BOSSDesk Overview

BOSS Solutions offers a versatile Help Desk ticketing system that supports IT service management and damage prevention. BOSSDesk, part of their ITSM suite, is designed for teams needing efficient ticket management and resolution tracking. It facilitates seamless communication between IT departments and end-users, ensuring issues are addressed promptly. The platform's 811 One Call ticket management feature is particularly beneficial for utility companies, preventing excavation-related damages by streamlining communication and coordination. A notable statistic is their stellar 99%+ customer retention rate, highlighting user satisfaction and reliability. This software is particularly valuable for organizations aiming to enhance their IT service operations and infrastructure protection efforts.

Use Cases

Customers recommend Helpdesk Management, Sales Call Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using BOSSDesk.

Other use cases:

  • Onboarding
  • Workflow Management
  • Contract Management
  • Engaging And Following Up
  • Collaboration
  • Sending & Publishing Communications
  • Products & Pricelist Management
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Business Priorities

Scale Best Practices and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using BOSSDesk.

Other priorities:

  • Enhance Customer Relationships
  • Launch New Products
  • Acquire Customers
  • Manage Risk
  • Improve Efficiency
  • Improve Internal Communications
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BOSSDesk Use-Cases and Business Priorities: Customer Satisfaction Data

BOSSDesk works with different mediums / channels such as Phone Calls. Offline. and On Premises.

BOSSDesk's features include Ticketing, Recording, Dashboard, etc. and BOSSDesk support capabilities include Phone Support, Email Support, Chat Support, etc. also BOSSDesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Boss has help desk, Inventory Management, Asset management functionalities... all rolled into one platform!..." Peer review by Verified Reviewer

BOSSDesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Bossdesk offers award-winning IT ticketing systems available both on-premise and in the cloud. BOSS Solutions can be contacted for superior ITSM software.

Popular Business Setting

for BOSSDesk

Top Industries

  • Government Administration
  • Utilities
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

BOSSDesk is popular in Government Administration, Utilities, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

BOSSDesk Customer wins, Customer success stories, Case studies

How can BOSSDesk enhance your Helpdesk Management process?

How can BOSSDesk enhance your Sales Call Management process?

How does BOSSDesk address your Customer Feedback Management Challenges?

Why is BOSSDesk the best choice for Onboarding?

How efficiently Does BOSSDesk manage your Workflow Management?

9 buyers and buying teams have used Cuspera to assess how well BOSSDesk solved their Help Desk needs. Cuspera uses 1101 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

City of Albany - Government Administration - Government Administration

BOSSDesk replaced the City of Albany's outdated IT ticketing system. The city needed a modern IT service desk and service catalog for 2,300 users. BOSSDesk offered a user-friendly interface and custo...mizable forms. The new system improved service management and security. The city received positive feedback from management and users. BOSS Solutions provided strong support during implementation.

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Forsyth County, GA - Government Administration - Government Administration

BOSSDesk helped Forsyth County, GA, improve service management across 7 departments. The county used BOSSDesk to create a service catalog for IT, GIS, public facilities, public safety, communications..., fire, and procurement. Departments now track requests, schedule maintenance, and manage surplus equipment more easily. The software's user-friendly interface made it simple for staff to adopt. More departments are joining the system as services expand.

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Municipal Authority of Westmoreland County (MAWC) - Utilities - Utilities

BOSS811 helped the Municipal Authority of Westmoreland County upgrade their 811 ticket management. The old system lacked automation and routing, causing compliance issues and inefficiency. With BOSS8...11, MAWC closed over 9,000 tickets in six months. Automation, event logs, and advanced search improved workflows and compliance. Mobile apps and GIS integration made ticket handling faster and easier.

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Glynn County - Government Administration - Government Administration

BOSSDesk helped Glynn County move from spreadsheets to a modern IT ticketing system. The county automated workflows and integrated Active Directory, saving time and reducing manual work. Service cata...logs and advanced reporting improved visibility and decision-making. The IT team now manages requests faster and supports public safety agencies more effectively. Asset tracking and lifecycle management are now streamlined across 3,000 endpoints.

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Lane Regional Medical Center - Hospital & Health Care - Hospital & Health Care

BOSSDesk helped Lane Regional Medical Center modernize its healthcare operations. The hospital replaced an outdated help desk ticketing system with BOSSDesk, streamlining workflows and reducing ticke...t resolution times. Integration with Active Directory improved inventory management and device tracking. Custom fields supported Epic health record system implementation and compliance. Lane Regional saw better collaboration and more efficient healthcare support after adopting BOSSDesk.

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The Breakers - Hospitality - Hospitality

The Breakers used BOSSDesk to replace manual, paper-based processes with automated workflows. This change improved operational efficiency and reduced delays in service delivery. The hotel now resolve...s IT and maintenance issues faster, with real-time tracking of assets and tickets. BOSSDesk helps manage compliance, lifecycle, and audits for devices like credit card machines. Mobile access lets technicians update tickets on the go, boosting productivity and guest satisfaction.

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Frequently Asked Questions(FAQ)

for BOSSDesk

What is BOSSDesk used for?

BOSSDesk is a Help Desk Software mainly used by its customers to Scale Best Practices and Improve Stakeholder Relations by Helpdesk Management, Sales Call Management and Customer Feedback Management .

What are the top features of BOSSDesk?

Ticketing, Recording and Dashboard are some of the top features of BOSSDesk.

Who uses BOSSDesk?

BOSSDesk is used by Government Administration, Utilities and Education among other industries.

What are BOSSDesk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Qminder are popular alternatives for BOSSDesk.

Where is BOSSDesk located?

BOSSDesk is headquartered at 200 Academy Drive, Suite 120, Austin, Texas 78704, US.
lightning

Peers used BOSSDesk for helpdesk management and sales call management

BOSSDesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.09/5 ★

Read Reviews (10)
Custom Reports

3.80/5 ★

Read Reviews (103)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.09/5 ★

Read Reviews (10)
Custom Reports

3.80/5 ★

Read Reviews (103)

Software Failure Risk Guidance

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for BOSSDesk

Overall Risk Meter

Low Medium High

Top Failure Risks for BOSSDesk

Business Oriented Software Solutions Inc. News

Product

BOSS Solutions Announces Early Access Program for BOSS811 DigTM Utility ...

BOSS Solutions has launched an early access program for its new utility locate ticket management software, BOSS811 DigTM. This program is designed for excavators and contractors, allowing them to preview and provide feedback on the platform before its full release. BOSS811 DigTM aims to streamline ticket management, enhance compliance, and reduce utility damage risks with features like centralized ticket tracking and real-time monitoring.

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Product

BOSS Solutions launches BOSSDesk AI, an intelligent IT Service Management Solution that revolutionizes Help Desk Operations - PR Web

BOSS Solutions introduces BOSSDesk AI, an advanced IT Service Management tool enhancing Help Desk operations.

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Business Oriented Software Solutions Inc. Profile

Company Name

Business Oriented Software Solutions Inc.

Company Website

//boss-solutions.com

HQ Location

200 Academy Drive, Suite 120, Austin, Texas 78704, US

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