HubSpot CRM Overview
HubSpot’s free CRM streamlines business operations with features like live chat, meeting scheduling, and email tracking. Customer support, sales, and marketing are efficiently powered.
Use Cases
Customers recommend Communication Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using HubSpot CRM.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using HubSpot CRM.
HubSpot CRM Use-Cases and Business Priorities: Customer Satisfaction Data
HubSpot CRM works with different mediums / channels such as E-Mail. and Phone Calls.
HubSpot CRM's features include Templates, Personalization, Recording, etc. and HubSpot CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also HubSpot CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"Rock Content had been using Intercom for customer messaging and Strikedeck for customer success — along with other proprietary platforms and manual processes. This resulted in information silos and many inefficiencies." - João Dobbin
Peer review evidence (same sources as the product rating summary)
"...The software is easy to use, free to get started, and you can send emails directly from the platform. ...." Peer review by Ashley S., Owner, Marketing and Advertising
"...Things such as email templates, snippets and follow up sequences are easy to implement and big time savers...." Peer review by Tom Sedgwick
"...Other staff use the tool for a monthly touchpoint email they send to their lists of contacts...." Peer review by Melissa Steward, Non-Profit Organization Management
HubSpot CRM, Less Annoying CRM, ClickUp, Freshsales, Salesflare, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for HubSpot CRM
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
HubSpot CRM is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
HubSpot CRM Customer wins, Customer success stories, Case studies
What makes HubSpot CRM ideal for Communication Management?
How efficiently Does HubSpot CRM manage your Engagement Management?
What Are the key features of HubSpot CRM for Contact List Management?
What solutions does HubSpot CRM provide for Lead Tracking?
399 buyers and buying teams have used Cuspera to assess how well HubSpot CRM solved their CRM needs. Cuspera uses 41798 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rock Content had been using Intercom for customer messaging and Strikedeck for customer success — along with other proprietary platforms and manual processes. This resulted in information silos and many inefficiencies. Testimonial By João Dobbin |
|
Our brokers need to know everything we’re doing with every client—not just what we’re doing in our own backyard but what we’re doing globally, Testimonial By Mike Hart |
|
We wanted to use custom workflows to automate our processes, which would free up our concierge customer service team to provide top-level service, It was a different way of thinking — and finding the right technology to do it was critical. Testimonial By Seth Waite |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
João Dobbin Manager of Business Enablement Rock Content |
Rock Content had been using Intercom for customer messaging and Strikedeck for customer success — along with other proprietary platforms and manual processes. This resulted in information silos and many inefficiencies. Testimonial By João Dobbin |
|
Mike Hart Global Chief Information Officer Avison Young |
Our brokers need to know everything we’re doing with every client—not just what we’re doing in our own backyard but what we’re doing globally, Testimonial By Mike Hart |
|
Seth Waite President, and CEO Handled |
We wanted to use custom workflows to automate our processes, which would free up our concierge customer service team to provide top-level service, It was a different way of thinking — and finding the right technology to do it was critical. Testimonial By Seth Waite |
Orange Marketing - Marketing Services - Medium
Orange Marketing Earns HubSpot Manufacturing Industry Specialist Badge - Knoxville News Sentinel
HubSpot CRM Tutorial for Beginners
Frequently Asked Questions (FAQ)
What buyers ask before choosing HubSpot CRM
What is HubSpot CRM?
HubSpot a free CRM platform with full suite of sales productivity tools to sell more in an efficient manner. It provides full visibility to sales pipeline in real-time. It benefits sales leaders, sales reps, marketers, customer service teams, operations team, and business owners. It helps to acquire customers, manage customer relationships and increase sales and revenue.
HubSpot CRM provides near real-time view of sales pipeline in a easy-to-use visual dashboard. It helps sales leaders manage performance of their team members, get visibility on quota attainment, and provides all performance data to coach the sales team members. It enables sales and marketing teams with tools to increase productivity and get all the tracking, reporting, and third-party integrations required with less work and remove friction from the sales process.
Some of its features include email tracking and notifications, email templates and scheduling, Gmail and Outlook integration, meeting scheduling, company insights, contact management, and many more.
What is HubSpot CRM used for?
What are the top features of HubSpot CRM?
Who uses HubSpot CRM?
What are HubSpot CRM alternatives?
Where is HubSpot CRM located?
Peers used HubSpot CRM for communication management and engagement management
HubSpot CRM Competitors
HubSpot CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (1230) |
| Custom Reports | Read Reviews (5181) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (1230) |
| Custom Reports | Read Reviews (5181) |
HubSpot CRM Integrations
HubSpot CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for HubSpot CRM
Software Failure Risk Guidance
?for HubSpot CRM
Overall Risk Meter
Top Failure Risks for HubSpot CRM
HubSpot, Inc News
Copley Taps Former Toast and HubSpot Exec to Scale the First AI Operating System for Demand Engineering
Copley integrates with HubSpot and Salesforce to enhance its AI operating system for demand engineering, allowing marketers to manage campaigns and optimize performance from a single platform. The integration traces closed-won deals back to creative sources, helping teams identify successful strategies.
HubSpot gives customers more control of their AI spend with new spend caps, seat-to-credit swaps, and flex payment options
HubSpot introduces new AI spend controls, including spend caps, seat-to-credit swaps, and flexible payment options, to give customers more control over their AI budget. These updates aim to prevent unexpected costs and allow businesses to allocate resources effectively, aligning AI usage with business needs. Customers can now choose between flat-rate credit packs or Pay-as-You-Go options for AI services.
HubSpot Announces Resignation of Chief Legal Officer Fisher
HubSpot announced the resignation of Chief Legal Officer Erika Fisher, effective November 6, 2026. Fisher is leaving to pursue another opportunity, and her departure is not due to any disagreements with the company. HubSpot is searching for her successor.
HubSpot's $12M Legal Chief to Exit After 20 Months - Law.com
Erika Fisher, HubSpot's chief legal officer, will leave the company after 20 months to pursue another opportunity. She was welcomed with $12 million in stock grants and will be HubSpot's fourth legal chief since 2022.
HubSpot, Inc Profile
HQ Location
25 First Street, 2nd Floor Cambridge, MA 02141 United States
Employees
1001-5000
Social
Financials
IPO
What solutions does HubSpot CRM provide for Social Media Management?