Mojo Helpdesk Overview

Mojo Helpdesk excels in cloud-based ticket tracking, tailored for enhancing both employee and customer service experiences. It simplifies the management of support requests by centralizing and assigning tickets efficiently. Unique features include auto-assignment and tagging, which streamline response workflows and improve service delivery. The platform's ability to reuse answers ensures consistent and rapid resolution of common issues. With a user base exceeding 2.5 million, Mojo Helpdesk is scalable, supporting businesses from startup phases to large-scale operations. Notably, it offers a quick setup process, allowing organizations to deploy their help desk in just four steps. This makes it an ideal solution for companies seeking to optimize their support systems without incurring high costs.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Mojo Helpdesk.

Other use cases:

  • Knowledge Management
  • Measuring Customer Satisfaction
  • Groups Management
  • Contract Management
  • Training & Onboarding
  • Tracking & Monitoring Communications
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Mojo Helpdesk.

Other priorities:

  • Improve Efficiency
  • Build Brand Awareness
  • Scale Best Practices
  • Acquire Customers
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Mojo Helpdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Mojo Helpdesk works with different mediums / channels such as E-Mail.

Mojo Helpdesk's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Mojo Helpdesk support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Mojo Helpdesk analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Mojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking...." Peer review

Mojo Helpdesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.

Popular Business Setting

for Mojo Helpdesk

Top Industries

  • Education
  • Government Administration
  • Consumer Goods

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Mojo Helpdesk is popular in Education, Government Administration, and Consumer Goods and is widely used by Mid Market, Small Business, and Enterprise.

Mojo Helpdesk Customer wins, Customer success stories, Case studies

What benefits does Mojo Helpdesk offer for Helpdesk Management?

How can Mojo Helpdesk optimize your Workflow Management Workflow?

How efficiently Does Mojo Helpdesk manage your Engagement Management?

What solutions does Mojo Helpdesk provide for Knowledge Management?

What benefits does Mojo Helpdesk offer for Measuring Customer Satisfaction?

12 buyers and buying teams have used Cuspera to assess how well Mojo Helpdesk solved their Help Desk needs. Cuspera uses 982 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Easton Area School District - Education - Education

Mojo Helpdesk helped Easton Area School District modernize its IT support. The district replaced an outdated on-premises help desk with a cloud-based system. Staff, students, and families now use Goo...gle SAML SSO and public ticket pages for easy access. The IT team uses canned responses, automation, and role-based permissions. Communication and workflows improved for 2,000 staff and 10,000 students. The district saw smoother support and faster ticket resolution.

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Marion Central Schools - Education - Education

Mojo Helpdesk helped Marion Central Schools in New York improve IT support for K-12 students. The school district replaced an outdated email system with Mojo Helpdesk to track and manage support tick...ets. Four agents now serve 139 users, responding faster and keeping learning on track. The team uses Mojo’s knowledge base to answer common questions and integrates with Google Classroom and ClassLink. Response times improved and issues no longer get lost.

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Simplain Software Solutions - Information Technology And Services - Information Technology and Services

Mojo Helpdesk helped Simplain Software Solutions manage over 2,000 support tickets. The company struggled to keep up with service level agreements and timely responses. Mojo Helpdesk automated ticket... tracking and notifications for agents. Simplain customized the platform to fit their needs and budget. The solution improved SLA compliance and user communication. Agents now respond faster and track requests more easily.

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Hebron Public Schools - Education - Education

Mojo Helpdesk enabled Hebron Public Schools to support 1,792 users with just 2 IT agents. The previous help desk system only worked onsite, limiting flexibility for remote learning. Mojo Helpdesk pro...vided a cloud-based ticketing solution accessible from anywhere. This allowed teachers, students, and parents to get tech support at any time. The switch improved response times and supported distance learning for K-6 students.

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Genesis HealthCare - Hospital & Health Care - Hospital & Health Care

Mojo Helpdesk helped Genesis HealthCare process payroll requests faster and more accurately. The old system was hard to use and slowed down payroll staff. Mojo made it easy to track requests and see ...all steps and communications. The secure platform keeps data safe and meets privacy laws. Genesis now processes requests quickly and enjoys features like easy copy and paste. 27 agents serve 2043 users at Genesis HealthCare.

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Synapses Lab - Information Technology And Services - Information Technology and Services

Mojo Helpdesk helped Synapses Lab, an Italy-based location analytics company, improve customer satisfaction. Before, support requests by phone and email led to missed inquiries and slow response time...s. Mojo Helpdesk made it easy to assign tickets to the right agent and improved resolution time. Now, all tickets are answered quickly, helping Synapses Lab maintain a professional reputation. The platform is affordable and supports their growth.

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Mojo Helpdesk Testimonials—Edmonds College

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Frequently Asked Questions(FAQ)

for Mojo Helpdesk

What is Mojo Helpdesk used for?

Mojo Helpdesk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Visibility by Helpdesk Management, Workflow Management and Engagement Management .

What are the top features of Mojo Helpdesk?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of Mojo Helpdesk.

Who uses Mojo Helpdesk?

Mojo Helpdesk is used by Education, Government Administration and Consumer Goods among other industries.

What are Mojo Helpdesk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for Mojo Helpdesk.

Where is Mojo Helpdesk located?

Mojo Helpdesk is headquartered at 9020 N. Cap of Texas Hwy, Great Hills Corp Ctr 1, ste365, Austin, Texas 78759, US.
lightning

Peers used Mojo Helpdesk for helpdesk management and workflow management

Mojo Helpdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (91)
Analytics

3.85/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (91)
Analytics

3.85/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for Mojo Helpdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Mojo Helpdesk

Metadot Corporation News

Product

Gain Full Visibility with the New SLA Inspector

Mojo Helpdesk introduces the SLA Inspector, offering detailed insights into SLA target calculations and tracking. This tool helps admins and managers identify breaches, validate calculations, and guide teams effectively.

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Metadot Corporation Profile

Company Name

Metadot Corporation

Company Website

https://www.mojohelpdesk.com/

HQ Location

9020 N. Cap of Texas Hwy, Great Hills Corp Ctr 1, ste365, Austin, Texas 78759, US

Employees

NA

Social

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Financials

PRIVATE