Aircall.io Overview
Aircall is an AI-powered customer communications platform that enhances business phone systems for high-performing teams. It unifies communication channels and automates routine tasks, providing valuable insights for decision-making. The platform integrates seamlessly with CRM and helpdesk systems, facilitating efficient workflows and improved customer interactions. Aircall's standout feature is its ability to transform sales and customer support operations, making it a recognized leader in the G2 Call Contact Center category. This integration capability ensures that teams can maintain better conversations and achieve real business impact, leveraging tools they already use and trust.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Aircall.io.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Aircall.io.
Aircall.io Use-Cases and Business Priorities: Customer Satisfaction Data
Aircall.io works with different mediums / channels such as Phone Calls. and Mobile.
Aircall.io's features include Recording, Personalization, Live Monitoring, etc. and Aircall.io support capabilities include Email Support, Chat Support, Phone Support, etc. also Aircall.io analytics capabilities include Analytics, and Custom Reports.
Reviews
"For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close." - Kateryna Keretsman
Peer review evidence (same sources as the product rating summary)
"...Using Aircall s intelligent system helps direct calls to the right department and individual...." Case Study Baguette Atelier
"...The ability to listen into live calls and record for training purposes makes it an excellent tool for development...." Peer review by Alexander J, Client Delivery and Account Manager, Human Resources
"...Accelerate employee training and boost call quality assurance by monitoring live calls. ..." The call center software for financial services companies
Aircall.io, VICIdial, DialMyCalls, Text-Em-All, Vocalcom, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.
Popular Business Setting
for Aircall.io
Top Industries
- Internet
- Financial Services
- Entertainment
Popular in
- Small Business
- Mid Market
- Enterprise
Aircall.io is popular in Internet, Financial Services, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.
Aircall.io Customer wins, Customer success stories, Case studies
What Are the key features of Aircall.io for Helpdesk Management?
How can Aircall.io enhance your Call Recording process?
Why is Aircall.io the best choice for Communication Management?
What solutions does Aircall.io provide for Contact List Management?
How can Aircall.io optimize your Engagement Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Aircall.io solved their Contact Center Software needs. Cuspera uses 3650 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close. Testimonial By Kateryna Keretsman |
|
Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. Testimonial By Ross Bixler |
|
The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kateryna Keretsman Head of BDR Socialbakers |
For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close. Testimonial By Kateryna Keretsman |
|
Ross Bixler VP of Operations Home Bay |
Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. Testimonial By Ross Bixler |
|
Gabriel Marguglio CEO Nnextiny |
The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. Testimonial By Gabriel Marguglio |
The Cookware Company - Consumer Goods - Large
Emplifi - Marketing And Advertising - Large
Jukin Media - Media Production - Medium
1 Cloud Phone System for Sales & Support Teams
Frequently Asked Questions (FAQ)
What buyers ask before choosing Aircall.io
What is Aircall.io?
Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.
The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.
The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.
What is Aircall.io used for?
What are the top features of Aircall.io?
Who uses Aircall.io?
What are Aircall.io alternatives?
Peers used Aircall.io for helpdesk management and call recording
Aircall.io Competitors
Aircall.io Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (125) |
| Custom Reports | Read Reviews (264) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (125) |
| Custom Reports | Read Reviews (264) |
Aircall.io Integrations
Aircall.io integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Aircall.io
Software Failure Risk Guidance
?for Aircall.io
Overall Risk Meter
Top Failure Risks for Aircall.io
Aircall.io, Inc News
Aircall Builds on ANZ Foundation to Expand Across Southeast Asia, Names New Asia Pacific Leadership
Aircall is expanding its presence in Southeast Asia by building on its foundation in Australia and New Zealand. The company has appointed Frank Eagleton as Managing Director, Asia Pacific, and Rehan Wickremeratne as Partnerships Lead. Aircall is focusing on deploying AI voice agents to handle routine customer interactions, enhancing efficiency and localizing services through partnerships with regional technology providers.
How Aircall built an AI security triage bot | Aircall
Aircall developed an AI triage bot to automate security alert processing, reducing manual reviews and enhancing response efficiency. The bot processes over 300 alerts monthly, escalating only critical ones to engineers. This innovation allows Aircall to maintain enterprise-level security with a lean team, focusing on system hardening and detection development.
CarPlay: Your Aircall line, now in the car
Aircall has integrated its app with Apple CarPlay, allowing users to manage work calls hands-free while driving. The feature displays calls on the car's screen, enabling users to answer or decline using on-screen buttons or steering wheel controls. This integration ensures safety and maintains call logs and conversation history within Aircall.
Aircall Acquires Piper AI to Expand Revenue Intelligence and Sales ...
Aircall has acquired Piper AI to enhance its customer communications platform with advanced revenue intelligence and sales workflow automation capabilities. This acquisition allows Aircall to integrate Piper's platform, which captures and analyzes customer interactions across multiple channels, into its operations. The move aims to streamline CRM updates, improve deal management, and enhance sales execution, positioning Aircall as a comprehensive AI-powered solution for sales teams.
Aircall.io, Inc Profile
Company Name
Aircall.io, Inc
Company Website
https://aircall.io/HQ Location
Employees
101-250
Social
Financials
SERIES B
