BOSSDesk Overview

BOSS Solutions offers a versatile Help Desk ticketing system that supports IT service management and damage prevention. BOSSDesk, part of their ITSM suite, is designed for teams needing efficient ticket management and resolution tracking. It facilitates seamless communication between IT departments and end-users, ensuring issues are addressed promptly. The platform's 811 One Call ticket management feature is particularly beneficial for utility companies, preventing excavation-related damages by streamlining communication and coordination. A notable statistic is their stellar 99%+ customer retention rate, highlighting user satisfaction and reliability. This software is particularly valuable for organizations aiming to enhance their IT service operations and infrastructure protection efforts.

Use Cases

Customers recommend Helpdesk Management, Sales Call Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using BOSSDesk.

Other use cases:

  • Onboarding
  • Workflow Management
  • Contract Management
  • Engaging And Following Up
  • Collaboration
  • Sending & Publishing Communications
  • Products & Pricelist Management
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Business Priorities

Scale Best Practices and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using BOSSDesk.

Other priorities:

  • Enhance Customer Relationships
  • Launch New Products
  • Acquire Customers
  • Manage Risk
  • Improve Efficiency
  • Improve Internal Communications
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BOSSDesk Use-Cases and Business Priorities: Customer Satisfaction Data

BOSSDesk works with different mediums / channels such as Phone Calls. Offline. and On Premises.

BOSSDesk's features include Ticketing, Recording, Dashboard, etc. and BOSSDesk support capabilities include Phone Support, Email Support, Chat Support, etc. also BOSSDesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...My favorite aspect of working with BOSS is the fact that they remain flexible in adding features and functionality based in customer feedback and do so relatively quickly. ...." Peer review by Russ M., Director; Information Services, Government Administration

Peer review evidence (same sources as the product rating summary)

"...The best helpdesk software I have used in my 20+ years of helpdesk experience...." Peer review by Van M., Systems Administration
"...One Call Ticket Management Solution on the Cloud addressing the needs of the damage prevention industry For more information visit: www.boss-solutions.com ..." BOSSDesk
"...City of Marietta Improves User Satisfaction by Expanding Help Desk Coverage. ..." Webinar Recordings for all BOSS Solutions Products

BOSSDesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Bossdesk offers award-winning IT ticketing systems available both on-premise and in the cloud. BOSS Solutions can be contacted for superior ITSM software.

Popular Business Setting

for BOSSDesk

Top Industries

  • Government Administration
  • Utilities
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

BOSSDesk is popular in Government Administration, Utilities, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

BOSSDesk Customer wins, Customer success stories, Case studies

What benefits does BOSSDesk offer for Helpdesk Management?

What Are the key features of BOSSDesk for Sales Call Management?

What benefits does BOSSDesk offer for Customer Feedback Management?

How does BOSSDesk address your Onboarding Challenges?

What makes BOSSDesk ideal for Workflow Management?

9 buyers and buying teams have used Cuspera to assess how well BOSSDesk solved their Help Desk needs. Cuspera uses 1101 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

The Breakers - Hospitality - Large

Palm Beach, USA

The Breakers used BOSSDesk to replace manual, paper-based processes with automated workflows. This change improved operational efficiency and reduced delays in service delivery. The hotel now resolve...s IT and maintenance issues faster, with real-time tracking of assets and tickets. BOSSDesk helps manage compliance, lifecycle, and audits for devices like credit card machines. Mobile access lets technicians update tickets on the go, boosting productivity and guest satisfaction.

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Guadalupe-Blanco River Authority - Utilities - Medium

USA

BOSS811 helped Guadalupe-Blanco River Authority improve damage prevention. Operators can now see all ticket metrics in one place. This helps them plan for the next year. The new system makes operatio...ns and management happy. It is very helpful for their operators. BOSS811 supports compliance and streamlines utility requests.

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City of Boca Raton - Government Administration - Medium

Boca Raton, USA

BOSSDesk Service Management helped the City of Boca Raton automate employee onboarding and service requests. The city replaced manual, multi-step processes with automated workflows and approvals. Tas...ks could be assigned to teams, and all steps were visible in one place. The solution improved service delivery across departments, including police and fire. Employees found BOSSDesk easy to use after training.

