped from 19 to 41. The team now works faster and tracks KPIs more easily.
Gorgias helped Birddogs centralize support across email, Facebook, Instagram, text, and live chat. Birddogs needed to connect many platforms and keep their brand voice strong as they grew. Gorgias' m...acros let the team use their unique language in 46% of responses. The intuitive dashboard made it easy for non-technical staff to manage support. Birddogs now responds faster and keeps their fun brand personality in every message.
Gorgias Convert helped Stylest, a swimwear brand, keep more visitors and turn them into loyal customers. ECOM DEPARTMENT used Gorgias Convert to launch 8 targeted campaigns. These included a swimsuit... quiz, add-on offers, and exit intent discounts. The exit intent campaign had a 35.56% conversion rate. Stylest saw a 31x ROI and 3% revenue influenced in 90 days. The solution boosted sales and improved visitor engagement.
Gorgias AI Shopping Assistant helped Caitlyn Minimalist answer customer questions fast. The tool gave instant, clear answers about jewelry options and made smart product suggestions. This led to an 1...1.3% increase in average order value. The AI recommendations had an 18% click-through rate. Sales from AI chats were 50% higher than from human-only chats.
Gorgias AI Agent helped Cocorico automate 48% of support tickets after switching to Shopify. The small French apparel brand used the AI Agent to answer repetitive customer questions 24/7. In less tha...n six months, Cocorico resolved over 2,400 tickets with AI. Customers now get answers in just 22 seconds on average. The support team can focus on complex issues without increasing headcount.
Gorgias helped Roma Designer Jewelry automate ticket resolution and cut response time by 50%. Roma used Gorgias live chat and Shopify variables in macros to handle customer questions. The brand faced... challenges moving from offline to online sales, with rising online inquiries. Gorgias made it easier to manage emails and support, saving time and effort. Roma now processes over 200 orders a day with 3 to 6 support agents.
Gorgias AI Agent helped Boody automate 26% of customer conversations. Boody's small CX team faced slow response times and repetitive tickets with their old helpdesk. After switching to Gorgias, respo...nse times improved by 99.88%. Boody saw a 10% increase in sales through support. The team now focuses on high-value work and customer relationships.
Marketing and Advertising Case Studies and Success Stories with Gorgias
CASE STUDY Create CX
Gorgias helps Create CX deliver better customer experiences for startups and emerging brands. Create CX uses Gorgias to build self-service rules and order management flows quickly. This makes it easy... for their clients to improve conversion and customer loyalty. Gorgias lets Create CX offer fast, personalized service that leads to repeat business. The platform helps Create CX create custom CX playbooks and onboard new staff efficiently.
Gorgias helped TalentPop improve its customer service management for ecommerce brands. TalentPop's clients struggled with old help desks that were hard to use and lacked key integrations. By partneri...ng with Gorgias, TalentPop streamlined support operations and boosted customer satisfaction. The partnership led to 410 mutual clients and helped TalentPop grow its business. TalentPop now supports over 700 ecommerce brands with a team of 1,000+ agents.
Consumer Goods Case Studies and Success Stories with Gorgias
CASE STUDY Wildride
Gorgias AI Agent helped Wildride manage a 4x increase in support tickets after viral Instagram reels. Wildride automated 33% of email inquiries with AI Agent. This let their two-person team focus on ...complex issues and keep customers happy. The solution made support 24% faster. Wildride saw less manual work and better customer service.
Gorgias helped Veloretti centralize all customer support channels into one inbox. Before, their team struggled with disconnected systems and slow response times. With Gorgias, they track outstanding ...tickets and assign tasks faster. The team cut their resolution time in half and improved first response time to 54 seconds. Veloretti now manages customer questions more efficiently across email, phone, and social media.
Gorgias helped BattlBox increase revenue during the holiday season. BattlBox used Gorgias to streamline customer support and upsell products. They generated $212,000 in revenue and achieved a 4.78 CS...AT over 90 days. Personalized outreach and coupon codes helped win back churned customers. Automated workflows and upsell emails brought in $70,000 per month. Gorgias replaced a costly third-party service and improved customer retention.
Gorgias helped Dr. Bronner's automate customer support. The team switched from Salesforce to Gorgias to handle more customer questions as sales grew. In 30 days, they automated 30% of interactions, r...eaching 45% after two months. This saved $100,000 per year. Customer satisfaction went up by 11%. Resolution time dropped by 74%.
Gorgias AI Agent helped Jonas Paul Eyewear automate over 30% of support tasks. The team saw a 96% decrease in first response time and achieved a 3-minute resolution time. They doubled their ROI on th...e AI Agent with influenced revenue. The solution made back-to-school season less stressful and improved agent efficiency. Parents got faster answers to key questions, making purchases easier.
