Aircall.io: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Aircall.io
Brand: Aircall.io
Rating: 4.36 (3650 reviews)

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3650)

Aircall | Cloud Call Center Software & Business Phone System

App Partner

Aircall.io Overview

Aircall is an AI-powered customer communications platform that enhances business phone systems for high-performing teams. It unifies communication channels and automates routine tasks, providing valuable insights for decision-making. The platform integrates seamlessly with CRM and helpdesk systems, facilitating efficient workflows and improved customer interactions. Aircall's standout feature is its ability to transform sales and customer support operations, making it a recognized leader in the G2 Call Contact Center category. This integration capability ensures that teams can maintain better conversations and achieve real business impact, leveraging tools they already use and trust.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Aircall.io.

Other use cases:

Contact List Management
Engagement Management
Collaboration
Workflow Management
Training & Onboarding
Lead Tracking
Conference Call Management

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Aircall.io.

Other priorities:

Enhance Customer Relationships
Improve Efficiency
Enter New Markets Internationally Or Locally
Scale Best Practices
Build Brand Awareness
Improve Visibility
Grow Market Share
Launch New Products
Improve ROI
Improve Internal Communications
Improve Brand Engagement
Improve Stakeholder Relations
Improve Consistency

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Aircall.io Use-Cases and Business Priorities: Customer Satisfaction Data

Aircall.io works with different mediums / channels such as Phone Calls. and Mobile.

Aircall.io's features include Recording, Personalization, Live Monitoring, etc. and Aircall.io support capabilities include Email Support, Chat Support, Phone Support, etc. also Aircall.io analytics capabilities include Analytics, and Custom Reports.

Reviews

"Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost." - Nicolas Bitner

Aircall.io, XCALLY, VICIdial, DialMyCalls, Call-Em-All, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Popular Business Setting

for Aircall.io

Top Industries

Internet
Financial Services
Entertainment

Popular in

Small Business
Mid Market
Enterprise

Aircall.io is popular in Internet, Financial Services, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Aircall.io Use Cases

Why is Aircall.io the best choice for Helpdesk Management?

Aircall is a cloud-based phone system that streamlines customer support and sales operations. It provides features like automated call routing, call queuing, and integrations with other systems. The system is well-suited for small call centers but lacks advanced features for larger companies.

"...Subsync uses Re:amaze for their helpdesk, as their CRM, and for live chat, all of which integrate well with Aircall...." Case Study Subsync

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How can Aircall.io optimize your Call Recording Workflow?

Aircall enables users to record calls for later playback and sharing. The system can automatically record calls or allow users to manually archive them. However, users must inform callers before recording their conversations.

"...I use aircall from my Macbook and iPhone, and we share a lot of call recordings internally for staff training...." Peer review by Nicholas H, Director of Partnerships - APAC/EMEA, Computer Software

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How can Aircall.io optimize your Communication Management Workflow?

The communication management capabilities allow users to manage communications with customers, prospects, and investors. These tools track calls, monitor call volume, and provide call recordings for training purposes. However, it lacks text messaging capabilities, and searching for specific calls can be time-consuming.

"...It is also useful to monitor team call stats and have the ability to monitor trends...." Peer review by Alexander J, Client Delivery and Account Manager, Human Resources

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How can Aircall.io enhance your Contact List Management process?

Aircallio enables users to manage contact lists, share call histories, and add notes. Users can also track calls, coordinate contacts, and assign calls to colleagues. Aircall lacks the ability to manage call logs, contacts, and outgoing calls via a mobile app.

"...For example, using AirCall with HubSpot provides agents with the complete history of every customer that calls in...." 4 Tips for Achieving Amazing Customer Service on the Phone

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How can Aircall.io optimize your Engagement Management Workflow?

Aircallio streamlines customer support and sales engagement operations by managing and tracking calls, creating follow-up lists, and integrating with other business tools. Aircallio simplifies the process of making calls and following up with customers. Aircallio lacks SMS and video chat capabilities, which can be useful for customer engagement.

"...Here s a breakdown of what our viewers learned during our session: How to qualify cold prospects and generate more deals How to increase conversion rates and engage in more value-driven conversations How to become a better sales leader using the right metrics Get exclusive offers from noCRM and Aircall by contacting us directly. ..." Become a Better Sales Leader: Improve Sales Productivity & Quality Control

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57+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Aircall.io solved their Contact Center Software needs. Cuspera uses 3650 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Nicolas Bitner Business Solutions Director Follow Analytics	Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost. Testimonial By Nicolas Bitner
Gabriel Marguglio CEO Nnextiny	The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio
Anton Zillberberg CEO and Founder QuickStay	We examined a bunch of providers and Aircall was the only one that allowed us the flexibility to customize our customer service needs based on our business practices. Testimonial By Anton Zillberberg

CUSTOMERS	TESTIMONIALS
Nicolas Bitner Business Solutions Director Follow Analytics	Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost. Testimonial By Nicolas Bitner
Gabriel Marguglio CEO Nnextiny	The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio
Anton Zillberberg CEO and Founder QuickStay	We examined a bunch of providers and Aircall was the only one that allowed us the flexibility to customize our customer service needs based on our business practices. Testimonial By Anton Zillberberg

Case Studies

Insurance

CASE STUDY Superscript

Superscript used Aircall’s unified phone system to improve cross-team alignment. The company needed a phone solution that was easy to use, remote-friendly, and cost-effective. Aircall helped Superscr...ipt connect all teams on one system. This made it easy to see which colleagues were available and improved customer conversations. Managers also gained better visibility into daily operations.

Marketing and Advertising

CASE STUDY Emplifi (formerly Socialbakers)

Aircall helped Emplifi, a global marketing platform, improve their phone system. Before Aircall, Socialbakers used Skype and a local VoIP provider, which caused many dropped calls and required manual... data logging. With Aircall, they found a reliable solution that matched their focus on innovation and quality. This change helped Emplifi work smarter and support their global operations.

Real Estate

CASE STUDY PropertyGuru

PropertyGuru uses Aircall to improve client experience in real estate. The company needed a better way to talk with customers about buying and selling homes. Aircall gave PropertyGuru a full business... phone solution. This helped the team make customer communication easier. Now, PropertyGuru can help home buyers more quickly and clearly.

Financial Services

CASE STUDY Spaceship

Spaceship uses Aircall to support Australians with investing. The team wanted to improve customer experience and provide better financial education. Aircall helps Spaceship track performance and supp...ort customers. Spaceship's leaders say Aircall makes it easier to help people invest in their future. The company focuses on helping millennials and Gen-Z build good financial habits.

Consumer Services

CASE STUDY Balance

Aircall helped Balance, a remote reception service for chiropractors, improve their phone system. Balance needed a reliable VOIP service to keep clients happy and avoid lost revenue. With Aircall, Ba...lance made it easier for patients to book appointments by phone. The company now serves over 90 clinics. Aircall became the backbone of Balance's business, supporting growth and client satisfaction.

Food & Beverages

CASE STUDY Too Good To Go

Aircall helped Too Good To Go improve sales and support team productivity by 50%. Too Good To Go needed a better way to manage calls and reduce manual data entry. Before Aircall, their teams lost tim...e on manual tasks and after-hours calls. With Aircall, they used a cloud-based phone system and Salesforce integration. This made their teams more efficient and helped them focus on their mission to reduce food waste.

1 Cloud Phone System for Sales & Support Teams

Frequently Asked Questions(FAQ)

for Aircall.io

What is Aircall.io?

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.

The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.

What is Aircall.io used for?

Aircall.io is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Helpdesk Management, Call Recording and Communication Management .