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Jira Service Management Product Overview

Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.

How satisfied the customers are with Jira Service Management use-cases

Jira Service Management Customer Insights, Testimonials and Case Studies

How can Jira Service Management enhance your Helpdesk Management process?

What solutions does Jira Service Management provide for Workflow Management?

How efficiently Does Jira Service Management manage your Collaboration?

How can Jira Service Management enhance your Onboarding process?

How efficiently Does Jira Service Management manage your Knowledge Management?

What is Jira Service Management used for?

Jira Service Management is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Helpdesk Management, Workflow Management and Collaboration .

What are the top features of Jira Service Management?

Ticketing, Alerts: popups & Notifications and Templates are some of the top features of Jira Service Management.

What are Jira Service Management alternatives?

Lokalise, NinjaOne (Formerly NinjaRMM), Giva and Cayzu Help Desk are popular alternatives for Jira Service Management.

Where is Jira Service Management located?

Jira Service Management is headquartered at Level 6/341 George St, Sydney, NSW 2000, AU.

11 buyers and buying teams have used Cuspera to assess how well Jira Service Management solved their Help Desk needs. Cuspera uses 746 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Enterprise giants Atlassian, Intuit, and AWS are planning for a world where agents call the APIs

Atlassian is leveraging AI agents to enhance internal processes and customer interactions. The company has introduced an onboarding agent for new employees and a customer agent used by 80 teams, sign...ificantly reducing manual work. Atlassian's 'Teamwork Collection' integrates Jira, Confluence, and Loom, managed by 'rovo agents,' to streamline collaboration and strategy planning. HarperCollins has effectively utilized these agents, demonstrating their impact on project management.

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Telestream - Computer Software - Medium

Jira and Fisheye helped Telestream improve communication and save time. The company replaced TestTrack with Jira for better flexibility and growth. Fisheye integration lets QA see code changes and co...ntact engineers directly. Jira increased visibility for customer-facing teams and made remote collaboration easier. Telestream reports enhanced transparency, higher product quality, and major time savings.

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Roblox - Internet

Atlassian cloud helps Roblox work better together. The team uses Atlassian tools to improve how they share ideas and finish projects. Collaboration is easier and faster. Delivery of new features is m...ore reliable. Roblox sees better teamwork and smoother project flow with Atlassian cloud.

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Royal Caribbean - Hospitality

Royal Caribbean used Atlassian to improve agile delivery. The company wanted to scale its agile processes. Atlassian helped Royal Caribbean organize teams and workflows. The solution made project man...agement easier. Royal Caribbean saw better teamwork and faster delivery. The company improved how it builds and launches new features.

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Lumen

Lumen used Atlassian cloud to improve productivity and team happiness. The company adopted agile methods with Atlassian tools. This helped teams work better together. Employees felt more joy at work.... Productivity increased after moving to the cloud.

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The Very Group - Retail

ServiceNow helped The Very Group modernize and centralize its service management. The company faced challenges with outdated systems and slow processes. ServiceNow provided a single platform for all ...service requests. This improved efficiency and made it easier for teams to work together. The Very Group now delivers better service to its customers and employees.

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Introduction to Jira Service Management

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Peers used Jira Service Management for helpdesk management and workflow management

Jira Service Management Competitors

Jira Service Management Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (1)
Custom Reports

4.42/5 ★

Read Reviews (56)
Analytics

4.17/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (1)
Custom Reports

4.42/5 ★

Read Reviews (56)
Analytics

4.17/5 ★

Read Reviews (14)

Jira Service Management Integrations

Jira Service Management integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.18/5 ★

Read Reviews (43)
Data Export

2.53/5 ★

Read Reviews (14)

ClickUp

4.71 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ProductBoard

4.62 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Scoro

4.54 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Trello

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Typeform

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

WPForms

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Jira Service Management

Salesforce CRM

4.39 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Monday.com

4.61 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

unbounce

4.54 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Telegram

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Jira Service Management

Overall Risk Meter

Low Medium High

Top Failure Risks for Jira Service Management

Atlassian US, Inc News

Financial
 

Atlassian Announces Second Quarter Fiscal Year 2026 Results - Yahoo Finance UK

Atlassian reported its second-quarter fiscal year 2026 results, highlighting a 23% year-over-year revenue increase to $1.586 billion. Cloud revenue reached $1.067 billion, marking a 26% growth. The company achieved its first $1 billion Cloud revenue quarter and surpassed 350,000 customers. Atlassian's non-GAAP operating margin was 27%, and it ended the quarter with 55,369 customers generating over $10,000 in Cloud ARR.

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Product
 

Introducing Rovo Think Deeper: Stronger reasoning, right when you need it - Work Life by Atlassian

Atlassian introduces "Think Deeper" for Rovo, enhancing AI reasoning to deliver more thorough answers without the need for full research sessions. This feature dynamically breaks down queries into subtasks, ensuring comprehensive responses. It integrates with Atlassian's Teamwork Graph, allowing seamless action within workflows, such as updating documents or drafting policies, enhancing productivity across teams.

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Financial
 

Atlassian Announces Date for Second Quarter of Fiscal Year 2026 Financial Results - Business Wire

Atlassian has announced the date for the release of its financial results for the second quarter of fiscal year 2026.

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M&A
 

Atlassian Completes Acquisition of The Browser Company of New York - Business Wire

Atlassian has entered into a definitive agreement to acquire The Browser Company of New York for approximately $610 million. This acquisition aims to develop an AI-powered browser optimized for knowledge workers using SaaS applications. The transaction is expected to close in the second quarter of fiscal year 2026, pending regulatory approvals.

Read more →

Atlassian US, Inc Profile

Company Name

Atlassian US, Inc

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

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Financials

PRIVATE