Aircall.io Overview
Aircall is an AI-powered customer communications platform that enhances business phone systems for high-performing teams. It unifies communication channels and automates routine tasks, providing valuable insights for decision-making. The platform integrates seamlessly with CRM and helpdesk systems, facilitating efficient workflows and improved customer interactions. Aircall's standout feature is its ability to transform sales and customer support operations, making it a recognized leader in the G2 Call Contact Center category. This integration capability ensures that teams can maintain better conversations and achieve real business impact, leveraging tools they already use and trust.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Aircall.io.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Aircall.io.
Aircall.io Use-Cases and Business Priorities: Customer Satisfaction Data
Aircall.io works with different mediums / channels such as Phone Calls. and Mobile.
Aircall.io's features include Recording, Personalization, Live Monitoring, etc. and Aircall.io support capabilities include Email Support, Chat Support, Phone Support, etc. also Aircall.io analytics capabilities include Analytics, and Custom Reports.
Reviews
"The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem." - Gabriel Marguglio
Peer review evidence (same sources as the product rating summary)
"...Transform customers experiences with the IT-approved cloud call center solution for sales and support teams. ..." Cloud-Based Call Center Software
"...Review call recordings to help confirm details, monitor quality, and guide training sessions. ..." Healthcare Call Center Solution
"...In addition to calls, the platform will support messaging and video communications regardless of their point of origin...." Best Business Phone Systems of 2020 - ITProPortal
Aircall.io, VICIdial, DialMyCalls, Text-Em-All, Vocalcom, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.
Popular Business Setting
for Aircall.io
Top Industries
- Internet
- Financial Services
- Entertainment
Popular in
- Small Business
- Mid Market
- Enterprise
Aircall.io is popular in Internet, Financial Services, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.
Aircall.io Customer wins, Customer success stories, Case studies
How efficiently Does Aircall.io manage your Helpdesk Management?
How can Aircall.io enhance your Call Recording process?
What solutions does Aircall.io provide for Communication Management?
Why is Aircall.io the best choice for Contact List Management?
How does Aircall.io address your Engagement Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Aircall.io solved their Contact Center Software needs. Cuspera uses 3650 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio |
|
Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost. Testimonial By Nicolas Bitner |
|
Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. Testimonial By Ross Bixler |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Gabriel Marguglio CEO Nnextiny |
The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio |
|
Nicolas Bitner Business Solutions Director Follow Analytics |
Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost. Testimonial By Nicolas Bitner |
|
Ross Bixler VP of Operations Home Bay |
Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. Testimonial By Ross Bixler |
Emplifi - Marketing And Advertising - Large
Jukin Media - Media Production - Medium
The Cookware Company - Consumer Goods - Large
1 Cloud Phone System for Sales & Support Teams
Frequently Asked Questions(FAQ)
for Aircall.io
What is Aircall.io?
Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.
The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.
The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.
What is Aircall.io used for?
What are the top features of Aircall.io?
Who uses Aircall.io?
What are Aircall.io alternatives?
Peers used Aircall.io for helpdesk management and call recording
Aircall.io Competitors
Aircall.io Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (125) |
| Custom Reports | Read Reviews (264) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (125) |
| Custom Reports | Read Reviews (264) |
Aircall.io Integrations
Aircall.io integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Aircall.io
Software Failure Risk Guidance
?for Aircall.io
Overall Risk Meter
Top Failure Risks for Aircall.io
Aircall.io, Inc News
Aircall Acquires Vogent to Advance Its AI Voice Agent Built Natively ...
Aircall has acquired Vogent to enhance its AI voice agent capabilities. This acquisition aims to strengthen Aircall's native AI solutions for customer communications.
Instrumental x Aircall: Closing the after-hours staffing gap with AI Virtual Agent
Aircall and Instrumental have partnered to address after-hours staffing challenges using Aircall's AI Virtual Agent. This AI solution provides 24/7 coverage, handling routine inquiries and escalating emergencies to live representatives. The integration offers seamless data flow and analytics, enhancing customer interactions and sentiment analysis. This collaboration transforms traditional voicemail into proactive, AI-led conversations, optimizing operational efficiency for clients.
Unlimited Tech Solutions Expands Aircall Partnership and Launches New ...
Unlimited Tech Solutions has expanded its partnership with Aircall, enhancing its communication platform integration with HubSpot. This collaboration introduces the Aircall + HubSpot Advanced Implementation package, designed to optimize communication workflows for mid-market and enterprise teams. The partnership leverages Aircall's AI-driven tools to streamline operations and improve customer interactions, aiming to boost productivity and efficiency.
Aircall and Salesforce deliver native voice AI Integration | Aircall
Aircall and Salesforce have launched a native integration between Aircall's AI-powered voice platform and Salesforce Service Cloud Voice. This integration allows service teams to manage calls directly within Salesforce, offering real-time transcriptions, AI-generated next steps, and advanced call routing. The collaboration aims to enhance customer service by providing seamless, personalized support experiences.
Aircall.io, Inc Profile
Company Name
Aircall.io, Inc
Company Website
https://aircall.io/HQ Location
Employees
101-250
Social
Financials
SERIES B
