LogMeIn Rescue Overview

LogMeIn Rescue enhances enterprise remote IT support capabilities. Companies can try the software for free to elevate their technical support.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Engagement Management, as the business use cases that they have been most satisfied with while using LogMeIn Rescue.

Other use cases:

  • Conference Call Management
  • Customer Feedback Management
  • Generation Of New Leads
  • Coaching
  • Contacts History
  • Content Sharing
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using LogMeIn Rescue.

Other priorities:

  • Improve Visibility
  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

LogMeIn Rescue Use-Cases and Business Priorities: Customer Satisfaction Data

LogMeIn Rescue works with different mediums / channels such as Chat. Offline. Phone Calls etc.

LogMeIn Rescue's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and LogMeIn Rescue support capabilities include Chat Support, Phone Support, Email Support, etc. also LogMeIn Rescue analytics capabilities include Custom Reports, and Analytics.

Reviews

"...This product makes it easy to train and collaborate with our customers...." Peer review by Consultant

LogMeIn Rescue, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for LogMeIn Rescue

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Mid Market
  • Small Business
  • Enterprise

LogMeIn Rescue is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on LogMeIn Rescue Use Cases

What benefits does LogMeIn Rescue offer for Helpdesk Management?

How does LogMeIn Rescue facilitate Collaboration?

What makes LogMeIn Rescue ideal for Engagement Management?

How does LogMeIn Rescue facilitate Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well LogMeIn Rescue solved their Help Desk needs. Cuspera uses 1393 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Non-Profit Organization Management

CASE STUDY uma grande organização sem fins lucrativos

LogMeIn Rescue replaced TeamViewer for a large non-profit. The IT team of about 30 supported 5,300 users at headquarters and over 200 in the field. TeamViewer caused compatibility issues and complex ...processes. LogMeIn Rescue brought faster, more efficient remote IT support. The team now delivers better service to all users.

Read more →
Manufacturing

CASE STUDY Cummins Inc.

LogMeIn Rescue helped Cummins Inc. connect teams across continents. The platform enabled real-time collaboration and fast issue resolution. Downtime dropped and productivity increased. Cummins gained... total visibility and strong digital tools. Troubleshooting time fell from hours to just 15 minutes. The company now works with more speed and flexibility.

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Information Technology and Services

CASE STUDY Telecom Technicians, Inc.

LogMeIn Resolve helped Telecom Technicians, Inc. cut their tech stack by 80%. The company reduced IT spending by nearly 70%. Sam Kauffmann, IT manager, increased his capacity to support customers by ...50%. TTI now manages both company and customer equipment more easily. LogMeIn Resolve made IT support simpler and more affordable for TTI.

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Information Technology and Services

CASE STUDY Solid State Tech Services

LogMeIn Resolve helped Solid State Tech Services deliver fast, secure remote IT support. The company supports a diverse client base across the country. Resolve enables quick, disposable sessions with...out affecting user performance or bandwidth. The platform automates compliance and lets the MSP serve more clients with the same small team. Users get seamless support they barely notice. Solid State is now known for efficiency, reliability, and trusted client relationships.

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Information Technology and Services

CASE STUDY Helpdesq

LogMeIn Resolve helps Helpdesq deliver people-focused IT support. The platform offers easy-to-use tools for engineers. The camera-share feature is unique and essential for their service. Proactive re...mote monitoring improves their support. Helpdesq values the responsive service from GoTo product developers.

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Consumer Goods

CASE STUDY Trycare

LogMeIn Resolve helped Trycare improve IT support for its dental and podiatry product distribution business. Trycare faced slow support and frustration due to fragmented IT tools, especially for its ...remote sales team. By using LogMeIn Resolve for remote access, device management, and support, the IT team now delivers fast and expert help from anywhere. This change sped up problem resolution and increased user satisfaction.

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Video

LogMeIn Rescue – Remote meeting tools aren’t built for IT support

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Frequently Asked Questions(FAQ)

for LogMeIn Rescue

What is LogMeIn Rescue?

LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships.

It is a comprehensive software that offers remote support to a wide range of platforms, allowing technicians to teleport on the customer premises and fix the problem which helps to save time, money and boost efficiency.

Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.

What is LogMeIn Rescue used for?

LogMeIn Rescue is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Collaboration and Engagement Management .

What are the top features of LogMeIn Rescue?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of LogMeIn Rescue.

Who uses LogMeIn Rescue?

LogMeIn Rescue is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are LogMeIn Rescue alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for LogMeIn Rescue.

Where is LogMeIn Rescue located?

LogMeIn Rescue is headquartered at 320 Summer Street, Boston, MA 02210.
lightning

Peers used LogMeIn Rescue for helpdesk management and collaboration

LogMeIn Rescue Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.62/5 ★

Read Reviews (41)
Analytics

3.36/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.62/5 ★

Read Reviews (41)
Analytics

3.36/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for LogMeIn Rescue

Overall Risk Meter

Low Medium High

Top Failure Risks for LogMeIn Rescue

Logmein Inc News

Product

GoTo Introduces New AI, Automation, and Management Features to Bolster IT Productivity and Business Value - Business Wire

GoTo introduces new AI, automation, and management features to enhance IT productivity and business value.

Read more →

Logmein Inc Profile

Company Name

Logmein Inc

Company Website

//logmein.com

Year Founded

2003

HQ Location

320 Summer Street, Boston, MA 02210

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO