Real-World Case Studies and Customer Success Stories with Gorgias

Gorgias Automate helped Jaxxon, a luxury jewelry retailer, increase their automation rate from 15% to 37%. By using Quick Responses,... Flows, and holiday-specific automations, Jaxxon reduced average response times to 2 minutes and resolution times to 17 minutes. The automation handled the workload of five agents, eliminating the need for seasonal hires. Agents now focus on complex issues and proactive customer engagement. Jaxxon improved both customer experience and operational efficiency with Gorgias.
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Gorgias helped Darn Good Yarn cut customer service task time from 17 seconds to 1. 5 seconds per ticket. The...team saves about 335 customer service hours each year. Gorgias integrates with Shopify and ReCharge, letting agents handle subscription and order issues in one place. Macros automate common tasks like refunds and cancellations. This improved customer retention and support quality. Darn Good Yarn values the personalized support and fast feature releases from Gorgias.
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Gorgias helped SuitShop connect in-store and online customer conversations. SuitShop used Gorgias to give all team members full visibility into... each customer’s journey. Macros enabled personalized follow-ups, and the AI Agent answered FAQs about returns and tailoring. Showroom employees generated $175k in revenue in Q2 using Gorgias. In-store staff saw a 7% higher conversion rate than remote employees.
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Gorgias Voice helped New Holland Rochester, a farm equipment dealer, centralize all customer calls and messages. The team eliminated missed... calls and reduced manual note-taking for 75% of phone tickets. Agents now access call transcripts and summaries, speeding up response and resolution times. The new system improved customer satisfaction and made pricing more predictable. New Holland Rochester now ranks in the top 10% for fast response among Gorgias users.
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Gorgias helped Timbuk2 cut response times by 96%, from two days to two hours. The team unified all customer service... channels into one helpdesk. Automated rules and macros let agents answer questions faster. Customer satisfaction scores rose by 10%. Proactive chat campaigns and better support drove a 35% increase in revenue.
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Gorgias helped BrüMate cut first response time from 5. 5 hours to 1.5 minutes. The support team drove over $9...million in revenue using live chat and automation. BrüMate switched from Zendesk to Gorgias for better features and integrations. The team uses Gorgias to support both DTC and retail customers. Help center and live chat are key tools for customer experience. Gorgias lets BrüMate scale support without adding more agents.
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Gorgias helped Milligram cut first response time by 81% and resolution time by 15%. The retail brand faced rising ticket... volumes and struggled with scattered customer inquiries across channels. Gorgias unified all support tickets in one platform and automated responses. Milligram saw a 33% increase in one-touch tickets and managed a jump from 600 to 1,000 monthly tickets. The team now tracks key metrics and delivers faster, higher-quality customer service.
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Gorgias AI Agent helped Caitlyn Minimalist manage over 30,000 monthly support tickets. The jewelry brand used AI to give fast,... personal replies to shoppers. First response time dropped by 99%. Resolution time went down by 59%. Sales from the AI shopping assistant were 175% higher than from human agents. The team kept empathy and personalization while scaling support.
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Gorgias helped Oger, a luxury menswear retailer, cut first response time by 61% and resolution time by 69%. Oger switched from... CM.com to Gorgias to centralize support and integrate deeply with Shopify. The team now manages all customer conversations in one place and uses automation to handle up to 100% of basic FAQs. Gorgias analytics let Oger track performance and improve service. Staff spend less time on repetitive tasks and more on high-value customer interactions.
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Gorgias and Loyoly helped Hindbag cut customer response times by 50%. Hindbag struggled with missed emails and slow replies using... a shared inbox. Rapid growth from a viral product led to unmanageable support volumes. With Gorgias, agents now see customer details from Shopify and Loyoly in every ticket. This improved personalization and boosted repeat purchases 12x among loyalty program users. Hindbag also achieved a 4.6/5 CSAT score.
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Gorgias Automate helped Kirby Allison, a luxury shoe and garment care retailer, handle a surge in customer support queries. The two-person team... used automation to answer common questions and manage orders, deflecting 30% of tickets. This led to a 23% increase in conversions and 46% more sales from support. Response times dropped, and staff could focus on business growth. Kirby Allison now offers 24/7 support and builds a library of helpful articles for customers.
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Gorgias AI Agent helped Glamnetic automate 40% of customer support requests. The AI Agent, named Gina, handles tasks like tracking... orders, modifying addresses, and canceling orders without human help. Glamnetic saw a 91% improvement in first response time during BFCM 2024. Customer satisfaction reached 4.89 out of 5. The solution also helped Glamnetic avoid hiring two extra staff.
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Manduka used Gorgias Convert to launch targeted on-site campaigns. In five months, they saw a 284% increase in campaign revenue,... totaling over $70,000. A/B testing showed a 6.7% higher conversion rate for visitors exposed to campaigns. Manduka used exit intent offers, cross-sell nudges, and educational tips to boost sales and help customers. The solution made shopping easier and increased customer engagement.
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Gorgias AI Shopping Assistant helped Caitlyn Minimalist boost sales during busy seasons. The jewelry brand faced many questions about product... details and customization, leading to missed upsell chances and lost sales. With the AI agent, shoppers got instant answers and tailored recommendations. This led to an 11.3% increase in average order value and a 50% sales lift compared to human-only chats. The AI also achieved an 18% click-through rate on product recommendations.
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Gorgias Automate helped July, a fast-growing luggage retailer, handle 31% of customer tickets automatically. July used automated responses to answer... common questions, freeing up their team to focus on complex issues. The automation replaced the work of three agents and saved on seasonal hiring costs. July achieved a 4.85 CSAT score by improving response times and customer satisfaction. Automated flows and quick responses made shopping easier for customers. July now optimizes automation to keep improving their customer experience.
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Gorgias helped Beardbrand speed up customer support response times. Beardbrand moved over 60,000 tickets from Zendesk to Gorgias in one... weekend. The team unified chats, comments, and tickets in one dashboard. They used tagging and rules to close tickets faster and organize queries. Pre-written responses made it easy to answer common questions. Beardbrand improved efficiency with just one support rep handling all tickets.
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Gorgias helped Roma Designer Jewelry cut first response time by 50%. The brand used Gorgias live chat and Shopify integration... to give online customers instant, personalized support. Macros and automated replies now resolve over 30% of tickets. Roma's team uses Gorgias to train new staff and manage customer questions from multiple channels. The switch to Gorgias made online support faster and more efficient.
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Gorgias helped Jonas Paul Eyewear cut first response time by 96%. The team used AI Agent to automate over 30%... of repetitive tasks. This let agents focus on helping parents with eyewear questions. During the busy back-to-school season, response times dropped to just 3 minutes. Jonas Paul Eyewear saw a 2x ROI from AI Agent and smoother operations.
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Gorgias helped Luksusbaby cut first response time by 66%, from 36 to 12 hours. The team now automates 45% of... Meta tickets, saving time and reducing manual work. Centralized conversations and automated workflows replaced inefficient tab switching. Macros ensure quick, consistent replies in multiple languages. Luksusbaby reduced staffing costs while keeping high service quality. The support team now works smarter and handles 3,000 tickets weekly across many channels.
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Sunski used Gorgias to manage customer support with just two agents for over 50,000 customers. They switched from Zendesk to... Gorgias to handle more queries and improve efficiency. Gorgias' Shopify integration let them edit orders and onboard new agents faster. Tagging tickets by topic helped reduce response times. The marketing team used support insights to identify potential brand ambassadors.
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Gorgias AI Agent helped Baby Gold, a jewelry brand, automate 20% of their email support tickets in just two weeks. The tool reduced... first response time to 49 seconds and resolution time to 1 minute 4 seconds. Baby Gold’s in-house team now focuses on complex, personalized support while AI Agent handles routine queries. Customers report positive experiences, feeling the AI provides human-like, on-brand responses. The company expects even greater efficiency during peak seasons.
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Bagallery used Gorgias to centralize customer support across WhatsApp, Outlook, Instagram, Facebook, and Twitter. Before Gorgias, their 22-person team managed... 1,800 daily tickets manually, with slow response times and poor KPI tracking. Gorgias enabled automation, unified ticketing, and better KPI monitoring. First response time dropped from 24 hours to under 4 hours. One-touch ticket resolution rose by 38%, and NPS increased from 19 to 41. Positive customer sentiment grew from 20% to 80%.
