LogMeIn Rescue Overview

LogMeIn Rescue enhances enterprise remote IT support capabilities. Companies can try the software for free to elevate their technical support.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Engagement Management, as the business use cases that they have been most satisfied with while using LogMeIn Rescue.

Other use cases:

  • Conference Call Management
  • Customer Feedback Management
  • Generation Of New Leads
  • Coaching
  • Contacts History
  • Content Sharing
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using LogMeIn Rescue.

Other priorities:

  • Improve Visibility
  • Improve ROI
  • Improve Internal Communications
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LogMeIn Rescue Use-Cases and Business Priorities: Customer Satisfaction Data

LogMeIn Rescue works with different mediums / channels such as Chat. Offline. Phone Calls etc.

LogMeIn Rescue's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and LogMeIn Rescue support capabilities include Chat Support, Phone Support, Email Support, etc. also LogMeIn Rescue analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We used LogMeIn across our entire company for web conferencing meetings and conference calls with clients...." Peer review by Greg Larsen, Head of Sales Strategy and Operations, Lingotek

LogMeIn Rescue, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for LogMeIn Rescue

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Mid Market
  • Small Business
  • Enterprise

LogMeIn Rescue is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on LogMeIn Rescue Use Cases

How can LogMeIn Rescue enhance your Helpdesk Management process?

How does LogMeIn Rescue address your Collaboration Challenges?

What benefits does LogMeIn Rescue offer for Engagement Management?

What solutions does LogMeIn Rescue provide for Customer Feedback Management?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well LogMeIn Rescue solved their Help Desk needs. Cuspera uses 1393 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Financial Services

CASE STUDY Adviser Services Holdings Limited (ASHL Group)

ASHL Group is a financial advisory services firm in the UK. They needed to support many employees working from home. They used LogMeIn Resolve to provide remote IT support. This helped their IT team ...work more efficiently and effectively. The solution also allowed them to monitor devices and fix problems before they became bigger issues.

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Information Technology and Services

CASE STUDY Helpdesq

Helpdesq is an IT services company. They wanted to give better IT support to their customers. They used LogMeIn Resolve for remote support and management. Their engineers liked the camera-share featu...re the most. This feature helped them improve their service. They also liked the easy-to-use tools and good support from GoTo.

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Information Technology and Services

CASE STUDY Telecom Technicians, Inc.

Telecom Technicians, Inc. had trouble managing and monitoring both company and customer equipment. They used many IT support and management tools, which made things hard and costly. They switched to ...LogMeIn Resolve in December 2022. This helped them cut the number of tools by 80%. They reduced IT spending by nearly 70%. Their IT manager could support 50% more customers.

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Video

LogMeIn Rescue – Remote meeting tools aren’t built for IT support

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Frequently Asked Questions(FAQ)

for LogMeIn Rescue

What is LogMeIn Rescue?

LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships.

It is a comprehensive software that offers remote support to a wide range of platforms, allowing technicians to teleport on the customer premises and fix the problem which helps to save time, money and boost efficiency.

Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.

What is LogMeIn Rescue used for?

LogMeIn Rescue is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Collaboration and Engagement Management .

What are the top features of LogMeIn Rescue?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of LogMeIn Rescue.

Who uses LogMeIn Rescue?

LogMeIn Rescue is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are LogMeIn Rescue alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for LogMeIn Rescue.

Where is LogMeIn Rescue located?

LogMeIn Rescue is headquartered at 320 Summer Street, Boston, MA 02210.
lightning

Peers used LogMeIn Rescue for helpdesk management and collaboration

LogMeIn Rescue Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.62/5 ★

Read Reviews (41)
Analytics

3.36/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.62/5 ★

Read Reviews (41)
Analytics

3.36/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for LogMeIn Rescue

Overall Risk Meter

Low Medium High

Top Failure Risks for LogMeIn Rescue

Logmein Inc News

Product

GoTo Introduces New AI, Automation, and Management Features to Bolster IT Productivity and Business Value - Business Wire

GoTo introduces new AI, automation, and management features to enhance IT productivity and business value.

Read more →

Logmein Inc Profile

Company Name

Logmein Inc

Company Website

//logmein.com

Year Founded

2003

HQ Location

320 Summer Street, Boston, MA 02210

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO