Overview: NinjaOne (formerly NinjaRMM) and iSupport as Help Desk Category solutions.
NinjaOne excels in advanced integrations, comprehensive security, and usability for large enterprises, with strong vendor support such as 24/7 options. iSupport focuses on helpdesk management and efficient customer feedback, catering well to mid-market and educational sectors, also providing reliable 24/7 support. Each product aligns with specific business needs depending on desired capabilities, industry presence, and operational scale.
NinjaOne (formerly NinjaRMM): NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.
iSupport: iSupport offers two editions: on-premise and hosted. It provides one integrated product for streamlined support.
NinjaOne (formerly NinjaRMM) and iSupport: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
NinjaOne supports key activities like helpdesk management, contract and sales document management, and workflow management, making it reliable for streamlining detailed administrative processes. read more →
iSupport focuses on core activities including helpdesk management, sales document and customer feedback management, and also offers workflow management, ensuring it handles operational and communicative client needs effectively. read more →
Business Goals
NinjaOne helps achieve business goals such as acquiring customers, enhancing customer relationships, and scaling best practices effectively, which supports growth and client retention. read more →
iSupport enables businesses to acquire customers and enhance relationships with a strong focus on improving efficiency in addressing customer interactions. read more →
Core Features
NinjaOne stands out with features like in-depth integration options, data export/import, extensive security and privacy measures, and custom report capabilities, ideal for complex IT environments. read more →
iSupport features include strong data import capabilities, robust custom report functions, and a focus on efficient security, suitable for structured data management. read more →
Vendor Support
NinjaOne offers extensive support with 24/7 options, phone, email, and chat support which enhances customer satisfaction and continuous operational functionality. read more →
iSupport provides reliable vendor support including phone, chat, and email, with consistent 24/7 service, catering to immediate support needs efficiently. read more →
Segments and Industries
NinjaOne primarily serves large enterprise clients and the IT and network security sectors, showcasing its suitability for large and security-sensitive operations. read more →
iSupport is popular among mid-market customers and educational institutions, reflecting its adaptability to academic and moderate business settings. read more →
Operational Alignment
NinjaOne is best aligned with large-scale operations where detailed control and high-volume integrations are necessary, making it efficient for complex organizations. read more →
iSupport integrates smoothly into medium-scale business workflows and educational environments, focusing on simplifying user-friendly operational needs. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
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- High
Data
Support
Others
NinjaOne (formerly NinjaRMM) in Action: Unique Use Cases
How does NinjaOne (formerly NinjaRMM) address your Helpdesk Management Challenges?
What solutions does NinjaOne (formerly NinjaRMM) provide for Training & Onboarding?
What Are the key features of NinjaOne (formerly NinjaRMM) for Workflow Management?
iSupport in Action: Unique Use Cases
What Are the key features of iSupport for Sales Document Management?
What benefits does iSupport offer for Customer Feedback Management?
Alternatives
News
Latest NinjaOne (formerly NinjaRMM) News
The Kings Trust Selects NinjaOne to Keep Volunteers and Employees Productive - Silicon Canals
The Kings Trust has chosen NinjaOne to enhance productivity for its volunteers and employees.
