iSupport Overview
Here’s the scoop on iSupport! We've gathered over 1081 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
iSupport, next4biz CSM, everything HelpDesk, Computicate PSA, doForms, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if iSupport is right for your needs? Our Cuspera AI engine can evaluate how iSupport fits your specific business needs, industry, and context. Get your personalized assessment report today.
iSupport supports business activities such as:
- Helpdesk Management
- Sales Document Management
- Customer Feedback Management
- Workflow Management
- Sending & Publishing Communications
iSupport can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, and Improve Efficiency. It can help manage these activities if you use E-Mail Website Offline etc. for these needs. As a solution, iSupport's capabilities include Ticketing, Alerts: Popups & Notifications, Templates, etc.
iSupport Education Vertical is its biggest customer base.
Reviews
"...i was called on my desk with the resolution and full answer to most of my questions that were not even related to the ticket subject ......" Peer review by Michael B., DBA ,Csupport 7.0.1.0 for Windows Admin.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well iSupport solved their Help Desk needs. Cuspera uses 1081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using iSupport.
Use Cases
Peers recommend Helpdesk Management , Sales Document Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using iSupport.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with E-Mail |
4.54/5 ★ |
"...i was called on my desk with the resolution and full answer to most of my questions that were not even related to the ticket subject ......" Peer review by Michael B., DBA ,Csupport 7.0.1.0 for Windows Admin. |
| Sales Document Management with Website, Offline and On Premises |
3.97/5 ★ |
"...Saving time with service contract templates. ..." Incident Management Product Page |
| proposal & quote management |
4.77/5 ★ |
"...Our CRM functions enable you to track your activities and document proposals for projects...." Service Desk Product Page |
| contract management |
3.28/5 ★ |
"...Saving time with service contract templates. ..." Service Desk Product Page |
| Customer Feedback Management with E-Mail |
4.85/5 ★ |
"...Web discussion forums including polling and customer surveys...." Incident Management Product Page |
| measuring customer satisfaction |
3.95/5 ★ |
"...delivery/followup features and rules with logic and branching give you maximum flexibility in gauging customer satisfaction. ..." iSupport Reporting |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with E-Mail |
4.54/5 ★ |
"...i was called on my desk with the resolution and full answer to most of my questions that were not even related to the ticket subject ......" Peer review by Michael B., DBA ,Csupport 7.0.1.0 for Windows Admin. |
|
| Sales Document Management with Website, Offline and On Premises |
3.97/5 ★ |
"...Saving time with service contract templates. ..." Incident Management Product Page |
|
| proposal & quote management |
3.97/5 ★ |
| contract management |
3.97/5 ★ |
| Customer Feedback Management with E-Mail |
4.85/5 ★ |
"...Web discussion forums including polling and customer surveys...." Incident Management Product Page |
|
| measuring customer satisfaction |
4.85/5 ★ |
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1081 insights from peers and experts to help you assess how these iSupport use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for iSupport
What is iSupport used for?
What are the top features of iSupport?
Who uses iSupport?
What are iSupport alternatives?
Where is iSupport located?
Popular Business Setting
for iSupport
Top Industries
- Education
- Computer Software
- Government Administration
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used iSupport to Acquire customers and Enhance customer relationships
iSupport Alternatives
Peer and Expert Opinion on Features
for iSupport
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (71) |
| Alerts: popups & Notifications | Read Reviews (30) |
| Templates | Read Reviews (27) |
| Feedback surveys | Read Reviews (25) |
| Dashboard | Read Reviews (20) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (71) |
| Alerts: popups & Notifications | Read Reviews (30) |
| Templates | Read Reviews (27) |
| Feedback surveys | Read Reviews (25) |
| Dashboard | Read Reviews (20) |
IT and Other Capabilities
for iSupport
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (47) |
| Data Import | Read Reviews (141) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (47) |
| Data Import | Read Reviews (141) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (25) |
| Email Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (197) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (25) |
| Email Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (197) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (174) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (174) |
Software Failure Risk Guidance
?for iSupport
Overall Risk Meter
Top Failure Risks for iSupport
Vendor Profile Details
Company Name
iSupport Software
Company Website
https://www.isupport.com/HQ Location
Vancouver, WA
Employees
11-50
Social
Financials
PRIVATE
Get a personalised risk report for iSupport
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
iSupport may get in touch with you regarding your request.
Request Custom Quote
iSupport Software will get in touch with you regarding your request.