Clientsuccess: Product updates, Customer stories, and Insights | 2026 Cuspera

ClientSuccess helped MURAL cut customer data prep from 2 hours to 15 minutes. The Customer Success team now manages lifecycle, tasks, and renewals in one place. MURAL uses SuccessScore and client gri...d to track customer health and prevent churn. The platform improved team collaboration and transparency. MURAL values the clean interface and strong support from ClientSuccess.
Show More..

ClientSuccess helped AddShoppers improve customer retention. AddShoppers had trouble tracking customer health and risk. They used ClientSuccess to get a full view of each account and set up alerts fo...r accounts at risk. Logo retention increased from 85% to 93%. Revenue retention grew from 90% to 103%. The customer success team became a profit center. AddShoppers did not lose any key accounts flagged as high risk.
Show More..

ClientSuccess helped MURAL save time by reducing customer data gathering from 2 hours to 15 minutes. The Customer Success team used ClientSuccess to manage lifecycle stages, tasks, and reminders for ...many customers. The platform improved visibility, standardization, and internal collaboration. MURAL now tracks customer health and manages renewals more efficiently. The team can focus more on strategic work and less on manual planning.
Show More..

ClientSuccess helped EveryoneSocial improve their client success operations. Chris Hecklinger, senior director of client success at EveryoneSocial, shared his experience in a video. The platform supp...orts customer journey management, insights and analytics, AI and automation, and customer onboarding. The case highlights how ClientSuccess streamlines workflows and delivers value. No specific metrics or numbers are mentioned in the content.
Show More..

ClientSuccess helps Veracode manage customer data in one place. Veracode uses ClientSuccess to track account details, meeting notes, and usage. The Salesforce integration saves time by reducing dupli...cate work. The customer grid feature gives CSMs a clear daily view. Mark Bissell chose ClientSuccess for its easy setup and ability to scale for hundreds of CSMs and thousands of customers.
Show More..

ClientSuccess helped Plum Voice cut customer churn by 70%. Plum Voice needed better customer communication and risk management. They switched from Salesforce to ClientSuccess for customer lifecycle m...anagement. SuccessCycles and Customer Pulse features gave them better insights and proactive outreach. Now, Plum Voice tracks customer health and builds stronger relationships.
Show More..