Calabrio ONE Overview
Calabrio ONE is an AI-driven contact center workforce optimization suite that leverages customer interaction data to uncover insights. Organizations choose it for comprehensive analytics and seamless integration.
Use Cases
Customers recommend Call Recording, Engagement Management, Forecasting, as the business use cases that they have been most satisfied with while using Calabrio ONE.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Calabrio ONE.
Calabrio ONE Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio ONE works with different mediums / channels such as Phone Calls.
Calabrio ONE's features include Recording, Dashboard, Live Monitoring, etc. and Calabrio ONE support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Calabrio ONE analytics capabilities include Analytics, and Custom Reports.
Reviews
"Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts" - J Ryan Bradley
Calabrio ONE, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio ONE
Top Industries
- Education
- Hospital & Health Care
- Government Administration
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Calabrio ONE is popular in Education, Hospital & Health Care, and Government Administration and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Calabrio ONE Use Cases
How efficiently Does Calabrio ONE manage your Call Recording?
Why is Calabrio ONE the best choice for Engagement Management?
How efficiently Does Calabrio ONE manage your Forecasting?
How can Calabrio ONE optimize your Helpdesk Management Workflow?
23 buyers and buying teams have used Cuspera to assess how well Calabrio ONE solved their Contact Center Software needs. Cuspera uses 896 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
Case Studies
CASE STUDY Paychex
CASE STUDY Shopify
CASE STUDY Zen Internet
CASE STUDY OTTO
CASE STUDY Wix
CASE STUDY Telia Company AB
Video
The New Calabrio ONE
Frequently Asked Questions(FAQ)
for Calabrio ONE
What is Calabrio ONE?
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business.
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
What is Calabrio ONE used for?
What are the top features of Calabrio ONE?
Who uses Calabrio ONE?
What are Calabrio ONE alternatives?
Where is Calabrio ONE located?
Peers used Calabrio ONE for call recording and engagement management
Calabrio ONE Competitors
Calabrio ONE Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (112) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (112) |
Software Failure Risk Guidance
?for Calabrio ONE
Overall Risk Meter
Top Failure Risks for Calabrio ONE
Calabrio, Inc News
Calabrio Highly Commended at The CX Awards 2025 - contact-centres.com
Calabrio was highly commended at the 2025 CX Awards for its Workforce Engagement Management Platform. This recognition highlights Calabrio's innovative solutions, including AI-driven features like Auto-QM and Trending Topics, which enhance contact center efficiency. The platform's success is demonstrated through its impact on clients like Mersey Care NHS Foundation Trust and Delta Airlines, improving call handling and agent scheduling.
BERNAMA - Thoma Bravo Acquires Verint to Join Forces with Calabrio to ...
Thoma Bravo has announced a definitive agreement to acquire Verint Systems for $2 billion. Post-acquisition, Verint will merge with Calabrio to form a leading provider of AI-driven customer experience solutions. This merger aims to enhance customer experience automation offerings, benefiting a $50 billion market.
Verint Systems Announces Acquisition by Calabrio - TipRanks
Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. This merger, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The deal is expected to close by the end of Verint's fiscal year, pending customary conditions and shareholder approval.
Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations
Calabrio has appointed Frank Ciccone as Chief Revenue Officer (CRO) to drive growth and enhance customer experience innovation. This executive move supports Calabrios focus on expanding its workforce engagement management software solutions and strengthening its market position.
Calabrio, Inc Profile
Company Name
Calabrio, Inc
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
