HaloITSM Overview
This is a summary of the comprehensive capabilities and benefits of HaloITSM based on over 531 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
HaloITSM, Cayzu Help Desk, Azuredesk, DeskXpand, osTicket, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if HaloITSM is right for your needs? Our Cuspera AI engine can evaluate how HaloITSM fits your specific business needs, industry, and context. Get your personalized assessment report today.
HaloITSM supports business activities such as:
- Helpdesk Management
- Workflow Management
- Collaboration
- Engaging And Following Up
- Measuring Customer Satisfaction
HaloITSM can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, and Scale Best Practices. As a solution, HaloITSM's capabilities include Ticketing, and Dashboard.
HaloITSM Information Technology and Services Vertical is its biggest customer base.
Reviews
"...In the past 10 years our company has reviewed and tested around 25 helpdesk systems and in my opinion nothing currently comes close to NetHelpDesk...." Peer review by Stuart B., Technical Director, Information Technology and Services
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well HaloITSM solved their Help Desk needs. Cuspera uses 531 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using HaloITSM.
Use Cases
Peers recommend Helpdesk Management , Workflow Management , Collaboration , as the business use cases that they have been most satisfied while using HaloITSM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.90/5 ★ |
"...In the past 10 years our company has reviewed and tested around 25 helpdesk systems and in my opinion nothing currently comes close to NetHelpDesk...." Peer review by Stuart B., Technical Director, Information Technology and Services |
| Workflow Management |
3.89/5 ★ |
"...Workflow within the organization...." Peer review by Administrator |
| Collaboration |
4.74/5 ★ |
"...Work together using HaloITSM s collaboration tools to stay connected, keep to deadlines, and manage projects effectively. ..." Features |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.90/5 ★ |
"...In the past 10 years our company has reviewed and tested around 25 helpdesk systems and in my opinion nothing currently comes close to NetHelpDesk...." Peer review by Stuart B., Technical Director, Information Technology and Services |
|
| Workflow Management |
3.89/5 ★ |
"...Workflow within the organization...." Peer review by Administrator |
|
| Collaboration |
4.74/5 ★ |
"...Work together using HaloITSM s collaboration tools to stay connected, keep to deadlines, and manage projects effectively. ..." Features |
|
14+ more Business Use Cases
Our AI advisor, Wyz, harnessed 531 insights from peers and experts to help you assess how these HaloITSM use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for HaloITSM
What is HaloITSM?
What is HaloITSM used for?
What are the top features of HaloITSM?
Who uses HaloITSM?
What are HaloITSM alternatives?
Where is HaloITSM located?
Popular Business Setting
for HaloITSM
Top Industries
- Information Technology and Services
- Hospital & Health Care
- Telecommunications
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used HaloITSM to Enhance customer relationships and Acquire customers
HaloITSM Alternatives
Peer and Expert Opinion on Features
for HaloITSM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (45) |
| Dashboard | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (45) |
| Dashboard | Read Reviews (7) |
IT and Other Capabilities
for HaloITSM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (64) |
| Data Export | Read Reviews (36) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (64) |
| Data Export | Read Reviews (36) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (112) |
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (18) |
| Email Support | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (112) |
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (18) |
| Email Support | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for HaloITSM
Overall Risk Meter
Top Failure Risks for HaloITSM
Vendor Profile Details
Company Name
HaloITSM
Company Website
https://haloitsm.com/HQ Location
2 Market Place, Stowmarket, Suffolk IP14 1DP, GB
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