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Jaxxon used Gorgias to improve customer support team performance. They set up incentive programs to boost agent morale and align... support metrics with business goals. Live chat first response time dropped from 45 seconds to under 30 seconds, sometimes reaching 15 seconds. Phone answer rates improved from 80% within 30 seconds to 90% within 15 seconds. The program increased employee satisfaction and helped retain top talent.
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Gorgias helped Orthofeet automate 56% of support tickets in less than two months. The company saw a 92% improvement in... first response times for chat and email. Orthofeet replaced Freshdesk, Dialpad, and an outsourced team with one platform. Agents now have full visibility into customer order history and conversations. This led to double-digit business growth year over year while keeping the same headcount.
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Vush used Gorgias and Rep AI to handle a surge in pre-purchase questions from new shoppers. The solution automated answers... and guided users to educational resources, easing pressure on the support team. Traffic to blog posts increased by 4x. Conversion rates rose by 10%. Shoppers felt more confident, and support tickets dropped. The approach helped Vush educate customers and boost sales of personal wellness products.
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Gorgias helped JOONE cut first response time by 52% and resolution time by 44%. The French ecommerce brand used Gorgias... automation to handle simple customer questions, freeing agents to focus on complex issues. Personalized responses pulled data from Shopify, improving customer satisfaction. JOONE saw a 10% increase in sales from support and a 12% rise in tickets converted. Their CSAT rating reached 4.77 after switching from Zendesk to Gorgias.
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Wildride used Gorgias AI Agent to manage a surge in customer support tickets after going viral on Instagram. The AI Agent... automated 33% of email responses, letting the small team focus on complex issues. Ticket resolution speed improved by 24%. Wildride maintained high customer satisfaction and reduced agent stress. The brand plans to expand AI Agent’s role as they grow.
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Gorgias helped One Block Down, a Milan streetwear retailer, manage customer inquiries from many channels. The brand faced slow response... times and disorganized workflows due to high ticket volume. Gorgias centralized all support into one platform and automated key tasks. Over 75% of tickets are now resolved in one touch. Support-generated revenue grew by over 1,000%. The average first response time dropped to one hour.
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Vape Superstore switched from Zendesk to Gorgias to handle a surge in support tickets, growing from 40 to over 200 daily. Gorgias tagging helped... them categorize and prioritize queries, cutting response times by 70%. The team now resolves tickets in 15 hours on average, down from over 24 hours. Integration with Shopify lets staff see order history and tracking in one place. Customer satisfaction and team efficiency both improved after the switch.
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Gorgias helped Tuesday Morning cut customer service costs by over 50%. The retailer automated more support tasks and sped up... first response times by 81%. Tuesday Morning saved $10,800 per platform upgrade compared to Zendesk. The company now delivers faster, more personalized service online. Gorgias integrates with Omnisend, Smile.io, Junip, and Rivo.
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Gorgias helped Shinesty automate over 60% of customer support tickets. The company used AI Agent and Flows to handle common... questions and subscription management. This led to a 69% faster resolution time and a 99% faster first response time. Shinesty reduced its peak season support team from 20 to just 5 agents. Customer satisfaction stayed high, with a 4.4/5 CSAT score. The CX team now focuses on complex, relationship-building interactions.
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SuitShop switched from Zendesk and Gmail to Gorgias to improve customer support for their ecommerce business. Gorgias' Shopify integration helped... SuitShop centralize order information and manage all customer conversations in one place. The team reduced their average response time to 2 hours 18 minutes. SuitShop also used Gorgias Chat and self-service features to answer customer questions faster. Social media integration ensured they never missed a message or mention. Gorgias reporting helped balance workloads and maintain high service standards.
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Campus Protein switched from Zendesk to Gorgias to improve customer support for college students. The team faced inefficiencies and lacked... personalization with their old helpdesk. Gorgias enabled faster responses and real-time order updates using Shopify integration. Support agents now handle all tickets on one screen, boosting efficiency and customer satisfaction. The founder rates Gorgias 10 out of 10 for its impact on their business.
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ALOHAS used Gorgias Automation Add-on to handle a surge in pre-sales and post-sales customer inquiries. The team achieved an 83%... automation rate in chat, cutting first response time by 50%. Self-service and quick response flows doubled revenue from chat interactions. Customers now get instant answers to common questions, freeing agents for more complex conversations. ALOHAS improved conversion rates by 12% after chat interactions.
