Calabrio ONE Overview
This is a summary of the comprehensive capabilities and benefits of Calabrio ONE based on over 896 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Calabrio ONE, TASKE Contact, NICE Customer Journey Analytics, VICIdial, Call Logic, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Calabrio ONE is right for your needs? Our Cuspera AI engine can evaluate how Calabrio ONE fits your specific business needs, industry, and context. Get your personalized assessment report today.
Calabrio ONE supports business activities such as:
- Call Recording
- Engagement Management
- Forecasting
- Helpdesk Management
- Products & Pricelist Management
Calabrio ONE can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Grow Market Share, Improve Consistency, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Calabrio ONE's capabilities include Recording, Dashboard, Live Monitoring, etc.
Calabrio ONE Education Vertical is its biggest customer base.
Reviews
"To get the best from your employees, think about the culture that supports them. " - Daniel Acosta
Cuspera Reviews
23 buyers and buying teams have used Cuspera to assess how well Calabrio ONE solved their Contact Center Software needs. Cuspera uses 896 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Calabrio ONE.
Use Cases
Peers recommend Call Recording , Engagement Management , Forecasting , as the business use cases that they have been most satisfied while using Calabrio ONE.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.93/5 ★ |
"...By bringing together call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics into one fully-integrated workforce optimization (WFO) software suite, Calabrio ONE helps companies put their customers first...." Peer review |
| Engagement Management with Phone Calls |
4.93/5 ★ |
"...We are always looking for ways to increase employee engagement while maintaining high customer satisfaction and agent empowerment is a step in the right direction...." Peer review by User |
| engaging and following up |
4.88/5 ★ |
"...ONE Version 11 Calabrio, which makes customer engagement software for contact centres, has announced Calabrio ONE Version 11, the latest version of their Workforce Optimization flagship suite...." Calabrio gives major analytics upgrade to flagship Calabrio ONE suite |
| Forecasting with Phone Calls |
4.46/5 ★ |
"...Forecast is accurate and know what call volume will look like on a 5 year plan...." Peer review by Industry Analyst / Tech Writer |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.93/5 ★ |
"...By bringing together call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics into one fully-integrated workforce optimization (WFO) software suite, Calabrio ONE helps companies put their customers first...." Peer review |
|
| Engagement Management with Phone Calls |
4.93/5 ★ |
"...We are always looking for ways to increase employee engagement while maintaining high customer satisfaction and agent empowerment is a step in the right direction...." Peer review by User |
|
| engaging and following up |
4.93/5 ★ |
| Forecasting with Phone Calls |
4.46/5 ★ |
"...Forecast is accurate and know what call volume will look like on a 5 year plan...." Peer review by Industry Analyst / Tech Writer |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 896 insights from peers and experts to help you assess how these Calabrio ONE use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Credit Union of ColoradoRead More |
|
|
Case Study PaychexRead More |
Frequently Asked Questions(FAQ)
for Calabrio ONE
What is Calabrio ONE?
What is Calabrio ONE used for?
What are the top features of Calabrio ONE?
Who uses Calabrio ONE?
What are Calabrio ONE alternatives?
Where is Calabrio ONE located?
Popular Business Setting
for Calabrio ONE
Top Industries
- Education
- Hospital & Health Care
- Government Administration
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Peers used Calabrio ONE to Acquire customers and Enhance customer relationships
Calabrio ONE Alternatives
Peer and Expert Opinion on Features
for Calabrio ONE
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (94) |
| Dashboard | Read Reviews (13) |
| Live monitoring | Read Reviews (13) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (94) |
| Dashboard | Read Reviews (13) |
| Live monitoring | Read Reviews (13) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for Calabrio ONE
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (113) |
| Data Import | Read Reviews (156) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (113) |
| Data Import | Read Reviews (156) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (66) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (66) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (112) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (112) |
Software Failure Risk Guidance
?for Calabrio ONE
Overall Risk Meter
Top Failure Risks for Calabrio ONE
Vendor Profile Details
Company Name
Calabrio
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
Get a personalised risk report for Calabrio ONE
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Calabrio ONE may get in touch with you regarding your request.
Request Custom Quote
Calabrio will get in touch with you regarding your request.