Real-World Case Studies and Customer Success Stories with LogMeIn Rescue

Helpdesq is an IT services company. They wanted to give better IT support to their customers. They used LogMeIn Resolve... for remote support and management. Their engineers liked the camera-share feature the most. This feature helped them improve their service. They also liked the easy-to-use tools and good support from GoTo.
Show More..

Telecom Technicians, Inc. had trouble managing and monitoring both company and customer equipment. They used many IT support and management... tools, which made things hard and costly. They switched to LogMeIn Resolve in December 2022. This helped them cut the number of tools by 80%. They reduced IT spending by nearly 70%. Their IT manager could support 50% more customers.
Show More..

LogMeIn Resolve helps Helpdesq deliver people-focused IT support. The platform's all-in-one remote support and management features make work easier for... engineers. Helpdesq values the unique camera-share tool, which improves customer service. Proactive remote monitoring and responsive support from GoTo developers add more value. Helpdesq uses LogMeIn Resolve to support small and medium businesses.
Show More..

LogMeIn Resolve helped Telecom Technicians, Inc. cut their tech stack by 80%. The company reduced IT spending by nearly 70%.... Sam Kauffmann, IT manager, increased his capacity to support customers by 50%. TTI now manages both company and customer equipment more easily. LogMeIn Resolve replaced multiple IT support tools with one solution.
Show More..

LogMeIn Resolve helps Helpdesq deliver people-focused IT support. The platform offers easy-to-use tools for engineers. The camera-share feature is unique... and essential for their service. Proactive remote monitoring improves their support. Helpdesq values the responsive service from GoTo product developers.
Show More..

LogMeIn Resolve helped Telecom Technicians, Inc. cut their tech stack by 80%. The company reduced IT spending by nearly 70%.... Sam Kauffmann, IT manager, increased his capacity to support customers by 50%. TTI now manages both company and customer equipment more easily. LogMeIn Resolve made IT support simpler and more affordable for TTI.
Show More..

LogMeIn Resolve helped Solid State Tech Services deliver fast, secure remote IT support. The company supports a diverse client base... across the country. Resolve enables quick, disposable sessions without affecting user performance or bandwidth. The platform automates compliance and lets the MSP serve more clients with the same small team. Users get seamless support they barely notice. Solid State is now known for efficiency, reliability, and trusted client relationships.
Show More..

LogMeIn Rescue and Rescue Lens integrated with Wipro's IT ecosystem to automate service desk operations. The solution enabled seamless remote... support for both PC and mobile devices. Wipro saw a 25% reduction in on-desk visits using Rescue Lens for remote video support. Service desk agents improved first call resolution and productivity with automated ticketing and detailed reporting. The tools provided reliable end user interactions and enhanced agent efficiency.
Show More..

LogMeIn Rescue helped Kapsch TrafficCom deliver secure remote support to 4,000 employees across 25 locations. The IT team now handles... 40,000 support sessions each year, using granular permission controls and detailed reporting. Rescue enables flexible support for both office and remote workers. Plans include expanding to mobile device support and integrating ticketing systems.
Show More..

LogMeIn Rescue helped Quatrro Business Support Services manage and monitor client infrastructure remotely. The IT team used Rescue to support... both external customers and internal employees. Rescue enabled secure, transparent remote sessions, letting engineers control devices without much customer intervention. The platform improved problem resolution speed and boosted employee productivity. Customer satisfaction increased as service level agreements were met or exceeded.
Show More..

Rescue by GoTo helped Cognizant support 350,000 global employees with secure remote IT support. 734 technicians use Rescue for 44,000... sessions each month. The solution cut average handling time by 14% and kept CSAT at 97%. First level resolution rose to 83%. Rescue enabled secure connections, robust reporting, and improved technician productivity.
Show More..

LogMeIn Rescue helped Littlefish, a managed services provider, support rapid growth and deliver top customer service. Littlefish uses Rescue for... remote IT support, access, and control, handling 30,000 sessions monthly. Agents resolve 80% of issues on first contact. Rescue's ease of use, APIs, and integration with ticketing systems improve efficiency. Post-chat surveys give instant feedback and reward agents.
Show More..

LogMeIn Rescue helped Evalueserve maintain a 95% SLA during the global shift to remote work. The company faced challenges providing... secure remote IT support for employees and clients worldwide. Rescue enabled seamless troubleshooting, multi-platform integration, and strong security controls. The solution reduced ticket resolution bandwidth and improved operational efficiency. Employees stayed connected and satisfied with reliable, secure remote support.
Show More..