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Pepper used Gorgias AI Agent to handle more customer support and product questions as they grew. The team managed a... 90%+ decrease in first response and resolution times. They saw an 18% increase in average order value. AI-powered support helped Pepper scale internationally without doubling their team. The solution delivered a 19.2x ROI on AI-driven sales interactions.
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Gorgias helped Pajar handle high ticket volume during peak seasons. A small team of five agents managed support in two... languages. Pajar used Gorgias automation to resolve 45% of customer queries. This reduced response and resolution times. The solution improved customer satisfaction and efficiency.
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Gorgias helped Tommy John replace Zendesk with a unified, AI-powered support platform. The new system integrated channels and automated manual... tasks. Agents gained full visibility into customer interactions. This led to over $100K in sales in two months. Tommy John expects a 25% reduction in seasonal CX hires by 2025 Q4. 100% of agents now prefer Gorgias over Zendesk.
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Gorgias helped Boody automate 26% of customer conversations. The AI Agent improved first response time by 99.88% compared to humans.... Boody's CX team shifted focus from repetitive tickets to high-value work. The switch led to a 10% increase in sales via support. Boody improved customer retention and loyalty across 16+ global markets. The team now handles urgent requests faster and builds stronger customer relationships.
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LSKD used Gorgias’s AI Agent to automate routine customer support inquiries. They wanted to keep a personal touch as their... support volume grew. With Gorgias, they cut first response time to 1 minute and resolution time to just over a minute. Automation rate tripled. LSKD kept their high-touch service while scaling support.
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Gorgias helped Birddogs centralize customer support from email, Facebook, Instagram, text, and live chat into one dashboard. The team moved... from Zendesk and email to Gorgias for easier, faster support without coding. Macros let Birddogs keep their fun brand voice in every customer reply. The platform made it simple to manage all requests and assign tasks. Birddogs now respond faster and keep their customer support personal as they grow.
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Arc'teryx used Gorgias AI Agent and Shopping Assistant to answer complex pre-sales questions about its technical outerwear. The brand faced... many customer inquiries about product differences, leading to cart abandonment. Gorgias helped Arc'teryx deliver fast, personalized product recommendations and education. This increased conversion rates by 75% and delivered a 23x ROI on the AI Agent. Shopping Assistant influenced 3.7% of overall revenue.
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Gorgias helped Marine Layer cut resolution time by 68%. The apparel brand wanted to give online shoppers the same friendly... service as in their stores. They switched from Desk.com to Gorgias for better Shopify integration and live chat. Gorgias macros and chat let support agents answer faster and keep messages on-brand. Marine Layer also saw a 75% increase in online orders after the switch.
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Gorgias helped Psycho Bunny cut customer service costs by 10%. The brand doubled its revenue while expanding into new markets.... They automated 25% of support tickets using an AI Agent. Psycho Bunny did not need to hire more customer service staff as they grew. They switched from Zendesk to Gorgias for better automation and ecommerce integrations. Support response times improved from days to minutes.
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Gorgias helped MNML, a Los Angeles-based fashion brand, improve customer support and sales. MNML switched from Zendesk to Gorgias for... better Shopify and Facebook Messenger integration. The team used Gorgias to manage social media support and retargeting, driving more sales. First response and resolution times dropped by 35%. Ticket creation increased by 50%, boosting engagement and conversions.
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Gorgias + Loop helped Kulani Kinis cut resolution time by 75%. The swimwear brand automated returns, saving $400,000 by nudging... customers toward exchanges. They generated $80,000 in extra revenue from exchange upsells. The team moved from a manual, email-based process to a seamless, integrated system. Customers now get fast, personalized support through live chat and a unified dashboard.
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Gorgias helped Shinesty centralize customer support across email, phone, and social media. The team reduced first response time to 57... minutes and resolution time to just over an hour. Integrations with Shopify, Facebook, and Instagram let agents respond faster and boost sales. Auto-responses and macros freed up agent time for pre-sale actions. Shinesty saw higher engagement and customer satisfaction after switching from Zendesk.
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Gorgias helped Nude Project clear a daily backlog of 2,000 customer support tickets. The brand switched from Zendesk to Gorgias... to use AI Agent automation. This change cut labor costs by 60%. First response time dropped to 32 seconds. The CX team now focuses on strategic projects like loyalty programs. Automation rate reached 39%.
