BOSSDesk: Product updates, Customer stories, and Insights | 2026 Cuspera

BOSSDesk Service Management helped the City of Boca Raton automate employee onboarding and service requests. The city replaced its old ticketing and asset management system with BOSSDesk on the cloud.... Workflows and approvals in the Service Catalog improved efficiency across departments. Teams could now assign and track tasks visually in one place. City employees found BOSSDesk easy to use and service delivery improved significantly.
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BOSS811 helps Guadalupe-Blanco River Authority manage damage prevention projects. The software lets them see all ticket metrics. This helps operators plan for the next year. Operations and management... are happy with the new system. It makes their work easier and more efficient.
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BOSS Support Central helped Beaufort Memorial Hospital improve service delivery and user satisfaction. Staff used to enter work orders in two different systems, causing frustration. The new solution ...provided a single service catalog and ticket management for all departments. Users could submit tickets with fewer clicks and track issues easily. Management and staff gave instant positive feedback on the new system.
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BOSSDesk helped Alameda-Contra Costa Transit streamline IT service management. Before, manual processes and inconsistent workflows slowed ticket resolution. With BOSSDesk, AC Transit used customizabl...e forms and workflow automation to route requests and improve tracking. Employees found it easier to submit tickets, and urgent issues were escalated faster. The IT team now resolves service requests more quickly and efficiently.
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BOSSDesk helped Glynn County move from outdated spreadsheets to a modern IT ticketing system. The county automated workflows, improved reporting, and integrated with Active Directory. This led to fas...ter response times and better service for over 1,000 users and 3,000 endpoints. The IT team now manages requests efficiently and supports public safety agencies. BOSSDesk enabled a shift to ITSM best practices and reduced manual work.
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BOSSDesk helped Holt of California automate new employee onboarding, saving over 3 hours per employee. The company reduced service request response times to under 5 minutes using SLA and mobile app f...eatures. BOSSDesk Service Catalog improved service delivery in HR, facilities, maintenance, and accounting. Integration with Accenture Bot technology boosted efficiency and user satisfaction. IT workload dropped as external vendors received requests directly from the help desk.
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