HaloITSM Overview
HaloITSM transforms enterprise service management by integrating IT operations, customer service, and project management into a unified platform. It offers ITIL-aligned incident and problem management, enhanced by industry-leading AI, to minimize IT errors and expedite resolutions. Its analytics capabilities provide insights that align IT delivery with business needs. HaloITSM supports diverse sectors, including healthcare and finance, ensuring tailored solutions for specific industry challenges. The platform is trusted by over 100,000 users globally, demonstrating its reliability and effectiveness in optimizing service delivery. HaloITSM's comprehensive approach allows businesses to streamline workflows and improve service quality across all operations.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using HaloITSM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using HaloITSM.
HaloITSM Use-Cases and Business Priorities: Customer Satisfaction Data
HaloITSM's features include Ticketing, and Dashboard. and HaloITSM support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also HaloITSM analytics capabilities include Custom Reports, and Analytics.
Reviews
"...We are so much more efficient and effective Help Desk with NetHelpDesk handling our tasks, projects, time entry, and QuickBooks billing...." Peer review by John Prejean, Decision Maker, Guardian Computer
HaloITSM, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
HaloITSM offers intuitive ITIL-aligned service desk software to standardize IT processes. A free trial is available for this all-inclusive, unlimited solution.
Popular Business Setting
for HaloITSM
Top Industries
- Information Technology and Services
- Hospital & Health Care
- Telecommunications
Popular in
- Small Business
- Mid Market
- Enterprise
HaloITSM is popular in Information Technology And Services, Hospital & Health Care, and Telecommunications and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on HaloITSM Use Cases
What solutions does HaloITSM provide for Helpdesk Management?
How can HaloITSM enhance your Workflow Management process?
14+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well HaloITSM solved their Help Desk needs. Cuspera uses 531 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY SKY TV
CASE STUDY ACH Group
CASE STUDY SKY TV
CASE STUDY The Rodillian Multi-Academy Trust
CASE STUDY NMITE
CASE STUDY Atlas Copco
Video
Chatbot and Live Chat - Tech Talk with Excalibur Data Systems
Frequently Asked Questions(FAQ)
for HaloITSM
What is HaloITSM?
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows.
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
What is HaloITSM used for?
What are the top features of HaloITSM?
Who uses HaloITSM?
What are HaloITSM alternatives?
Where is HaloITSM located?
Peers used HaloITSM for helpdesk management and workflow management
HaloITSM Competitors
HaloITSM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for HaloITSM
Overall Risk Meter
Top Failure Risks for HaloITSM
Halo Service Solutions Ltd. News
HaloITSM New Features: Q4 2024
HaloITSM introduces new features for Q4 2024, enhancing IT service management across various sectors, including public, education, financial, and healthcare. The platform supports IT, HR, facilities, and enterprise service management, with resources like case studies and community connections.
HaloITSM New Features: Q4 2024 - HaloITSM
HaloITSM announced new features for Q4 2024, enhancing IT service management across various sectors including public, education, financial services, and healthcare. The update also highlights solutions for HR, facilities, and enterprise service management, along with customer service and managed service providers.
HaloITSM New Features: Q3 2024
HaloITSM introduces new features in Q3 2024, enhancing service management across various sectors like education, healthcare, and financial services, with ITIL-aligned service and automation.
Getting the Most From Your ITSM Tool Vendor
Most organisations have an IT service management (ITSM) tool. Industry surveys show that it’s fewer than 10% of organisations that don’t. But the industry also still sees high levels of ITSM tool churn. Some of this will be due to the procuring organisation not buying the right ITSM tool for its needs (which could be […]
Halo Service Solutions Ltd. Profile
Company Name
Halo Service Solutions Ltd.
Company Website
https://usehalo.com/haloitsmHQ Location
2 Market Place, Stowmarket, Suffolk IP14 1DP, GB
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