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Princess Polly used Gorgias to improve customer support. They saw a 40% increase in efficiency and agent productivity. Resolution time... dropped by 80% and first response time by 95%. One-touch tickets improved by 15%. Gorgias' integration with Shopify helped agents resolve requests faster. The platform made both customers and agents happier.
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Gorgias helped TruWood cut customer service labor costs by over 60%. The team now answers most emails in under a... minute. TruWood integrated Gorgias with SMSBump to boost SMS marketing ROI to 35x and achieve an 18% click-through rate. The new system made onboarding faster and improved customer experience. TruWood now delivers more personal, efficient support and marketing.
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Gorgias helped Love Your Melon automate 25% of customer support tickets. The apparel brand used Gorgias’s Shopify integration to centralize... support channels and automate order-specific tasks. Macros with Shopify variables let agents quickly update shipping addresses and respond faster. During peak season, average first response time dropped to 10 minutes. Love Your Melon expects automation to cut wait times to seconds for simple requests.
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Gorgias's AI Agent helped Psycho Bunny automate 26% of customer support tickets. The AI Agent, named Lisa, resolved simple FAQs... and repetitive questions, reducing first response and resolution times by over 99%. This allowed human agents to focus on complex issues and improved customer satisfaction scores. Within two months, AI Agent achieved a CSAT of 4.67, higher than the team average. Psycho Bunny now relies on AI Agent to maintain high-quality service while scaling their business.
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Gorgias AI Agent helped Cocorico automate 48% of support tickets. The apparel brand resolved over 2,400 tickets with AI in... less than six months. Customers now get answers in just 22 seconds on average. Cocorico’s small team can focus on complex issues instead of repetitive questions. The switch to 24/7 support improved the online shopping experience.
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BattlBox used Gorgias to turn customer service into a profit center. They generated $212,000 in revenue during the holiday season... and achieved a 4.78 CSAT over 90 days. By giving agents unique coupon codes and sending direct emails, they won back churned customers and drove $10,000 in extra revenue. Automated upsell workflows brought in $70,000 per month. Gorgias helped BattlBox boost retention and increase upsell rates by 23%.
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Gorgias helped Comme Avant centralize all customer support tickets in one platform. The team now manages 7,500 tickets per month... with just two or three people. Response time dropped to 18 hours and resolution time is under 24 hours. 40% of sales now come through social media channels. Their NPS score is 4.6 out of 5. Gorgias integration with Shopify and tagging features improved efficiency and customer satisfaction.
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VESSEL used Gorgias AI Agent to automate 45% of their email responses. They cut first response time to 28 seconds... and resolution time to 37 seconds. The team handled more complex customer questions while AI Agent managed routine tasks. Customers received faster, more human-like replies. VESSEL improved CSAT and team efficiency with Gorgias.
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bareMinerals used Gorgias’s AI-powered Shopping Assistant to answer product questions 24/7. The tool helped customers find the right foundation or... concealer shade online. This reduced hesitation and abandoned carts. The solution integrated with Shopify and offered expert recommendations at any time. bareMinerals saw a 5.5% increase in average order value and an 8.83x return on investment. There were zero returns from AI-influenced sales due to smarter recommendations.
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Gorgias helped Arcade Belts automate 30% of their email support. The small customer experience team cut ticket volume by 50%.... AI Agent now handles routine tasks like warranty claims and order changes. Arcade Belts switched from Zendesk to Gorgias for better efficiency. The team kept customer satisfaction high during busy shopping seasons.
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Gorgias Automate helped Topicals cut product returns and boost sales by 78%. The skincare brand used automated chat flows to... guide customers before purchase, answer FAQs, and give product recommendations. 69% of support tickets are now handled by automation, freeing agents for complex cases. Customer satisfaction rose to 4.8 out of 5. Faster response times and better pre-sales education led to 43% more tickets turning into sales.
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Gorgias Convert helped TUSHY boost sales by educating first-time bidet shoppers. TUSHY used targeted on-site campaigns and automation to increase... buyer confidence. They offered welcome discounts and a toilet compatibility checker to guide customers. As a result, 25% of revenue was influenced by these campaigns. The bounce rate dropped by 37%, and half of web visitors clicked on the campaigns. TUSHY turned customer service into a revenue driver.
