Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.
The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.
The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.
Popular Business Setting
- Information Technology and Services
- Computer Software
- Small Business
- Mid Market
Peer Recommendations on business needs
Acquire customers, Enhance customer relationships, Improve efficiency, are the most popular goals peers achieved using Aircall.io.
It is the best suited for phone calls, phone calls, mobile, channels.
Aircall.io does well for a wide range of processes. Peers recommend helpdesk management, sales call management, call recording, as the business processes that they have been most satisfied while using Aircall.io.
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IT and Other Capabilities