Jira Service Management Overview

Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Jira Service Management.

Other use cases:

  • Onboarding
  • Knowledge Management
  • Engagement Management
  • Measuring Customer Satisfaction
  • Sending & Publishing Communications
  • Products & Pricelist Management
  • Community Building
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Jira Service Management.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Manage Risk
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Grow Market Share
  • Build Brand Awareness
  • Improve Visibility
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Jira Service Management Use-Cases and Business Priorities: Customer Satisfaction Data

Jira Service Management's features include Ticketing, Alerts: Popups & Notifications, Templates, etc. and Jira Service Management support capabilities include Chat Support, Phone Support, Email Support, etc. also Jira Service Management analytics capabilities include Custom Reports, and Analytics.

Jira Service Management, Lokalise, Cayzu Help Desk, Pipefy, LogMeIn Rescue, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Jira Service Management Customer wins, Customer success stories, Case studies

How efficiently Does Jira Service Management manage your Helpdesk Management?

What benefits does Jira Service Management offer for Workflow Management?

What benefits does Jira Service Management offer for Collaboration?

How can Jira Service Management enhance your Onboarding process?

How efficiently Does Jira Service Management manage your Knowledge Management?

11 buyers and buying teams have used Cuspera to assess how well Jira Service Management solved their Help Desk needs. Cuspera uses 746 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Enterprise giants Atlassian, Intuit, and AWS are planning for a world where agents call the APIs

Atlassian is leveraging AI agents to enhance internal processes and customer interactions. The company has introduced an onboarding agent for new employees and a customer agent used by 80 teams, sign...ificantly reducing manual work. Atlassian's 'Teamwork Collection' integrates Jira, Confluence, and Loom, managed by 'rovo agents,' to streamline collaboration and strategy planning. HarperCollins has effectively utilized these agents, demonstrating their impact on project management.

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Lumen

Lumen used Atlassian cloud to improve productivity and team happiness. The company adopted agile methods with Atlassian tools. This helped teams work better together. Employees felt more joy at work.... Productivity increased after moving to the cloud.

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Dropbox - Information Technology And Services - information technology and services

Dropbox used Confluence Cloud to work together better. The team saved time by sharing information in one place. Confluence Cloud helped Dropbox organize documents and projects. The company improved t...eamwork and finished tasks faster. Dropbox found it easier to find and use important files.

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Telestream - Computer Software - Computer Software

Jira and Fisheye helped Telestream improve communication and save time. The company replaced TestTrack with Jira for better flexibility and growth. Fisheye integration lets QA see code changes and co...ntact engineers directly. Jira increased visibility for customer-facing teams and made remote collaboration easier. Telestream reports enhanced transparency, higher product quality, and major time savings.

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Riverty

Atlassian cloud helped Riverty save time and budget. Riverty moved their work to the Atlassian cloud. This change made their processes faster. They also spent less money. Centralizing on Atlassian cl...oud improved their workflow.

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Kiva - Financial Services - financial services

Atlassian helps Kiva connect people who need loans with those who can help. Kiva uses Atlassian tools to manage projects and improve teamwork. The platform makes it easier for Kiva to track progress ...and solve problems fast. This helps Kiva fund more loans and support more people. Kiva's team works better together with Atlassian.

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Introduction to Jira Service Management

Video Thumbnail

Frequently Asked Questions(FAQ)

for Jira Service Management

What is Jira Service Management used for?

Jira Service Management is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Helpdesk Management, Workflow Management and Collaboration .

What are the top features of Jira Service Management?

Ticketing, Alerts: popups & Notifications and Templates are some of the top features of Jira Service Management.

What are Jira Service Management alternatives?

Lokalise, Cayzu Help Desk, Pipefy and LogMeIn Rescue are popular alternatives for Jira Service Management.

Where is Jira Service Management located?

Jira Service Management is headquartered at Level 6/341 George St, Sydney, NSW 2000, AU.
lightning

Peers used Jira Service Management for helpdesk management and workflow management

Jira Service Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (1)
Custom Reports

4.42/5 ★

Read Reviews (56)
Analytics

4.17/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (1)
Custom Reports

4.42/5 ★

Read Reviews (56)
Analytics

4.17/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for Jira Service Management

Overall Risk Meter

Low Medium High

Top Failure Risks for Jira Service Management

Atlassian US, Inc News

Product

Sanchan S Saxena, Author at Work Life by Atlassian

Atlassian introduces Remix with Rovo and partner agents in Confluence, enabling users to transform Confluence pages into charts, prototypes, presentations, and apps. This innovation enhances collaboration by integrating AI-powered tools into their platform, facilitating seamless human-AI collaboration at an enterprise scale.

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Financial

Atlassian Announces Date for Third Quarter of Fiscal Year 2026 ...

Atlassian will announce its financial results for the third quarter of fiscal year 2026 on April 30, 2026, after market close, with a conference call scheduled for the same day.

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Product

Atlassian Launches Visual AI Tools and Agents in Confluence

Atlassian has introduced new visual AI tools and agents within its Confluence platform. These enhancements aim to improve collaboration by integrating advanced AI capabilities, allowing users to create and manage content more efficiently. The update highlights Atlassian's commitment to leveraging AI to enhance productivity and streamline workflows for software, IT, and business teams.

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Product

Atlassian brings AI visual tools and partner agents to Confluence, 1 month after cutting 1, 600 jobs

Atlassian has launched Remix, a visual AI tool in open beta, and three partner agents for Confluence. Remix transforms Confluence content into visuals like charts and infographics, while the agents integrate content with Lovable, Replit, and Gamma, enhancing workflows without manual effort. This move follows Atlassian's recent workforce reduction to fund AI investments, emphasizing AI integration in existing workflows.

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Atlassian US, Inc Profile

Company Name

Atlassian US, Inc

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

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Financials

PRIVATE