ConnectWise Manage: ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
CRMdesk: CRMdesk is a web-based tool for managing customer support, tracking ideas, and organizing knowledge. Customer forums can also be hosted for enhanced interaction.
This comparison report of ConnectWise Manage vs. CRMdesk is based on a specific set of business needs and context. The comparison uses 6511 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ConnectWise Manage and CRMdesk
ConnectWise Manage, CRMdesk, SolarWinds Service Desk, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ConnectWise Manage covers Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.
CRMdesk focuses on Helpdesk Management with Social Media, Knowledge Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ConnectWise Manage and CRMdesk: Best activities based on customer satisfaction
ConnectWise Manage in Action: Unique Activities
What solutions does ConnectWise Manage provide for Helpdesk Management?
"...ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location...." Peer review
What solutions does ConnectWise Manage provide for Sales Document Management?
"...ConnectWise tracking allows us to develop and adhere to Service Level Agreements with our outsourced clients...." Peer review by Lewis W., Sr. Project Manager, Computer Software
What Are the key features of ConnectWise Manage for Workflow Management?
"...Our primary use for ConnectWise Manage is for its ticketing system and multiple support boards for us to manage our workflows when helping clients...." Peer review by Technician in Other
How does ConnectWise Manage address your Engagement Management Challenges?
"...Flexibility of workflowsSimple Intuitive GUITracking and incident documentation and communicationGreat user engagement..." Peer review by Shael Risman, CEO, PACE Technical
How does ConnectWise Manage address your Contact List Management Challenges?
"...Storing company and contact information, tracking time to projects, and using it as a service help desk...." Peer review by User
CRMdesk in Action: Unique Activities
How does CRMdesk facilitate Knowledge Management?
"...CRMdesk is a help desk portal with a hosted knowledge base and ticket management capability...." Peer review
What makes CRMdesk ideal for Customer Feedback Management?
"...I personally feel this software is the one of the best customer relationship management software which help in taking feedback of customers in improving our p[roducts and services...." Peer review by Internal Consultant
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Grow market share
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Establish thought leadership
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Improve digital and social presence
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Shorten ramp up time
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Enter new markets internationally or locally
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Improve stakeholder relations
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Improve visibility
- See 10 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
ConnectWise Manage peer evidence is 93% SMB and Mid-Market. CRMdesk peer evidence is 58% Enterprise.
| ConnectWise Manage | CRMdesk | |
|---|---|---|
| Peer score | 4.1 | 4.0 |
| Peer insights | 5962 | 549 |
| Top industries |
Information Technology And Services 67.0%
Computer & Network Security 11.0%
Wholesale 7.0%
|
Information Technology And Services 25.0%
Financial Services 17.0%
Oil & Energy 7.0%
|
| SMB and Mid-Market | 93.0% | 42.0% |
| Enterprise | 7.0% | 58.0% |
| Pricing | ConnectWise Manage | CRMdesk |
Integrations
Ecosystem partners each product commonly connects with.
ConnectWise Manage
News
Latest ConnectWise Manage news
ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer
ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.
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