Mojo Helpdesk Overview

Mojo Helpdesk excels in cloud-based ticket tracking, tailored for enhancing both employee and customer service experiences. It simplifies the management of support requests by centralizing and assigning tickets efficiently. Unique features include auto-assignment and tagging, which streamline response workflows and improve service delivery. The platform's ability to reuse answers ensures consistent and rapid resolution of common issues. With a user base exceeding 2.5 million, Mojo Helpdesk is scalable, supporting businesses from startup phases to large-scale operations. Notably, it offers a quick setup process, allowing organizations to deploy their help desk in just four steps. This makes it an ideal solution for companies seeking to optimize their support systems without incurring high costs.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Mojo Helpdesk.

Other use cases:

  • Knowledge Management
  • Measuring Customer Satisfaction
  • Groups Management
  • Contract Management
  • Training & Onboarding
  • Tracking & Monitoring Communications
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Mojo Helpdesk.

Other priorities:

  • Improve Efficiency
  • Build Brand Awareness
  • Scale Best Practices
  • Acquire Customers
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Mojo Helpdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Mojo Helpdesk works with different mediums / channels such as E-Mail.

Mojo Helpdesk's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Mojo Helpdesk support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Mojo Helpdesk analytics capabilities include Custom Reports, and Analytics.

Reviews

"...About once a year, we do a review of the help desk and ticket tracking software to see if we can find something more user friendly at a better price...." Peer review by Dan H., Digital Director

Mojo Helpdesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.

Popular Business Setting

for Mojo Helpdesk

Top Industries

  • Education
  • Government Administration
  • Consumer Goods

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Mojo Helpdesk is popular in Education, Government Administration, and Consumer Goods and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Mojo Helpdesk Use Cases

What benefits does Mojo Helpdesk offer for Helpdesk Management?

How can Mojo Helpdesk optimize your Workflow Management Workflow?

What makes Mojo Helpdesk ideal for Engagement Management?

What Are the key features of Mojo Helpdesk for Knowledge Management?

How does Mojo Helpdesk address your Measuring Customer Satisfaction Challenges?

17+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Mojo Helpdesk solved their Help Desk needs. Cuspera uses 982 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Computer Software

CASE STUDY Simplain Software Solutions

Simplain Software Solutions, based in California, faced challenges in keeping up with service level agreements due to communication issues. They used Mojo Helpdesk to automate responses and track use...r request statuses. This helped them manage over 2000 tickets, improve SLAs, and customize the platform to meet their needs. The solution enabled timely responses and better organization of service requests.

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Education

CASE STUDY Marion Central Schools

Marion Central Schools faced challenges with tracking IT issues due to an outdated email system. They implemented Mojo Helpdesk to improve communication and response times. The solution allowed agent...s to track tickets on-the-go and automatically generate tickets from emails. This led to better communication across devices and a knowledge base for self-service. The result was improved response time and organization of issues.

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Information Technology and Services

CASE STUDY Synapses Lab

Synapses Lab faced challenges with slow response times and missed inquiries due to handling customer requests by phone and email. They implemented Mojo Helpdesk to streamline ticket assignment and im...prove resolution times. As a result, all tickets are now answered promptly, maintaining a professional image and improving customer satisfaction.

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Hospital & Health Care

CASE STUDY Genesis Healthcare

Genesis Healthcare had trouble processing payroll requests with their old system. It was complicated and slow, making it hard to track who did what. They needed a simple system to support their emplo...yees. Genesis chose Mojo Helpdesk for its ease of use and secure communication. With Mojo, they can see previous steps and communications, making processing requests easier and faster. The team enjoys using Mojo because it simplifies their work.

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Hospital & Health Care

CASE STUDY Sona Dermatology & MedSpa

Sona Dermatology & MedSpa faced challenges with their previous ticket management system, which was complex and hindered business operations. They needed a simpler solution to improve patient support.... Mojo Helpdesk provided an easy-to-use ticketing system that allowed staff and doctors to submit tickets effortlessly. With Mojo, Sona improved communication, organized daily processes, and enhanced patient information sharing. Staff found the new system user-friendly and appreciated the improved searchability and automation. The switch to Mojo resulted in faster issue resolution and better patient care.

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Information Technology and Services

CASE STUDY Raksha Technologies

Raksha Technologies needed to track customer interactions and response times to meet service level agreements. They chose Mojo Helpdesk for its easy-to-use interface and automated call logging. This ...solution improved customer confidence and service quality, helping Raksha maintain its reputation. With Mojo, they can track tickets and ensure timely responses, meeting their SLAs.

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Video

Mojo Helpdesk Testimonials—Edmonds College

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Frequently Asked Questions(FAQ)

for Mojo Helpdesk

What is Mojo Helpdesk used for?

Mojo Helpdesk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Visibility by Helpdesk Management, Workflow Management and Engagement Management .

What are the top features of Mojo Helpdesk?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of Mojo Helpdesk.

Who uses Mojo Helpdesk?

Mojo Helpdesk is used by Education, Government Administration and Consumer Goods among other industries.

What are Mojo Helpdesk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for Mojo Helpdesk.

Where is Mojo Helpdesk located?

Mojo Helpdesk is headquartered at 9020 N. Cap of Texas Hwy, Great Hills Corp Ctr 1, ste365, Austin, Texas 78759, US.
lightning

Peers used Mojo Helpdesk for helpdesk management and workflow management

Mojo Helpdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (91)
Analytics

3.85/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (91)
Analytics

3.85/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Mojo Helpdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Mojo Helpdesk

Metadot Corporation News

Product

Gain Full Visibility with the New SLA Inspector

Mojo Helpdesk introduces the SLA Inspector, offering detailed insights into SLA target calculations and tracking. This tool helps admins and managers identify breaches, validate calculations, and guide teams effectively.

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Metadot Corporation Profile

Company Name

Metadot Corporation

Company Website

https://www.mojohelpdesk.com/

HQ Location

9020 N. Cap of Texas Hwy, Great Hills Corp Ctr 1, ste365, Austin, Texas 78759, US

Employees

NA

Social

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Financials

PRIVATE