Jira Service Management Overview
Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Jira Service Management.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Jira Service Management.
Jira Service Management Use-Cases and Business Priorities: Customer Satisfaction Data
Jira Service Management's features include Ticketing, Alerts: Popups & Notifications, Templates, etc. and Jira Service Management support capabilities include Chat Support, Phone Support, Email Support, etc. also Jira Service Management analytics capabilities include Custom Reports, and Analytics.
Peer review evidence (same sources as the product rating summary)
"...Spiceworks IT Help Desk Jira Service Desk AzureDesk ..." What is a Service Desk? (Plus the 13 Best Service Desk Software Tools)
"...It integrates Statuspage, information and features from Jira Service Desk, Jira and Confluence, as well as various third-party tools such as Slack in one central location to be the basis for a powerful, flexible incident response workflow...." Atlassian Summit 2018: The most important news from the product keynote
"...Jira is a great solution for collaboration for programmers, analysts, and software architects and all the team of people developing software...." The Best Software for Collaborating on Machine Learning Projects
Jira Service Management, Lokalise, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Jira Service Management Customer wins, Customer success stories, Case studies
How can Jira Service Management optimize your Helpdesk Management Workflow?
What benefits does Jira Service Management offer for Workflow Management?
How does Jira Service Management facilitate Collaboration?
How does Jira Service Management facilitate Onboarding?
How does Jira Service Management facilitate Knowledge Management?
11 buyers and buying teams have used Cuspera to assess how well Jira Service Management solved their Help Desk needs. Cuspera uses 746 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Introduction to Jira Service Management
Frequently Asked Questions (FAQ)
What buyers ask before choosing Jira Service Management
What is Jira Service Management used for?
What are the top features of Jira Service Management?
What are Jira Service Management alternatives?
Where is Jira Service Management located?
Peers used Jira Service Management for helpdesk management and workflow management
Jira Service Management Competitors
Jira Service Management Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (14) |
Jira Service Management Integrations
Jira Service Management integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Jira Service Management
Software Failure Risk Guidance
?for Jira Service Management
Overall Risk Meter
Top Failure Risks for Jira Service Management
Atlassian US, Inc News
Atlassian closes over 160 security vulnerabilities in Confluence & Co.
Atlassian has addressed 162 security vulnerabilities across its products, including Confluence, Jira, and Bitbucket. Ten of these vulnerabilities are critical, with potential risks like DoS attacks and remote code execution. Administrators are advised to update to the latest versions to mitigate these risks.
Atlassian Announces Code Context, Bringing Codebase Understanding Into the Teamwork Graph
Atlassian has introduced Code Context, a new feature in the Atlassian Teamwork Graph, enhancing codebase understanding for developers and coding agents. This capability integrates with development workflows, including IDEs and AI coding apps, to provide secure, queryable access to source code across multiple repositories. It aims to improve coding efficiency and accuracy by offering context-aware access to organizational knowledge and codebases.
Atlassian Release Notes - August 2026 Latest Updates
Atlassian introduces Jira Planner, an early access tool for Jira Cloud customers. It transforms rough ideas into structured, agent-ready specs, enhancing team collaboration and planning. Jira Planner generates editable Confluence Live Docs and integrates with Teamwork Graph for context-rich planning. Available in early access, it aims to streamline project management and reduce rework.
Atlassian Rovo Prompt Injection Exfiltrates Jira and Confluence Data ...
Atlassian addressed a vulnerability in its AI assistant Rovo, which allowed attackers to exfiltrate data from Jira and Confluence without user approval. The RovoBlast attack exploited a URL parameter to inject prompts, posing significant security risks. Atlassian has since deployed a server-side fix to mitigate this issue.
Atlassian US, Inc Profile
Company Name
Company Website
https://www.atlassian.com/HQ Location
Level 6/341 George St, Sydney, NSW 2000, AU
Employees
1001-5000
Social
Financials
PRIVATE