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Gorgias Convert helped Kreyol Essence boost customer engagement and sales. The company used targeted campaigns to connect with shoppers on... an emotional level. Campaigns influenced 13% of revenue on peak days. Click-through rates reached 11.95%, and conversion rates hit 11.43%. Kreyol Essence improved the customer journey with personalized messages.
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Gorgias Shopping Assistant helped TUSHY boost chat conversion rates by 15%. TUSHY used AI-powered support to give instant product advice... and installation tips. The tool doubled chat conversion rates compared to human agents. TUSHY saw a 13x return on investment. The solution made it easy for agents to upsell without extra sales training.
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Gorgias helped Dr. Bronner's automate 30% of customer interactions in just 30 days, rising to 45% after two months. The... company saved $100,000 per year and saw an 11% increase in CSAT. Resolution time dropped by 74%. Dr. Bronner's switched from Salesforce to Gorgias to handle rapid ecommerce growth and repetitive inquiries. The CX team now focuses on complex, personalized support.
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Gorgias helped Veloretti cut average resolution time from nearly 2 days to just over 5 minutes. First response time dropped... from over 4 hours to 54 seconds. The platform centralized all customer interactions, including email, chat, and phone. Veloretti's team now tracks tickets, tags, and agent performance in one place. 22% of tickets are solved with only one agent reply. Gorgias supports Veloretti's goal to grow sales by 400%.
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Gorgias and Loop helped Rumpl automate and speed up their returns process. Rumpl cut first resolution time by 39% and... recouped $8,000 in return fees. The integration turned 6.3% of return-related tickets into new sales. Nearly a third of returned revenue was converted to exchanges or store credit. Customer satisfaction on return tickets rose to 4.89. Manual work dropped, and customers got faster, clearer updates.
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Gorgias integrated with BigCommerce helped Dance4Me deflect 66% of support tickets using automation. The team saw a 100% increase in... positive customer interactions and managed over 10,000 tickets during the holiday season, up 118%. Centralized support reduced first response time by 72% and resolution time by 88%. Social and Omnisend integrations ensured all customer inquiries were handled in one place, improving efficiency and customer satisfaction.
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Gorgias Auto QA helped Osea Malibu automate quality assurance for customer support. Before, the team reviewed only a few tickets... each week and spent hours on manual QA. Now, 100% of tickets get daily feedback. This lets agents fix mistakes fast and improves customer experience. Osea Malibu saw a 4.74/5 CSAT during BFCM and reviewed over 16,000 tickets with Auto QA.
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Gorgias Voice helped Cornbread Hemp handle over 1,000 weekly support calls. The team switched from Google Voice to Gorgias for... better call tracking and integrations. Gorgias centralized customer data from Shopify and Aftership, making it easy to personalize support. AI-powered transcripts let agents focus on helping customers. Phone conversions rose by 2.9% and average resolution time dropped to 1 hour 45 minutes.
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Trove Brands used AI Agent to handle daily order cancellations after viral product drops. Before, agents struggled to stop shipments... in time, causing unwanted charges and high return rates. With AI Agent, Trove Brands replies to customers within minutes and processes cancellations instantly. This led to a 99% decrease in first response time during BFCM 2024. The company now saves $23,000 in labor costs each month and automates 45% of support tasks.
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Gorgias and ShipBob integration helped Pit Viper cut first response time to under 3 hours. The team now resolves 41%... of tickets in one touch using automated self-service for "where is my order" questions. Customer satisfaction reached 4.9 out of 5. Agents no longer switch tabs to find order and shipping info. Pit Viper's support team spends more time on complex customer needs.
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Gorgias helped Food Huggers cut live chat tickets to 11% and boost CSAT to 4. 6. The team switched from...HelpScout to Gorgias for better automation and Shopify integration. They set up self-service and automated rules to handle common support tasks. Agents now focus on complex tickets and revenue work. Food Huggers uses Gorgias to track reviews and plans to expand to new markets.
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Gorgias helped Bokksu cut first response time by 50%. Bokksu, a subscription snack box company, switched from Zendesk to Gorgias... for better Shopify integration. The team uses Gorgias live chat and macros to handle common customer questions. Gorgias lets Bokksu add agents easily, which helps during busy seasons. Bokksu also collects more emails and drives more sales with Gorgias live chat.
