ConnectWise Manage vs. Giva: Comparing Best Help Desk Solutions 2026

Overview: ConnectWise Manage and Giva as Help Desk Category solutions.

ConnectWise Manage: ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.

Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.

This comparison of ConnectWise Manage vs. Giva draws on 6781 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both ConnectWise Manage and Giva are commonly chosen for IT service management automation.

ConnectWise Manage also supports Remote monitoring and management automation, Remote monitoring and management for MSPs, Backup and disaster recovery management, Business process automation for MSPs, etc.

Giva also supports IT help desk management, Customer service workflow automation, IT service desk management, Internal IT help desk management, etc.

Evidence shows that both products are used for IT service management, Compliance management, Customer support operations, Service desk management, etc.

ConnectWise Manage also covers Customer engagement, Cybersecurity management, Workflow automation, Workforce management, etc.

Giva also covers Customer support, Help desk management, Knowledge management, Healthcare operations, etc.

Top use cases: ConnectWise Manage vs Giva

Use cases tied to ConnectWise Manage and Giva from verified data sources. Click any use case for supporting evidences.

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Shared by both · Use cases
ConnectWise Manage Giva

Top Capabilities: ConnectWise Manage vs Giva

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Shared
Giva
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ConnectWise Manage only
Giva only

Deployed Industries: ConnectWise Manage vs Giva

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Shared
Giva
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Deployed Market Segments: ConnectWise Manage vs Giva

Share of peer evidence by company size for ConnectWise Manage and Giva. Each product segments add up to 100%. Click any segment for supporting evidence.

ConnectWise Manage 100%
Giva 100%

ConnectWise Manage and Giva: Best activities based on customer satisfaction

ConnectWise Manage in Action: Unique Activities

How does ConnectWise Manage facilitate Helpdesk Management?
ConnectWise Manage effectively handles helpdesk requests by allowing users to track, manage, and report on them. The software also offers flexible communication options, enabling users to interact with the system in various ways. ConnectWise Manage provides a comprehensive suite of tools for helpdesk management, but some users may find the interface to be challenging.
"...Storing company and contact information, tracking time to projects, and using it as a service help desk...." Peer review by User
What solutions does ConnectWise Manage provide for Sales Document Management?
ConnectWise Manage allows businesses to manage customer contracts, automate invoices, and store documents in a central location. The platform facilitates the management of client interactions, projects, billing, and agreements. Some functions, such as the cloud console for synchronizing Office 365 licenses, may not consistently perform as expected.
"...It runs all of our ticketing and invoicing and pairs with ConnectWise Sell to do all quoting...." Peer review by Jeff Skillin, VP-Sales, Internetwork Experts Corporation
How efficiently Does ConnectWise Manage manage your Workflow Management?
Connectwise Manage provides tools to create and manage automated workflows. These workflows streamline support requests, ensure tickets are not missed, and help maintain service level agreements. Some workflows, however, may be confusing to use due to the many available methods for completing tasks.
"...You can build completely customized workflow rules to move tickets and re-assign as needed...." Peer review by Kyle Forward, Technical Analyst, ECMSI
What Are the key features of ConnectWise Manage for Engagement Management?
ConnectWise Manage helps businesses efficiently manage customer interactions, including scheduling, tracking, and following up on appointments. It also facilitates sales tracking, customer service agreements, and automated invoicing. The software's limitations include a lack of comprehensive client communication for projects.
"...Powerful platform to manage all of our customer interactions...." Peer review by Wesley B., Project Manager, Information Technology and Services
How can ConnectWise Manage optimize your Contact List Management Workflow?
ConnectWise Manage enables users to manage and track contact information, company details, and service history. This software facilitates quick access to client information, enhancing customer care and business operations. nHowever, the system lacks the ability to import large contact lists efficiently.
"...This program is very easy to navigate and find information that you need to successfully manage your business contact information and orders. . ...." Peer review by Verified Reviewer

Giva in Action: Unique Activities

How does Giva address your Customer Feedback Management Challenges?
Giva helps businesses measure team productivity, responsiveness, and customer satisfaction. Giva provides reporting and dashboards to track key metrics and identify areas for improvement. The system also includes features like a knowledge base and customer satisfaction surveys to enhance customer service and drive positive results.
"...About Giva Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price...." Peer review
How does Giva facilitate Knowledge Management?
Giva helps businesses organize information in a central location. The information is easy to find and use, which helps employees solve problems quickly. Giva can be improved by adding more features for users to customize their experience and control their information.
"...We know we are saving a lot of money using the Giva Service Management Suite versus other enterprise-class knowledge base and help desk software products...." Peer review by William McDonald, CIO, Schulte Roth & Zabel LLP, Schulte Roth & Zabel LLP

News

Latest ConnectWise Manage news

ConnectWise opens Australian data centre for x360Recover

ConnectWise has launched an Australian data centre for its x360Recover service, enhancing data residency and disaster recovery for APAC partners. The facility supports cloud, hybrid, and on-premises environments, offering SOC 2 Type II certification. New features include automated backup integrity testing and integration with ConnectWise SIEM, aimed at improving operational resilience and compliance for managed service providers and IT teams.

25/08/2026 - source