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City of Albany - Government Administration - Medium

Albany, USA

BOSSDesk replaced the City of Albany's outdated IT ticketing system. The city needed a modern IT service desk and service catalog for 2,300 users. BOSSDesk offered a user-friendly interface and custo...mizable forms. The new system improved service management and security. The city received positive feedback from management and users. BOSS Solutions provided strong support during implementation.

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Chambers Bank - Banking - Medium

Danville, USA

BOSSDesk helped Chambers Bank increase ticket volume from 200 to up to 1,000 per month. The bank replaced a shared inbox with a specialized ticket management system. BOSSDesk enabled a 2-click reques...t process and streamlined facilities management. The solution improved audit trails for compliance and made audits faster. Employees quickly adopted the system and now handle complex requests more efficiently.

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Municipal Authority of Westmoreland County (MAWC) - Utilities - Large

USA

BOSS811 helped the Municipal Authority of Westmoreland County upgrade their 811 ticket management. The old system lacked automation and routing, causing compliance issues and inefficiency. With BOSS8...11, MAWC closed over 9,000 tickets in six months. Automation, event logs, and advanced search improved workflows and compliance. Mobile apps and GIS integration made ticket handling faster and easier.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing BOSSDesk

What is BOSSDesk used for?

BOSSDesk is a Help Desk Software mainly used by its customers to Scale Best Practices and Improve Stakeholder Relations by Helpdesk Management, Sales Call Management and Customer Feedback Management .

What are the top features of BOSSDesk?

Ticketing, Recording and Dashboard are some of the top features of BOSSDesk.

Who uses BOSSDesk?

BOSSDesk is used by Government Administration, Utilities and Education among other industries.

What are BOSSDesk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Qminder are popular alternatives for BOSSDesk.

Where is BOSSDesk located?

BOSSDesk is headquartered at 200 Academy Drive, Suite 120, Austin, Texas 78704, US.
lightning

Peers used BOSSDesk for helpdesk management and sales call management

BOSSDesk Competitors

BOSSDesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.09/5 ★

Read Reviews (10)
Custom Reports

3.80/5 ★

Read Reviews (103)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.09/5 ★

Read Reviews (10)
Custom Reports

3.80/5 ★

Read Reviews (103)

Software Failure Risk Guidance

?

for BOSSDesk

Overall Risk Meter

Low Medium High

Top Failure Risks for BOSSDesk

Business Oriented Software Solutions Inc. News

Company

Dragon Boss Solutions update flaw exposed 23, 000+ endpoints to possible ...

Dragon Boss Solutions LLC faced a security flaw after an unregistered update domain left over 23,000 systems vulnerable. Huntress intervened by registering the domain to prevent potential threats. The software, signed by Dragon Boss Solutions, ran with elevated privileges and could disable antivirus tools, posing significant risks beyond typical adware.

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Product

BOSS Solutions to Showcase BOSS811 and BOSS811 Dig at 2026 CGA Conference & Expo

BOSS Solutions will showcase its BOSS811 and BOSS811 DigTM platforms at the 2026 CGA Conference & Expo. BOSS811 manages 811 locate tickets, enhancing communication and compliance, while BOSS811 DigTM offers a mobile interface for field crews. The solutions aim to improve excavation safety through risk assessment and workflow management, providing real-time visibility and automated processes.

Read more →
Product

BOSS Solutions Announces Early Access Program for BOSS811 DigTM Utility ...

BOSS Solutions has launched an early access program for its new utility locate ticket management software, BOSS811 DigTM. This program is designed for excavators and contractors, allowing them to preview and provide feedback on the platform before its full release. BOSS811 DigTM aims to streamline ticket management, enhance compliance, and reduce utility damage risks with features like centralized ticket tracking and real-time monitoring.

Read more →
Product

BOSS Solutions launches BOSSDesk AI, an intelligent IT Service Management Solution that revolutionizes Help Desk Operations - PR Web

BOSS Solutions introduces BOSSDesk AI, an advanced IT Service Management tool enhancing Help Desk operations.

Read more →

Business Oriented Software Solutions Inc. Profile

Company Name

Business Oriented Software Solutions Inc.

Company Website

//boss-solutions.com

HQ Location

200 Academy Drive, Suite 120, Austin, Texas 78704, US

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