City of Boca Raton
- Government Administration
- Medium
Boca Raton, USA
BOSSDesk Service Management helped the City of Boca Raton automate employee onboarding and service requests. The city replaced manual, multi-step... processes with automated workflows and approvals. Tasks could be assigned to teams, and all steps were visible in one place. The solution improved service delivery across departments, including police and fire. Employees found BOSSDesk easy to use after training.
Forsyth County, GA
- Government Administration
- Medium
USA
BOSSDesk helped Forsyth County, GA, improve service management across 7 departments. The county used BOSSDesk to create a service catalog... for IT, GIS, public facilities, public safety, communications, fire, and procurement. Departments now track requests, schedule maintenance, and manage surplus equipment more easily. The software's user-friendly interface made it simple for staff to adopt. More departments are joining the system as services expand.
City of Marietta
- Government Administration
- Medium
Marietta, USA
BOSSDesk helped the City of Marietta move from an on-premise help desk to a cloud-based service desk. The city used... BOSSDesk to manage IT, facilities, traffic, public works, police, and HR requests. Service catalogs were created for each department, improving response and resolution times. The system allowed external vendors to monitor issues and streamlined onboarding for new employees. User satisfaction increased across city departments.
The City of San Jose
- Government Administration
- Very Large
San Jose, USA
BOSS811 helped the City of San Jose modernize its One Call ticket management. The city processed over 57,000 tickets in... 2017 and saved more than a million dollars. Workflow automation and geolocation mapping cut labor costs and improved compliance. Staff saved time with custom reporting and standardized documentation. The city saw better morale and a smoother user experience.
City of Albany
- Government Administration
- Medium
Albany, USA
BOSSDesk replaced the City of Albany's outdated IT ticketing system. The city needed a modern IT service desk and service... catalog for 2,300 users. BOSSDesk offered a user-friendly interface and customizable forms. The new system improved service management and security. The city received positive feedback from management and users. BOSS Solutions provided strong support during implementation.
BOSSDesk helped Glynn County move from spreadsheets to a modern IT ticketing system. The county automated workflows and integrated Active... Directory, saving time and reducing manual work. Service catalogs and advanced reporting improved visibility and decision-making. The IT team now manages requests faster and supports public safety agencies more effectively. Asset tracking and lifecycle management are now streamlined across 3,000 endpoints.
Utilities Case Studies and Customer Success Stories with BOSSDesk
Guadalupe-Blanco River Authority
- Utilities
- Medium
USA
BOSS811 helped Guadalupe-Blanco River Authority improve damage prevention. Operators can now see all ticket metrics in one place. This helps... them plan for the next year. The new system makes operations and management happy. It is very helpful for their operators. BOSS811 supports compliance and streamlines utility requests.
BOSS811 helped CenterPoint Energy improve utility operations. The company faced issues with inefficient ticket management and lack of visibility. BOSS811... centralized all locate requests and integrated with vendor systems for real-time updates. CenterPoint Energy improved locate performance and reduced utility line strike risks. The solution streamlined processes and enhanced compliance documentation.
Municipal Authority of Westmoreland County (MAWC)
- Utilities
- Large
USA
BOSS811 helped the Municipal Authority of Westmoreland County upgrade their 811 ticket management. The old system lacked automation and routing,... causing compliance issues and inefficiency. With BOSS811, MAWC closed over 9,000 tickets in six months. Automation, event logs, and advanced search improved workflows and compliance. Mobile apps and GIS integration made ticket handling faster and easier.
BOSS811 helps Guadalupe-Blanco River Authority manage damage prevention projects. The software lets them see all ticket metrics. This helps operators... plan for the next year. Operations and management are happy with the new system. It makes their work easier and more efficient.
Hospitality Case Studies and Customer Success Stories with BOSSDesk
The Breakers
- Hospitality
- Large
Palm Beach, USA
The Breakers used BOSSDesk to replace manual, paper-based processes with automated workflows. This change improved operational efficiency and reduced delays... in service delivery. The hotel now resolves IT and maintenance issues faster, with real-time tracking of assets and tickets. BOSSDesk helps manage compliance, lifecycle, and audits for devices like credit card machines. Mobile access lets technicians update tickets on the go, boosting productivity and guest satisfaction.
BOSSDesk ITSM and help desk software helped The Breakers, a luxury hotel in Palm Beach, move from paper-based processes to automated workflows. The hotel used... BOSSDesk to streamline ticket management, asset tracking, and facilities maintenance. This change improved operational efficiency and reduced administrative overhead. The Breakers saw faster response times and better resolution of IT issues. User satisfaction and productivity increased with the new system.