LogMeIn Rescue helped LTIMindtree boost first call resolution by 20%. The company cut handle time by 15% and improved CSAT... by 25%. NPS score went up by 10 points. Rescue's remote control, security, and diagnostic tools made IT support faster and more secure. LTIMindtree now delivers better service and keeps clients happier.
Show More..

Rescue remote support software helped Supportwave standardize remote IT support for its global network. Before Rescue, Supportwave's IT professionals used... different tools, making it hard to monitor and manage support quality. Rescue integrated easily, offered white labeling, and fit Supportwave's business model. Live Lens let IT experts solve problems remotely, even in countries without local teams. Supportwave now sees high expert adoption, positive customer feedback, and a 4.8 out of 5 TrustPilot rating.
Show More..

LogMeIn Rescue helped Tech Mahindra improve remote support for nearly 100,000 associates worldwide. The team switched from a competitor due... to Rescue’s faster connectivity, better interface, and advanced features. Rescue enabled support for both PCs and mobile devices, boosting service desk efficiency. Tech Mahindra saw reduced average handle time and better first call resolution. The team quickly became proficient and remains satisfied with Rescue’s performance.
Show More..

LogMeIn Resolve helped Telecom Technicians, Inc. cut their tech stack by 80%. The company reduced IT spend by nearly 70%.... Sam Kauffmann, IT manager, increased his capacity to support customers by 50%. TTI now manages both company and customer equipment with one tool. LogMeIn Resolve made IT support simpler and more affordable for TTI.
Show More..

LogMeIn Central and Rescue helped Step 1 Software boost security, productivity, and customer satisfaction. The company needed a secure, reliable... IT support solution for small business clients. LogMeIn Central enabled easy remote access and patch management, while Rescue provided instant support for computers and mobile devices. Troubleshooting time dropped by up to 5x, and staff needs decreased by 4–5x. These tools are now critical to Step 1 Software’s IT operations.
Show More..

LogMeIn Resolve helped Alpha CC improve remote support and IT management. The company reduced call times by 20%. Anti-virus and... disk management time was cut in half. Alpha CC can now take on more customers. The setup and management process is simple and efficient.
Show More..

LogMeIn Resolve helps Helpdesq deliver people-focused IT support. The camera-share feature is crucial for their engineers. Helpdesq values the platform's... ease of use and proactive remote monitoring. The company also appreciates responsive service from GoTo product developers. LogMeIn Resolve supports flexible, managed IT services for small businesses.
Show More..

GoTo Connect and LogMeIn Resolve helped Cobb Technologies manage phone systems and deliver remote support. Cobb Technologies, a leading copier... dealer in Virginia, serves over 9,000 clients with office technology and consultancy. The company needed to grow its managed services division. With GoTo solutions, they provided high service levels and met client needs. Deployment was easy and support was responsive.
Show More..

LogMeIn Resolve helps Solid State Tech Services deliver fast, secure remote IT support. The platform enables lightweight, disposable sessions that... do not slow users or drain bandwidth. Solid State can serve more clients with the same small staff. Troubleshooting is streamlined and compliance is automated. Clients get seamless support and the MSP builds trust through reliable service.
Show More..

LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to make engineering data secure... and easy to share. LogMeIn Resolve is a key tool for their business success. Their focus is on single source of truth and reducing data reentry. This improves efficiency for their customers.
Show More..

Rescue by GoTo helped ASM support its hybrid workforce during the pandemic. The IT team used Rescue's remote support and... calling card features to set up laptops for remote work in just two days. Staff now get fast, reliable IT help, no matter where they work. Rescue's tools like unattended access and file transfer make support quick and easy. ASM trusts Rescue for always-on, seamless remote support.
Show More..

LogMeIn Resolve helps Solid State Tech Services deliver fast, secure remote IT support. The platform enables lightweight, disposable sessions that... do not slow users or drain bandwidth. Solid State can now serve more clients with the same small team. Troubleshooting is streamlined and compliance is automated. Clients experience seamless support with zero disruption.
Show More..

Rescue by GoTo helped Cognizant support 350,000 global employees with secure remote IT support. The company saw a 14% reduction... in average handling time and maintained a 97% CSAT score. 734 technicians use Rescue for 44,000 sessions each month. First level resolution rose to 83%, up from 76%. Rescue enabled global standardization, robust reporting, and improved technician productivity by 45%.
Show More..

