mHelpDesk Overview
This is a summary of the comprehensive capabilities and benefits of mHelpDesk based on over 4591 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
mHelpDesk, FieldEdge, Loc8, RazorSync, Commusoft, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if mHelpDesk is right for your needs? Our Cuspera AI engine can evaluate how mHelpDesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
mHelpDesk supports business activities such as:
- Helpdesk Management
- Sales Document Management
- Contact List Management
- Workflow Management
- Engagement Management
mHelpDesk can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Increase Sales & Revenue, Improve Stakeholder Relations, etc. It can help manage these activities if you use Mobile and Phone Calls for these needs. As a solution, mHelpDesk's capabilities include Ticketing, Alerts: Popups & Notifications, Personalization, etc.
mHelpDesk Construction Vertical is its biggest customer base.
Reviews
"There’s no way we could have hired this many people and gotten so much business had we not had all of those back office systems figured out. It’s been easier growing our company with a system that is so easy and scalable. " - Nick M
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well mHelpDesk solved their Field Service Management needs. Cuspera uses 4591 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using mHelpDesk.
Use Cases
Peers recommend Helpdesk Management , Sales Document Management , Contact List Management , as the business use cases that they have been most satisfied while using mHelpDesk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.83/5 ★ |
"...This helps reduce your call volume by increasing self-service help options for your customers. ..." Field Service Management Customer Portal Software |
| Sales Document Management with Mobile |
4.59/5 ★ |
"...You can also use the portal to provide status updates to customers and share schedules and documents. ..." Field Service Management Customer Communication Software |
| proposal & quote management |
4.94/5 ★ |
"...mHelpDesk is a field service platform that you can utilize to automate all your processes including quoting, invoicing, dispatching, billing, reporting, and customer management...." Peer review from Featured Customers |
| digital signature |
4.48/5 ★ |
"...As soon as a job is done our techs can invoice and collect signature right from the field...." Peer review by Lance Jehn, President, Encompass Inspections |
| contract management |
3.80/5 ★ |
"...There's no contract!..." Peer review by Wil Cruz, Consumer Services |
| document sharing |
3.71/5 ★ |
"...With our customer portal, you can electronically share documents for their review, cutting down on time and paper. ..." Field Service Management Customer Portal Software |
| Contact List Management with Mobile and Phone Calls |
4.45/5 ★ |
"...It helps our business stay organized and creates a way for us to use less paper, yet keep up with present and past customers and service calls without hassle. ...." Peer review by Michelle D., Receptionist |
| contacts history |
4.36/5 ★ |
"...It helps our business stay organized and creates a way for us to use less paper, yet keep up with present and past customers and service calls without hassle. ...." Peer review by Michelle D., Receptionist |
| tracking contacts |
2.50/5 ★ |
"...Keeps track of multiple contact names and numbers for jobs...." Peer review by Tim Galvin |
| creating contact list |
3.42/5 ★ |
"...Ability to go from contact to creating estimates, jobs, and invoicing in just a few touches of the screen impresses customers...." Peer review by Robert B., Owner , Construction |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.83/5 ★ |
"...This helps reduce your call volume by increasing self-service help options for your customers. ..." Field Service Management Customer Portal Software |
|
| Sales Document Management with Mobile |
4.59/5 ★ |
"...You can also use the portal to provide status updates to customers and share schedules and documents. ..." Field Service Management Customer Communication Software |
|
| proposal & quote management |
4.59/5 ★ |
| digital signature |
4.59/5 ★ |
| contract management |
4.59/5 ★ |
| document sharing |
4.59/5 ★ |
| Contact List Management with Mobile and Phone Calls |
4.45/5 ★ |
"...It helps our business stay organized and creates a way for us to use less paper, yet keep up with present and past customers and service calls without hassle. ...." Peer review by Michelle D., Receptionist |
|
| contacts history |
4.45/5 ★ |
| tracking contacts |
4.45/5 ★ |
| creating contact list |
4.45/5 ★ |
30+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4591 insights from peers and experts to help you assess how these mHelpDesk use cases fit your Field Service Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
There’s no way we could have hired this many people and gotten so much business had we not had all of those back office systems figured out. It’s been easier growing our company with a system that is so easy and scalable. Testimonial By Nick M |
|
|
I’ve tried using different softwares. The computer is not my strong side. There is excellent support behind mHelpDesk and people to walk you through it. If you have any questions, they’ll go over that and explain to you how to do that. Testimonial By Vladimir M |
|
|
It’s really helped us grow. I can keep all of the customer’s information in there so if I need to look up something in the future or call them for a follow up, I have all of that there, so it’s really helped us organize the whole business. Testimonial By Erica M |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nick M |
There’s no way we could have hired this many people and gotten so much business had we not had all of those back office systems figured out. It’s been easier growing our company with a system that is so easy and scalable. Testimonial By Nick M |
|
Vladimir M |
I’ve tried using different softwares. The computer is not my strong side. There is excellent support behind mHelpDesk and people to walk you through it. If you have any questions, they’ll go over that and explain to you how to do that. Testimonial By Vladimir M |
|
Erica M |
It’s really helped us grow. I can keep all of the customer’s information in there so if I need to look up something in the future or call them for a follow up, I have all of that there, so it’s really helped us organize the whole business. Testimonial By Erica M |
Video
mHelpDesk Review: Overview- Top Features- And Pros And Cons
Frequently Asked Questions(FAQ)
for mHelpDesk
What is mHelpDesk used for?
What are the top features of mHelpDesk?
Who uses mHelpDesk?
What are mHelpDesk alternatives?
Where is mHelpDesk located?
Popular Business Setting
for mHelpDesk
Top Industries
- Construction
- Consumer Services
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used mHelpDesk to Acquire customers and Enhance customer relationships
mHelpDesk Alternatives
Peer and Expert Opinion on Features
for mHelpDesk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (140) |
| Alerts: popups & Notifications | Read Reviews (115) |
| Personalization | Read Reviews (102) |
| Templates | Read Reviews (78) |
| Recording | Read Reviews (61) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (140) |
| Alerts: popups & Notifications | Read Reviews (115) |
| Personalization | Read Reviews (102) |
| Templates | Read Reviews (78) |
| Recording | Read Reviews (61) |
IT and Other Capabilities
for mHelpDesk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (262) |
| Data Import | Read Reviews (612) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (262) |
| Data Import | Read Reviews (612) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (141) |
| Email Support | Read Reviews (108) |
| Chat Support | Read Reviews (128) |
| 24/7 Support | Read Reviews (1098) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (141) |
| Email Support | Read Reviews (108) |
| Chat Support | Read Reviews (128) |
| 24/7 Support | Read Reviews (1098) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (517) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (517) |
Software Failure Risk Guidance
?for mHelpDesk
Overall Risk Meter
Top Failure Risks for mHelpDesk
Vendor Profile Details
Company Name
mHelpDesk
Company Website
https://www.mhelpdesk.com/HQ Location
3040 Williams Dr, Fairfax, VA 22031, US
Employees
11-50
Social
Financials
M&A
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