Spiceworks IT Help Desk Overview
This is a summary of the comprehensive capabilities and benefits of Spiceworks IT Help Desk based on over 5083 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Spiceworks IT Help Desk, SysAid, Issuetrak, Track-It!, Jitbit Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Spiceworks IT Help Desk is right for your needs? Our Cuspera AI engine can evaluate how Spiceworks IT Help Desk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Spiceworks IT Help Desk supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Communication Management
- Scheduling & Dispatching
- Advertisement
Spiceworks IT Help Desk can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Establish Thought Leadership, Scale Best Practices, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, Spiceworks IT Help Desk's capabilities include Ticketing, Alerts: Popups & Notifications, Dashboard, etc.
Spiceworks IT Help Desk Education Vertical is its biggest customer base.
Reviews
"My company has been using this to manage our entire IT Help Desk for about 4-5 years! We love it! I am still amazed it is free! " - Christy Burnett
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Spiceworks IT Help Desk solved their Help Desk needs. Cuspera uses 5083 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Spiceworks IT Help Desk.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Communication Management , as the business use cases that they have been most satisfied while using Spiceworks IT Help Desk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.56/5 ★ |
"...SpiceWorks Help Desk is a fully functional solution you can use for free (hosted or cloud-based)...." Peer review by George R., Technology Support Professional |
| Knowledge Management |
4.69/5 ★ |
"...There is also knowledge base that works well both for IT department records and a searchable info base for users...." Peer review by George R., Technology Support Professional |
| creating knowledge base |
4.75/5 ★ |
"...With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries...." Peer review |
| sharing knowledge |
4.55/5 ★ |
"...Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas...." Peer review by Sergey, Manager, Technology Infrastructure and Compliance, sbe Lifestyle Hospitality |
| Communication Management with E-Mail and Phone Calls |
4.20/5 ★ |
"...Program is very cool in that you can send email to make tickets...." Peer review by Jason, Commercial Account Manager, DE-EL Enterprises, Inc. |
| sending & publishing communications |
3.99/5 ★ |
"...Give the users an option to submit tickets by sending an email to a particular address...." Peer review by John S., Assistant Manager, Network/IT, Pharmaceuticals |
| tracking & monitoring communications |
4.45/5 ★ |
"...The team has the ability to track and monitor support requests on a daily basis...." Peer review by Matthew, Director PMO, Information Technology and Services |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.56/5 ★ |
"...SpiceWorks Help Desk is a fully functional solution you can use for free (hosted or cloud-based)...." Peer review by George R., Technology Support Professional |
|
| Knowledge Management |
4.69/5 ★ |
"...There is also knowledge base that works well both for IT department records and a searchable info base for users...." Peer review by George R., Technology Support Professional |
|
| creating knowledge base |
4.69/5 ★ |
| sharing knowledge |
4.69/5 ★ |
| Communication Management with E-Mail and Phone Calls |
4.20/5 ★ |
"...Program is very cool in that you can send email to make tickets...." Peer review by Jason, Commercial Account Manager, DE-EL Enterprises, Inc. |
|
| sending & publishing communications |
4.20/5 ★ |
| tracking & monitoring communications |
4.20/5 ★ |
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 5083 insights from peers and experts to help you assess how these Spiceworks IT Help Desk use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
My company has been using this to manage our entire IT Help Desk for about 4-5 years! We love it! I am still amazed it is free! Testimonial By Christy Burnett |
|
I’m amazed at the level of functionality provided for FREE with Spiceworks! We run a couple of Spiceworks instances because the creative team needed their own ticket tracking system. User portal customization is so easy, we are able to provide targeted ticket submission forms for many scenarios. Th...is ensures that we capture all of the info we need to act on the request. |
|
Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can't beat the price point and support. Testimonial By Adam Griggs |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Christy Burnett |
My company has been using this to manage our entire IT Help Desk for about 4-5 years! We love it! I am still amazed it is free! Testimonial By Christy Burnett |
|
Ben Rise |
I’m amazed at the level of functionality provided for FREE with Spiceworks! We run a couple of Spiceworks instances because the creative team needed their own ticket tracking system. User portal customization is so easy, we are able to provide targeted ticket submission forms for many scenarios. Th...is ensures that we capture all of the info we need to act on the request. |
|
Adam Griggs Senior IT Specialist ESCO Group |
Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can't beat the price point and support. Testimonial By Adam Griggs |
Frequently Asked Questions(FAQ)
for Spiceworks IT Help Desk
What is Spiceworks IT Help Desk?
What is Spiceworks IT Help Desk used for?
What are the top features of Spiceworks IT Help Desk?
Who uses Spiceworks IT Help Desk?
What are Spiceworks IT Help Desk alternatives?
Where is Spiceworks IT Help Desk located?
Popular Business Setting
for Spiceworks IT Help Desk
Top Industries
- Education
- Information Technology and Services
- Construction
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Spiceworks IT Help Desk to Acquire customers and Enhance customer relationships
Spiceworks IT Help Desk Alternatives
Peer and Expert Opinion on Features
for Spiceworks IT Help Desk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (1152) |
| Alerts: popups & Notifications | Read Reviews (146) |
| Dashboard | Read Reviews (57) |
| Widgets | Read Reviews (48) |
| Personalization | Read Reviews (41) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (1152) |
| Alerts: popups & Notifications | Read Reviews (146) |
| Dashboard | Read Reviews (57) |
| Widgets | Read Reviews (48) |
| Personalization | Read Reviews (41) |
IT and Other Capabilities
for Spiceworks IT Help Desk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (152) |
| Data Import | Read Reviews (416) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (152) |
| Data Import | Read Reviews (416) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (47) |
| Chat Support | Read Reviews (42) |
| Email Support | Read Reviews (52) |
| 24/7 Support | Read Reviews (925) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (47) |
| Chat Support | Read Reviews (42) |
| Email Support | Read Reviews (52) |
| 24/7 Support | Read Reviews (925) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (446) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (446) |
Software Failure Risk Guidance
?for Spiceworks IT Help Desk
Overall Risk Meter
Top Failure Risks for Spiceworks IT Help Desk
Vendor Profile Details
Company Name
Spiceworks
Company Website
https://www.spiceworks.com/HQ Location
3700 N Capital of Texas Hwy, 100, Austin, TX 78746, US
Social
Get a personalised risk report for Spiceworks IT Help Desk
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Spiceworks IT Help Desk may get in touch with you regarding your request.
Request Custom Quote
Spiceworks will get in touch with you regarding your request.