LogMeIn Rescue helped Evalueserve maintain a 95% SLA during global work-from-home periods. The solution enabled secure, remote IT support for... employees and clients worldwide. Rescue's integration and unattended access features improved troubleshooting speed and efficiency. Evalueserve reduced bandwidth needs and gained stronger control over remote access. The platform increased customer satisfaction and ensured data security.
Show More..

LogMeIn Rescue helped Kapsch TrafficCom deliver secure remote support to 4,000 employees across 25 locations. The IT team now handles... 40,000 support sessions each year, using granular permission controls and detailed reporting. Rescue enables flexible support for both office and remote workers. Plans include expanding to mobile device support and integrating ticketing systems.
Show More..

LogMeIn Rescue helped LTIMindtree boost first call resolution by 20%. Handle time dropped by 15%. Customer satisfaction rose by 25%.... NPS score increased by 10 points. The remote support tool improved efficiency, security, and service delivery for LTIMindtree's IT operations. Features like unattended access, screen sharing, and robust security made support faster and more reliable.
Show More..

LogMeIn Rescue helped Littlefish deliver fast, reliable remote IT support. Littlefish uses Rescue for 30,000 sessions each month, with 80%... first-contact resolution. The Rescue calling card gives users one-click access to support in ten seconds. Rescue Mobile and Live Lens tools help fix devices that can't be accessed remotely. APIs and post-chat surveys improve integration and feedback.
Show More..

LogMeIn Rescue helped Quatrro Business Support Services manage and monitor client infrastructure remotely. The IT team used Rescue to support... both external clients and internal employees. Rescue enabled secure, transparent remote sessions, letting engineers troubleshoot without much customer intervention. The platform improved problem resolution speed and boosted employee productivity. Quatrro BSS saw higher customer satisfaction and better service level agreement performance.
Show More..

LogMeIn Central and Rescue helped Step 1 Software boost security and productivity for their SMB distributor clients. The company replaced... Windows Remote Desktop with a more secure, reliable IT support model. LogMeIn Central enabled easy patch management and asset tracking, while Rescue allowed instant remote support for computers and mobile devices. Troubleshooting time dropped by up to 5 times, and staff needs decreased by 4 to 5 times. Customer satisfaction improved with faster, seamless support.
Show More..

Rescue remote support software helped Supportwave unify its IT support platform. Before Rescue, Supportwave's global IT professionals used different tools,... making it hard to monitor and manage support quality. Rescue integrated easily, offered white labeling, and improved efficiency for IT experts. Customers now enjoy fast, seamless remote support with no software installation. Supportwave's TrustPilot rating rose to 4.8 out of 5 after adopting Rescue and Live Lens.
Show More..

LogMeIn Rescue helped Tech Mahindra improve remote support for nearly 100,000 associates worldwide. The team switched from a competitor due... to Rescue’s faster connectivity, better interface, and advanced features. Rescue enabled support for both PCs and mobile devices, boosting service desk efficiency. Tech Mahindra saw reduced average handle time and better first call resolution. The team quickly became proficient and remains satisfied with Rescue’s performance.
Show More..

LogMeIn Rescue and Rescue Lens integrated with Wipro's IT ecosystem to automate service desk operations. The solution improved agent productivity... and enabled seamless remote support for both PC and mobile devices. Wipro saw a 25% reduction in on-desk visits using Rescue Lens for hardware and peripheral issues. Automated reporting and dashboards helped boost daily agent productivity. The tools also enhanced first call resolution by enabling expert collaboration during support sessions.
Show More..

LogMeIn Resolve helped Alpha CC cut IT support call times by 20%. The all-in-one IT monitoring and management tool made... device management and pre-emptive support easier. Alpha CC also halved the time needed for anti-virus and disk management. The solution let them take on more customers by simplifying setup and management. Alpha CC improved efficiency and grew its business with LogMeIn Resolve.
Show More..

GoTo Connect and LogMeIn Resolve helped Cobb Technologies manage phone systems and deliver remote support. Cobb Technologies, a leading copier... dealer in Virginia, serves over 9,000 clients with office technology and consultancy. The company needed to grow its managed services division. With GoTo solutions, they provided high service levels and easy deployment. Support was responsive and reliable, meeting client needs.
Show More..

LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to secure and distribute engineering... data. LogMeIn Resolve is a vital tool for their business success. Their focus is on vertical solutions and application integrations. They eliminate data reentry and unnecessary file copies.
Show More..

