Jitbit Helpdesk Overview
This is a summary of the comprehensive capabilities and benefits of Jitbit Helpdesk based on over 612 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Jitbit Helpdesk, CRMdesk, osTicket, Azuredesk, Mojo Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Jitbit Helpdesk is right for your needs? Our Cuspera AI engine can evaluate how Jitbit Helpdesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Jitbit Helpdesk supports business activities such as:
- Helpdesk Management
- Communication Management
- Knowledge Management
- Workflow Management
- Revenue Cycle Management
Jitbit Helpdesk can help you with many business goals, such as Improve Efficiency, Enhance Customer Relationships, Improve ROI, Acquire Customers, and Scale Best Practices. It can help manage these activities if you use E-Mail Website Chat etc. for these needs. As a solution, Jitbit Helpdesk's capabilities include Ticketing, Alerts: Popups & Notifications, and Widgets.
Jitbit Helpdesk Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk...." Peer review by Michael M., IT Support Supervisor
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Jitbit Helpdesk solved their Help Desk needs. Cuspera uses 612 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Improve Efficiency and Enhance Customer Relationships are the most popular business priorities peers achieved using Jitbit Helpdesk.
Use Cases
Peers recommend Helpdesk Management , Communication Management , Knowledge Management , as the business use cases that they have been most satisfied while using Jitbit Helpdesk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with E-Mail |
4.62/5 ★ |
"...Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk...." Peer review by Michael M., IT Support Supervisor |
| Communication Management with E-Mail, Website and Chat |
4.28/5 ★ |
"...Every time a customer sends us an email using the contact form or replying to an order email it opens a ticket..." Peer review by Juan M., Consumer Goods |
| sending & publishing communications |
4.40/5 ★ |
"...It has made it so simple for users to just to send a email to our main helpdesk email and the automation takes care of the rest...." Peer review by G2 User |
| tracking & monitoring communications |
3.27/5 ★ |
"...Internal IT ticket placement has become easy to track and monitor Easy to use interface that was able to be used on all browsers with minimal employee training..." Peer review by Cody C. |
| Knowledge Management with E-Mail, Chat and Slack |
4.61/5 ★ |
"...Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with E-Mail |
4.62/5 ★ |
"...Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk...." Peer review by Michael M., IT Support Supervisor |
|
| Communication Management with E-Mail, Website and Chat |
4.28/5 ★ |
"...Every time a customer sends us an email using the contact form or replying to an order email it opens a ticket..." Peer review by Juan M., Consumer Goods |
|
| sending & publishing communications |
4.28/5 ★ |
| tracking & monitoring communications |
4.28/5 ★ |
| Knowledge Management with E-Mail, Chat and Slack |
4.61/5 ★ |
"...Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest...." Peer review |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 612 insights from peers and experts to help you assess how these Jitbit Helpdesk use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Jitbit Helpdesk
What is Jitbit Helpdesk used for?
What are the top features of Jitbit Helpdesk?
Who uses Jitbit Helpdesk?
What are Jitbit Helpdesk alternatives?
Where is Jitbit Helpdesk located?
Popular Business Setting
for Jitbit Helpdesk
Top Industries
- Information Technology and Services
- Consumer Goods
- Education
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Peers used Jitbit Helpdesk to Improve efficiency and Enhance customer relationships
Jitbit Helpdesk Alternatives
Peer and Expert Opinion on Features
for Jitbit Helpdesk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (139) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Widgets | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (139) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Widgets | Read Reviews (7) |
IT and Other Capabilities
for Jitbit Helpdesk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (17) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (17) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (129) |
| Email Support | Read Reviews (17) |
| Chat Support | Read Reviews (16) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (129) |
| Email Support | Read Reviews (17) |
| Chat Support | Read Reviews (16) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (54) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (54) |
Software Failure Risk Guidance
?for Jitbit Helpdesk
Overall Risk Meter
Top Failure Risks for Jitbit Helpdesk
Vendor Profile Details
Company Name
Jitbit
Company Website
https://www.jitbit.com/HQ Location
Summit House, 4-5 Mitchell Street, Edinbugh, EH6 7BD, GB
Employees
01-10
Social
Financials
PRIVATE
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