Aircall.io: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Aircall.io
Brand: Aircall.io
Rating: 4.36 (3650 reviews)

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3650)

Aircall | Cloud Call Center Software & Business Phone System

App Partner

Aircall.io Overview

Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Aircall.io.

Other use cases:

Contact List Management
Engagement Management
Collaboration
Workflow Management
Training & Onboarding
Lead Tracking
Conference Call Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Aircall.io.

Other priorities:

Enhance Customer Relationships
Improve Efficiency
Enter New Markets Internationally Or Locally
Scale Best Practices
Build Brand Awareness
Improve Visibility
Grow Market Share
Launch New Products
Improve ROI
Improve Internal Communications
Improve Brand Engagement
Improve Stakeholder Relations
Improve Consistency

See all business priorities See less business priorities

Aircall.io Use-Cases and Business Priorities: Customer Satisfaction Data

Aircall.io works with different mediums / channels such as Phone Calls, and Mobile,

Aircall.io's features include Recording, Personalization, Live Monitoring, etc.

Reviews

"Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost." - Nicolas Bitner

Aircall.io, Talkdesk, NICE CXone, Bright Pattern, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Aircall.io

Top Industries

Internet
Financial Services
Entertainment

Popular in

Small Business
Mid Market
Enterprise

Aircall.io is popular in Internet, Financial Services, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Aircall.io Use Cases

What Are the key features of Aircall.io for Helpdesk Management?

Aircall is a cloud-based phone system that streamlines customer support and sales operations. It provides features like automated call routing, call queuing, and integrations with other systems. The system is well-suited for small call centers but lacks advanced features for larger companies.

"...Outsourced healthcare call center services allow organizations to engage proactively with patients while saving resources and driving growth...." Healthcare Call Center Solution

How can Aircall.io optimize your Call Recording Workflow?

What Are the key features of Aircall.io for Communication Management?

The communication management capabilities allow users to manage communications with customers, prospects, and investors. These tools track calls, monitor call volume, and provide call recordings for training purposes. However, it lacks text messaging capabilities, and searching for specific calls can be time-consuming.

"...Customer communications are centrally managed though Salesforce Omnichannel with email, voice and chat streams waiting in a queue...." Case Study doxo

How can Aircall.io optimize your Contact List Management Workflow?

Aircallio enables users to manage contact lists, share call histories, and add notes. Users can also track calls, coordinate contacts, and assign calls to colleagues. Aircall lacks the ability to manage call logs, contacts, and outgoing calls via a mobile app.

"...The diary of missed calls and voicemail report helped us to have a closer contact with our clients and always meet their demands...." Peer review by Udson W., Gerente de Projetos de Ecommerce Júnior, Internet

How can Aircall.io optimize your Engagement Management Workflow?

Aircallio streamlines customer support and sales engagement operations by managing and tracking calls, creating follow-up lists, and integrating with other business tools. Aircallio simplifies the process of making calls and following up with customers. Aircallio lacks SMS and video chat capabilities, which can be useful for customer engagement.

"...Reuban knows that adding SMS capabilities can make it easier for his team to engage with their customers...." Case Study Baguette Atelier

57+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Aircall.io solved their Contact Center Software needs. Cuspera uses 3650 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Nicolas Bitner Business Solutions Director Follow Analytics	Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost. Testimonial By Nicolas Bitner
Gabriel Marguglio CEO Nnextiny	The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio
Ross Bixler VP of Operations Home Bay	Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. Testimonial By Ross Bixler

CUSTOMERS	TESTIMONIALS
Nicolas Bitner Business Solutions Director Follow Analytics	Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost. Testimonial By Nicolas Bitner
Gabriel Marguglio CEO Nnextiny	The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio
Ross Bixler VP of Operations Home Bay	Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. Testimonial By Ross Bixler

Case Studies

COMPANY	CASE STUDIES
Cornerstone Medical Recruitment	Case Study Cornerstone Medical Recruitment Cornerstone Medical Recruitment Improves Efficiency with Aircall Read More
Jayride	Case Study Jayride How Jayride Soars to New Heights With Aircall Read More
Global Shares	Case Study Global Shares Global Shares has simplicity at its core – and that’s why Aircall was a perfect match Read More

Video

1 Cloud Phone System for Sales & Support Teams

Frequently Asked Questions(FAQ)

for Aircall.io

What is Aircall.io?

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.

The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.

What is Aircall.io used for?

Aircall.io is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Helpdesk Management, Call Recording and Communication Management .

What are the top features of Aircall.io?

Recording, Personalization and Live monitoring are some of the top features of Aircall.io.

Who uses Aircall.io?

Aircall.io is used by Internet, Financial Services and Entertainment among other industries.

What are Aircall.io alternatives?

Talkdesk, NICE CXone, Bright Pattern and Exotel are popular alternatives for Aircall.io.

Peers used Aircall.io for helpdesk management and call recording

Aircall.io Competitors

More Aircall.io Alternatives...

Aircall.io Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.95/5 ★ Read Reviews (2)
Analytics	4.57/5 ★ Read Reviews (125)
Custom Reports	4.51/5 ★ Read Reviews (264)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.95/5 ★ Read Reviews (2)
Analytics	4.57/5 ★ Read Reviews (125)
Custom Reports	4.51/5 ★ Read Reviews (264)

Software Failure Risk Guidance

for Aircall.io

Overall Risk Meter

Low Medium High

Top Failure Risks for Aircall.io

Aircall Profile

Company Name

Aircall

Company Website

https://aircall.io/

HQ Location

Employees

101-250

Social

Financials

SERIES B

Aircall.io: Use-Cases, Insights and Reviews | 2024 Cuspera

Aircall | Cloud Call Center Software & Business Phone System

Failure Risk for Aircall.io ?

Aircall.io Overview

Use Cases

Business Priorities

Aircall.io Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Aircall.io Use Cases

What Are the key features of Aircall.io for Helpdesk Management?

How can Aircall.io optimize your Call Recording Workflow?

What Are the key features of Aircall.io for Communication Management?

How can Aircall.io optimize your Contact List Management Workflow?

How can Aircall.io optimize your Engagement Management Workflow?

57+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Cornerstone Medical Recruitment

Case Study Jayride

Case Study Global Shares

Video

1 Cloud Phone System for Sales & Support Teams

Frequently Asked Questions(FAQ)

What is Aircall.io?

What is Aircall.io used for?

What are the top features of Aircall.io?

Who uses Aircall.io?

What are Aircall.io alternatives?

Peers used Aircall.io for helpdesk management and call recording

Aircall.io Competitors

Aircall.io Features

Software Failure Risk Guidance

Aircall Profile

Get a personalised risk report for Aircall.io

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