LogMeIn Rescue helped ASM Group support its hybrid workforce during the shift to remote work. The IT team used Rescue's... remote support and calling card features to quickly set up employee laptops and provide fast helpdesk access. Employees could get IT support with one click, no matter their tech skills. The Rescue platform enabled reliable, responsive service and included features like remote reboot and unattended access. ASM saw improved speed and quality in IT support for all staff, wherever they worked.
Show More..

LogMeIn Rescue and Rescue Lens helped Wipro automate IT support and improve agent productivity. Integration with Wipro's IT ecosystem enabled... seamless remote support for employees on any device. The solution automated ticket logging and centralized session recordings, aiding compliance and audits. Rescue Lens cut on-site visits by 25% with video support for hardware issues. Agents now resolve more problems on the first call and use detailed reports to boost productivity.
Show More..

LogMeIn Rescue helped Quatrro Business Support Services manage and monitor client infrastructure remotely. The company needed a platform to support... both external clients and internal IT needs. Rescue enabled their technical team to control and troubleshoot devices, increasing transparency and security. After over 10 years, Quatrro values Rescue for its flexibility and ability to boost engineer productivity. The solution helped them meet and exceed service level agreements, improving customer satisfaction.
Show More..

Rescue by GoTo helped Cognizant support 350,000 global employees with secure remote IT support. The company saw a 14% reduction... in average handling time and maintained a 97% CSAT score during rollout. 734 technicians now use Rescue for 44,000 sessions monthly, boosting productivity with a 45% feature utilization rate. First-level resolution improved to 83%, up from 76%. Rescue enabled seamless session reconnections and robust reporting for better efficiency and audit readiness.
Show More..

Rescue helped Fuji Xerox shift 69% of Asia-Pacific customer support to remote service, handling over 2 million transactions yearly. The company used... Rescue for seven years to boost remote support, cut costs, and improve customer satisfaction. Remote support requests rose from 27% to 41% as online self-service reduced call volume but increased complexity. Rescue enabled Fuji Xerox to offer new professional services and stand out from competitors. The tool also reduced field service costs and opened new revenue streams.
Show More..

LogMeIn Rescue helped Littlefish, a managed service provider, deliver fast and reliable remote IT support. The company uses Rescue's unified... platform, calling card, Rescue Mobile, and Live Lens to resolve issues quickly. Littlefish now has 250 support agents handling 30,000 sessions per month with an 80% first-contact resolution rate. Rescue's ease of use and integration features drive customer satisfaction and business growth. Positive feedback and real-time metrics support continuous improvement.
Show More..

LogMeIn Rescue helped Evalueserve keep a 95% SLA during global remote work. The company faced a big challenge with secure... remote IT support for its worldwide teams. Rescue enabled smooth, secure, and efficient remote access and support. Customer satisfaction rates increased. The tool reduced the need for on-site help and improved ticket resolution speed. Rescue also provided strong security and easy integration across platforms.
Show More..

LogMeIn Rescue ajudou a LTIMindtree a melhorar o suporte remoto de TI. A empresa viu um aumento de 20% nas... resoluções na primeira chamada e uma redução de 15% no tempo de atendimento. A satisfação do cliente subiu 25% e o índice NPS aumentou 10 pontos. Recursos como controle remoto, segurança robusta e suporte multiplataforma trouxeram mais eficiência e melhor prestação de serviços.
Show More..

LogMeIn Rescue helped Supportwave unify remote IT support on one platform. Before Rescue, Supportwave used many tools and lacked standard... processes. Rescue made support faster and easier for both clients and IT specialists. The Live Lens feature let engineers solve problems remotely using live video. Supportwave's TrustPilot rating rose to 4.8 out of 5 after using Rescue.
Show More..

LogMeIn Rescue helped Tech Mahindra improve remote support for over 100,000 associates worldwide. The company switched from a competitor due... to issues with speed, connectivity, and usability. Rescue offered fast connections, a simple interface, and advanced features like remote reboot and mobile support. Tech Mahindra saw lower average handling time and better first call resolution rates. The team quickly became experts and now delivers more effective 24/7 service desk support.
Show More..

Step 1 Software used LogMeIn Central and Rescue to boost IT security and customer satisfaction. They replaced Windows Remote Desktop... with a more secure, reliable remote support solution. With LogMeIn, they cut problem resolution time by up to five times and avoided needing four to five times more staff. The tools let them support computers and mobile devices quickly, improving client operations and reducing frustration. LogMeIn Central and Rescue became essential for their IT support and business growth.
Show More..

