ConnectWise Manage vs. RaiseATicket: Comparing Best Help Desk Solutions 2026

Overview: ConnectWise Manage and RaiseATicket as Help Desk Category solutions.

ConnectWise Manage and RaiseATicket are Help Desk solutions catering to different business scales and needs. ConnectWise Manage is robust, supporting extensive IT services with features like integration and 24/7 support. RaiseATicket is designed for smaller operations, emphasizing collaboration and higher customer interaction. Both offer unique capabilities for scaling and enhancing customer relationships, but ConnectWise Manage is suitable for larger enterprises, while RaiseATicket fits smaller enterprises with simpler demands.

ConnectWise Manage: ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.

RaiseATicket: Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.

ConnectWise Manage RaiseATicket
Key Capabilities Supported ConnectWise Manage covers capabilities like sales document, helpdesk, and workflow management to streamline various operational needs. → RaiseATicket emphasizes helpdesk and engagement management with additional support for knowledge sharing and collaboration among team members. →
Business Goals ConnectWise Manage helps businesses acquire new customers, improve sales, and build customer relationships efficiently. → RaiseATicket focuses on building brand awareness, enhancing customer relations, and supporting stakeholder engagement at a smaller scale. →
Core Features ConnectWise Manage integrates well with other systems, offering data export, custom reports, and ease of migration to support complex operational needs. → RaiseATicket's features include training and onboarding, analytics, and custom reporting to cater to simpler operational requirements. →
Vendor Support ConnectWise Manage offers 24/7 support, including email, chat, and phone services for comprehensive assistance. → RaiseATicket provides constant support through training sessions and around-the-clock availability, prioritizing immediate user assistance needs. →
Segments and Industries ConnectWise Manage is popular in large-scale IT services and network security firms, supporting large enterprise environments. → RaiseATicket suits small IT service companies and computer software businesses, ideal for niche segments with focused needs. →
Operational Alignment ConnectWise Manage aligns with complex operational workflows, designed for larger enterprises with extensive IT needs. → RaiseATicket fits simpler, scaled-down operations, aligning well with smaller teams needing straightforward helpdesk management. →
lightning

Applying your context and needs changes the comparison

ConnectWise Manage and RaiseATicket: Best activities based on customer satisfaction

ConnectWise Manage in Action: Unique Activities

How efficiently Does ConnectWise Manage manage your Helpdesk Management?
ConnectWise Manage effectively handles helpdesk requests by allowing users to track, manage, and report on them. The software also offers flexible communication options, enabling users to interact with the system in various ways. ConnectWise Manage provides a comprehensive suite of tools for helpdesk management, but some users may find the interface to be challenging.
"...ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location...." Peer review
What benefits does ConnectWise Manage offer for Sales Document Management?
ConnectWise Manage allows businesses to manage customer contracts, automate invoices, and store documents in a central location. The platform facilitates the management of client interactions, projects, billing, and agreements. Some functions, such as the cloud console for synchronizing Office 365 licenses, may not consistently perform as expected.
"...We track and invoice service agreements and service tickets out of ConnectWise.5...." Peer review by Todd Swartzman, VP Operations, Realtime, LLC
What Are the key features of ConnectWise Manage for Workflow Management?
Connectwise Manage provides tools to create and manage automated workflows. These workflows streamline support requests, ensure tickets are not missed, and help maintain service level agreements. Some workflows, however, may be confusing to use due to the many available methods for completing tasks.
"...The customization options, workflows and SLA information makes this a critical tool for our support management...." Peer review by Greg Hardy, CEO / Member, Agility Technology Group, LLC
What makes ConnectWise Manage ideal for Contact List Management?
ConnectWise Manage enables users to manage and track contact information, company details, and service history. This software facilitates quick access to client information, enhancing customer care and business operations. nHowever, the system lacks the ability to import large contact lists efficiently.
"...It's used throughout our entire company to track time, manage sales opportunities, receive service tickets, send quotes and manage contacts, track expenses, and marketing campaigns...." Peer review by Manager in Marketing

RaiseATicket in Action: Unique Activities

What Are the key features of RaiseATicket for Engagement Management?
Raiseaticket empowers employees to collaborate and engage with internal support requests. nThe software offers a dashboard with intuitive visuals to track and understand ticket activity. nRaiseaticket's free platform encourages a customer-focused approach to internal support, ultimately leading to enhanced employee satisfaction and productivity.
"...In the beginning, a customer needed to travel a significant distance to interact with customer support services to solve their problems...." Free Email Ticketing System
What solutions does RaiseATicket provide for Training & Onboarding?
Raiseaticket provides training and onboarding capabilities for customer support teams. These capabilities include easy sign-up processes, intuitive software, and ongoing training resources. Raiseaticket focuses on enhancing customer experience by providing tools and knowledge for effective support.
"...Develop, train and place resources in the customer's path...." Free Email Ticketing System
What Are the key features of RaiseATicket for Knowledge Management?
The system provides a knowledge base and FAQ portal, enabling employees to quickly access relevant information. Employees can collaborate and share information, leading to faster ticket resolution. The knowledge base includes troubleshooting guides, how-to instructions, and best practices.
"...The knowledge base makes it easy for employees to find relevant, accurate, and consistent information across different categories. ..." Raiseaticket - 100% free s...
What benefits does RaiseATicket offer for Collaboration?
Raiseaticket promotes collaboration among teams by providing a platform for shared communication and data access. nThis free internal ticketing system encourages employees to work together, share knowledge, and solve problems. nThe platform also allows for real-time dashboards, enabling teams to monitor progress and collaborate on projects.
"...Competence, Innovation, Collaboration, Commitment and Co-ordination factors for successful teamwork...." Raiseaticket - 100% free...

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

ConnectWise Manage peer evidence is 93% SMB and Mid-Market. RaiseATicket peer evidence is 63% Enterprise.

ConnectWise Manage RaiseATicket
Peer score 4.1 4.4
Peer insights 5962 598
Top industries
Information Technology And Services 67.0%
Computer & Network Security 11.0%
Wholesale 7.0%
Information Technology And Services 71.0%
Computer Software 29.0%
SMB and Mid-Market 93.0% 37.0%
Enterprise 7.0% 63.0%
Pricing ConnectWise Manage

Integrations

Ecosystem partners each product commonly connects with.

ConnectWise Manage

Intercom
4.5
Wrike
4.3
SurveyMonkey
4.5
OnceHub
4.5
BirdEye
4.8
Typeform
4.6
HubSpot
4.5
ClickUp
4.7

News

Latest ConnectWise Manage news

ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer

ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.

06/09/2026 - source