LogMeIn Rescue Overview
This is a summary of the comprehensive capabilities and benefits of LogMeIn Rescue based on over 1393 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
LogMeIn Rescue, GoTo Resolve, Web+Center, SysAid, ManageEngine ServiceDesk Plus, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if LogMeIn Rescue is right for your needs? Our Cuspera AI engine can evaluate how LogMeIn Rescue fits your specific business needs, industry, and context. Get your personalized assessment report today.
LogMeIn Rescue supports business activities such as:
- Helpdesk Management
- Collaboration
- Engagement Management
- Conference Call Management
- Customer Feedback Management
LogMeIn Rescue can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Visibility, Improve ROI, and Improve Internal Communications. It can help manage these activities if you use Chat Offline Phone Calls etc. for these needs. As a solution, LogMeIn Rescue's capabilities include Personalization, Recording, Alerts: Popups & Notifications, etc.
LogMeIn Rescue was founded in 2003. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Being able to remote in, rather than try to guide a user over the phone is a useful tool as a help desk agent; as is the ability to easily take screenshots to document issues...." Peer review by User
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well LogMeIn Rescue solved their Help Desk needs. Cuspera uses 1393 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using LogMeIn Rescue.
Use Cases
Peers recommend Helpdesk Management , Collaboration , Engagement Management , as the business use cases that they have been most satisfied while using LogMeIn Rescue.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.96/5 ★ |
"...Being able to remote in, rather than try to guide a user over the phone is a useful tool as a help desk agent; as is the ability to easily take screenshots to document issues...." Peer review by User |
| Collaboration |
4.84/5 ★ |
"...This software makes for a very easy way to share screens and work with less technical people who may have an issue describing exactly what they are seeing or attempting...." Peer review by Jake Dahlin |
| Engagement Management with Chat |
4.44/5 ★ |
"...Ability to connect directly to computers on LAN without any user interaction...." Peer review by Engineer in Information Technology |
| engaging and following up |
4.38/5 ★ |
"...Michael O Leary Manager of Client Services at SNHU LogMeIn Products Communications and Collaboration Engagement and Support Identity and Access ..." Remote Support Software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.96/5 ★ |
"...Being able to remote in, rather than try to guide a user over the phone is a useful tool as a help desk agent; as is the ability to easily take screenshots to document issues...." Peer review by User |
|
| Collaboration |
4.84/5 ★ |
"...This software makes for a very easy way to share screens and work with less technical people who may have an issue describing exactly what they are seeing or attempting...." Peer review by Jake Dahlin |
|
| Engagement Management with Chat |
4.44/5 ★ |
"...Ability to connect directly to computers on LAN without any user interaction...." Peer review by Engineer in Information Technology |
|
| engaging and following up |
4.44/5 ★ |
18+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1393 insights from peers and experts to help you assess how these LogMeIn Rescue use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for LogMeIn Rescue
What is LogMeIn Rescue?
What is LogMeIn Rescue used for?
What are the top features of LogMeIn Rescue?
Who uses LogMeIn Rescue?
What are LogMeIn Rescue alternatives?
Where is LogMeIn Rescue located?
Popular Business Setting
for LogMeIn Rescue
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used LogMeIn Rescue to Enhance customer relationships and Acquire customers
LogMeIn Rescue Alternatives
Peer and Expert Opinion on Features
for LogMeIn Rescue
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (26) |
| Recording | Read Reviews (18) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Ticketing | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (26) |
| Recording | Read Reviews (18) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Ticketing | Read Reviews (6) |
IT and Other Capabilities
for LogMeIn Rescue
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (69) |
| Data Export | Read Reviews (72) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (69) |
| Data Export | Read Reviews (72) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (34) |
| Phone Support | Read Reviews (43) |
| Email Support | Read Reviews (35) |
| 24/7 Support | Read Reviews (620) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (34) |
| Phone Support | Read Reviews (43) |
| Email Support | Read Reviews (35) |
| 24/7 Support | Read Reviews (620) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for LogMeIn Rescue
Overall Risk Meter
Top Failure Risks for LogMeIn Rescue
Vendor Profile Details
HQ Location
320 Summer Street, Boston, MA 02210
Employees
1001-5000
Social
Financials
IPO
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