LogMeIn Resolve helped Alpha CC cut call times by 20%. The company improved remote support and device management. Alpha CC... also reduced disk and antivirus management time by half. The solution made setup and management simple. Alpha CC now serves more clients with greater efficiency.
Show More..

GoTo Connect and LogMeIn Resolve helped Cobb Technologies manage phone systems and deliver remote support. Cobb Technologies, a leading copier... dealer in Virginia, serves over 9,000 clients with office technology and consultancy services. The company needed to grow its managed services division. Easy deployment and responsive support enabled Cobb Technologies to provide high service levels to clients.
Show More..

Rescue helped Fordham University solve remote IT support challenges for over 4,000 faculty and staff. The university needed a secure,... privacy-focused solution for distributed computers. Rescue's on-demand, permission-based remote support met these needs. Fordham IT now resolves about 40% of desktop support incidents with Rescue. Same-day resolution rates jumped from 40% to 75%, cutting response times from days to immediate.
Show More..

LogMeIn Rescue helped the Law School Admission Council cut average support session times from over 40 minutes to under 10 minutes for candidates. Law school software... installation time dropped from 4 hours to just 20-30 minutes. LSAC saved thousands of dollars each year after switching from their old remote support tool. The Rescue platform made remote IT support faster and easier for both users and technicians. Reporting, file transfer, and laser pointer features improved the support experience.
Show More..

LogMeIn Resolve helped BPP Education Group support 2,700 users worldwide. BPP needed a single IT support tool for remote work... during the pandemic. They chose LogMeIn Resolve for its easy connectivity and onboarding. The platform lets IT connect to any device for staff and students. BPP now keeps high IT standards for its global network.
Show More..

Rescue helped Fordham University solve remote IT support challenges for over 4,000 faculty and staff. The university needed a privacy-focused... solution for distributed computers. Rescue's on-demand, permission-based remote support cut response times and eased privacy concerns. Fordham IT now resolves about 40% of desktop support incidents with Rescue. Same-day resolution rates jumped from 40% to 75%. Immediate responses replaced previous 1-3 day wait times.
Show More..

LogMeIn Rescue helped the Law School Admission Council cut average support session times from over 40 minutes to under 10 minutes for candidates. The solution also... reduced software installation time from 4 hours to just 20-30 minutes. LSAC saved thousands of dollars each year by switching to Rescue. The tool improved the support experience for both users and technicians with features like fast connections and file transfers.
Show More..

LogMeIn Resolve helped BPP Education Group support 2,700 users worldwide during the shift to remote work. BPP needed a single... IT support tool for staff and students. LogMeIn Resolve provided seamless connectivity and easy onboarding. The platform unified support and improved IT standards. BPP now connects to any device, anywhere, for fast help.
Show More..

LogMeIn Rescue helped Fordham University solve IT support challenges for over 4,000 staff. The university needed remote support that protected... user privacy and did not allow unlimited IT access. Rescue provided on-demand, permission-based remote support. IT now resolves about 40% of desktop incidents remotely. Same-day resolution rates jumped from 40% to 75%. Staff no longer wait 1 to 3 days for help.
Show More..

LogMeIn Rescue helped the Law School Admission Council (LSAC) cut average support session times from over 40 minutes to under 10 minutes for candidates and 20 minutes for administrators. LSAC also reduced... software installation time from 4 hours to just 20–30 minutes. The switch to Rescue saved LSAC thousands of dollars each year. The tool's fast remote access and easy session start improved the support experience for both users and technicians.
Show More..

LogMeIn Resolve helped BPP Education Group support 2,700 users worldwide. The university needed a single remote IT support tool during... the pandemic. After testing LogMeIn Resolve, BPP standardized it across all campuses. The platform offers stable connections and easy use for staff and students. BPP now delivers high IT standards globally with simplified integration.
Show More..

Rescue Live Lens helped ChargedEV offer home video surveys for EV charge point installations. The new video survey option made... the assessment process faster and easier for customers. In two months, ChargedEV completed 980 video sessions, totaling over 180 hours. Customers who used video surveys had a 99% installation success rate. The conversion rate from enquiry to installation improved by up to 15%.
Show More..

LogMeIn Rescue helped Arise Virtual Solutions cut support costs by $48,000 per month. The company improved first-call resolution rates by... 23% and reduced repeat callers by 33%. Rescue enabled Arise to support both Mac and PC for over 5,000 home-based agents. The platform's reliability and advanced features boosted agent productivity and customer service capabilities. Support requests rose 268% while staff grew only 80%.
Show More..

