HubSpot CRM Overview
This is a summary of the comprehensive capabilities and benefits of HubSpot CRM based on over 41798 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
HubSpot CRM, Hubspot Sales Hub, Zoho CRM, Salesforce Sales Cloud, Pipedrive, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if HubSpot CRM is right for your needs? Our Cuspera AI engine can evaluate how HubSpot CRM fits your specific business needs, industry, and context. Get your personalized assessment report today.
HubSpot CRM supports business activities such as:
- Communication Management
- Engagement Management
- Contact List Management
- Lead Tracking
- Social Media Management
HubSpot CRM can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve ROI, Scale Best Practices, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, HubSpot CRM's capabilities include Templates, Personalization, Recording, etc.
HubSpot CRM was founded in 2006. Information Technology and Services Vertical is its biggest customer base.
Reviews
"Rock Content had been using Intercom for customer messaging and Strikedeck for customer success — along with other proprietary platforms and manual processes. This resulted in information silos and many inefficiencies. " - João Dobbin
Cuspera Reviews
399 buyers and buying teams have used Cuspera to assess how well HubSpot CRM solved their CRM needs. Cuspera uses 41798 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using HubSpot CRM.
Use Cases
Peers recommend Communication Management , Engagement Management , Contact List Management , as the business use cases that they have been most satisfied while using HubSpot CRM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Communication Management with E-Mail and Phone Calls |
4.35/5 ★ |
"...The tool, if given access to your email client, will allow you to send emails directly to the customer...." Peer review by Chris W., Operations Manager, Telecommunications |
| tracking & monitoring communications |
4.66/5 ★ |
"...It's free, it integrates with Gmail, it helps send automatic emails and tracks them for me!..." Peer review by Elizabeth H, Senior Solutions Consultant, Computer Software |
| sending & publishing communications |
4.08/5 ★ |
"...Templates, Sequences, and Meetings enable me to send emails and schedule meetings on the fly...." Peer review by Verified Reviewer |
| Engagement Management with E-Mail |
4.80/5 ★ |
"...Three, it allows us to see which customers are opening the email so we can follow up with a call...." Peer review by User in Information Technology and Services, Information Technology and Services |
| engaging and following up |
4.80/5 ★ |
"...I like that you can easily set up a follow up task when sending e-mails or logging calls...." Peer review by Alain B, Director of Active Defense Training and Institutional Sales Representative |
| engaging with scheduling & cadence |
3.91/5 ★ |
"...Sequences allow the user to do a cadence without forgetting to schedule the task to send them...." Peer review by Administrator |
| Contact List Management with E-Mail |
4.48/5 ★ |
"...Mainly, he does not forget to contact customers and solves the problem of who has really read my emails...." Peer review by Aracely T, Developer, Information Technology and Services |
| tracking contacts |
4.83/5 ★ |
"...I also love how it tracks contacts and connects your emails to them for easy follow-up and reminders...." Peer review by Max M, Strategic Partnership Manager |
| contacts history |
4.84/5 ★ |
"...the automation features and the easy of recording customer interactions saves me so much time each day, it's my best tool. ...." Peer review by Verified Reviewer, Hospital & Health Care |
| creating contact list |
3.84/5 ★ |
"...Intuitive design makes it easy to add and find contacts, create opportunities and track through the funnel...." Peer review by Andrew M., CEO, Computer Software |
| enriching contact list |
4.72/5 ★ |
"...Enriched contact / company info automatically populated based on domain-based email...." Peer review by Bruce R |
| PEER EXPERIENCES | |
|---|---|
| Communication Management with E-Mail and Phone Calls |
4.35/5 ★ |
"...The tool, if given access to your email client, will allow you to send emails directly to the customer...." Peer review by Chris W., Operations Manager, Telecommunications |
|
| tracking & monitoring communications |
4.35/5 ★ |
| sending & publishing communications |
4.35/5 ★ |
| Engagement Management with E-Mail |
4.80/5 ★ |
"...Three, it allows us to see which customers are opening the email so we can follow up with a call...." Peer review by User in Information Technology and Services, Information Technology and Services |
