Aircall.io vs. XCALLY: Comparing Best Contact Center Software Solutions 2026

Overview: Aircall.io and XCALLY as Contact Center Software Category solutions.

Aircall.io stands out with robust features supporting diverse activities like helpdesk, sales call management, and extensive integrations. It's a versatile solution for large enterprises and internet-based operations. XCALLY, however, offers touchpoint and channel management, especially suiting telecommunications and IT services. Its focus on improving efficiency is crucial for teams managing multiple communication channels. Both offer 24/7 support, but Aircall.io emphasizes phone support, aligning with its core call-related functionalities.

Top use cases: Aircall.io vs XCALLY

Use cases tied to Aircall.io and XCALLY from verified data sources. Click any use case for supporting evidences.

Aircall.io
XCALLY
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Aircall.io XCALLY

Top Capabilities: Aircall.io vs XCALLY

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: Aircall.io vs XCALLY

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: Aircall.io vs XCALLY

Share of peer evidence by company size for Aircall.io and XCALLY. Each product segments add up to 100%. Click any segment for supporting evidence.

Aircall.io 100%
XCALLY 100%

Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

Key Capabilities Supported

Aircall.io focuses on helpdesk management and sales call management, fitting enterprises with extensive communication needs. →

XCALLY supports touchpoint management and channel management, ideal for teams balancing varied communication channels. →

Business Goals

Aircall.io aids in acquiring customers and increasing sales, appealing to revenue-driven businesses. →

XCALLY primarily targets efficiency improvement, beneficial for streamlined operations. →

Core Features

Aircall.io offers custom reports, integration, and data import/export, catering to detailed data analysis needs. →

XCALLY provides integration and custom reports, suiting businesses needing adaptable data handling. →

Vendor Support

Aircall.io features comprehensive support with phone and 24/7 support, ensuring prompt resolution of issues. →

XCALLY offers 24/7 support, but with limited chat and email options, focusing on essential availability. →

Segments and Industries

Aircall.io serves large enterprises and the internet sector, reflecting its scalability and broad application. →

XCALLY caters to telecommunications and IT services, aligning with technical and specialized sectors. →

Operational Alignment

Aircall.io fits well into complex workflows of large enterprises, particularly where phone interactions are a core operation. →

XCALLY is designed for environments focused on touchpoint management and efficient communication channel handling. →

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Aircall.io and XCALLY: Best activities based on customer satisfaction

Aircall.io in Action: Unique Activities

What solutions does Aircall.io provide for Helpdesk Management?
Aircall is a cloud-based phone system that streamlines customer support and sales operations. It provides features like automated call routing, call queuing, and integrations with other systems. The system is well-suited for small call centers but lacks advanced features for larger companies.
"...I could set up a call center in matter of minutes, and it is very easy to use!..." Peer review by Murali K., Business Development Manager, Information Technology and Services
Why is Aircall.io the best choice for Communication Management?
The communication management capabilities allow users to manage communications with customers, prospects, and investors. These tools track calls, monitor call volume, and provide call recordings for training purposes. However, it lacks text messaging capabilities, and searching for specific calls can be time-consuming.
"...It has been a great tool to manage and communicate with prospects, customers and investors...." Peer review by Tracy A
How efficiently Does Aircall.io manage your Contact List Management?
Aircallio enables users to manage contact lists, share call histories, and add notes. Users can also track calls, coordinate contacts, and assign calls to colleagues. Aircall lacks the ability to manage call logs, contacts, and outgoing calls via a mobile app.
"...Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments...." Peer review

XCALLY in Action: Unique Activities

What benefits does XCALLY offer for Touchpoint Management?
The platform provides a comprehensive solution for managing multiple communication channels. It allows agents to handle various interactions, such as voice, chat, and email, from a single dashboard. This feature enhances agent productivity and streamlines customer service.
"...Xcally gives us an exceptional holistic system that allow contact centre to explore in the area of handling other channels...." Peer review by John A., IP Telephone Engineer, Telecommunications
How does XCALLY address your Engagement Management Challenges?
XCALLY enables businesses to engage customers through multiple channels. This platform allows businesses to manage customer interactions across various channels, including phone, web chat, email, SMS, fax, and social media. Agents can manage these interactions and customer information from a single interface, streamlining customer engagement.
"...When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team...." Peer review by Michele F., Co-Founder and Chief Executive Officer, Financial Services

News

Latest Aircall.io news

CarPlay: Your Aircall line, now in the car

Aircall has integrated its app with Apple CarPlay, allowing users to manage work calls hands-free while driving. The feature displays calls on the car's screen, enabling users to answer or decline using on-screen buttons or steering wheel controls. This integration ensures safety and maintains call logs and conversation history within Aircall.

06/07/2026 - source

Latest XCALLY news

Integration between Salesforce and XCALLY: how it improves the customer experience

XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.

24/02/2026 - source