Jira Service Management Overview

Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Jira Service Management.

Other use cases:

  • Onboarding
  • Knowledge Management
  • Engagement Management
  • Measuring Customer Satisfaction
  • Sending & Publishing Communications
  • Products & Pricelist Management
  • Community Building
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Jira Service Management.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Manage Risk
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Grow Market Share
  • Build Brand Awareness
  • Improve Visibility
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Jira Service Management Use-Cases and Business Priorities: Customer Satisfaction Data

Jira Service Management's features include Ticketing, Alerts: Popups & Notifications, Templates, etc. and Jira Service Management support capabilities include Chat Support, Phone Support, Email Support, etc. also Jira Service Management analytics capabilities include Custom Reports, and Analytics.

Jira Service Management, Lokalise, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Jira Service Management Use Cases

How can Jira Service Management enhance your Helpdesk Management process?

How can Jira Service Management optimize your Workflow Management Workflow?

How does Jira Service Management facilitate Collaboration?

How does Jira Service Management facilitate Onboarding?

How does Jira Service Management facilitate Knowledge Management?

19+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Jira Service Management solved their Help Desk needs. Cuspera uses 746 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Automotive

CASE STUDY Rivian

Atlassian cloud helped Rivian save $2.5 million each year. Rivian used Atlassian cloud to scale their business. The solution made their work easier. Rivian saw big cost savings. The company grew with... the help of Atlassian cloud.

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CASE STUDY Riverty

Riverty used Atlassian cloud to bring their work together in one place. This helped them save time and money. They made their processes simpler. Riverty was able to work better as a team. The move to... Atlassian cloud helped them reach their goals faster.

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Internet

CASE STUDY Reddit

Reddit used Jira and Confluence to improve their workflow. They wanted to save money and work better as a team. By using these tools, Reddit saved over $300,000 each year. The tools helped them organ...ize work and share information easily. This made their team more efficient and reduced costs.

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CASE STUDY United Airlines

United Airlines used Atlassian cloud to improve their business. They needed to scale quickly. Atlassian cloud helped them move faster. The solution made their work easier. United Airlines can now gro...w with more speed. They saw better results after using Atlassian cloud.

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Information Technology and Services

CASE STUDY Arvato Systems

Jira Service Management helped Arvato Systems improve their service operations. The company used the tool to manage requests and incidents. This made their service teams work better and faster. Arvat...o Systems saw better results in their service delivery. The solution helped them support their customers more effectively.

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Internet

CASE STUDY Interpark

Atlassian Cloud Premium helped Interpark move their work to the cloud. Interpark needed a better way to manage their projects. They chose Atlassian Cloud Premium for its features and support. The mig...ration was successful. Interpark now works more easily in the cloud.

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Video

Introduction to Jira Service Management

Video Thumbnail

Frequently Asked Questions(FAQ)

for Jira Service Management

What is Jira Service Management used for?

Jira Service Management is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Helpdesk Management, Workflow Management and Collaboration .

What are the top features of Jira Service Management?

Ticketing, Alerts: popups & Notifications and Templates are some of the top features of Jira Service Management.

What are Jira Service Management alternatives?

Lokalise, NinjaOne (Formerly NinjaRMM), Giva and Cayzu Help Desk are popular alternatives for Jira Service Management.

Where is Jira Service Management located?

Jira Service Management is headquartered at Level 6/341 George St, Sydney, NSW 2000, AU.
lightning

Peers used Jira Service Management for helpdesk management and workflow management

Jira Service Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (1)
Custom Reports

4.42/5 ★

Read Reviews (56)
Analytics

4.17/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (1)
Custom Reports

4.42/5 ★

Read Reviews (56)
Analytics

4.17/5 ★

Read Reviews (14)

Software Failure Risk Guidance

?

for Jira Service Management

Overall Risk Meter

Low Medium High

Top Failure Risks for Jira Service Management

Atlassian US, Inc News

Product

GitLab, Atlassian Patch High-Severity Vulnerabilities

GitLab, Atlassian Patch High-Severity Vulnerabilities

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Financial

Atlassian to Report Q2 FY2025 Earnings on January 30: Conference Call Details Announced - StockTitan

Atlassian will announce its Q2 FY2025 earnings on January 30 and has released details for the conference call.

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Financial

Atlassian Announces Date for Second Quarter of Fiscal Year 2025 Financial Results - Business Wire

Atlassian announced the date for its second-quarter financial results for fiscal year 2025.

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Financial

Atlassian Announces Third Quarter Fiscal Year 2025 Results

Atlassian reported Q3 FY2024 results with $1.2 billion in revenue, a 30% year-over-year increase, and record free cash flow of $555 million. The company highlighted strong cloud adoption, now serving over 300,000 cloud customers. Co-founder Scott Farquhar will step down as co-CEO, with Mike Cannon-Brookes continuing as CEO.

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Atlassian US, Inc Profile

Company Name

Atlassian US, Inc

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

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Financials

PRIVATE