|
| engaging and following up |
4.80/5 ★ |
| engaging with scheduling & cadence |
4.80/5 ★ |
| Contact List Management with E-Mail |
4.48/5 ★ |
"...Mainly, he does not forget to contact customers and solves the problem of who has really read my emails...." Peer review by Aracely T, Developer, Information Technology and Services |
|
| tracking contacts |
4.48/5 ★ |
| contacts history |
4.48/5 ★ |
| creating contact list |
4.48/5 ★ |
| enriching contact list |
4.48/5 ★ |
93+ more Business Use Cases
Our AI advisor, Wyz, harnessed 41798 insights from peers and experts to help you assess how these HubSpot CRM use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rock Content had been using Intercom for customer messaging and Strikedeck for customer success — along with other proprietary platforms and manual processes. This resulted in information silos and many inefficiencies. Testimonial By João Dobbin |
|
When I started at ClassPass, our website updates were managed by the engineering team. To get anything changed, even just copy, we had to get our ask approved as part of a 6-week sprint Testimonial By Amanda Raines |
|
We needed a platform for our blog content, then marketing, and then customer service. Over time, we accumulated six products in addition to Salesforce, including Act-On, Mailchimp, Google Analytics, WordPress, and Zendesk. Testimonial By Stephanie Hunter |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
João Dobbin Manager of Business Enablement Rock Content |
Rock Content had been using Intercom for customer messaging and Strikedeck for customer success — along with other proprietary platforms and manual processes. This resulted in information silos and many inefficiencies. Testimonial By João Dobbin |
|
Amanda Raines the Head of B2B Marketing ClassPass |
When I started at ClassPass, our website updates were managed by the engineering team. To get anything changed, even just copy, we had to get our ask approved as part of a 6-week sprint Testimonial By Amanda Raines |
|
Stephanie Hunter COO and Co-Founder Ving |
We needed a platform for our blog content, then marketing, and then customer service. Over time, we accumulated six products in addition to Salesforce, including Act-On, Mailchimp, Google Analytics, WordPress, and Zendesk. Testimonial By Stephanie Hunter |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study HandledRead More |
|
Case Study Crunch FitnessRead More |
|
Case Study Avison YoungRead More |
Frequently Asked Questions(FAQ)
for HubSpot CRM
What is HubSpot CRM?
What is HubSpot CRM used for?
What are the top features of HubSpot CRM?
Who uses HubSpot CRM?
What are HubSpot CRM alternatives?
Where is HubSpot CRM located?
Popular Business Setting
for HubSpot CRM
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used HubSpot CRM to Acquire customers and Enhance customer relationships
HubSpot CRM Alternatives
Peer and Expert Opinion on Features
for HubSpot CRM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Templates | Read Reviews (1396) |
| Personalization | Read Reviews (901) |
| Recording | Read Reviews (875) |
| Landing page | Read Reviews (772) |
| Dashboard | Read Reviews (752) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Templates | Read Reviews (1396) |
| Personalization | Read Reviews (901) |
| Recording | Read Reviews (875) |
| Landing page | Read Reviews (772) |
| Dashboard | Read Reviews (752) |
IT and Other Capabilities
for HubSpot CRM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (2395) |
| Data Import | Read Reviews (4429) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (2395) |
| Data Import | Read Reviews (4429) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (531) |
| Phone Support | Read Reviews (621) |
| Chat Support | Read Reviews (460) |
| 24/7 Support | Read Reviews (3828) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (531) |
| Phone Support | Read Reviews (621) |
| Chat Support | Read Reviews (460) |
| 24/7 Support | Read Reviews (3828) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (1230) |
| Custom Reports | Read Reviews (5181) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (1230) |
| Custom Reports | Read Reviews (5181) |
Software Failure Risk Guidance
?for HubSpot CRM
Overall Risk Meter
Top Failure Risks for HubSpot CRM
Vendor Profile Details
HQ Location
25 First Street, 2nd Floor Cambridge, MA 02141 United States
Employees
1001-5000
Social
Financials
IPO
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