Jira Service Management Overview
Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Jira Service Management.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Jira Service Management.
Jira Service Management Use-Cases and Business Priorities: Customer Satisfaction Data
Jira Service Management's features include Ticketing, Alerts: Popups & Notifications, Templates, etc. and Jira Service Management support capabilities include Chat Support, Phone Support, Email Support, etc. also Jira Service Management analytics capabilities include Custom Reports, and Analytics.
Jira Service Management, Lokalise, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Jira Service Management Use Cases
How does Jira Service Management address your Helpdesk Management Challenges?
How can Jira Service Management optimize your Workflow Management Workflow?
How does Jira Service Management address your Collaboration Challenges?
What solutions does Jira Service Management provide for Onboarding?
Why is Jira Service Management the best choice for Knowledge Management?
11 buyers and buying teams have used Cuspera to assess how well Jira Service Management solved their Help Desk needs. Cuspera uses 746 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Sony Music Publishing
CASE STUDY The Very Group
CASE STUDY Software AG
CASE STUDY United Airlines
CASE STUDY Roblox
CASE STUDY Royal Caribbean
Video
Introduction to Jira Service Management
Frequently Asked Questions(FAQ)
for Jira Service Management
What is Jira Service Management used for?
What are the top features of Jira Service Management?
What are Jira Service Management alternatives?
Where is Jira Service Management located?
Peers used Jira Service Management for helpdesk management and workflow management
Jira Service Management Competitors
Jira Service Management Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (14) |
Jira Service Management Integrations
Jira Service Management integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Jira Service Management
Software Failure Risk Guidance
?for Jira Service Management
Overall Risk Meter
Top Failure Risks for Jira Service Management
Atlassian US, Inc News
Atlassian gives Rovo AI a major upgrade and developers new tools
Atlassian has significantly upgraded its AI assistant, Rovo, enhancing its capabilities and integrating it into more products like Jira and Bitbucket. New features include a collaborative Canvas, personal memory, and over 100 skills. The Rovo Dev suite aids developers with AI-powered tools, automating tasks like code reviews and bug fixes. These updates aim to deepen AI integration into enterprise workflows.
Atlassian makes Rovo AI available everywhere and for everyone
Atlassian has expanded the availability of Rovo AI, making it accessible to all paying customers and introducing new AI agents for task automation. Rovo AI now integrates with more apps, including Jira and Confluence, and offers a standalone version for non-Atlassian users. Key features include Rovo Search, Chat, and Studio, which enhance enterprise search and collaboration. The updates aim to boost productivity and AI adoption within the Atlassian ecosystem.
Atlassian Corporation ( TEAM ) Enters Into Definitive Agreement to Acquire DX
Atlassian Corporation has entered into a definitive agreement to acquire DX. This acquisition aligns with Atlassian's strategy to enhance its software offerings and expand its market presence. The move is expected to bolster Atlassian's capabilities in the collaboration software space, providing additional value to its IT and business team customers.
Atlassian's All-In AI Revolution: September 2025's Bold Moves and Big ...
Atlassian announced major AI-focused acquisitions, acquiring The Browser Company for $610 million and DX for $1 billion. These moves aim to integrate AI into Atlassian's product suite, enhancing tools like Jira and Confluence with AI-driven features. The acquisitions reflect Atlassian's strategy to lead in AI-powered work collaboration, with plans to close both deals by the end of 2025.
Atlassian US, Inc Profile
Company Name
Atlassian US, Inc
Company Website
https://www.atlassian.com/HQ Location
Level 6/341 George St, Sydney, NSW 2000, AU
Employees
1001-5000
Social
Financials
PRIVATE
