Calabrio ONE Overview
Calabrio ONE is an AI-driven contact center workforce optimization suite that leverages customer interaction data to uncover insights. Organizations choose it for comprehensive analytics and seamless integration.
Use Cases
Customers recommend Call Recording, Engagement Management, Forecasting, as the business use cases that they have been most satisfied with while using Calabrio ONE.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Calabrio ONE.
Calabrio ONE Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio ONE works with different mediums / channels such as Phone Calls.
Calabrio ONE's features include Recording, Dashboard, Live Monitoring, etc. and Calabrio ONE support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Calabrio ONE analytics capabilities include Analytics, and Custom Reports.
Reviews
"To get the best from your employees, think about the culture that supports them." - Daniel Acosta
Peer review evidence (same sources as the product rating summary)
"...Recording/Storing calls w/ customers which allows us to review them for training and compliance...." Peer review by Jeremy H, Report Data Analyst, Education
"...ONE Version 11 Calabrio, which makes customer engagement software for contact centres, has announced Calabrio ONE Version 11, the latest version of their Workforce Optimization flagship suite...." Calabrio gives major analytics upgrade to flagship Calabrio ONE suite
"...Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling and intelligent automation, while also providing the tools and technology to empower, educate and lead today s workforce. ..." Contact Center Workforce Optimization
Calabrio ONE, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio ONE
Top Industries
- Education
- Hospital & Health Care
- Government Administration
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Calabrio ONE is popular in Education, Hospital & Health Care, and Government Administration and is widely used by Enterprise, Large Enterprise, and Mid Market.
Calabrio ONE Customer wins, Customer success stories, Case studies
What solutions does Calabrio ONE provide for Call Recording?
How can Calabrio ONE optimize your Engagement Management Workflow?
What makes Calabrio ONE ideal for Forecasting?
What Are the key features of Calabrio ONE for Helpdesk Management?
23 buyers and buying teams have used Cuspera to assess how well Calabrio ONE solved their Contact Center Software needs. Cuspera uses 896 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
The New Calabrio ONE
Frequently Asked Questions (FAQ)
What buyers ask before choosing Calabrio ONE
What is Calabrio ONE?
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business.
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
What is Calabrio ONE used for?
What are the top features of Calabrio ONE?
Who uses Calabrio ONE?
What are Calabrio ONE alternatives?
Where is Calabrio ONE located?
Peers used Calabrio ONE for call recording and engagement management
Calabrio ONE Competitors
Calabrio ONE Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (112) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (112) |
Software Failure Risk Guidance
?for Calabrio ONE
Overall Risk Meter
Top Failure Risks for Calabrio ONE
Verint Systems, Inc News
Verint Expands Agentic Outcome Orchestration Capabilities
Verint has expanded its Agentic Outcome Orchestration capabilities, enhancing its Workforce, Desktop, and Quality Intelligence solutions. These innovations, powered by Verint Agent Factory, integrate insights from conversations and workflows, improving agent performance and operational effectiveness. The enhancements include real-time controls for workforce management and advanced analytics for desktop activities, leveraging AI to optimize processes and align activities with business outcomes.
Verint Launches Agent Factory to Orchestrate Humans and AI Agent Workforces
Verint introduced Agent Factory, a new AI orchestration environment designed to integrate human and AI agents within customer experience (CX) automation workflows. This platform enables enterprises to build and manage hybrid workforces, enhancing CX outcomes through coordinated AI and human interactions. Key features include prebuilt agents, prompt management, model flexibility, and data governance, supporting scalable CX automation.
Verint Launches 3 Agentic AI Tools for Contact Centers
Verint launched three new AI capabilities—Workforce Intelligence, Desktop Intelligence, and Quality Intelligence—at its Engage 2026 conference. Built on the Verint Agent Factory, these tools enhance contact center operations by integrating human and AI agents, providing real-time staffing controls, and connecting agent actions with system outcomes. This integration aims to improve operational insights and efficiency in customer experience management.
Verint Advances Agentic Outcome Orchestration With Enhanced Intelligence Across Conversations, Processes and Desktop Activity
Verint has introduced three enhanced capabilities—Workforce Intelligence, Desktop Intelligence, and Quality Intelligence—at Engage 2026. These features, built on Verint Agent Factory, aim to improve contact center management by integrating insights into agent behavior and aligning work processes with business outcomes. The solutions utilize AI to optimize staffing, analyze desktop activity, and connect interaction data with system activity for better performance.
Verint Systems, Inc Profile
Company Name
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
