Calabrio ONE Overview

This is a summary of the comprehensive capabilities and benefits of Calabrio ONE based on over 896 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Calabrio ONE, TASKE Contact, NICE Customer Journey Analytics, VICIdial, Call Logic, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Calabrio ONE is right for your needs? Our Cuspera AI engine can evaluate how Calabrio ONE fits your specific business needs, industry, and context. Get your personalized assessment report today.

Calabrio ONE supports business activities such as:

  • Call Recording
  • Engagement Management
  • Forecasting
  • Helpdesk Management
  • Products & Pricelist Management

Calabrio ONE can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Grow Market Share, Improve Consistency, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Calabrio ONE's capabilities include Recording, Dashboard, Live Monitoring, etc.

Calabrio ONE Education Vertical is its biggest customer base.

Reviews

"To get the best from your employees, think about the culture that supports them. " - Daniel Acosta

Calabrio ONE Reviews

23 buyers and buying teams have used Cuspera to assess how well Calabrio ONE solved their Contact Center Software needs. Cuspera uses 896 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Calabrio ONE.

Other priorities:

  • Grow Market Share
  • Improve Consistency
  • Scale Best Practices
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Call Recording , Engagement Management , Forecasting , as the business use cases that they have been most satisfied while using Calabrio ONE.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Call Recording with Phone Calls

4.93/5

Read Reviews (97)

"...Workforce Management and Call recording have allowed us to assist our customers in the best, most productive ways possible...."
Engagement Management with Phone Calls

4.93/5

Read Reviews (44)

"...ONE Version 11 Calabrio, which makes customer engagement software for contact centres, has announced Calabrio ONE Version 11, the latest version of their Workforce Optimization flagship suite...." Calabrio gives major analytics upgrade to flagship Calabrio ONE suite
engaging and following up

4.88/5

Read Reviews (22)

"...The Calabrio team was committed to remaining engaged to a successful resolution, Through it all not only were we challenged at all levels..."
Forecasting with Phone Calls

4.46/5

Read Reviews (31)

"...For starters we are Forecasting over 90% accuracy and we have started utilizing the QM tool to live monitor our agents...."
PEER EXPERIENCES
Call Recording with Phone Calls

4.93/5

Read Reviews (97)

"...Workforce Management and Call recording have allowed us to assist our customers in the best, most productive ways possible...." Peer review by joel w., Retail
Engagement Management with Phone Calls

4.93/5

Read Reviews (44)

"...ONE Version 11 Calabrio, which makes customer engagement software for contact centres, has announced Calabrio ONE Version 11, the latest version of their Workforce Optimization flagship suite...." Calabrio gives major analytics upgrade to flagship Calabrio ONE suite
engaging and following up

4.93/5

Read Reviews (22)

Forecasting with Phone Calls

4.46/5

Read Reviews (31)

"...For starters we are Forecasting over 90% accuracy and we have started utilizing the QM tool to live monitor our agents...." Peer review by Blake K, Lead Staff, Mechanical or Industrial Engineering

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 896 insights from peers and experts to help you assess how these Calabrio ONE use cases fit your Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Calabrio ONE testimonial

Daniel Acosta

Call Center Applications Analyst

Houston Methodist Hospital

To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
Calabrio ONE testimonial

Beth Bax

Assistant Director, QA

Grand Canyon University

Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax
Calabrio ONE testimonial

J Ryan Bradley

Business Director

Major U.S. Insurer

Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley
CUSTOMERS TESTIMONIALS
Calabrio ONE testimonial

Daniel Acosta

Call Center Applications Analyst

Houston Methodist Hospital

To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
Calabrio ONE testimonial

Beth Bax

Assistant Director, QA

Grand Canyon University

Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax
Calabrio ONE testimonial

J Ryan Bradley

Business Director

Major U.S. Insurer

Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley

Case Studies

COMPANY CASE STUDIES
Calabrio ONE case study
Case Study Credit Union of Colorado

Credit Union of Colorado Boosts CSAT Scores with Calabrio

Read More
Calabrio ONE case study
Case Study Paychex

Paychex Gets Organizational-level Insights From Calabrio

Read More

Video

The New Calabrio ONE

Video Thumbnail

Based on peer insights

Cuspera recommends Calabrio ONE for

Use Cases Call Recording , Engagement Management , Forecasting
Medium Phone Calls
Features Recording, Dashboard, Live Monitoring
Business Priorities Acquire Customers, Enhance Customer Relationships, Grow Market Share
Industries Education, Hospital & Health Care, Government Administration

Frequently Asked Questions(FAQ)

for Calabrio ONE

What is Calabrio ONE?

Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business.

What is Calabrio ONE used for?

Calabrio ONE is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Call Recording, Engagement Management and Forecasting .

What are the top features of Calabrio ONE?

Recording, Dashboard and Live monitoring are some of the top features of Calabrio ONE.

Who uses Calabrio ONE?

Calabrio ONE is used by Education, Hospital & Health Care and Government Administration among other industries.

What are Calabrio ONE alternatives?

TASKE Contact, NICE Customer Journey Analytics, VICIdial and Call Logic are popular alternatives for Calabrio ONE.

Where is Calabrio ONE located?

Calabrio ONE is headquartered at 400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US.

Popular Business Setting

for Calabrio ONE

Top Industries

  • Education
  • Hospital & Health Care
  • Government Administration

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market
lightning

Peers used Calabrio ONE to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Calabrio ONE

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.75/5

Read Reviews (94)
Dashboard

4.51/5

Read Reviews (13)
Live monitoring

4.72/5

Read Reviews (13)
Personalization

3.77/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Recording

4.75/5

Read Reviews (94)
Dashboard

4.51/5

Read Reviews (13)
Live monitoring

4.72/5

Read Reviews (13)
Personalization

3.77/5

Read Reviews (5)

IT and Other Capabilities

for Calabrio ONE

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.80/5

Read Reviews (113)
Data Import

4.30/5

Read Reviews (156)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.80/5

Read Reviews (113)
Data Import

4.30/5

Read Reviews (156)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.69/5

Read Reviews (66)
Phone Support

4.67/5

Read Reviews (8)
Email Support

4.16/5

Read Reviews (3)
Chat Support

4.12/5

Read Reviews (7)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.69/5

Read Reviews (66)
Phone Support

4.67/5

Read Reviews (8)
Email Support

4.16/5

Read Reviews (3)
Chat Support

4.12/5

Read Reviews (7)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.22/5

Read Reviews (8)
Analytics

4.65/5

Read Reviews (65)
Custom Reports

4.17/5

Read Reviews (112)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.22/5

Read Reviews (8)
Analytics

4.65/5

Read Reviews (65)
Custom Reports

4.17/5

Read Reviews (112)

Software Failure Risk Guidance

?

for Calabrio ONE

Overall Risk Meter

Low Medium High

Top Failure Risks for Calabrio ONE

Vendor Profile Details

Company Name

Calabrio

Company Website

https://www.calabrio.com/

HQ Location

400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US

Employees

51-100

Social

Financials

M&A