Education Case Studies and Customer Success Stories with BOSSDesk
Abraham Baldwin Agricultural College
- Education
- Medium
Tifton, USA
BOSSDesk helped Abraham Baldwin Agricultural College modernize its service desk. The college replaced an outdated on-premise help desk with a... cloud-based solution. BOSSDesk's service catalog and easy form creation improved ticketing for students and staff. The platform expanded help desk coverage to HR, digital media, and more. Custom dashboards and approval boards made management easier. The IT department and other teams grew with BOSSDesk's support.
Lexington County School District One
- Education
- Large
Lexington, USA
Lexington County School District One used BOSSDesk to replace their old help desk system. The new system supports IT, food... services, and maintenance requests. Over 30,000 service requests are managed with BOSSDesk. Teachers and students found the system simple and easy to use. The solution was deployed quickly and improved service management across departments.
Beaufort Memorial Hospital
- Hospital & Health Care
- Large
Beaufort, USA
BOSS Support Central helped Beaufort Memorial Hospital streamline service requests across IT, plant services, and more. The hospital replaced two... separate systems with a single service catalog and ticket management solution. Staff now submit and track work orders faster, with fewer clicks and a new graphical interface. Departments like nursing, pharmacy, and HR gained better visibility into requests. Management and employees gave instant positive feedback on the improved process.
Lane Regional Medical Center
- Hospital & Health Care
- Medium
Baton Rouge, USA
BOSSDesk helped Lane Regional Medical Center modernize its healthcare operations. The hospital replaced an outdated help desk ticketing system with... BOSSDesk, streamlining workflows and reducing ticket resolution times. Integration with Active Directory improved inventory management and device tracking. Custom fields supported Epic health record system implementation and compliance. Lane Regional saw better collaboration and more efficient healthcare support after adopting BOSSDesk.
Alameda-Contra Costa Transit (AC Transit)
- Transportation/Trucking/Railroad
- Large
Oakland, USA
BOSSDesk helped Alameda-Contra Costa Transit (AC Transit) streamline IT and facilities service management. Before BOSSDesk, AC Transit struggled with manual... ticketing, inconsistent workflows, and poor reporting. The new system automated ticket routing, improved SLA tracking, and made forms easier for employees. Managers gained better reporting and real-time insights. AC Transit now delivers faster, more reliable support across departments with a scalable help desk platform.
Construction Case Studies and Customer Success Stories with BOSSDesk
Holt of California
- Construction
- Medium
Pleasant Grove, USA
BOSSDesk helped Holt of California automate new employee onboarding, saving over 3 hours per employee. The company reduced service request... response times to under 5 minutes using integrated bot technology. Holt improved efficiency and user satisfaction across HR, facilities, maintenance, and accounting. The solution also reduced IT workload by routing vendor requests directly. Custom dashboards and reporting enhanced performance monitoring.
Food & Beverages Case Studies and Customer Success Stories with BOSSDesk
Oberweis Dairy
- Food & Beverages
- Large
USA
BOSSDesk helped Oberweis Dairy upgrade its service management software in just 4 days. The company needed a modern help desk... that was easy to use and could automate ticketing. BOSSDesk provided a customizable service catalog and automated routing rules. Employees could submit IT, maintenance, and customer service requests easily. The knowledgebase and dashboards improved efficiency and management. Oberweis saved time and made service delivery simpler for all departments.
Banking Case Studies and Customer Success Stories with BOSSDesk
Chambers Bank
- Banking
- Medium
Danville, USA
BOSSDesk helped Chambers Bank increase ticket volume from 200 to up to 1,000 per month. The bank replaced a shared... inbox with a specialized ticket management system. BOSSDesk enabled a 2-click request process and streamlined facilities management. The solution improved audit trails for compliance and made audits faster. Employees quickly adopted the system and now handle complex requests more efficiently.
SyncGlobal Telecom used BOSS811 to upgrade their One Call ticket management. Their team handles over 11,000 tickets a year. The... new system let them record more data, customize dashboards, and use mobile apps to capture photos and videos. Map integration helped them see dig sites and avoid utility damage. The solution saved 15-20 minutes per ticket and cut costs for the locate team.
Automotive Case Studies and Customer Success Stories with BOSSDesk
AAA Northeast
- Automotive
- Large
Providence, USA
AAA Northeast used BOSSDesk to manage IT and other business services. They needed a simple, standardized help desk for many... departments. BOSSDesk let them track requests for IT, HR, automotive, driving schools, and facilities. The solution integrated with SharePoint and automated workflows. AAA Northeast saw faster response times and better member satisfaction.
