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Product Business Settings
HaloITSM is popular in Information Technology And Services, Hospital & Health Care, and Telecommunications industries and is widely used by Small Business, Mid Market, and Enterprise.
HaloITSM Product Overview
HaloITSM transforms enterprise service management by integrating IT operations, customer service, and project management into a unified platform. It offers ITIL-aligned incident and problem management, enhanced by industry-leading AI, to minimize IT errors and expedite resolutions. Its analytics capabilities provide insights that align IT delivery with business needs. HaloITSM supports diverse sectors, including healthcare and finance, ensuring tailored solutions for specific industry challenges. The platform is trusted by over 100,000 users globally, demonstrating its reliability and effectiveness in optimizing service delivery. HaloITSM's comprehensive approach allows businesses to streamline workflows and improve service quality across all operations.
How satisfied the customers are with HaloITSM use-cases
Reviews
"...The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing. ...." Peer review by Robbie E., Service Manager, Information Technology and Services
HaloITSM Customer Insights, Testimonials and Case Studies
Why is HaloITSM the best choice for Helpdesk Management?
How does HaloITSM facilitate Workflow Management?
What is HaloITSM?
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows.
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
What is HaloITSM used for?
What are the top features of HaloITSM?
Who uses HaloITSM?
What are HaloITSM alternatives?
Where is HaloITSM located?
8 buyers and buying teams have used Cuspera to assess how well HaloITSM solved their Help Desk needs. Cuspera uses 531 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Chatbot and Live Chat - Tech Talk with Excalibur Data Systems
Peers used HaloITSM for helpdesk management and workflow management
HaloITSM Competitors
HaloITSM Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for HaloITSM
Overall Risk Meter
Top Failure Risks for HaloITSM
Halo Service Solutions Ltd. News
Halo Service Solutions Ltd. Profile
Company Name
Halo Service Solutions Ltd.
Company Website
https://usehalo.com/haloitsmHQ Location
2 Market Place, Stowmarket, Suffolk IP14 1DP, GB
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