Aircall.io: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Aircall.io
Brand: Aircall.io
Rating: 4.36 (3650 reviews)

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3650)

Product and Vendor News

Aircall and Salesforce deliver native voice AI Integration | Aircall 31/08/2025
Customer Town Hall: 10th Anniversary Special | Aircall 20/08/2025
Aircall listed as Twilio Marketplace integration partner | Aircall 20/08/2025
Aircall unveils Aircall Workspace | Aircall 20/08/2025

Customer stories

Aircall helped Too Good To Go improve sales and support team productivity by 50%. Too Good To Go needed a better way to manage calls and reduce manual data entry. Before Aircall, their teams lost time on manual tasks and after-hours calls. With Aircall, they used a cloud-based phone system and Salesforce integration. This made their teams more efficient and helped them focus on their mission to reduce food waste.
Aircall helped Aureus Academy improve customer support for over 15,000 students. The music school uses Aircall's VoIP service to deliver fast, personal answers to parents and students. Flexible scheduling and monthly subscriptions make lessons easy to access. Aircall supports their white-glove approach and helps manage support across 28 locations. This solution fits the needs of a growing education business.
Aircall helped Custom Neon scale its customer service as it grew globally. The company moved from a basic VoIP setup to Aircall’s AI-powered communications platform. This change supported their expansion, with 75% of sales now from the U.S. Aircall enabled more professional and efficient customer support. Custom Neon now serves customers worldwide with improved reliability.
Aircall Analytics+ helped Ruby, a communications provider, improve customer happiness. Ruby needed a simple dialer, better team coaching, and more call data. Aircall provided an easy-to-use platform with strong analytics. Ruby used Aircall to support its sales and customer happiness teams. The solution made it easier for Ruby to manage calls and deliver better service to its clients.
Aircall helps Swapfiets support team deliver better customer service. Swapfiets is a large bike subscription company in Europe. They needed to upgrade their old PBX phone system. With Aircall, over 100 agents now support members in six languages every day. The new system helps Swapfiets keep members cycling and improves customer experiences.
Aircall helped Sales Confidence boost outbound call activity by 30-40%. The team switched from mobile phones to Aircall's unified VoIP system, gaining CRM integration and real-time reporting. Setup took less than an hour, with immediate productivity gains. The dashboard feature improved visibility and team performance. Aircall's support and easy onboarding impressed the team, making remote work seamless during COVID-19.

Product Business Settings

Aircall.io is popular in Internet, Financial Services, and Entertainment industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

CRM

Conversation Intelligence

SMS Marketing

Sales Engagement

Aircall.io Product Overview

Aircall is an AI-powered customer communications platform that enhances business phone systems for high-performing teams. It unifies communication channels and automates routine tasks, providing valuable insights for decision-making. The platform integrates seamlessly with CRM and helpdesk systems, facilitating efficient workflows and improved customer interactions. Aircall's standout feature is its ability to transform sales and customer support operations, making it a recognized leader in the G2 Call Contact Center category. This integration capability ensures that teams can maintain better conversations and achieve real business impact, leveraging tools they already use and trust.

How satisfied the customers are with Aircall.io use-cases

Reviews

"Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality." - Ross Bixler

"For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close." - Kateryna Keretsman

Aircall.io Customer Insights, Testimonials and Case Studies

How does Aircall.io facilitate Helpdesk Management?

Aircall is a cloud-based phone system that streamlines customer support and sales operations. It provides features like automated call routing, call queuing, and integrations with other systems. The system is well-suited for small call centers but lacks advanced features for larger companies.

"...A good tool for small companies that wants to setup customer support calls without needing the hardware...." Peer review by Tong (Tony) J., Computer Software

Read Reviews

What solutions does Aircall.io provide for Call Recording?

What benefits does Aircall.io offer for Communication Management?

The communication management capabilities allow users to manage communications with customers, prospects, and investors. These tools track calls, monitor call volume, and provide call recordings for training purposes. However, it lacks text messaging capabilities, and searching for specific calls can be time-consuming.

"...It is also useful to monitor team call stats and have the ability to monitor trends...." Peer review by Alexander J, Client Delivery and Account Manager, Human Resources

Read Reviews

How can Aircall.io optimize your Contact List Management Workflow?

Aircallio enables users to manage contact lists, share call histories, and add notes. Users can also track calls, coordinate contacts, and assign calls to colleagues. Aircall lacks the ability to manage call logs, contacts, and outgoing calls via a mobile app.

"...Can identify reasons why customer is contacting us to improve website/emails etc...." Peer review by Freya G., Consumer Services

Read Reviews

How does Aircall.io address your Engagement Management Challenges?

Aircallio streamlines customer support and sales engagement operations by managing and tracking calls, creating follow-up lists, and integrating with other business tools. Aircallio simplifies the process of making calls and following up with customers. Aircallio lacks SMS and video chat capabilities, which can be useful for customer engagement.

"...Aircall knows that the fastest, most efficient way to interact with your customers is by phone call...." 5 Great Hubspot Integrations to Enable Customer Success

Read Reviews

What is Aircall.io?

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.

The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.

What is Aircall.io used for?

Aircall.io is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Helpdesk Management, Call Recording and Communication Management .

What are the top features of Aircall.io?

Recording, Personalization and Live monitoring are some of the top features of Aircall.io.

Who uses Aircall.io?

Aircall.io is used by Internet, Financial Services and Entertainment among other industries.

What are Aircall.io alternatives?

XCALLY, VICIdial, DialMyCalls and Text-Em-All are popular alternatives for Aircall.io.

11 buyers and buying teams have used Cuspera to assess how well Aircall.io solved their Contact Center Software needs. Cuspera uses 3650 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS	TESTIMONIALS
Ross Bixler VP of Operations Home Bay	Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. Testimonial By Ross Bixler
Kateryna Keretsman Head of BDR Socialbakers	For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close. Testimonial By Kateryna Keretsman
Nicolas Bitner Business Solutions Director Follow Analytics	Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost. Testimonial By Nicolas Bitner

CUSTOMERS	TESTIMONIALS
Ross Bixler VP of Operations Home Bay	Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. Testimonial By Ross Bixler
Kateryna Keretsman Head of BDR Socialbakers	For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close. Testimonial By Kateryna Keretsman
Nicolas Bitner Business Solutions Director Follow Analytics	Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost. Testimonial By Nicolas Bitner