CRMdesk Overview
This is a summary of the comprehensive capabilities and benefits of CRMdesk based on over 549 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
CRMdesk, osTicket, Jitbit Helpdesk, Azuredesk, BMC Helix ITSM, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if CRMdesk is right for your needs? Our Cuspera AI engine can evaluate how CRMdesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
CRMdesk supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Customer Feedback Management
- Engagement Management
- Contact List Management
CRMdesk can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, and Increase Sales & Revenue. It can help manage these activities if you use Social Media User Generated Content Blogs etc. for these needs. As a solution, CRMdesk's capabilities include Ticketing, Recording, Dashboard, etc.
CRMdesk Information Technology and Services Vertical is its biggest customer base.
Reviews
"...CRMdesk provides to its clients a great platform for taking clients' tickets, issues, and queries through Help Desk process...." Peer review by Zach B, IT Executive
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well CRMdesk solved their Help Desk needs. Cuspera uses 549 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using CRMdesk.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using CRMdesk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Social Media |
4.85/5 ★ |
"...CRMdesk provides to its clients a great platform for taking clients' tickets, issues, and queries through Help Desk process...." Peer review by Zach B, IT Executive |
| Knowledge Management with User Generated Content, Blogs and E-Mail |
4.85/5 ★ |
"...The system has a strong Knowledge base, forum, idea exchange portals, and email interface in addition to the main web-based customer support interface...." Peer review by Consultant |
| Customer Feedback Management with E-Mail and Website |
4.82/5 ★ |
"...Integration with your websites also very useful and automatic email notifications is the best!. User can customize unique needs, reduce ticket resolution times and reduce support costs while increasing customer satisfaction...." Peer review by Rita C, Product QA Engineer, Internet |
| measuring customer satisfaction |
4.67/5 ★ |
"...Integration with your websites also very useful and automatic email notifications is the best!. User can customize unique needs, reduce ticket resolution times and reduce support costs while increasing customer satisfaction...." Peer review by Rita C, Product QA Engineer, Internet |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Social Media |
4.85/5 ★ |
"...CRMdesk provides to its clients a great platform for taking clients' tickets, issues, and queries through Help Desk process...." Peer review by Zach B, IT Executive |
|
| Knowledge Management with User Generated Content, Blogs and E-Mail |
4.85/5 ★ |
"...The system has a strong Knowledge base, forum, idea exchange portals, and email interface in addition to the main web-based customer support interface...." Peer review by Consultant |
|
| Customer Feedback Management with E-Mail and Website |
4.82/5 ★ |
"...Integration with your websites also very useful and automatic email notifications is the best!. User can customize unique needs, reduce ticket resolution times and reduce support costs while increasing customer satisfaction...." Peer review by Rita C, Product QA Engineer, Internet |
|
| measuring customer satisfaction |
4.82/5 ★ |
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 549 insights from peers and experts to help you assess how these CRMdesk use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for CRMdesk
What is CRMdesk used for?
What are the top features of CRMdesk?
Who uses CRMdesk?
What are CRMdesk alternatives?
Where is CRMdesk located?
Popular Business Setting
for CRMdesk
Top Industries
- Information Technology and Services
- Financial Services
- Oil & Energy
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used CRMdesk to Enhance customer relationships and Acquire customers
CRMdesk Alternatives
Peer and Expert Opinion on Features
for CRMdesk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (71) |
| Recording | Read Reviews (13) |
| Dashboard | Read Reviews (9) |
| Alerts: popups & Notifications | Read Reviews (6) |
| Personalization | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (71) |
| Recording | Read Reviews (13) |
| Dashboard | Read Reviews (9) |
| Alerts: popups & Notifications | Read Reviews (6) |
| Personalization | Read Reviews (6) |
IT and Other Capabilities
for CRMdesk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (30) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (30) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (166) |
| Chat Support | Read Reviews (13) |
| Phone Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (166) |
| Chat Support | Read Reviews (13) |
| Phone Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for CRMdesk
Overall Risk Meter
Top Failure Risks for CRMdesk
Vendor Profile Details
Company Name
ForeSoft
Company Website
http://www.foresoft.net/HQ Location
1644 RFD, Long Grove, IL 60047, USA
Employees
11-50
Social
Financials
PRIVATE
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