Mojo Helpdesk: Help Desk Software and Ticket Tracking
Education Case Studies and Success Stories with Mojo Helpdesk
CASE STUDY Austin Community College
Austin Community College faced challenges with constant reorganizations and costly workflow changes. They needed a more flexible and cost-effective help desk solution. Mojo Helpdesk provided a risk-f...ree solution with Google integration. The college improved help desk efficiency, decreased costs, and increased user satisfaction. They now handle over 1,700 tickets a month with 190 agents. Employees and customers have noticed better experiences and more visibility.
Mojo Helpdesk helped Austin Community College improve help desk efficiency. The college faced constant reorganizations and slow, costly workflow changes. Mojo Helpdesk offered a flexible, cost-effect...ive solution with Google integration. The rollout took three months and employees quickly adopted the new system. The college no longer needed to increase tech support staff. User satisfaction and ticket management improved for both agents and customers.
Mojo Helpdesk helped Hebron Public Schools support remote work and learning. The old ticket system only worked onsite and was outdated. Mojo Helpdesk gave them a cloud-based help desk that staff, stu...dents, and parents could use from anywhere. The solution was affordable and easy to set up with G Suite. Hebron quickly resolved tech issues and supported distance learning at any time.
Austin Community College improved help desk efficiency using Mojo Helpdesk, reducing costs and increasing user satisfaction across its 11 campuses serving over 100,000 students.
Mojo Helpdesk helped Marion Central Schools improve IT response time. The school district struggled with tracking issues and slow, outdated email systems. Mojo Helpdesk provided a ticketing app that ...works on any device and integrates with Google Classroom and ClassLink. Agents can now track and respond to tickets in real time. The knowledge base lets users find answers on their own. The solution fit the district’s budget and made IT support faster and more organized.
Hebron Public Schools faced a challenge with their outdated ticket management system that was only accessible onsite. They needed a flexible solution to support remote learning. They implemented Mojo... Helpdesk, a cloud-based platform, allowing access from anywhere. This helped them support students, teachers, and parents remotely. The solution was cost-effective and integrated well with G Suite, enabling quick resolution of technology issues and supporting distance learning effectively.
Marion Central Schools faced challenges with tracking IT issues due to an outdated email system. They implemented Mojo Helpdesk to improve communication and response times. The solution allowed agent...s to track tickets on-the-go and automatically generate tickets from emails. This led to better communication across devices and a knowledge base for self-service. The result was improved response time and organization of issues.
Computer Software Case Studies and Success Stories with Mojo Helpdesk
CASE STUDY Simplain Software Solutions
Simplain Software Solutions, based in California, faced challenges in keeping up with service level agreements due to communication issues. They used Mojo Helpdesk to automate responses and track use...r request statuses. This helped them manage over 2000 tickets, improve SLAs, and customize the platform to meet their needs. The solution enabled timely responses and better organization of service requests.
Mojo Helpdesk helped Simplain Software Solutions automate responses and track user request statuses. Simplain struggled to keep up with service level agreements and timely communication. Mojo Helpdes...k provided ticket management, automation, and customizable notifications. The team managed over 2000 tickets and improved SLA compliance. Mojo's affordability and customization were key for Simplain's small team.
Information Technology and Services Case Studies and Success Stories with Mojo Helpdesk
CASE STUDY Raksha Technologies
Raksha Technologies enhanced customer service and confidence using Mojo Helpdesk with 36 agents serving 1,500 customers across six countries, improving service delivery efficiency and reputation.
Mojo Helpdesk helped Synapses Lab improve customer satisfaction. Before, customer requests by phone and email slowed response times and some inquiries were missed. Mojo Helpdesk made it easy to assig...n tickets to the right agent and improved resolution time. Now, all tickets are answered quickly and Synapses Lab maintains a professional image. The platform is affordable and supports reliable service for their customers.
Raksha Technologies needed to track customer interactions and response times to meet service level agreements. They chose Mojo Helpdesk for its easy-to-use interface and automated call logging. This ...solution improved customer confidence and service quality, helping Raksha maintain its reputation. With Mojo, they can track tickets and ensure timely responses, meeting their SLAs.
Mojo Helpdesk helped Raksha Technologies improve customer service quality. Raksha needed to track customer interactions and response times to meet service level agreements. Mojo Helpdesk offered an e...asy interface and automated call logging. The dashboard made it simple to track tickets and team performance. Raksha now inspires more customer confidence and meets SLA requirements.
Synapses Lab faced challenges with slow response times and missed inquiries due to handling customer requests by phone and email. They implemented Mojo Helpdesk to streamline ticket assignment and im...prove resolution times. As a result, all tickets are now answered promptly, maintaining a professional image and improving customer satisfaction.
Hospital & Health Care Case Studies and Success Stories with Mojo Helpdesk
CASE STUDY Sona Dermatology & MedSpa
Mojo Helpdesk helped Sona Dermatology & MedSpa simplify daily processes and patient requests. Sona struggled with a complex ticket management system that slowed staff and hurt profits. Mojo Helpdesk ...made ticketing easy for staff and doctors. The help center feature improved information sharing and organization. Staff now resolve issues faster and provide better patient support.
Genesis Healthcare had trouble processing payroll requests with their old system. It was complicated and slow, making it hard to track who did what. They needed a simple system to support their emplo...yees. Genesis chose Mojo Helpdesk for its ease of use and secure communication. With Mojo, they can see previous steps and communications, making processing requests easier and faster. The team enjoys using Mojo because it simplifies their work.
Sona Dermatology & MedSpa faced challenges with their previous ticket management system, which was complex and hindered business operations. They needed a simpler solution to improve patient support.... Mojo Helpdesk provided an easy-to-use ticketing system that allowed staff and doctors to submit tickets effortlessly. With Mojo, Sona improved communication, organized daily processes, and enhanced patient information sharing. Staff found the new system user-friendly and appreciated the improved searchability and automation. The switch to Mojo resulted in faster issue resolution and better patient care.
Mojo Helpdesk helped Genesis Healthcare process payroll requests faster and more accurately. The old system was hard to use and slowed down the payroll team. Mojo made it easy to track requests and s...ee all past actions. Agents now process requests more quickly and with fewer errors. The system keeps data safe and meets privacy laws. Staff enjoy using Mojo because it saves time and is simple to use.
Genesis HealthCare improved payroll processing efficiency using Mojo Helpdesk, with 27 agents serving 2,043 users, enhancing communication and request handling for care providers and patients.
