Financial Services Case Studies and Success Stories with Scorebuddy
CASE STUDY ConnectPay
Scorebuddy helped ConnectPay move from Excel-based QA to an automated quality assurance process. ConnectPay needed better compliance and team performance in the financial services industry. They used... Scorebuddy’s customizable scorecards and reporting tools to evaluate specialists and share results. This improved communication, made QA faster, and helped teams handle cases better. ConnectPay teams now find QA easier and more efficient with Scorebuddy.
Scorebuddy helped AutoPay, an auto loan financing company, improve their quality assurance. AutoPay offers refinancing, new car loans, and lease buyouts. The case study highlights how Scorebuddy's so...lutions support financial services. No specific results or metrics are mentioned in the content.
Scorebuddy BI helped Deriv improve their customer support quality assurance. The tool lets them mix and match different metrics in reports. This flexibility meets department needs and keeps important... details. Automated reporting boosts quality assurance visibility across the company. Deriv values how Scorebuddy BI makes reporting easier and more useful.
Scorebuddy BI helped Deriv, an online trading platform, improve quality assurance and team efficiency. The platform's flexible reporting lets Deriv mix and match metrics for department needs. Automat...ed reporting increased visibility across the organization. Deriv's team values how Scorebuddy BI makes it easier to track and improve quality.
Scorebuddy helped Moneyboat modernize its quality assurance process. Moneyboat used Scorebuddy across QA, collections, complaints, lending, and customer service. The platform made scoring easier and ...improved agent engagement. QA scores went up and agents became more invested in their development. Moneyboat won awards for lending and service after using Scorebuddy.
Scorebuddy helped AutoPay replace an outdated QA system with a scalable, user-friendly platform. AutoPay customized Scorebuddy to improve accountability and performance analysis for loan specialists ...and managers. The new system made it easier to track complaints, reduced agent stress, and boosted staff morale. AutoPay saw better workflows, higher productivity, and cost savings. The company plans to expand Scorebuddy to more departments for similar results.
Scorebuddy BI helped Deriv automate their QA report process. Deriv is a fintech company focused on accessible trading solutions. They used Scorebuddy BI to improve quality assurance visibility. The s...olution made it easier to see QA results across the organization. This helped Deriv boost their quality assurance efforts.
Tide, a leading UK business financial platform, needed to automate its quality assurance processes. They were using manual methods like Excel and Google Docs, which were prone to errors. Tide chose S...corebuddy for its functionality and integration with their CRM. By using Scorebuddy, Tide automated key QA functions, improving operational efficiency and consolidating QA data on one platform. This made the QA process more accurate and user-friendly.
Scorebuddy helped BenefitMall improve customer experience by providing a flexible, automated QA solution for their contact center. BenefitMall used Scorebuddy to manage agent evaluation and engagemen...t, and to benchmark Net Promoter Score against competitors. The platform gave BenefitMall better data and analytics, leading to targeted training and improved Net Promoter Score. The self-scoring feature increased agent self-awareness and training opportunities. BenefitMall now uses Scorebuddy as a central hub for monitoring agent performance and customer experience.
Scorebuddy helped Permanent TSB replace manual spreadsheets with a central QA platform. The bank used Scorebuddy to manage quality across customer service, back-office, and other operations. Monthly ...evaluations and scorecards now live in one place, making reports easy to access. Auto Alerts notify supervisors when scores drop, helping them act fast. Agents and supervisors both find the process easier and more transparent. The new system gives clear insights for coaching and training, improving performance across the business.
Moneyboat is a direct lender in the United Kingdom. They offer small, short-term loans to customers. The case study highlights their use of Scorebuddy products. The focus is on improving quality assu...rance and customer experience. No specific results or metrics are mentioned in the content.
Scorebuddy helped Moneyboat modernize its quality assurance process. Moneyboat used Scorebuddy to replace an old, slow QA system. The new platform made scoring easier and let agents see their own sco...res. Agent engagement and team morale improved. QA scores went up. Moneyboat won awards for lending and service after using Scorebuddy.
