NinjaOne and HaloITSM are leading help desk solutions tailored for different business needs. NinjaOne excels with comprehensive security features and strong integration capabilities, making it ideal for large enterprises in IT and software sectors. HaloITSM, with strong collaboration and knowledge management features, suits a diverse range of industries including healthcare and telecommunications, and supports improving internal communication alongside customer relationship enhancement.
NinjaOne (formerly NinjaRMM): NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.
HaloITSM: HaloITSM offers intuitive ITIL-aligned service desk software to standardize IT processes. A free trial is available for this all-inclusive, unlimited solution.
Deployed Market Segments: NinjaOne (formerly NinjaRMM) vs HaloITSM
Share of peer evidence by company size for NinjaOne (formerly NinjaRMM) and HaloITSM. Each product segments add up to 100%. Click any segment for supporting evidence.
| NinjaOne (formerly NinjaRMM) | HaloITSM | |
|---|---|---|
| Key Capabilities Supported | NinjaOne supports helpdesk management, contract and sales document management, and workflow management, catering primarily to IT and software businesses. → | HaloITSM enhances helpdesk management, with strong workflow and knowledge management, serving diverse sectors like healthcare. → |
| Business Goals | NinjaOne aims to acquire customers and enhance relationships, focusing on scaling best practices and improving efficiencies for large enterprises. → | HaloITSM works towards enhancing customer relationships, acquiring new clients, and improving internal communications. → |
| Core Features | NinjaOne shines with advanced security, ease of migration, and robust integration, supporting large IT infrastructures. → | HaloITSM offers dynamic custom reporting, data management, and compliance features crucial for varied industries. → |
| Vendor Support | NinjaOne offers extensive 24/7 support, complemented by training and multiple communication channels. → | HaloITSM provides strong 24/7 support alongside phone, chat, and email options, aligning with flexible operability. → |
| Segments and Industries | NinjaOne caters extensively to large enterprises, mainly within IT services and computer security sectors. → | HaloITSM attracts a broad user base, including large enterprises in IT and healthcare, due to its versatile features. → |
| Operational Alignment | NinjaOne aligns with large-scale, complex IT operations, facilitating robust integration and security management. → | HaloITSM fits well in diverse environments, focusing on collaboration and effective communication strategies. → |
Applying your context and needs changes the comparison
NinjaOne (formerly NinjaRMM) and HaloITSM: Best activities based on customer satisfaction
Most deployed common Activities for NinjaOne (formerly NinjaRMM) and HaloITSM
What makes NinjaOne (formerly NinjaRMM) and HaloITSM ideal for Helpdesk Management?
"...Our account manager and support are quickly helpful and responsive...." Peer review by Verified Reviewer, Information Technology and Services
"...We have even more recently implemented the software across 3 other departments, its not just for IT help desks which makes things a lot easier for all our departments keeping our information in one place...." Peer review by John C., Head of IT , Telecommunications
What benefits does NinjaOne (formerly NinjaRMM) and HaloITSM offer for Workflow Management?
"...It fits in with our workflow very nicely...." Peer review by Thomas A., Owner, Information Technology and Services
"...Among its best features, I can highlight your own domain and notification automation, for simple or specific tasks allowing you to organize the workflow...." Peer review by Samuel G, Arquitecto de datos
NinjaOne (formerly NinjaRMM) in Action: Unique Activities
How does NinjaOne (formerly NinjaRMM) facilitate Training & Onboarding?
"...Our entire staff is onboard with Ninja and enjoying the ease of use...." Peer review by Jeremy H, Service Manage
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| NinjaOne (formerly NinjaRMM) | HaloITSM | |
|---|---|---|
| Peer score | 4.8 | 4.5 |
| Peer insights | 1388 | 531 |
| Top industries |
Information Technology And Services 63.0%
Computer & Network Security 14.0%
Computer Software 5.0%
|
Information Technology And Services 56.0%
Hospital & Health Care 15.0%
Telecommunications 10.0%
|
| SMB and Mid-Market | 97.0% | 83.0% |
| Enterprise | 3.0% | 17.0% |
News
Latest NinjaOne (formerly NinjaRMM) news
NinjaOne Browser Management Closes the Browser Visibility and Control Gap for IT
NinjaOne introduced Browser Management, enhancing its IT operations platform by integrating browser visibility and control. The solution provides centralized management of browser policies and AI governance, reducing risks from unapproved extensions and AI usage. It integrates seamlessly with existing IT operations, improving security without requiring users to change browsers.
Latest HaloITSM news
Halo and UST Forge Partnership to Drive Enterprise Service Management
Halo has partnered with UST to integrate its enterprise service management platform into UST's global services portfolio. This collaboration aims to enhance service management capabilities for enterprises, offering improved operational efficiency and faster ROI. UST will provide implementation and advisory services to support the deployment of Halo's platform across multinational environments.
Similar alternatives in this category
Other products peers often evaluate alongside these two. Compare each alternative with either product.