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Gorgias helped Montezuma's automate customer support tasks and integrate with Magento. The team reduced ticket resolution time by 15% and... saved 5 hours each week. Gorgias' automation features let agents focus on customer care instead of manual inbox work. During peak season, 19% of tickets were resolved in one response. Montezuma's now delivers faster, higher-quality support online.
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Gorgias helped Lillie's Q boost sales by 166% through improved customer support. The team used Gorgias chat to answer questions... in real time, leading to a 75% increase in direct sales. Response time dropped to 13 hours, with resolution under 24 hours. Centralized support made it easy to track every customer inquiry. Shopify integration and automation further streamlined communication and ticket handling.
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Gorgias helped Death Wish Coffee Co. support their plan to grow by 200%. The small team switched from Zendesk to... Gorgias for better automation and seamless Shopify app integrations. Gorgias' intuitive interface and built-in bot saved the team time every day. The support team now gets instant insights and can focus more on business growth. Machine learning features automate replies and data cleaning, freeing up bandwidth for expansion.
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Gorgias helped buah, a German freeze-dried fruit brand, cut first response time from 3 days to 40 seconds. The support team... automated 24% of tickets and reduced resolution time from over 5 days to 20 hours. Before Gorgias, buah struggled with slow responses using Gmail and lacked automation. With Gorgias, they improved inbox management and tracked customer service metrics. Integrations with Klaviyo, REVIEWS.io, and LoyaltyLion streamlined their ecommerce support.
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Gorgias and Postscript helped OLIPOP cut first response time by 88% and resolution time by 91%. OLIPOP used these tools... to manage rapid growth and scale direct-to-consumer support. The integration enabled fast, personal SMS conversations and unified customer views. Revenue from customer service grew 1200%. OLIPOP doubled ticket volume while improving customer experience and ROI.
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Everyday Dose used Gorgias with Siena AI to improve customer support. They automated replies on email, live chat, and social... media. First-response time dropped by 60%. Resolution time was 45% faster. Over 30% more tickets turned into sales in 30 days. Customers liked the fast, helpful answers. Everyday Dose plans to add more automation for orders and subscriptions.
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Gorgias helped Try The World unify customer conversations across chat, phone, email, and social media. The support team no longer... switches between multiple tools, saving time and improving customer satisfaction. Gorgias integrates Chargify and Shopify data, giving agents a complete view of each customer. Ticket volume per agent rose from 80 to 120 daily. Response time dropped to one business day.
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Gorgias helped mybacs cut resolution time by over 53%. The German supplement brand faced 3,600+ monthly support tickets with a... small team. They used Gorgias to automate tasks, build better Macros, and centralize their Help Center. Macro usage rose 167%. First response time dropped by 51%. Customers now get faster, more efficient support.
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Gorgias and Aventus helped Obvi save $21,244 in subscription revenue and 271 subscription orders in under 8 weeks. Obvi added phone... support and trained agents using Aventus’ learning system. This led to 20+ upsells per week and higher customer satisfaction. Personalized phone support made it easier for customers to get help and boosted conversions. The collaboration improved retention and built stronger customer loyalty.
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Uqora used Gorgias and Recharge to improve customer support for their subscription health products. Before, agents switched between 10 tabs... to answer questions, slowing response times. With Gorgias, all customer data appears in one place, making it easy to manage subscriptions and respond fast. The team now gives more personal, helpful answers without leaving the helpdesk. As a result, subscribers buy Uqora products more than 8 times on average.
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Gorgias helped Emuaid centralize all customer support tickets into one platform. Before Gorgias, Emuaid managed support from different places, which... made it slow and hard to track. After switching, their agents respond in 48 seconds and resolve issues in just over 2 minutes. Gorgias' automation and Shopify integration let the team track performance and prioritize urgent tickets. Emuaid now delivers faster, more accountable customer service and maintains a perfect support score.
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Jetson used Gorgias to manage 1,700 monthly support tickets from email, SMS, and social media. Switching from HelpScout, Jetson needed... better ticket aggregation and analytics. Gorgias let them centralize all messages and automate tagging, making tracking and reporting easier. First response time dropped by 60% and resolution time by 30%. Jetson now maintains a 4.8/5 NPS while handling more tickets and scaling their team.