Gorgias Shopping Assistant helped bareMinerals solve shade-matching problems for online shoppers. Customers often struggled to find the right foundation or concealer shade, leading to abandoned carts... and returns. The AI-powered assistant gave instant, expert product recommendations 24/7. It integrated with Shopify and handled high volumes of product questions. bareMinerals saw 0 returns from AI-influenced sales, a 5.5% increase in average order value, and an 8.83x return on investment.
Gorgias Auto QA helped Osea Malibu cut quality assurance time by 75%. The AI-powered tool reviewed 100% of customer support tickets, replacing a slow manual process. Osea Malibu’s team got daily feed...back, fixed mistakes fast, and improved customer satisfaction. The company reached a 4.74 out of 5 CSAT during Black Friday Cyber Monday and reviewed over 16,000 tickets with Auto QA.
Vush used Rep AI and Gorgias to help answer pre-purchase questions from new shoppers. Many customers felt nervous or shy about asking questions before buying. Rep AI guided shoppers to blog posts, re...views, and quizzes for education and support. Gorgias let real agents step in when needed. Vush saw a 10% increase in conversions and four times more traffic to educational resources. The support team handled fewer tickets and customers felt more confident.
Gorgias helped Jetson centralize all customer messages from email, SMS, and social media into one inbox. Jetson struggled to manage rising support tickets and lacked analytics with their old platform.... With Gorgias, they improved support operations and gained deep analytics. Jetson saw a 60% decrease in first response time and a 30% decrease in resolution time. Their Net Promoter Score reached 4.85 out of 5.
Gorgias helped BrüMate improve customer support and drive over $9 million in revenue. BrüMate switched from Zendesk to Gorgias for better features and faster support. The team reduced first response ...time from 5 hours 30 minutes to 1 minute 30 seconds. Gorgias integrations and support made it easy for BrüMate to scale. BrüMate now has about 15 support agents focused on customer experience.
Gorgias Automate helped Topicals improve pre-sales customer experience. Topicals used Flows to answer FAQs and give product recommendations in chat. This reduced manual work and response times. Topic...als saw a 78% increase in sales from support, 52% faster resolutions, and a 4.8 out of 5 CSAT score. Customers got better guidance before buying, leading to fewer returns and more revenue.
Gorgias helped Timbuk2 centralize customer service across all channels. Before Gorgias, response times were slow and sales were lost. With Gorgias, response time dropped from 2 days to 2 hours, a 96%... improvement. Customer satisfaction scores rose by 10%. During peak season, revenue increased by 35%. The team used features like a unified helpdesk and automated rules to achieve these results.
Gorgias helped Beardbrand manage all customer support messages in one place. Before Gorgias, Beardbrand used Zendesk and struggled with slow, complex processes. With Gorgias, their single support age...nt can handle tickets faster and more easily. The team now closes more one-touch tickets and saves time by using tags and rules. Beardbrand values Gorgias for its community focus and easy-to-use interface.
Gorgias helped Sunski, a small online sunglasses shop, manage customer support with just two agents. Sunski switched from Zendesk to Gorgias for better Shopify integration. The team can now edit orde...rs directly in Gorgias and tag tickets by topic. This made onboarding new agents easier and reduced response times. Sunski’s marketing team also uses Gorgias to identify and engage brand ambassadors.
Gorgias helped JOONE automate low-value customer support tickets using Macros and Rules. The team moved from Zendesk to Gorgias for better automation and personalization. This allowed them to focus o...n proactive communication and complex customer needs. JOONE saw a 52% decrease in first response time, 44% faster resolutions, and a 10% increase in sales from support. Automation improved both efficiency and customer experience.
Gorgias and Loop helped Rumpl fix slow, manual returns. Rumpl used to take 2–3 weeks for returns, making customers unhappy. The new system automated returns and gave instant updates. Rumpl saved $8,0...00 in return fees. First resolution time got 39% faster. 6.3% of return tickets turned into new sales. 31.4% of returned revenue became exchanges or store credit. Customer satisfaction reached 4.89 CSAT.
Gorgias Convert helped Manduka boost on-site campaign revenue by 284% in five months. Manduka used Convert to run targeted, personalized campaigns on their website. They tested and optimized these ca...mpaigns to drive more upsells and cross-sells. The result was over $70,000 in extra revenue and a 6.7% higher conversion rate from A/B testing. Manduka made it easier for shoppers to find what they need and increased average order value.
Gorgias Convert helped Kreyol Essence boost customer engagement and sales. The company used personalized campaigns to connect with shoppers and improve the shopping journey. Targeted messages and tai...lored product recommendations increased conversions. On peak days, campaigns influenced 13% of revenue, with an 11.95% click-through rate and an 11.43% conversion rate. Data-driven insights from Gorgias tools helped refine strategies and support customer needs.
Gorgias helped Orthofeet automate 56% of support tickets in less than two months. Orthofeet replaced Freshdesk, Dialpad, and an outsourced team with one platform. Agents now see all customer order hi...story and conversations in one place. Chat and email first response times improved by 92%. Orthofeet achieved double-digit business growth year over year while keeping the same team size.
