Overview: ConnectWise Manage and xMatters as Help Desk Category solutions.
ConnectWise Manage targets large enterprises primarily in Information Technology with features like sales document and helpdesk management, while xMatters focuses on engagement and communication management, appealing to small to mid-size markets. Both support clients with 24/7 customer support, though ConnectWise specializes in integrations more and is widely used in tech services. xMatters offers AI-powered features, catering to those needing sophisticated communication and event management.
ConnectWise Manage: ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
xMatters: xMatters offers incident management software with customizable alerts and automated workflows. Incident resolution is elevated for maximum efficiency.
ConnectWise Manage and xMatters: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
ConnectWise Manage excels in helpdesk and sales document management, contract handling and communication. read more →
xMatters supports engagement, communication, workflow, and event management. read more →
Business Goals
ConnectWise Manage boosts customer acquisition, sales increment, and customer relationship enhancement. read more →
xMatters aims at enhancing customer relationships, improving internal communications and managing risks. read more →
Core Features
ConnectWise Manage offers custom reports, extensive integration, and ease of migration. read more →
xMatters highlights include AI-Powered features, compliance, and sophisticated data management. read more →
Vendor Support
ConnectWise Manage provides robust 24/7 support with various channels like phone and email. read more →
xMatters offers reliable 24/7 support with phone and email, with an array of channels. read more →
Segments and Industries
ConnectWise Manage is popular in large enterprises and IT services. read more →
xMatters is favored by small to mid-market segments, with focus on various industries including retail and financial services. read more →
Operational Alignment
ConnectWise Manage aligns with complex and large-scale operations, ideal for detailed sales and contract processes. read more →
xMatters fits well with organizations focused on dynamic engagement and communication needs. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
ConnectWise Manage in Action: Unique Use Cases
How efficiently Does ConnectWise Manage manage your Helpdesk Management?
What makes ConnectWise Manage ideal for Sales Document Management?
What benefits does ConnectWise Manage offer for Workflow Management?
How efficiently Does ConnectWise Manage manage your Contact List Management?
xMatters in Action: Unique Use Cases
How efficiently Does xMatters manage your Engagement Management?
How can xMatters enhance your Communication Management process?
How can xMatters optimize your Conference Call Management Workflow?
Alternatives
Integrations
Few ConnectWise Manage Integrations
Few xMatters Integrations
News
Latest ConnectWise Manage News
ConnectWise Launches ConnectWise Email Security and Security Awareness Training with ...
ConnectWise has launched ConnectWise Email Security and Security Awareness Training in collaboration with Proofpoint. This AI-powered solution, integrated into the ConnectWise Asio platform, enhances email security for MSPs by offering advanced threat protection and compliance tools. It simplifies management, reduces costs, and accelerates revenue growth by streamlining deployment and automating threat response.
Latest xMatters News
Incident Management Takes a Giant Leap with Next-Gen ServiceNow Integration
xMatters has launched a next-generation integration with ServiceNow, enhancing incident management capabilities. This integration offers a more flexible architecture, no-code customization, and expanded use cases. Key features include fine-tuned triggers, dynamic steps, and role-based assignments, allowing for more granular control and automation in incident response. The integration aims to streamline workflows, reduce manual intervention, and align IT service management with automated incident resolution.
