BOSSDesk Overview

BOSS Solutions offers a versatile Help Desk ticketing system that supports IT service management and damage prevention. BOSSDesk, part of their ITSM suite, is designed for teams needing efficient ticket management and resolution tracking. It facilitates seamless communication between IT departments and end-users, ensuring issues are addressed promptly. The platform's 811 One Call ticket management feature is particularly beneficial for utility companies, preventing excavation-related damages by streamlining communication and coordination. A notable statistic is their stellar 99%+ customer retention rate, highlighting user satisfaction and reliability. This software is particularly valuable for organizations aiming to enhance their IT service operations and infrastructure protection efforts.

Use Cases

Customers recommend Helpdesk Management, Sales Call Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using BOSSDesk.

Other use cases:

  • Onboarding
  • Workflow Management
  • Contract Management
  • Engaging And Following Up
  • Collaboration
  • Sending & Publishing Communications
  • Products & Pricelist Management
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Business Priorities

Scale Best Practices and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using BOSSDesk.

Other priorities:

  • Enhance Customer Relationships
  • Launch New Products
  • Acquire Customers
  • Manage Risk
  • Improve Efficiency
  • Improve Internal Communications
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BOSSDesk Use-Cases and Business Priorities: Customer Satisfaction Data

BOSSDesk works with different mediums / channels such as Phone Calls. Offline. and On Premises.

BOSSDesk's features include Ticketing, Recording, Dashboard, etc. and BOSSDesk support capabilities include Phone Support, Email Support, Chat Support, etc. also BOSSDesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We are able to easily add notes and assign to various technicians to keep the work flowing. . ...." Peer review by Allan N., IT Professional

BOSSDesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Bossdesk offers award-winning IT ticketing systems available both on-premise and in the cloud. BOSS Solutions can be contacted for superior ITSM software.

Popular Business Setting

for BOSSDesk

Top Industries

  • Government Administration
  • Utilities
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

BOSSDesk is popular in Government Administration, Utilities, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

BOSSDesk Customer wins, Customer success stories, Case studies

What solutions does BOSSDesk provide for Helpdesk Management?

What benefits does BOSSDesk offer for Sales Call Management?

What makes BOSSDesk ideal for Customer Feedback Management?

What makes BOSSDesk ideal for Onboarding?

How can BOSSDesk optimize your Workflow Management Workflow?

9 buyers and buying teams have used Cuspera to assess how well BOSSDesk solved their Help Desk needs. Cuspera uses 1101 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Guadalupe-Blanco River Authority - Utilities

BOSS811 helps Guadalupe-Blanco River Authority manage damage prevention projects. The software lets them see all ticket metrics. This helps operators plan for the next year. Operations and management... are happy with the new system. It makes their work easier and more efficient.

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The Breakers - Hospitality

BOSSDesk ITSM and help desk software helped The Breakers, a luxury hotel in Palm Beach, move from paper-based processes to automated workflows. The hotel used BOSSDesk to streamline ticket management..., asset tracking, and facilities maintenance. This change improved operational efficiency and reduced administrative overhead. The Breakers saw faster response times and better resolution of IT issues. User satisfaction and productivity increased with the new system.

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AAA Northeast - Automotive

BOSSDesk helped AAA Northeast simplify and standardize their help desk. They expanded support to IT, human resources, automotive services, and more. The service catalog improved onboarding, workflow ...automation, and facilities management. Integration with SharePoint made change management better. Member satisfaction and efficiency increased with faster response and resolution times.

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Abraham Baldwin Agricultural College - Education

BOSSDesk helped Abraham Baldwin Agricultural College move from an on-premise help desk to a modern cloud-based service desk. The college expanded help desk coverage to HR, digital media, and student ...support. The service catalog and easy form creation made it simple for users to submit tickets. Custom dashboards and approval boards improved efficiency and decision-making. The IT department and the whole organization grew with BOSSDesk.

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Alameda-Contra Costa Transit (AC Transit) - Transportation/Trucking/Railroad

BOSSDesk helped Alameda-Contra Costa Transit streamline IT service management. Before, manual processes and inconsistent workflows slowed ticket resolution. With BOSSDesk, AC Transit used customizabl...e forms and workflow automation to route requests and improve tracking. Employees found it easier to submit tickets, and urgent issues were escalated faster. The IT team now resolves service requests more quickly and efficiently.

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Beaufort Memorial Hospital - Hospital & Health Care

BOSS Support Central helped Beaufort Memorial Hospital improve service delivery and user satisfaction. Staff used to enter work orders in two different systems, causing frustration. The new solution ...provided a single service catalog and ticket management for all departments. Users could submit tickets with fewer clicks and track issues easily. Management and staff gave instant positive feedback on the new system.

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Frequently Asked Questions(FAQ)

for BOSSDesk

What is BOSSDesk used for?

BOSSDesk is a Help Desk Software mainly used by its customers to Scale Best Practices and Improve Stakeholder Relations by Helpdesk Management, Sales Call Management and Customer Feedback Management .

What are the top features of BOSSDesk?

Ticketing, Recording and Dashboard are some of the top features of BOSSDesk.

Who uses BOSSDesk?

BOSSDesk is used by Government Administration, Utilities and Education among other industries.

What are BOSSDesk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Qminder are popular alternatives for BOSSDesk.

Where is BOSSDesk located?

BOSSDesk is headquartered at 200 Academy Drive, Suite 120, Austin, Texas 78704, US.
lightning

Peers used BOSSDesk for helpdesk management and sales call management

BOSSDesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.09/5 ★

Read Reviews (10)
Custom Reports

3.80/5 ★

Read Reviews (103)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.09/5 ★

Read Reviews (10)
Custom Reports

3.80/5 ★

Read Reviews (103)

Software Failure Risk Guidance

?

for BOSSDesk

Overall Risk Meter

Low Medium High

Top Failure Risks for BOSSDesk

Business Oriented Software Solutions Inc. News

Product

BOSS Solutions launches BOSSDesk AI, an intelligent IT Service Management Solution that revolutionizes Help Desk Operations - PR Web

BOSS Solutions introduces BOSSDesk AI, an advanced IT Service Management tool enhancing Help Desk operations.

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Business Oriented Software Solutions Inc. Profile

Company Name

Business Oriented Software Solutions Inc.

Company Website

//boss-solutions.com

HQ Location

200 Academy Drive, Suite 120, Austin, Texas 78704, US

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