Scorebuddy helped AutoPay replace an outdated Microsoft Access QA system. AutoPay needed a scalable quality assurance solution to handle rapid growth and more loan processing. With Scorebuddy, AutoPa...y customized scorecards and improved accountability for loan specialists and managers. The platform made it easier to track complaints and analyze performance. AutoPay saw better workflows, higher productivity, and improved team morale. The company plans to expand Scorebuddy to more departments.
Scorebuddy helped Sun Life improve reporting for management. Sun Life used Scorebuddy for over two years. The tool made reports easier and faster to present. Sun Life felt confident in the accuracy o...f their numbers. They described Scorebuddy as user friendly, accurate, and fast.
Insurance Case Studies and Success Stories with Scorebuddy
CASE STUDY Premia Solutions
Scorebuddy helped Premia Solutions improve quality assurance and agent training. The company used Scorebuddy’s QA tools and integrated learning management system. Managers now access data easily and ...collaborate across departments. Training is more effective with simple enrollment and progress tracking. The platform removed data silos and made the QA process faster. Scorebuddy’s user-friendly design improved efficiency and training impact.
Scorebuddy Scorecard and Analytics helped Sanlam improve their client resolution center. Sanlam used Scorebuddy to spot trends and find training gaps. The team gained real-time feedback and better pe...rformance data. They reduced repeated errors and improved customer satisfaction. Scorebuddy gave them transparency and insight into agent performance. Sanlam now makes better decisions with valuable metrics and data.
Scorebuddy helped Premia Solutions improve their insurance services in the UK automotive industry. Premia Solutions used Scorebuddy QA, BI, AI, Learning, and Coaching products. The company aimed to b...oost customer experience and scale quality assurance. The case highlights how Scorebuddy supports insurance providers with quality and compliance tools. No specific metrics or numbers are mentioned in the content.
Non-Profit Organization Management Case Studies and Success Stories with Scorebuddy
CASE STUDY British Red Cross
Scorebuddy helped British Red Cross improve their quality assurance program. They needed a platform that was easy to use and robust for dialogue fundraising. Scorebuddy made it simple to set up score...cards and manage weighting. The support team answered questions quickly. The platform is useful, simple, and efficient.
Marketing and Advertising Case Studies and Success Stories with Scorebuddy
CASE STUDY The Echelon Group
Scorebuddy helped The Echelon Group improve agent engagement and performance. The company needed a better way to track agent performance and move away from paper forms. With Scorebuddy, agents and ma...nagers now have a central place to review evaluations and track progress. The platform made it easier to spot areas for improvement and coach agents. Since using Scorebuddy, agent scores have gone up and productivity is better. The team now has a more efficient and clear tracking system.
Internet Case Studies and Success Stories with Scorebuddy
CASE STUDY Intercom
Intercom uses Scorebuddy to improve its AI customer service. The company uses Scorebuddy QA, BI, AI, and Learning to help agents and boost customer experience. Intercom's Fin AI agent answers custome...r questions fast and learns from each chat. The AI helpdesk automates tasks and gives agents helpful tips. This makes support teams more productive and helps customers get answers quickly.
Information Services Case Studies and Success Stories with Scorebuddy
CASE STUDY Citizens Information Phone Service (CIPS)
Scorebuddy helps Citizens Information Phone Service (CIPS) deliver reliable and accessible information to people in Ireland. CIPS uses Scorebuddy to support a national helpline for civil and social r...ights. The service gives callers clear and accurate advice on topics like social welfare, employment, and health. CIPS staff use technology to make sure every caller gets the right help. The helpline supports thousands of users each year and helps people understand their rights.
Other Industry Case Studies and Success Stories with Scorebuddy
CASE STUDY Games24x7
Games24x7 uses Scorebuddy to improve user experience for over 100 million users. The company is a top gaming provider in India. They use behavioral science, technology, and AI to make their games bet...ter. Scorebuddy helps them manage quality and customer experience. This supports their growth and user engagement.
