Overview: Giva and iSupport as Help Desk Category solutions.
Giva and iSupport are both robust helpdesk solutions catering to diverse business requirements. Giva shines with its rich customization, aiding mid to large enterprises in industries like healthcare and legal services. It focuses on improving ROI and acquiring customers. iSupport, on the other hand, leads in user-friendly data imports and caters well to education sectors, emphasizing security. It's embraced by enterprises aiming to enhance customer relationships. Both products offer round-the-clock support, with Giva excelling in phone support and iSupport in chat support.
Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.
iSupport: iSupport offers two editions: on-premise and hosted. It provides one integrated product for streamlined support.
Giva and iSupport: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Giva supports helpdesk management and has strong customer feedback features. It's ideal for managing workflows and improving satisfaction scores. read more →
iSupport excels in helpdesk management and offers robust sales document and communication management, meeting various operational needs. read more →
Business Goals
Giva is designed to help businesses improve ROI and acquire customers, with a focus on enhancing customer relations. read more →
iSupport facilitates customer acquisition and relationship enhancement, striving for improved operational efficiency. read more →
Core Features
Giva's standout features include data export and custom reports, making it excellent for analytics and decision-making. read more →
iSupport offers strong data import and integration capabilities, making it a preferred choice for smooth transitions and connectivity. read more →
Vendor Support
Giva provides robust vendor support with 24/7 availability, focusing on phone support for quick issue resolution. read more →
iSupport extends 24/7 support with a particular strength in chat support, accommodating diverse customer needs. read more →
Segments and Industries
Giva is popular among mid to large enterprises, particularly in healthcare and legal services, indicating strong industry alignment. read more →
iSupport serves a mix of educational and software sectors, appealing to enterprises and smaller companies alike. read more →
Operational Alignment
Giva integrates into operations with ease, facilitating smooth workflows in mobile channels, suited for comprehensive enterprise use. read more →
iSupport aligns well with traditional and digital workflows, supporting both on-premises and social media channels. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