Gorgias AI Agent helped Trove Brands cut misshipments by 70%. Trove Brands struggled with fast order cancellations after viral product drops. Manual work led to missed requests and high costs. With A...I Agent, cancellations process instantly and customers get quick replies. Trove Brands saved $23,000 in labor costs each month and reached a 45% automation rate. During BFCM 2024, they saw a 99% decrease in first response time.
Gorgias Automate helped July, a luggage retailer, handle repetitive customer questions. July used automated responses to answer simple queries and guide customers. This automation deflected over 30% ...of tickets and did the work of 3 extra agents. July saw a 31% automation rate and a 4.85 out of 5 CSAT score. The CX team now focuses on complex issues and delivers better service during peak seasons.
Gorgias AI Agent helped VESSEL cut first response time to 28 seconds. Resolution time dropped to 37 seconds. Email automation rate increased by 45% in one month. VESSEL used AI Agent to automate repl...ies for common questions. The team kept their brand voice and improved customer satisfaction. VESSEL makes premium sport and travel accessories.
Gorgias helped Comme Avant centralize all customer support tickets in one platform. Before, the team used Agora Pulse and Zendesk, which made tracking social DMs and managing tickets hard. With Gorgi...as, they now handle about 7,500 tickets each month with just two or three people. The team improved response times and efficiency. Comme Avant now has an NPS score of 4.6 out of 5 and 40% of sales come from social media.
Gorgias AI Agent helped Glamnetic automate 40% of their support volume. Glamnetic wanted a more personal and conversational customer experience. They used AI Agent to answer questions, modify orders,... and provide tracking without human help. This led to a 91% improvement in first response time and a 4.89 out of 5 CSAT score. Glamnetic avoided hiring two extra staff by using Gorgias.
Gorgias Shopping Assistant helped TUSHY boost chat conversion rates by 190%. TUSHY used the AI-powered tool to answer pre-sales questions about bidet compatibility and installation. The solution gave... customers instant, personalized support. TUSHY saw a 13x ROI and a 15% increase in chat conversion rate. The Shopping Assistant doubled the conversion rate compared to human agents.
Gorgias helped Pit Viper improve customer support by integrating order data from Shopify and shipping data from ShipBob into one platform. The team used Gorgias automation to answer 'where is my orde...r?' questions fast. This cut down on manual work and let agents focus on harder problems. Pit Viper achieved a 4.9 out of 5 customer satisfaction score. Their first response time dropped to under 3 hours. Now, 41% of tickets are solved with just one touch.
Gorgias helped Food Huggers improve customer support. Food Huggers switched from HelpScout to Gorgias to scale their team and offer self-service. They connected all inboxes and integrated with Shopif...y. Gorgias let them automate tasks and add agents without extra cost. Food Huggers saw an 11% decrease in live chat tickets and raised CSAT to 5.
Gorgias AI Agent helped Baby Gold automate 20% of their email support in just two weeks. Baby Gold makes personalized gold jewelry and needed faster, more accurate customer support. The team used Gor...gias AI Agent to answer and resolve tickets quickly. This freed up staff to handle complex requests. Customers noticed fast, helpful replies and felt the support was personal. Baby Gold saw a big jump in efficiency and customer satisfaction.
Gorgias helped Arcade Belts automate customer support. The company switched from Zendesk to Gorgias to handle high ticket volume and repetitive tasks. With Gorgias AI Agent, Arcade Belts reached a 30...% email automation rate. They cut support ticket volume by 50%. The team now spends less time on FAQs and more on business growth.
Automotive Case Studies and Success Stories with Gorgias
CASE STUDY SuperATV
Gorgias helped SuperATV cut their first response time by 84% and resolution time by 82%. SuperATV needed to centralize customer communications across Facebook, chat, email, SMS, and phone. They worke...d with Corra to upgrade Magento and launched a new PWA. Gorgias unified all support channels into one inbox. This let SuperATV train staff faster and reduce silos. Now, their team can see all customer history in one place and serve customers faster.
Pharmaceuticals Case Studies and Success Stories with Gorgias
CASE STUDY Emuaid
Gorgias helped Emuaid centralize all customer support tickets in one place. Before Gorgias, Emuaid managed support from different platforms, which made it slow and hard to track. With Gorgias, Emuaid... streamlined their support process and improved agent productivity. They now have a first response time of 48 seconds and a resolution time of 2 minutes. Emuaid maintains a support performance score of 5 out of 5 using Gorgias automation.
Other Industry Case Studies and Success Stories with Gorgias
CASE STUDY LTVplus
Gorgias helps LTVplus deliver better customer support for ecommerce brands. LTVplus needed a simple, affordable way to set up omnichannel support for its clients. Gorgias offered easy integration wit...h Shopify, automation, and centralized messaging. LTVplus recommends Gorgias to clients for its user-friendly features and cost savings. This partnership lets LTVplus boost sales and retention for brands by improving customer service.
