Calabrio ONE excels in sales call management, call recording, and engaging activities, aligning with goals like enhancing customer relationships and improving efficiency. It supports mid-market to enterprise users across education and healthcare. XCALLY focuses on touchpoint and channel management, prioritizing efficiency. With strong integration, it's favored by IT and telecommunication sectors, appealing mostly to large enterprises.
Calabrio ONE: Calabrio ONE is an AI-driven contact center workforce optimization suite that leverages customer interaction data to uncover insights. Organizations choose it for comprehensive analytics and seamless integration.
XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Top use cases: Calabrio ONE vs XCALLY
Use cases tied to Calabrio ONE and XCALLY from verified data sources. Click any use case for supporting evidences.
| Calabrio ONE | XCALLY |
|---|---|
Top Capabilities: Calabrio ONE vs XCALLY
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Calabrio ONE vs XCALLY
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Calabrio ONE vs XCALLY
Share of peer evidence by company size for Calabrio ONE and XCALLY. Each product segments add up to 100%. Click any segment for supporting evidence.
| Calabrio ONE | XCALLY | |
|---|---|---|
| Key Capabilities Supported | Calabrio ONE supports sales call management, call recording, and engagement management. → | XCALLY focuses on touchpoint management, channel management, and helpdesk services. → |
| Business Goals | Calabrio ONE aims to acquire customers and enhance relationships. → | XCALLY focuses on improving efficiency in communication management. → |
| Core Features | Calabrio ONE's key features include compliance, data export, and analytics. → | XCALLY is known for integration, custom reports, and data import functions. → |
| Vendor Support | Offers 24/7 support with additional phone, email, and chat assistance. → | Provides robust 24/7 support tailored for complex environments. → |
| Segments and Industries | Widely used by mid-market and enterprise segments in education and healthcare industries. → | Favored by large enterprises in IT and telecommunications sectors. → |
| Operational Alignment | Calabrio ONE fits well within educational and healthcare operations. → | Aligns effectively with large-scale IT and telecommunications workflows. → |
Applying your context and needs changes the comparison
Calabrio ONE and XCALLY: Best activities based on customer satisfaction
Calabrio ONE in Action: Unique Activities
Why is Calabrio ONE the best choice for Engagement Management?
"...Calabrio has been named Leader by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015)...." Peer review
How does Calabrio ONE facilitate Forecasting?
"...For starters we are Forecasting over 90% accuracy and we have started utilizing the QM tool to live monitor our agents...." Peer review by Blake K, Lead Staff, Mechanical or Industrial Engineering
XCALLY in Action: Unique Activities
What makes XCALLY ideal for Touchpoint Management?
"...Xcally gives us an exceptional holistic system that allow contact centre to explore in the area of handling other channels...." Peer review by John Alam, Telecommunications
What benefits does XCALLY offer for Helpdesk Management?
"...So when it comes to a very mature and honest call center software I always recommend my customers xCALLY...." Peer review by Miguel Licero, Telecommunications
What solutions does XCALLY provide for Contact List Management?
"...Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting...." Peer review
News
Latest Calabrio ONE news
Customers Rank Verint No. 1 in 10 TrustRadius Categories
Verint has been ranked No. 1 in 10 categories on TrustRadius, based on over 500 verified customer reviews. The categories include CX Automation, Workforce Management, and Voice of the Customer Solutions. This recognition highlights Verint's leadership in delivering effective solutions for customer engagement and workforce optimization.
Latest XCALLY news
Integration between Salesforce and XCALLY: how it improves the customer experience
XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.
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