CUSPERA

Aircall.io

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(4103 Reviews)

Aircall | Cloud Call Center Software & Business Phone System

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About Aircall.io

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.

The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.

Peer and Expert Reviews
for Aircall.io

Goals

Acquire customers and Enhance customer relationships are the most popular goals peers achieved using Aircall.io .

Other goals:

  • Improve efficiency
  • Increase sales & revenue
  • Improve internal communications
  • Improve ROI
  • Enter new markets internationally or locally
  • Improve consistency
  • Launch new products
  • Improve stakeholder relations
  • Grow market share
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Channels

It is the best suited for phone calls, mobile, e-mail, channels.

Other channels:

  • offline
  • user generated content
  • blogs
  • chat
  • point of sale
  • website
  • events
  • trade shows
  • Slack
  • mobile app
  • video
  • text SMS
  • promotions
  • social media
  • Twitter
  • mass media
  • television
  • on premises
  • Skype
  • omnichannel
  • display advertisement
  • LinkedIn
  • causes and charity
  • print media
  • magazine
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Processes

Peers recommend helpdesk management, sales call management, communication management, as the business processes that they have been most satisfied while using Aircall.io .

Read Reviews of Business Process for Aircall.io

Helpdesk management With Phone calls and User generated content and Blogs

Sales call management With Phone calls

Call recording With Phone calls

Call analytics With Phone calls

Communication management With Phone calls and E mail and Mobile

Tracking & monitoring communications With Phone calls and E mail and Mobile

Sending & publishing communications With E mail and Phone calls

Contact list management With Phone calls and Mobile

Creating contact list With Website and Phone calls and Offline and Point of sale

Contacts history With Phone calls and Mobile

Collaboration With Phone calls and Offline and Events and Trade shows

Engagement management With Phone calls

Engaging and following up With Phone calls

Workflow management With Chat and Phone calls and Slack

Lead tracking With Phone calls and Mobile and E mail

Training & onboarding With Phone calls

Coaching With Phone calls

Customer case management With Phone calls

Social media management

Social media analytics

Sales document management With Phone calls and E mail

Proposal & quote management With Phone calls

Customer feedback management With Phone calls and User generated content and Blogs

Campaign management With E mail and Phone calls

Business development

Advertisement With Phone calls and Promotions and E mail and Offline and Point of sale

Revenue cycle management With Phone calls

Lifetime value management

Lead management With Phone calls

Relationship management With Phone calls

Sales review & feedback With Phone calls

Groups management With Phone calls

Conversion management With Phone calls

Market research

Rating and review management With Phone calls

Lead qualification

White labeling

Products & pricelist management

See allless Activities

Popular Business Setting
for Aircall.io

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Aircall.io to Acquire customers and Enhance customer relationships

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IT and Other Capabilities
for Aircall.io

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Email Support

Chat Support

24/7 Support

Phone Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for Aircall.io

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First 5 Reports are Free

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Vendor Profile Details

Company Name Aircall
Company Website https://aircall.io/
HQ Location
Employees 101-250
Social
Financials Series B