Mojo Helpdesk Overview
This is a summary of the comprehensive capabilities and benefits of Mojo Helpdesk based on over 982 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Mojo Helpdesk, Jitbit Helpdesk, Track-It!, Cayzu Help Desk, Azuredesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Mojo Helpdesk is right for your needs? Our Cuspera AI engine can evaluate how Mojo Helpdesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Mojo Helpdesk supports business activities such as:
- Helpdesk Management
- Workflow Management
- Engagement Management
- Knowledge Management
- Measuring Customer Satisfaction
Mojo Helpdesk can help you with many business goals, such as Enhance Customer Relationships, Improve Visibility, Improve Efficiency, Build Brand Awareness, Scale Best Practices, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Mojo Helpdesk's capabilities include Ticketing, Alerts: Popups & Notifications, Personalization, etc.
Mojo Helpdesk Education Vertical is its biggest customer base.
Reviews
"...fascinating!. Mojo Helpdesk helps to manage customer support issues efficiently...." Peer review by Caleb O., Founder, Marketing and Advertising
Cuspera Reviews
12 buyers and buying teams have used Cuspera to assess how well Mojo Helpdesk solved their Help Desk needs. Cuspera uses 982 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Improve Visibility are the most popular business priorities peers achieved using Mojo Helpdesk.
Use Cases
Peers recommend Helpdesk Management , Workflow Management , Engagement Management , as the business use cases that they have been most satisfied while using Mojo Helpdesk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.71/5 ★ |
"...fascinating!. Mojo Helpdesk helps to manage customer support issues efficiently...." Peer review by Caleb O., Founder, Marketing and Advertising |
| Workflow Management |
4.81/5 ★ |
"...After we set up the Mojo Helpdesk and created the right workflow, it becomes very easy to assign the ticket to the right and available person of the team, said Di Mauro. ..." Synapses Lab |
| Engagement Management with E-Mail |
4.00/5 ★ |
"...I would also like the ability to set reminder emails to go to support staff if a ticket has been open for X days, so they can be reminded to follow up...." Peer review by Ken Worsley |
| engaging and following up |
3.29/5 ★ |
"...I would also like the ability to set reminder emails to go to support staff if a ticket has been open for X days, so they can be reminded to follow up...." Peer review by Ken Worsley |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.71/5 ★ |
"...fascinating!. Mojo Helpdesk helps to manage customer support issues efficiently...." Peer review by Caleb O., Founder, Marketing and Advertising |
|
| Workflow Management |
4.81/5 ★ |
"...After we set up the Mojo Helpdesk and created the right workflow, it becomes very easy to assign the ticket to the right and available person of the team, said Di Mauro. ..." Synapses Lab |
|
| Engagement Management with E-Mail |
4.00/5 ★ |
"...I would also like the ability to set reminder emails to go to support staff if a ticket has been open for X days, so they can be reminded to follow up...." Peer review by Ken Worsley |
|
| engaging and following up |
4.00/5 ★ |
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 982 insights from peers and experts to help you assess how these Mojo Helpdesk use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Mojo Helpdesk
What is Mojo Helpdesk used for?
What are the top features of Mojo Helpdesk?
Who uses Mojo Helpdesk?
What are Mojo Helpdesk alternatives?
Where is Mojo Helpdesk located?
Popular Business Setting
for Mojo Helpdesk
Top Industries
- Education
- Government Administration
- Consumer Goods
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Mojo Helpdesk to Enhance customer relationships and Improve visibility
Mojo Helpdesk Alternatives
Peer and Expert Opinion on Features
for Mojo Helpdesk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (233) |
| Alerts: popups & Notifications | Read Reviews (13) |
| Personalization | Read Reviews (9) |
| Dashboard | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (233) |
| Alerts: popups & Notifications | Read Reviews (13) |
| Personalization | Read Reviews (9) |
| Dashboard | Read Reviews (7) |
IT and Other Capabilities
for Mojo Helpdesk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (27) |
| Data Import | Read Reviews (67) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (27) |
| Data Import | Read Reviews (67) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (200) |
| Email Support | Read Reviews (8) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (200) |
| Email Support | Read Reviews (8) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (91) |
| Analytics | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (91) |
| Analytics | Read Reviews (8) |
Software Failure Risk Guidance
?for Mojo Helpdesk
Overall Risk Meter
Top Failure Risks for Mojo Helpdesk
Vendor Profile Details
Company Name
Mojo Helpdesk
Company Website
https://www.mojohelpdesk.com/HQ Location
9020 N. Cap of Texas Hwy, Great Hills Corp Ctr 1, ste365, Austin, Texas 78759, US
Employees
NA
Social
Financials
PRIVATE
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