LogMeIn Rescue helped Arise Virtual Solutions cut support costs by $48,000 per month. The company improved first-call resolution rates by... 23% and reduced repeat callers by 33%. Rescue enabled Arise to support a 268% increase in requests with only 80% more staff. The platform's reliability and advanced remote support features boosted agent productivity and customer service quality.
Show More..

Rescue Live Lens helped ChargedEV offer home video surveys for EV charge point installations. The new process takes about eight... minutes and is browser-based, making it easy for customers. In two months, ChargedEV completed 980 video sessions, totaling over 180 hours. Customers using video surveys have a 99% installation success rate. The conversion rate from enquiry to installation improved by up to 15%.
Show More..

Rescue by GoTo helped Inspiro, a large call center and BPO provider, deliver fast and reliable remote support. Before Rescue, Inspiro... struggled with slow connections and lack of real-time insights, frustrating both staff and clients. Rescue's easy setup and intuitive interface let new engineers start quickly. During the pandemic, Inspiro expanded operations and met 100% of SLAs with Rescue. Customer and engineer satisfaction increased, and productivity improved with better monitoring and no connection issues.
Show More..

Rescue Live Lens helped ChargedEV offer remote video inspections for EV charger installations. The company used Live Lens to assess... customer sites quickly, reducing the process to about eight minutes. In the first two months, ChargedEV completed 980 video sessions, totaling over 180 hours. Customers who used video inspections had a 99% installation success rate. The conversion rate from consultation to installation increased by up to 15%.
Show More..

LogMeIn Rescue helped Arise Virtual Solutions boost agent capacity and cut support costs. The company saw a 23% increase in... first-call resolution and a 33% drop in repeat calls. Support requests rose 268%, but the team grew by only 80%. Arise now saves about $48,000 per month in support costs. Rescue's remote support features improved productivity for Arise's 5,000+ home-based agents.
Show More..

LogMeIn helped a large nonprofit organization improve remote IT support. The nonprofit switched from TeamViewer due to compatibility issues and... complex processes. Their IT team of 30 supports over 5,500 users. LogMeIn gave them faster connections and better user satisfaction. The team also saw increased efficiency in their support operations.
Show More..

LogMeIn Rescue replaced TeamViewer for a large non-profit. The IT team of about 30 supported 5,300 users at headquarters and... over 200 in the field. TeamViewer caused compatibility issues and complex processes. LogMeIn Rescue brought faster, more efficient remote IT support. The team now delivers better service to all users.
Show More..

LogMeIn Rescue helped a large non-profit organization solve compatibility and efficiency issues caused by TeamViewer. The IT team supports over... 5,500 users and needed a simple, secure remote support tool. Rescue's easy interface and one-click session links made support faster and easier for non-technical users. The switch led to faster connections, higher user satisfaction, and increased IT efficiency. Both IT staff and users now experience fewer complaints and smoother support sessions.
Show More..

LogMeIn helped a large nonprofit organization improve remote IT support. The nonprofit switched from TeamViewer due to compatibility issues and... complex processes. Their IT team of 30 supports over 5,500 users. LogMeIn delivered faster connections and higher user satisfaction. The team saw increased efficiency in IT support operations.
Show More..

LogMeIn Rescue helped a large nonprofit organization solve IT support issues caused by TeamViewer. The IT team supports 5,300 HQ... users and 200 field users. Rescue's easy interface and one-click session links made remote support faster and simpler. User satisfaction improved and complaints dropped. The IT team now works more efficiently and resolves issues quickly.
Show More..

LogMeIn Rescue replaced TeamViewer for a large nonprofit with 5,300 users at headquarters and 200 in the field. The IT team... faced compatibility issues and complex processes with TeamViewer, slowing support and lowering productivity. Rescue's simple interface and one-click browser sessions made remote support fast and easy. The switch led to quicker connections, higher user satisfaction, and improved IT efficiency. Both staff and users saw big benefits from the change.
Show More..

LogMeIn Rescue helped Hologic improve customer satisfaction and save over $50,000 a year in travel costs. Hologic supports 4,000 incidents... monthly for advanced medical devices. Rescue enabled faster remote support and reduced live visits by five per month for one product group. Real-time video streaming with Rescue Lens decreased handle time and made support more efficient. Customers now wait longer for support, confident issues will be resolved on the first call.
Show More..

