CUSPERA

Aircall.io

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(4103 Reviews)

Aircall | Cloud Call Center Software & Business Phone System

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About Aircall.io

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.

The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.

Aircall.io
is used by peers for

Processes

helpdesk management, sales call management, call recording

Channels

phone calls, phone calls, mobile

Capabilities

Phone Support, 24/7 Support, Chat Support

Goals

Acquire customers, Enhance customer relationships, Improve efficiency

Industry

Information Technology and Services, Internet, Computer Software

Popular Business Setting
for Aircall.io

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peer Recommendations on business needs
for Aircall.io

Goals

Acquire customers, Enhance customer relationships, Improve efficiency, are the most popular goals peers achieved using Aircall.io.

Channels

It is the best suited for phone calls, phone calls, mobile, channels.

Processes

Aircall.io does well for a wide range of processes. Peers recommend helpdesk management, sales call management, call recording, as the business processes that they have been most satisfied while using Aircall.io.

Read Reviews of Business Process for Aircall.io

Peers used Aircall.io to Acquire customers and Enhance customer relationships

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IT and Other Capabilities
for Aircall.io

  • Low
  • Medium
  • High

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Vendor Profile Details

Company Name Aircall
Company Website aircall.io/
HQ Location
Employees 101-250
Social
Financials Series B