Giva and HaloITSM are both notable players in the help desk solutions space, targeting different user needs and industries. Giva excels in analytics and customer feedback, targeting healthcare and legal sectors, while HaloITSM emphasizes advanced helpdesk and collaboration features, appealing strongly to IT and telecommunication firms. Both products offer comprehensive 24/7 support, catering to enterprises seeking robust support structures.
Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.
HaloITSM: HaloITSM offers intuitive ITIL-aligned service desk software to standardize IT processes. A free trial is available for this all-inclusive, unlimited solution.
Deployed Market Segments: Giva vs HaloITSM
Share of peer evidence by company size for Giva and HaloITSM. Each product segments add up to 100%. Click any segment for supporting evidence.
| Giva | HaloITSM | |
|---|---|---|
| Key Capabilities Supported | Giva focuses on helpdesk management and customer feedback management, aligning well with organizations needing structured customer interaction processes. → | HaloITSM emphasizes strong helpdesk management and workflow management, appealing to users seeking efficient workflow structuring. → |
| Business Goals | Giva assists organizations in improving ROI and acquiring new customers, fitting needs of businesses targeting growth and revenue. → | HaloITSM aims to enhance customer relationships and improve internal communications, catering to firms focusing on relationship development. → |
| Core Features | Giva provides robust custom reporting and data integration features, ideal for users who require detailed analytics and compliant data handling. → | HaloITSM offers extensive custom reporting and strong data import capabilities, suitable for companies emphasizing data-driven insights. → |
| Vendor Support | Giva offers 24/7 support along with phone and email options, meeting the expectations of enterprises requiring immediate assistance. → | HaloITSM provides 24/7 support and a variety of contact options, supporting businesses demanding consistent and varied assistance channels. → |
| Segments and Industries | Giva serves mid-market to large enterprises, especially in healthcare and legal services, aligning with sectors needing detailed customer insights. → | HaloITSM caters predominantly to large enterprises in IT and telecommunications, reflecting its strength in managing complex IT requirements. → |
| Operational Alignment | Giva fits well with organizations seeking structured customer interaction, particularly in health and legal sectors, where analytics are crucial. → | HaloITSM blends seamlessly into IT-focused workflows, providing the tools needed for efficient operation and collaboration in tech-heavy environments. → |
Applying your context and needs changes the comparison
Giva and HaloITSM: Best activities based on customer satisfaction
Most deployed common Activities for Giva and HaloITSM
How can Giva and HaloITSM optimize your Helpdesk Management Workflow?
"...We have had great success implementing Giva as our help desk tool...." Peer review by Gary, Encompass Health Home/Catholic Charities of Broome County
"...The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing. ...." Peer review by Robbie E., Service Manager, Information Technology and Services
What solutions does Giva and HaloITSM provide for Workflow Management?
"...Giva has implemented their workflows, grids, charts and other monitoring tools in an intuitive, slick and simple way, similar to the Apple Computer iPhone and iPad user interface design...." Peer review by Ken Adams, Chief Information Officer, Miles & Stockbridge
"...It is very configurable, allowing you to change workflows for your specific needs...." Peer review by Robbie E., Service Manager, Information Technology and Services
Giva in Action: Unique Activities
How efficiently Does Giva manage your Customer Feedback Management?
"...About Giva Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price...." Peer review
How does Giva facilitate Knowledge Management?
"...Giva can handle the basics: ticketing, asset handling, knowledge bases, and change management...." Peer review by Daniel R.
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Giva peer evidence is 54% Enterprise. HaloITSM peer evidence is 83% SMB and Mid-Market.
| Giva | HaloITSM | |
|---|---|---|
| Peer score | 4.7 | 4.5 |
| Peer insights | 819 | 531 |
| Top industries |
Hospital & Health Care 39.0%
Legal Services 19.0%
Retail 11.0%
|
Information Technology And Services 56.0%
Hospital & Health Care 15.0%
Telecommunications 10.0%
|
| SMB and Mid-Market | 46.0% | 83.0% |
| Enterprise | 54.0% | 17.0% |
News
Latest HaloITSM news
Halo and UST Forge Partnership to Drive Enterprise Service Management
Halo has partnered with UST to integrate its enterprise service management platform into UST's global services portfolio. This collaboration aims to enhance service management capabilities for enterprises, offering improved operational efficiency and faster ROI. UST will provide implementation and advisory services to support the deployment of Halo's platform across multinational environments.
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