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Gorgias and Loop integration helped The Girlfriend Doctor cut ticket response times by up to 40%. The CX team used... to switch between apps, causing delays and a backed-up inbox. Now, agents see all subscription details in one place. This lets them resolve subscriber issues faster and offer better service. The change improved both agent efficiency and customer experience.
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Obvi used Gorgias Automate to handle high ticket volumes during peak seasons. The AI Agent managed over 150 tickets daily... with just 1.5 support agents. Automation freed up the team to focus on personalized support and pre-sales education. During BFCM 2023, Obvi achieved a 10x increase in revenue from support. The automation rate reached 50%, improving efficiency and customer satisfaction.
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Stoov® used Gorgias to improve customer service during peak winter sales. They switched from Zendesk to Gorgias for better Shopify... integration and analytics. Using Ticket Fields, Stoov® identified common issues and improved products and website. This led to a 10% increase in average order value and a 10% drop in reshipments, saving nearly 60,000 packages. Customer satisfaction rose to 4.93, with 40% of new customers coming from word-of-mouth.
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Gorgias helped RevAir cut ticket response times by 93%. Automated responses now handle 53% of customer queries. This freed agents... to focus on urgent sales conversations. RevAir's customer satisfaction score rose to 4.9 out of 5. The support team generated $76,000 in revenue per quarter. Live chat and self-service tools improved both sales and customer experience.
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Nomad used Gorgias to handle a sudden spike in support tickets after record sales. The team switched from HelpScout to... Gorgias for easier onboarding and automation. Gorgias enabled the "Everyone on Support" strategy, letting staff from other departments help with customer queries. First-response time dropped by 78% and resolution time by 70%. Shopify integration and simple reporting made support faster and more effective.
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Gorgias helped Audien Hearing manage over 50,000 monthly support interactions. The company used Gorgias automation and AI Agent to handle... repetitive questions. This freed up 75 agents to focus on complex support needs. Audien Hearing saw an 88% decrease in first response time and a 5% reduction in product return rate. They resolved 9,000 inquiries per month through self-service, improving customer satisfaction and efficiency.
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Gorgias helped TalentPop, a customer service management agency, improve support for over 700 ecommerce brands. TalentPop's clients struggled with outdated... help desks and inefficient workflows. By partnering with Gorgias, TalentPop streamlined operations and automated simple tickets, boosting agent productivity. The collaboration led to 410 mutual clients and significant business growth. Gorgias Convert also increased sales for TalentPop's clients through targeted campaigns.
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Gorgias helped Create CX deliver better customer experiences for over 60 brands. Create CX used Gorgias to automate order management... and customer service, making support faster and more personal. The platform let Create CX build self-service rules and macros in just one hour, with no need for extra tech resources. Their clients saw improved conversion, retention, and customer happiness. Gorgias’s Shopify integration made it easy for brands to manage tickets and customer data in one place.
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Gorgias Convert helped ECOM DEPARTMENT boost Stylest's online sales. The agency used targeted campaigns, including exit intent pop-ups and quizzes,... to engage shoppers. In 30 days, Convert campaigns influenced 18% of Stylest's revenue. The exit intent campaign reached a 35.56% conversion rate, far above industry norms. ECOM DEPARTMENT improved visitor retention and increased average order value for Stylest.
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LTVplus uses Gorgias to deliver fast, revenue-generating customer support for ecommerce brands. Gorgias’s Shopify integration lets LTVplus personalize messages and... automate support, reducing abandoned carts and boosting sales. LTVplus sets up omnichannel support, helping clients respond on email, chat, SMS, and social media from one place. Real-time analytics from Gorgias help LTVplus improve processes and show measurable results. The partnership makes it easy for LTVplus to offer affordable, high-quality customer service.
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Gorgias helped SuperATV cut first response times by 84%, from 2 hours to 19 minutes. Resolution times dropped 82%, from... 14 hours to 2.5 hours. SuperATV unified customer communications across Facebook, chat, SMS, phone, and email. The team now uses one helpdesk, reducing silos and training time. Staff can flex across channels, and hiring has slowed. Gorgias integrates with Magento to show full customer history.
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