Real-World Case Studies and Customer Success Stories with BOSSDesk

BOSSDesk replaced the City of Albany's old IT ticketing system. The city needed a modern IT service desk and service catalog. BOSSDesk offered a user-friendly interface and customizable forms. The ne...w system improved service management and made it easy for users to request services. The city received strong support from BOSS Solutions and positive feedback from users. The solution now supports many departments for both internal and external users.
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BOSSDesk helped the City of Marietta move from an on-premise help desk to a cloud-based service desk. The city expanded help desk coverage to departments like police, public works, facilities, traffi...c, and HR. BOSSDesk enabled faster response and resolution times, improving user satisfaction. Service catalogs streamlined requests for facilities, traffic, public works, police, and HR onboarding. The city saw significant improvement in IT service management and cross-departmental support.
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BOSSDesk helped Forsyth County, GA expand its help desk beyond IT to 7 departments. The county used BOSSDesk to create a service catalog for Information Systems, GIS, Public Facilities, Communication...s, Public Safety, Fire, and Procurement. Departments improved service levels and streamlined requests for IT, facilities, and public safety. The solution enabled better tracking, scheduling, and management of service requests. More departments are being added as the system grows.
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BOSSDesk helped Glynn County move from outdated spreadsheets to a modern IT ticketing system. The county automated workflows, improved reporting, and integrated with Active Directory. This led to fas...ter response times and better service for over 1,000 users and 3,000 endpoints. The IT team now manages requests efficiently and supports public safety agencies. BOSSDesk enabled a shift to ITSM best practices and reduced manual work.
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BOSS811 helped the City of San Jose save over a million dollars by streamlining One Call ticket management. The city replaced a 21-year-old system, improving efficiency and compliance. BOSS811's work...flow and auto close features cut labor costs and saved 4 minutes per ticket. Geolocation mapping replaced printed maps, reducing costs further. Staff morale and data reliability improved, and customer service impressed city leaders.
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BOSS811 helps Guadalupe-Blanco River Authority manage damage prevention projects. The software lets them see all ticket metrics. This helps operators plan for the next year. Operations and management... are happy with the new system. It makes their work easier and more efficient.
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BOSS811 helped CenterPoint Energy improve ticket management and visibility for utility operations. The system centralized all locate requests and integrated with vendor systems for real-time updates.... CenterPoint Energy saw better locate performance and reduced risk of utility line strikes. Invoice validation and documentation improved, making compliance easier. Internal processes became more efficient, cutting wait times and operational delays.
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BOSS811 helped the Municipal Authority of Westmoreland County improve efficiency and compliance in ticket management. The utility closed over 9,000 tickets in the first six months. BOSS811 automated ...workflows, improved routing, and enabled advanced reporting. The solution made it easy to manage tickets, attach files, and use mobile apps. Management gained instant access to data and better control over operations.
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BOSSDesk helped Abraham Baldwin Agricultural College move from an on-premise help desk to a modern cloud-based service desk. The college expanded help desk coverage to HR, digital media, and student ...support. The service catalog and easy form creation made it simple for users to submit tickets. Custom dashboards and approval boards improved efficiency and decision-making. The IT department and the whole organization grew with BOSSDesk.
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BOSSDesk helped Lexington County School District One replace their old help desk system. The new IT service management solution now supports over 30,000 service requests. Teachers and students found ...BOSSDesk simple and easy to use. The system expanded to food services and maintenance. Fast deployment led to strong user adoption. The service catalog and knowledge base improved self-service and efficiency.
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BOSS Support Central helped Beaufort Memorial Hospital improve service delivery and user satisfaction. Staff used to enter work orders in two different systems, causing frustration. The new solution ...provided a single service catalog and ticket management for all departments. Users could submit tickets with fewer clicks and track issues easily. Management and staff gave instant positive feedback on the new system.
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BOSSDesk helped Lane Regional Medical Center modernize its help desk operations. The hospital replaced an outdated ticketing system with BOSSDesk, streamlining workflows and reducing ticket resolutio...n times. Integration with Active Directory improved inventory management and device tracking. Custom fields supported Epic health record system implementation and regulatory compliance. Lane Regional now benefits from better collaboration, optimized workflows, and plans further improvements with BOSSDesk.
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BOSSDesk helped Alameda-Contra Costa Transit streamline IT service management. Before, manual processes and inconsistent workflows slowed ticket resolution. With BOSSDesk, AC Transit used customizabl...e forms and workflow automation to route requests and improve tracking. Employees found it easier to submit tickets, and urgent issues were escalated faster. The IT team now resolves service requests more quickly and efficiently.
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BOSSDesk ITSM and help desk software helped The Breakers, a luxury hotel in Palm Beach, move from paper-based processes to automated workflows. The hotel used BOSSDesk to streamline ticket management..., asset tracking, and facilities maintenance. This change improved operational efficiency and reduced administrative overhead. The Breakers saw faster response times and better resolution of IT issues. User satisfaction and productivity increased with the new system.
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BOSSDesk helped Holt of California automate new employee onboarding, saving over 3 hours per employee. The company reduced service request response times to under 5 minutes using SLA and mobile app f...eatures. BOSSDesk Service Catalog improved service delivery in HR, facilities, maintenance, and accounting. Integration with Accenture Bot technology boosted efficiency and user satisfaction. IT workload dropped as external vendors received requests directly from the help desk.
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BOSSDesk helped Oberweis Dairy improve service delivery and efficiency. The company needed a modern help desk with automation and easy access for diverse teams. BOSSDesk was chosen for its customizab...le service catalog and fast setup, going live in just 4 days. Automated ticketing, routing rules, and a knowledgebase made processes simpler and faster. Custom dashboards improved management and response times. Employees could easily request support for IT, maintenance, and customer issues.
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BOSSDesk helped Chambers Bank boost ticket volume from 200 to up to 1,000 per month. The bank replaced a shared inbox with BOSSDesk's ticket management, improving ownership and coordination. The Serv...ice Catalog and mobile apps made it easy for staff to handle requests and audits. BOSSDesk streamlined facilities, appraisals, and fraud compliance, and enabled a "2-click rule" for fast service requests. User adoption is high due to workflow automation and an easy interface.
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BOSS811 helped SyncGlobal Telecom save 15-20 minutes per ticket and cut costs. The cloud-based ticket management system let the team record more data and use custom dashboards. Mobile apps made it ea...sy to capture and tag photos or videos to tickets. Map integration gave a clear view of dig sites. SyncGlobal praised BOSS811 for great customer service and regular product updates.
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BOSSDesk helped AAA Northeast simplify and standardize their help desk. They expanded support to IT, human resources, automotive services, and more. The service catalog improved onboarding, workflow ...automation, and facilities management. Integration with SharePoint made change management better. Member satisfaction and efficiency increased with faster response and resolution times.
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