Aircall.io Overview
This is a summary of the comprehensive capabilities and benefits of Aircall.io based on over 3650 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Aircall.io, Talkdesk, NICE CXone, Bright Pattern, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Aircall.io is right for your needs? Our Cuspera AI engine can evaluate how Aircall.io fits your specific business needs, industry, and context. Get your personalized assessment report today.
Aircall.io supports business activities such as:
- Helpdesk Management
- Call Recording
- Communication Management
- Contact List Management
- Engagement Management
Aircall.io can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships, Improve Efficiency, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Phone Calls and Mobile for these needs. As a solution, Aircall.io's capabilities include Recording, Personalization, Live Monitoring, etc.
Aircall.io Internet Vertical is its biggest customer base.
Reviews
"The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. " - Gabriel Marguglio
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Aircall.io solved their Contact Center Software needs. Cuspera uses 3650 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Aircall.io.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Communication Management , as the business use cases that they have been most satisfied while using Aircall.io.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.88/5 ★ |
"...Cloud based phone system and call center software all-in-one with Cloud Telephony Integrations (CTI) with your favorite CRM & Helpdesk software...." Case Study Wallbox |
| Call Recording with Phone Calls |
4.53/5 ★ |
"...I also like the fact that I can pinpoint a call that I am looking for and I do not need to ask someone for a call recording...." Peer review by User |
| Communication Management with Phone Calls |
4.91/5 ★ |
"...Eventually they were able to monitor call volume and over time could reduce the number to just one person per shift...." Case Study Stretford Public Hall |
| tracking & monitoring communications |
4.95/5 ★ |
"...Aircall also has several coaching tools, including call monitoring and call whispering, that allow you to coach new sales reps and improve their call results...." How Sales Dialers Can Jumpstart Your Campaign |
| sending & publishing communications |
3.28/5 ★ |
"...I love that they publish their tech roadmap, and take suggestions from their users...." Peer review by Mila S, Director, Operations, Financial Services |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.88/5 ★ |
"...Cloud based phone system and call center software all-in-one with Cloud Telephony Integrations (CTI) with your favorite CRM & Helpdesk software...." Case Study Wallbox |
|
| Call Recording with Phone Calls |
4.53/5 ★ |
"...I also like the fact that I can pinpoint a call that I am looking for and I do not need to ask someone for a call recording...." Peer review by User |
|
| Communication Management with Phone Calls |
4.91/5 ★ |
"...Eventually they were able to monitor call volume and over time could reduce the number to just one person per shift...." Case Study Stretford Public Hall |
|
| tracking & monitoring communications |
4.91/5 ★ |
| sending & publishing communications |
4.91/5 ★ |
57+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3650 insights from peers and experts to help you assess how these Aircall.io use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio |
|
Instead of digging through multiple systems trying to find clues, the right information is already there, helping us anticipate an issue before the customer even mentions it. Testimonial By Lauren Panken |
|
Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost. Testimonial By Nicolas Bitner |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Gabriel Marguglio CEO Nnextiny |
The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio |
|
Lauren Panken Operating Systems Manager UNTUCKit |
Instead of digging through multiple systems trying to find clues, the right information is already there, helping us anticipate an issue before the customer even mentions it. Testimonial By Lauren Panken |
|
Nicolas Bitner Business Solutions Director Follow Analytics |
Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost. Testimonial By Nicolas Bitner |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study doxoRead More |
|
Case Study Global SharesRead More |
|
Case Study Home BayRead More |
Frequently Asked Questions(FAQ)
for Aircall.io
What is Aircall.io?
What is Aircall.io used for?
What are the top features of Aircall.io?
Who uses Aircall.io?
What are Aircall.io alternatives?
Popular Business Setting
for Aircall.io
Top Industries
- Internet
- Financial Services
- Entertainment
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Aircall.io to Acquire customers and Increase sales & revenue
Aircall.io Alternatives
Peer and Expert Opinion on Features
for Aircall.io
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (183) |
| Personalization | Read Reviews (80) |
| Live monitoring | Read Reviews (50) |
| Dashboard | Read Reviews (41) |
| Ticketing | Read Reviews (23) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (183) |
| Personalization | Read Reviews (80) |
| Live monitoring | Read Reviews (50) |
| Dashboard | Read Reviews (41) |
| Ticketing | Read Reviews (23) |
IT and Other Capabilities
for Aircall.io
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (365) |
| Data Export | Read Reviews (287) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (365) |
| Data Export | Read Reviews (287) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (39) |
| Chat Support | Read Reviews (55) |
| Phone Support | Read Reviews (227) |
| 24/7 Support | Read Reviews (599) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (39) |
| Chat Support | Read Reviews (55) |
| Phone Support | Read Reviews (227) |
| 24/7 Support | Read Reviews (599) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (125) |
| Custom Reports | Read Reviews (264) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (125) |
| Custom Reports | Read Reviews (264) |
Software Failure Risk Guidance
?for Aircall.io
Overall Risk Meter
Top Failure Risks for Aircall.io
Vendor Profile Details
Company Name
Aircall
Company Website
https://aircall.io/HQ Location
Employees
101-250
Social
Financials
SERIES B
Get a personalised risk report for Aircall.io
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Aircall.io may get in touch with you regarding your request.
Request Custom Quote
Aircall will get in touch with you regarding your request.