LogMeIn Resolve helped 360 Orthodontics improve remote support for x-ray machines and hardware. Before, technicians often had to visit customer... sites. With the Camera Share feature, they now solve hardware problems faster and more easily. The solution is cost-effective and simple to use. Customer experience has improved significantly.
Show More..

LogMeIn Rescue helped Hologic improve customer satisfaction and save over $50,000 per year in travel costs. Hologic supports 4,000 incidents... monthly for its medical devices. Rescue enabled faster remote support and reduced live visits by five per month for one product group. Real-time video streaming with Rescue Lens decreased handle time and increased customer confidence in first call resolution.
Show More..

LogMeIn Rescue helped Hologic improve customer satisfaction and save money. The support team handles about 4,000 incidents monthly, with 50%... needing remote control. Rescue enabled faster, more reliable remote support and added video support with Rescue Lens. Hologic reduced on-site visits, saving over $50,000 per year in travel costs. Customers now wait longer to speak to a technician, trusting issues will be solved on the first call.
Show More..

LogMeIn Resolve helped 360 Orthodontics improve remote support for dental imaging equipment. Before, they needed to send technicians on-site, which... was slow and costly. With LogMeIn Resolve's camera sharing, they now fix equipment issues much faster. The tool is easy to use and affordable, making customer support better.
Show More..

LogMeIn Rescue helped Lenovo cut handle time and service delivery time, saving about $1 million per year. Lenovo uses Rescue... in every contact center worldwide to support computers, tablets, and smartphones. The Rescue API lets Lenovo manage agents globally without manual changes. The easy interface helps Lenovo add and train new users fast. Lenovo plans to use Rescue Lens in its mobile app for remote hardware troubleshooting.
Show More..

Rescue helped FUJIFILM resolve 69% of Asia Pacific customer support transactions remotely, totaling over 2 million cases per year. The remote support... solution reduced field onsite costs and person hours. FUJIFILM increased remote support usage from 27% to 41%. Customer satisfaction improved with predictive technical support. Rescue enabled FUJIFILM to offer new value-added services and open new revenue streams.
Show More..

Rescue helped FUJIFILM resolve 69% of Asia Pacific customer support transactions remotely, totaling over 2 million cases per year. The remote support... solution reduced field onsite costs and person hours. FUJIFILM increased remote support usage from 27% to 41%. Customer satisfaction improved with predictive technical support. Rescue enabled FUJIFILM to offer new professional services and value-added support.
Show More..

LogMeIn Rescue helped Lenovo cut handle time and speed up service delivery. Lenovo saved about $1 million per year by... lowering cost per incident. The Rescue platform let Lenovo scale support fast and train new agents quickly. API integration made global agent management simple. Lenovo uses Rescue + Mobile and Rescue Lens for remote support across many devices.
Show More..

LogMeIn Rescue helped Lenovo cut service delivery times and lower incident costs. Lenovo uses Rescue in all global contact centers... to support a wide range of devices. The Rescue API integration lets Lenovo manage agents worldwide without manual changes. The simple interface allows fast onboarding and training of new users. Lenovo plans to add Rescue Lens to its mobile app for remote hardware support.
Show More..

ASHL Group is a financial advisory services firm in the UK. They needed to support many employees working from home.... They used LogMeIn Resolve to provide remote IT support. This helped their IT team work more efficiently and effectively. The solution also allowed them to monitor devices and fix problems before they became bigger issues.
Show More..

LogMeIn Resolve helped Adviser Services Holdings Limited support its hybrid workforce. The company used the software to provide remote IT... support for employees working from anywhere. ASHL Group improved IT support efficiency and effectiveness by consolidating around one solution. The team also added proactive endpoint monitoring and fault diagnosis to keep devices running well. The Head of IT says the IT team could not work as well without LogMeIn Resolve.
Show More..

LogMeIn Resolve helped Adviser Services Holdings Limited support its hybrid workforce. The company used the software to give remote IT... help to employees working from anywhere. ASHL Group made IT support faster and more effective by using one tool. The team also started monitoring devices and fixing problems before they got worse. This kept employee devices working well all the time.
Show More..

LogMeIn Resolve helped ASHL Group support a hybrid workforce. The company used the software to give remote IT support to... employees working from anywhere. ASHL improved IT support efficiency and effectiveness. They also added proactive endpoint monitoring and fault diagnosis. This kept devices running well at all times.
Show More..

