Calabrio ONE Overview
Calabrio ONE is an AI-driven contact center workforce optimization suite that leverages customer interaction data to uncover insights. Organizations choose it for comprehensive analytics and seamless integration.
Use Cases
Customers recommend Call Recording, Engagement Management, Forecasting, as the business use cases that they have been most satisfied with while using Calabrio ONE.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Calabrio ONE.
Calabrio ONE Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio ONE works with different mediums / channels such as Phone Calls.
Calabrio ONE's features include Recording, Dashboard, Live Monitoring, etc. and Calabrio ONE support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Calabrio ONE analytics capabilities include Analytics, and Custom Reports.
Reviews
"Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts" - J Ryan Bradley
Peer review evidence (same sources as the product rating summary)
"...The application is used in all areas of our organization for call recording and coaching purposes...." Peer review by Josie Trimnal, Operations Quality Analyst - Calabrio Administrator, Grand Canyon University
"...We are always looking for ways to increase employee engagement while maintaining high customer satisfaction and agent empowerment is a step in the right direction...." Peer review by User
"...We use Calabrio to monitor calls and as the forecasting, scheduling and reporting system for our contact center...." Peer review by Nathaniel Brown, Supervisor of Workforce Management, City of Atlanta
Calabrio ONE, VICIdial, Vocalcom, CallTools, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio ONE
Top Industries
- Education
- Hospital & Health Care
- Government Administration
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Calabrio ONE is popular in Education, Hospital & Health Care, and Government Administration and is widely used by Enterprise, Large Enterprise, and Mid Market.
Calabrio ONE Customer wins, Customer success stories, Case studies
How does Calabrio ONE facilitate Call Recording?
How efficiently Does Calabrio ONE manage your Engagement Management?
What benefits does Calabrio ONE offer for Forecasting?
How does Calabrio ONE facilitate Helpdesk Management?
23 buyers and buying teams have used Cuspera to assess how well Calabrio ONE solved their Contact Center Software needs. Cuspera uses 896 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
Manchester City Council - Public Sector - Large
Manchester City Council modernizes engagement using Verint Systems platform
The New Calabrio ONE
Frequently Asked Questions (FAQ)
What buyers ask before choosing Calabrio ONE
What is Calabrio ONE?
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business.
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
What is Calabrio ONE used for?
What are the top features of Calabrio ONE?
Who uses Calabrio ONE?
What are Calabrio ONE alternatives?
Where is Calabrio ONE located?
Peers used Calabrio ONE for call recording and engagement management
Calabrio ONE Competitors
Calabrio ONE Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (112) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (112) |
Software Failure Risk Guidance
?for Calabrio ONE
Overall Risk Meter
Top Failure Risks for Calabrio ONE
Verint Systems, Inc News
IDC MarketScape Names Verint as a Leader in the 2026 Conversational ...
Verint has been recognized as a Leader in the IDC MarketScape 2026 assessment for conversational intelligence and analytics software. The report highlights Verint's strong analytics features and close AI partnerships with customers, emphasizing the company's ability to deliver reliable and measurable AI outcomes.
Verint Named Leader in 2026 IDC MarketScape for Conversational Intelligence
Verint has been recognized as a Leader in the 2026 IDC MarketScape for Conversational Intelligence and Analytics Software. The report highlights Verint's core features and AI partnerships, emphasizing its ability to deliver measurable business outcomes. This recognition underscores Verint's competitive positioning in the AI-driven customer insights market.
Verint Named a Leader Across Four 2026 ISG Buyers Guide Evaluations for CX Technology
Verint has been recognized as a Leader in four categories of the 2026 ISG Contact Center Buyers Guide, including AI Self-Service and Customer Interaction Analytics. This recognition highlights Verint's strong performance in customer engagement and workforce management technologies.
Customers Rank Verint No. 1 in 10 TrustRadius Categories
Verint has been ranked No. 1 in 10 categories on TrustRadius, based on over 500 verified customer reviews. The categories include CX Automation, Workforce Management, and Voice of the Customer Solutions. This recognition highlights Verint's leadership in delivering effective solutions for customer engagement and workforce optimization.
Verint Systems, Inc Profile
Company Name
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
