Product and Vendor News

Customer stories

Product Business Settings

Clientsuccess is popular in Computer Software, Internet, and Information Technology And Services industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Project Management
Help Desk
Marketing Automation
Customer Feedback Management

Clientsuccess Product Overview

ClientSuccess redefines customer success management with its intuitive software platform. Designed for ease of use and rapid implementation, it helps businesses reduce churn and boost customer revenue. The platform offers robust customer journey management, leveraging insights and analytics to provide actionable data. AI and automation enhance efficiency, while features like customer onboarding and a dedicated customer portal improve user engagement. ClientSuccess stands out by delivering a seamless experience, making it a top choice for organizations seeking to optimize customer relationships and drive growth.

How satisfied the customers are with Clientsuccess use-cases

Reviews

"...You also get a CSM to guide you along in your onboarding and adoption journey...." Peer review by Vic K., Hospital & Health Care

Clientsuccess Customer Insights, Testimonials and Case Studies

What makes Clientsuccess ideal for Engagement Management?

How does Clientsuccess address your Onboarding Challenges?

What makes Clientsuccess ideal for Contract Management?

What benefits does Clientsuccess offer for Coaching?

How does Clientsuccess address your Contact List Management Challenges?

What is Clientsuccess used for?

Clientsuccess is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Engagement Management, Onboarding and Contract Management .

What are the top features of Clientsuccess?

Alerts: popups & Notifications, Ticketing and Dashboard are some of the top features of Clientsuccess.

Who uses Clientsuccess?

Clientsuccess is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Clientsuccess alternatives?

NinjaOne (Formerly NinjaRMM), Cayzu Help Desk, Service Creatio and Qminder are popular alternatives for Clientsuccess.

Where is Clientsuccess located?

Clientsuccess is headquartered at 2901 W Bluegrass Blvd, Ste 420, Lehi UT 84043.

26 buyers and buying teams have used Cuspera to assess how well Clientsuccess solved their Help Desk needs. Cuspera uses 2022 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

MURAL - Information Technology And Services - Medium

ClientSuccess helped MURAL cut customer data prep from 2 hours to 15 minutes. The Customer Success team now manages lifecycle, tasks, and renewals in one place. MURAL uses SuccessScore and client gri...d to track customer health and prevent churn. The platform improved team collaboration and transparency. MURAL values the clean interface and strong support from ClientSuccess.

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AddShoppers - Marketing And Advertising

ClientSuccess helped AddShoppers improve customer retention. AddShoppers had trouble tracking customer health and risk. They used ClientSuccess to get a full view of each account and set up alerts fo...r accounts at risk. Logo retention increased from 85% to 93%. Revenue retention grew from 90% to 103%. The customer success team became a profit center. AddShoppers did not lose any key accounts flagged as high risk.

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MURAL - Computer Software

ClientSuccess helped MURAL save time by reducing customer data gathering from 2 hours to 15 minutes. The Customer Success team used ClientSuccess to manage lifecycle stages, tasks, and reminders for ...many customers. The platform improved visibility, standardization, and internal collaboration. MURAL now tracks customer health and manages renewals more efficiently. The team can focus more on strategic work and less on manual planning.

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EveryoneSocial

ClientSuccess helped EveryoneSocial improve their client success operations. Chris Hecklinger, senior director of client success at EveryoneSocial, shared his experience in a video. The platform supp...orts customer journey management, insights and analytics, AI and automation, and customer onboarding. The case highlights how ClientSuccess streamlines workflows and delivers value. No specific metrics or numbers are mentioned in the content.

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Veracode - Computer Software - Very Large

ClientSuccess helps Veracode manage customer data in one place. Veracode uses ClientSuccess to track account details, meeting notes, and usage. The Salesforce integration saves time by reducing dupli...cate work. The customer grid feature gives CSMs a clear daily view. Mark Bissell chose ClientSuccess for its easy setup and ability to scale for hundreds of CSMs and thousands of customers.

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Plum Voice - Information Technology And Services - Medium

ClientSuccess helped Plum Voice cut customer churn by 70%. Plum Voice needed better customer communication and risk management. They switched from Salesforce to ClientSuccess for customer lifecycle m...anagement. SuccessCycles and Customer Pulse features gave them better insights and proactive outreach. Now, Plum Voice tracks customer health and builds stronger relationships.

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lightning

Peers used Clientsuccess for engagement management and onboarding

Clientsuccess Features

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FEATURE RATINGS AND REVIEWS
Analytics

4.27/5

Read Reviews (98)
Custom Reports

3.49/5

Read Reviews (200)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.27/5

Read Reviews (98)
Custom Reports

3.49/5

Read Reviews (200)

Software Failure Risk Guidance

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for Clientsuccess

Overall Risk Meter

Low Medium High

Top Failure Risks for Clientsuccess

ClientSuccess, Inc. News

M&A
 

ClientSuccess Acquires Product Signals to Transform Product Feedback into Actionable ...

ClientSuccess has acquired Product Signals to enhance product feedback and improve collaboration among post-sales teams.

ClientSuccess, Inc. Profile

Company Name

ClientSuccess, Inc.

Year Founded

2014

HQ Location

2901 W Bluegrass Blvd, Ste 420, Lehi UT 84043

Employees

11-50

Social

Financials

SEED