LogMeIn Resolve helped RPG Crouch Chapman LLP gain full oversight of their IT infrastructure. The accounting firm used the remote... support tool to upgrade their IT service desk. The platform gave them total visibility of all devices and improved IT management. RPGCC found the solution easy to use and efficient for managing their IT estate. The tool simplified their IT operations and increased control.
Show More..

LogMeIn Resolve helped RPG Crouch Chapman LLP gain full oversight of their IT infrastructure. The accounting firm used the remote... support tool to upgrade their IT service desk. The platform made IT management easier and more efficient. RPGCC now has total visibility of all devices from one place. The solution improved control and simplified IT operations.
Show More..

LogMeIn Resolve helped RPG Crouch Chapman LLP modernize IT support. The accounting firm tested the remote support tool under stress... before choosing it. With LogMeIn Resolve, they gained full visibility and control over their IT infrastructure. The platform made IT management easier and more efficient. RPGCC now supervises all devices from one easy-to-use dashboard.
Show More..

LogMeIn Rescue helped Zero Motorcycles cut travel costs by tens of thousands of dollars each year. The company used Rescue... to support and train dealership mechanics who were new to electric motorcycles. Rescue's screen sharing and remote support features let technicians fix problems in minutes, not hours. This improved customer and dealer satisfaction and boosted productivity. Zero Motorcycles saw value in Rescue within the first ten minutes of use.
Show More..

LogMeIn Rescue helped Zero Motorcycles cut travel costs by tens of thousands of dollars each year. The remote support tool... let technicians fix bikes quickly without traveling. Rescue made it easy to train and support dealership mechanics new to electric motorcycles. The company saw faster support calls and higher customer satisfaction. Key features used include screen sharing and multi-level technician support.
Show More..

LogMeIn Rescue helped Zero Motorcycles cut travel costs and boost remote support. The company faced a shortage of technicians familiar... with electric motorcycles. Rescue's remote support tools, like screen sharing and escalation, let experts solve problems fast. Zero Motorcycles now saves tens of thousands of dollars each year. Support calls are shorter, and customer satisfaction is higher.
Show More..

LogMeIn Rescue helped Cummins Inc. connect teams across continents. The platform enabled real-time collaboration and fast issue resolution. Downtime dropped... and productivity increased. Cummins gained total visibility and strong digital tools. Troubleshooting time fell from hours to just 15 minutes. The company now works with more speed and flexibility.
Show More..

LogMeIn Rescue helped Cummins Inc. cut troubleshooting time from hours to just 15 minutes. The platform enabled real-time collaboration across... continents. Downtime dropped and productivity increased. Cummins gained total visibility and robust digital tools. The company now runs with more flexibility and speed, accelerating innovation worldwide.
Show More..

LogMeIn Rescue helped Kapsch TrafficCom deliver secure remote support to 4,000 employees across 25 regions. The IT team manages 40,000... support sessions per year, using Rescue for fast, flexible problem resolution. Granular session permissions and detailed reporting improve control and insights. The solution supports remote work and plans to expand to mobile device support. Kapsch values Rescue's reliability and security for global IT operations.
Show More..

LogMeIn Resolve helped 360 Orthodontics improve remote support for x-ray machines and hardware. Before, technicians had to visit customer sites,... which was slow and costly. With Camera Share, they now fix hardware issues faster and more easily. The solution is cost-effective and simple to use. Customers get better support and a smoother experience.
Show More..

LogMeIn Resolve helped Trycare improve IT support for its dental and podiatry product distribution business. Trycare faced slow support and... frustration due to fragmented IT tools, especially for its remote sales team. By using LogMeIn Resolve for remote access, device management, and support, the IT team now delivers fast and expert help from anywhere. This change sped up problem resolution and increased user satisfaction.
Show More..

Rescue by GoTo helped Inspiro, a large BPO in the Philippines, deliver fast, reliable remote support. Inspiro faced issues with... slow connections and lack of real-time monitoring using their old solution. Rescue offered easy deployment, user-friendly features, and strong customer support. During the pandemic, Inspiro stayed open and even expanded, thanks to Rescue. The company now hits 100% of its SLAs and reports higher employee satisfaction and productivity.
Show More..

Rescue by GoTo helped Inspiro, a large BPO provider, improve remote support for its clients. Inspiro faced issues with slow... connections and lack of real-time insights using their old solution. Rescue offered fast deployment, ease of use, and strong customer support. During the pandemic, Inspiro stayed open and even expanded, thanks to Rescue. The company now hits 100% of its service level agreements and reports higher employee satisfaction.
Show More..