mHelpDesk Overview

mHelpDesk Field Service Management Software offers scheduling, dispatch, billing, inventory management, and payment processing. Various field service operations are streamlined efficiently.

Use Cases

Customers recommend Helpdesk Management, Sales Document Management, Contact List Management, as the business use cases that they have been most satisfied with while using mHelpDesk.

Other use cases:

  • Workflow Management
  • Engagement Management
  • Billing And Invoice Management
  • Communication Management
  • Advertisement
  • Training & Onboarding
  • Order Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using mHelpDesk.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Grow Market Share
  • Improve Efficiency
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Visibility
See all business priorities See less business priorities

mHelpDesk Use-Cases and Business Priorities: Customer Satisfaction Data

mHelpDesk works with different mediums / channels such as Mobile, and Phone Calls,

mHelpDesk's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc.

Reviews

"I’ve tried using different softwares. The computer is not my strong side. There is excellent support behind mHelpDesk and people to walk you through it. If you have any questions, they’ll go over that and explain to you how to do that." - Vladimir M

mHelpDesk, FieldEdge, Loc8, RazorSync, Commusoft, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for mHelpDesk

Top Industries

  • Construction
  • Consumer Services
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

mHelpDesk is popular in Construction, Consumer Services, and Computer Software and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on mHelpDesk Use Cases

What Are the key features of mHelpDesk for Helpdesk Management?

The system helps manage customer service requests, including ticketing, inventory, and billing. It is easy to use and offers various support options. Although the system has strong support, sometimes help is not immediately available.
"...We recommend this software to anyone wanting to streamline their helpdesk platform and have the ability to use the software in the field for invoicing / estimates without the worry of using multiple platformsEase of implementation Integrates with Quickbooks easily Field useable via Ipad/Iphone Ability to integrate on website Ease of implementation Integrates with Quickbooks easily Field useable via Ipad/Iphone Ability to integrate on website..." Peer review by Darrell Collins

What makes mHelpDesk ideal for Sales Document Management?

Mhelpdesk helps manage sales documents for businesses. It allows users to create quotes, invoices, and manage customer information. It enables the collection of digital signatures for approvals and invoices. Mhelpdesk does not have a contract management feature.
"...(actual cost vs. quoted or estimated cost), rules within the accounting system are not picked up by this system until the invoices and products have already been added to your products and services list (" quotation marks for example") but you only find this out when its time to export to the accounting software does this software tell you...." Peer review by Michael Norton, Consumer Services

How can mHelpDesk enhance your Contact List Management process?

Why is mHelpDesk the best choice for Workflow Management?

How efficiently Does mHelpDesk manage your Engagement Management?

30+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well mHelpDesk solved their Field Service Management needs. Cuspera uses 4591 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
mHelpDesk testimonial

Vladimir M

I’ve tried using different softwares. The computer is not my strong side. There is excellent support behind mHelpDesk and people to walk you through it. If you have any questions, they’ll go over that and explain to you how to do that. Testimonial By Vladimir M
mHelpDesk testimonial

Nick M

There’s no way we could have hired this many people and gotten so much business had we not had all of those back office systems figured out. It’s been easier growing our company with a system that is so easy and scalable. Testimonial By Nick M
mHelpDesk testimonial

Erica M

It’s really helped us grow. I can keep all of the customer’s information in there so if I need to look up something in the future or call them for a follow up, I have all of that there, so it’s really helped us organize the whole business. Testimonial By Erica M
CUSTOMERS TESTIMONIALS
mHelpDesk testimonial

Vladimir M

I’ve tried using different softwares. The computer is not my strong side. There is excellent support behind mHelpDesk and people to walk you through it. If you have any questions, they’ll go over that and explain to you how to do that. Testimonial By Vladimir M
mHelpDesk testimonial

Nick M

There’s no way we could have hired this many people and gotten so much business had we not had all of those back office systems figured out. It’s been easier growing our company with a system that is so easy and scalable. Testimonial By Nick M
mHelpDesk testimonial

Erica M

It’s really helped us grow. I can keep all of the customer’s information in there so if I need to look up something in the future or call them for a follow up, I have all of that there, so it’s really helped us organize the whole business. Testimonial By Erica M

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mHelpDesk Review: Overview: Top Features: And Pros And Cons

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Frequently Asked Questions(FAQ)

for mHelpDesk

What is mHelpDesk used for?

mHelpDesk is a Field Service Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Sales Document Management and Contact List Management .

What are the top features of mHelpDesk?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of mHelpDesk.

Who uses mHelpDesk?

mHelpDesk is used by Construction, Consumer Services and Computer Software among other industries.

What are mHelpDesk alternatives?

FieldEdge, Loc8, RazorSync and Commusoft are popular alternatives for mHelpDesk.

Where is mHelpDesk located?

mHelpDesk is headquartered at 3040 Williams Dr, Fairfax, VA 22031, US.
lightning

Peers used mHelpDesk for helpdesk management and sales document management

mHelpDesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.67/5

Read Reviews (12)
Custom Reports

3.25/5

Read Reviews (517)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.67/5

Read Reviews (12)
Custom Reports

3.25/5

Read Reviews (517)

Software Failure Risk Guidance

?

for mHelpDesk

Overall Risk Meter

Low Medium High

Top Failure Risks for mHelpDesk

mHelpDesk Profile

Company Name

mHelpDesk

Company Website

https://www.mhelpdesk.com/

HQ Location

3040 Williams Dr, Fairfax, VA 22031, US

Employees

11-50

Social

Financials

M&A